Yesterday (May 3) a broken pipe aboard the Carnival Dream flooded around 50 cabins on the ship and sent water cascading down deck 9. Photos (right) and videos posted on Facebook show water pouring from the ceiling and down the walls.

Carnival confirmed that the water line break involved "clean water from a fire suppression system." 

By all accounts, Carnival did the right thing. After crew members quickly dried the area and replaced the carpeting, Carnival offered a 100% reimburment to those effected, an additional 50% off a future Carnival Dream Flooded Cabincruise and the option to be flown home today.

But other cruise lines have not been as generous when passenger cabins flood during cruises.

A flood aboard Royal Caribean’s Serenade of the Seas back in January 2015 affected several hundred cabins, but the cruise line offfered only a partial cruise credit to this affected guests.  

Probably the most egregious situation involved a flood due to a broken pipe aboard the Freedom of the Seas back in January of 2011 (photo and video below). Royal Caribbean refused to refund any portion of the cruise fares of the inconvienced passengers – instead offering only a 50% on a future cruise. One story involved a couple’s first vacation after the husband served in the Iraqi War.  You can see a video of the mess here.

Have a comment? Please leave a comment below or join the discussion on our Facebook page. 

Photo credit: Top – Facebook (Marla DeAnn Haase); bottom – Facebook (Jess DaPonte‎). Freedom of the Seas Cabin Flood

 

https://youtube.com/watch?v=Tav-eGv-kd0%3Frel%3D0

 

4 Responses to Carnival Does the Right Thing Following Cabin Flood

This is a job well done for Carnival Cruise Line. I’ve sailed with them for the last 16 years and in my opinion they are the best. I will continue sailing with them. At the moment, my family are in the planning process of our next cruise with them planned for 2019.

i am booked on this ship August 5 thru Aug. 12 .will this damage be completely repaired by then.or should i cancel my cruise?

I was on the carnival dream when this happen. I was on the 7th floor and son on the 8th floor. We never heard or saw what happen until Facebook and news made it a big deall and blew it out of propertion. No water on our floors. Great job to the dream team for the quick clean up and carnival for taking care of the guest. Have no problem cruising with them and I have been on 9 cruises.

This is a crazy story! I don’t know how as a guest I would react to seeing the boat filling up with water my first thought would be is the ship is sinking or something. They did a great job handling this situation good for them.

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