Last week we published an article which featured a comment by a passenger aboard the noro-infected Celebrity Summit cruise ship.
A number of people commented or contacted our office about the comment, both pro and con.
We rarely handle norovirus cases, but the discussion around the subject, we think, is still important. How the cruise industry treats gastrointestinal infection cases reflects the cruise lines' standards for hygiene and the cruise companies' attitudes toward their customers.
Here's the latest comments about the situation on the Summit:
We too were on the Summit recently. We reported how dirty our Royal Suite was. They said they cleaned it, but the only evidence was that they used epoxy on the dining area parkay floor. The smell was horrendous.
I had allergic reaction tongue swelled, face, nose, eyelids and had hives on face and upper body. The doctor on call would not acknowledge this and commenced to tell me that I was having an allergic reaction to blood pressure and cholesterol medications I have been on for years. He told me to stop taking these medications and he filled new prescriptions together with benedryl. They put in a IV to rehydrate me two times.
At the end of the cruise I was taken off the ship in a wheelchair. I had been sick the entire second week. Our butler was under orders to charge us for all the bottle water we needed. They clean the suite with a dirty rag and some kind of spray they use in all the rooms and hallways. It's disgusting! You wouldn't use someone elses used tissue. How sanitary is that?
They charged our ship account $600 for the doctor and pills (that I didn't use except for the benedryl). When we questioned the charge even though we had bought the travel insurance, the Concierge said we "must read the fine print." Three days after my allergic reaction, my disabled husband got the norovirus. Through all of this the doctor refused to come to our suite. They said we needed to come to the doctor office.
This trip was from hell!
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