Yesterday (May 3) a broken pipe aboard the Carnival Dream flooded around 50 cabins on the ship and sent water cascading down deck 9. Photos (right) and videos posted on Facebook show water pouring from the ceiling and down the walls.
Carnival confirmed that the water line break involved “clean water from a fire suppression system.”
By all accounts, Carnival did the right thing. After crew members quickly dried the area and replaced the carpeting, Carnival offered a 100% reimburment to those effected, an additional 50% off a future cruise and the option to be flown home today.
But other cruise lines have not been as generous when passenger cabins flood during cruises.
A flood aboard Royal Caribean’s Serenade of the Seas back in January 2015 affected several hundred cabins, but the cruise line offfered only a partial cruise credit to this affected guests.
Probably the most egregious situation involved a flood due to a broken pipe aboard the Freedom of the Seas back in January of 2011 (photo and video below). Royal Caribbean refused to refund any portion of the cruise fares of the inconvienced passengers – instead offering only a 50% on a future cruise. One story involved a couple’s first vacation after the husband served in the Iraqi War. You can see a video of the mess here.
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Photo credit: Top – Facebook (Marla DeAnn Haase); bottom – Facebook (Jess DaPonte).