Passenger Rights

Norwegian Jewel Cruise ShipWGNO in New Orleans reports a NCL cruise passenger was enjoying the end of her birthday cruise when four armed U.S. Customs and Border agents with a canine "barged into her cabin, handcuffed and detained her for no reason." They then led her in handcuffs through the crowded cruise ship. Passenger Kristen Schroeder told WGNO: 

“It

Over the past six weeks, we have received emails from Royal Caribbean crew members saying that the Allure of the Seas has suffered propulsion problems. The crew members have been told by their supervisors to tell the cruise passengers that nothing is wrong.

Well this evening the story broke on Cruise Critic that Royal Caribbean

A federal judge denied Carnival Cruise Lines’ motion to punish a teenager who admitted that she lied when claiming that the cruise ship’s security personnel forced her to remove her tampon in a search for marijuana.  

Courthouse News Service reports that one of Carnival’s security officers noticed that a 17-year-old passenger on Sensation cruise

FlowRider - Royal Caribbean  When Royal Caribbean decided to be the only cruise line in the world with FlowRiders installed on its cruise ships, the cruise line had to have the FlowRider designed to fit on a ship.

Unlike some surfing simulators on land with long wash-out zones (the space between the top of the ridge and the back

The fall-out over Azamara’s abandonment of an elderly couple from Clearwater Florida continues.

The luxury cruise line Azamara, a subsidiary of Miami based Royal Caribbean Cruises, has been accused of abandoning its guest Dodge Melkonian, an 89-year-old World War II veteran, and his wife at a "rural" hospital in Turkey after Mr. Melkonian broke his

Today local NBC affiliate channel 6 aired a story today about a 9 year old boy who underwent emergency brain surgery after being injured during a cruise sponsored game on a Royal Caribbean cruise ship.

The incident occurred on the Monarch of the Seas. 

The child’s family say that they trusted Royal Caribbean to organize

Celebrity Cruises Millennium cruise ship that was grounded in Alaska last week is having trouble again.

Celebrity Cruises said in a statement:

Due to a mechanical problem in one of Celebrity Millennium’s two propulsion units, the ship returned to Ketchikan last night, The ship is capable of sailing without the affected unit. However, in an