A couple on a cruise spent a little extra for the proverbial room-with-a-view only to find that HAL had a little surprise – it didn’t tell them beforehand about a crew member using a grinding tool outside their cabin’s window. 

The YouTube caption says: "Thanks for telling us when you upcharged us $600 extra for the window guys."

There are over a thousand comments to the video on Nate Zemanek’s YouTube page. 

Video Credit: Nate Zemanek

Hat Tip: Nine News Australia 

July 18 2016 Upgrade:  Seems that the couple were on their honeymoon.  According to UPROXX, when they complained, HAL didn’t seem to care and told them that the maintenance work on the lifeboats would continue, from 9-5 daily, for the rest of the cruise.  Later, after the issue went viral on Reddit and on YouTube, HAL refunded the $600 and gave them a free dinner.

 

https://youtube.com/watch?v=lA-9Y5L8NpI%3Frel%3D0

Multiple news sources are reporting that the Celebrity Infinity cruise ship allided with a dock in Ketchikan, Alaska  

As you can see in the video below, posted on YouTube by Maria Harvey, the cruise ship slowly smashes into a dock at Berth 3.  The Alaska Dispatch News says that "longshoremen, port security personnel and Celebrity employees noticed something was wrong with the ship’s approach and moved out of the way." 

News accounts state that there was damage to the hull of the Infinity including a hole in the ship above its waterline. The harbor director reportedly estimated the damage to the dock will cost $2-3 million to repair. 

Wind in the area was reported to be gusting to around 45 miles per hour, although the Coast Guard did not yet release a determination of the official cause of the incident. 

Mishaps between cruise ships and docks like this are infrequent but they do happen from time to time. Usually, a pilot is at the helm when the ship is docking at port.  One of the last such incidents occurred back in 2011 when a MSC cruise ship, the Opera, struck a dock in Buenos Aires. It was also caught on video which was posted on YouTube.

Fortunately. there were no reports of injury of either the crew members or passengers.  Seven years ago, the Costa Europa cruise ship smashed into a concrete pier in Sharm el-Sheikh, Egypt. The collision ripped a hole in the hull of the cruise ship and flooded a crew cabin, resulting in the death of three crew members.

Video Credit: YouTube video Maria Harvey

https://youtube.com/watch?v=fEPNfLmcUO0%3Frel%3D0

A YouTube video of the Master of the Anthem of the Seas was broadcast to the staterooms on the Anthem of the Seas internal channel the day after the storm. A passenger, Sean Ferguson, recorded it with his iPhone.

The captain stated that, in his opinion, the low pressure system was not forecast accurately and the Anthem of the Seas faced wind and wave conditions much worse than were forecast.

His comments are in stark contrast to a number of meteorologists who have stated that the storm was accurately forecast last week. Chief Meteorologist Eric Elwell, a local meteorologist from Ohio, posted photographs of the damage on his Facebook page. Another meteorologist, Ryan Maue, a “digital meteorologist for WeatherBell Analytics, said it’s hard to believe no one at Royal Caribbean had been aware of a storm system that had been forecast — and included in official advisories and warnings issued by the National Weather Service — days in advance, ” says NJ.com in the article Royal Caribbean ripped by weather pro for routing ‘Anthem’ cruise ship into storm.

The meteorologists at the Weather Channel were highly critical of Royal Caribbean last night and stated that the storm was accurately predicted in several programs and widely reported. The Weather Channel broadcast images showing that the seas were predicted to be over 30 feet last week (see photo below), which sharply contrasted with the Royal Caribbean captain’s claim that the waves were forecast to be only 12 to 15 feet in height.

Of interest is the Master’s statement that the winds which rocked the cruise ship were up to 170 MPH which is actually higher than the estimates of many terrified passengers who contacted us of around 150 MPH.  He also stated that the passenger were understandably extremely uncomfortable and fearful of the weather conditions.

Ar the 18 minute mark of the video, the Master used an online chart from PassageWeather.com which, ironically, accurately predicted the development of this storm before the Anthem of the Seas sailed into danger.

Al Roker, the popular television weatherman on the Today Show, best summed up Royal Caribbean’s claim that the storm was not predicted:  “Royal Caribbean’s claim that this was not predicted is bullfeathers.

USA TODAY published Meteorologists: Royal Caribbean blew it on sailing into storm.

Florida Senator Bill Nelson was quoted in the press asking why would the ship continue right into the path of the ferocious storm that had been predicted at least four days on February 3rd, before the cruise encountered it, according to the Daily Mail.

Storm Anthem of the Seas Cruise

 

A video posted by a passenger on YouTube shows a man holding on to the support bracket of a lifeboat when his hands apparently slip and he falls overboard from the Oasis of the Seas last night around 1:00 A.M.  

The video (warning, graphic content, available on Sun-Sentinel) taken by another passenger from a higher balcony cabin records a confusing set of circumstances taking place as the man tries to hold onto the side of the lifeboat, apparently loses his grip, and falls into the water. 

"He’s there! He’s there! Stop! Get the lifeboat! Get the life ring! Throw it over!" yells the woman videotaping the terrible ordeal after he plunges into the water.

ABC News quotes Royal Caribbean saying that the incident occurred "17 miles east of Turks and Caicos Islands (when) a 35 year old male guest from Brazil went overboard. He was spotted by Oasis of the Seas crew members intentionally going over the side of the ship.” 

 

The captain of the Freedom of the Seas, Captain Ron Holmes, I am told by crew members is a good man. He is well liked and respected by the crew, from what the shipboard employees tell me.

After the fire, Captain Holmes, via a closed circuit television loop, explains to the passengers what just happened. He is obviously not reading from a script.

Captain Holmes says that the fire erupted from what he describes as the engine spaces. It spread, he says, from the bottom of the ship to the top, above the Viking Crown lounge via an exhaust stack through the ship. He says that the crew had to fight the fire in what he says are "multiple parts" of the ship. He says that due to the sparks and hot spots, it took around an hour to completely extinguish the fire.

He appears to be forthcoming and honest to me.       

His video is in stark contrast to the information which Royal Caribbean disclosed to the media and the misleading letter which the cruise line CEO Bayley sent to the crew members. The PR department and cruise executive said that the fire was allegedly "small" and contained in the ship’s mechanical spaces, which are obviously untrue.   

Royal Caribbean can’t seem to help itself. Its shore-side PR team was so quick to spin the story that it directly contradicted what the good captain was telling the passengers. Captain Holmes makes an earnest appearance, in my assessment. The cruise line’s PR department should have just uploaded the captain’s brief explanation to YouTube, rather than try and bamboozle the public. This is a cruise line which lies when the truth would do it better.  

 Video Credit: Michael Alden

Freedom of the Seas Fire Falmouth JamaicaA hoax is defined as a "deliberately fabricated falsehood made to masquerade as truth."

Royal Caribbean engaged in a hoax when it characterized the big, dangerous fire on the Freedom of the Seas which engulfed the little port of Falmouth with billowing black smoke as just a "small fire."

Cruise lines used to be able to get away with these shenanigans, before social media took over the internet and exposed the truth. Now everyone has an iPhone and can record what happens in real time for all to see.

The video of the fire which I posted on my YouTube page (taken by former Royal Caribbean crew member and Jamaican Kevin Chambers) has been viewed over 1,000,000 times on Facebook. It speaks for itself. 

Some of the world’s foremost maritime experts have chimed in on Royal Caribbean’s misrepresentations.  

Captain Michael Lloyd said: "There is no such thing as a ‘small fire’ except in the minds of the PR reps in the cruise line offices. At sea especially, every fire is serious regardless of the whereabouts and size. Any Merchant Navy officer or fire officer for that matter knows that. I suppose in cruise line jargon someone has to be killed for it to be serious."

Captain Bill Doherty of Nexus Consulting commented: "That’s one major fire! Why wasn’t there a proper Flag state and Class post casualty survey done prior to sailing?"

former officer at a senior level within the cruise industry remarked: "This practice is all to common. The crew may be drilled on a regular basis, when it boils down to it, safety will play second fiddle to profit and keeping the passengers onboard. Why the classification society would allow the vessel to sail without inspection I don’t know – there is a genuine risk of deficiencies that may invalidate the vessels P&I coverage. How the senior officers onboard sleep when signing their names to the paperwork I don’t know."

A Chief Marine Engineer said: "Judging from this image, that kind and size of smoke suggests a big and serious fire in the Engine Room. The vessel should have not been permitted to sail without a thorough investigation of the cause and the integrity of her sailing out once again have been established."

A reader of this blog sent us several photos of the internal damage to the Freedom of the Seas today. Take a look here

A "small fire?" Ha!

July 28 2015 Update:  The video below taken by Kevin Chambers has been viewed over 1,000,000 times on our facebook page.

The word is out that this was no small or quickly extinquished fire.  Falmouth cruise ship blaze was no ‘small fire’ – US Maritime Lawyer.

Have a comment?  Please leave one below or join the discussion on our Facebook page.

Freedom of the Seas Fire Falmouth Jamaica 

Photo Credit:  Facebook 

Freedom of the Sea Fire Falmouth JamaicaThere is an ongoing social media battle between the cruise industry and the proponents of improving the industry. This blog is part of that struggle.  Our motto is "every thing the cruise lines don"t want you to know." 

Every time there is a cruise ship fire, the cruise lines rush to send out the message that the fire was "small," "quickly extinguished," and no passengers were injured. In the world of social media, It is irrelevant to the cruise lines that the fire may have been large and prolonged and that crew members were burned or killed, as was the case in the fire aboard the Oceania Insignia.

Our former client Kevin Chambers used to work for Royal Caribbean and lives in the Montego Bay area. He rushed to Falmouth when the fire on the Freedom of the Seas broke out (the smoke could be seem for miles) and videotaped the spectacle. I posted it on our Facebook page and, later, on our YouTube page. 

In less than two days, it has been viewed over 1,000,000 times on our Facebook page alone.

You can see it here: Fire on the Freedom of the Seas in Falmouth, Jamaica.

As expected, the cruise line is spinning the story. It’s just another "small" fire that was "quickly extinguished," says Royal Caribbean. Hogwash. 1,000,000 people know better. They’ve seen the video. 

Cruise Ship - "Ship Life"Over the years, crew members have sent me lots of stories about what it’s really like to work on a cruise ship. Lots of time they send photos and videos of the working conditions they face. 

It’s not the pretty images shown to the guests who occasionally go on behind-the-scene tours. 

"Ship life" is how the crew members describe it.

I have shared some of these photos and videos on this blog from time to time.  

Like when MSC crew members were ordered to throw black plastic garbage bags into the sea at night. Or photos of trolleys of food, hidden from USPH inspectors, in the Silversea crew quarters.

Starting this month, I will begin to regularly post photos and videos sent by crew members to us showing the actual working and living conditions of the crew. The photos and video will be a glimpse into actual "ship life," like the incredible amount of cleaning that needs to be accomplished in the galley after the second seating is over.

The identities of the crew will, of course, remain confidential.  

See the photos here on our Facebook page.

If you are a crew member, feel free to send us your photos and videos.  Please don’t get caught.  The cruise lines will quickly terminate your employment.

The Defense Video and Imagery Services reports that the U.S. Coast Guard rescued a 66 year old passenger from a Norwegian Cruise Lines (NCL) cruise ship last night approximately 220 miles in the Atlantic Ocean off the coast of North Carolina.

The Coast Guard received a call from the Norwegian Gem shortly before midnight stating that a 66 year old female passenger was suffering from from diabetes complications.

A MH-60 Jayhawk helicopter flew from North Carolina. The helicopter hoisted the woman and flew her to Sentara Norfolk General Hospital in Norfolk, Virginia.  

 

The Defense Video and Imagery Distribution System (DVIDS) reports that the U.S. Coast Guard medevaced a cruise passengers from a cruise ship returning from Freeport Bahamas yesterday.

The Coast Guard deployed a MH-65 dolphin helicopter to perform a medical evacuation of a a 56-year old male passenger suffering severe pain aboard the Bahamas Celebration northeast of Palm Beach, Florida, on May 18, 2014.

The man was airlifted to St. Mary’s Medical Center in West Palm Beach, Florida.

Video Credit: U.S. Coast Guard via DVIDS