Several guests aboard the Celebrity Summit have notified us that the cruise ship is currently unable to leave the port in San Juan, Puerto Rico due to what the guests understand to be either a “computer glitch” or “propulsion issues.”

The Summit was scheduled to leave San Juan yesterday  but has been unable to due to what the cruise lines often refer to euphemistically as “technical issues.”

The Cruceros Puerto Rico twitter page (translated) refers to unspecified “mechanical” or “electrical problems in the bridge.”

The website also states that the U.S. Coast Guard needs to inspect the ship before it is permitted to continue on its itinerary.

The Celebrity Summit is scheduled to have left San Juan yesterday on a twelve day cruise to St Croix, US Virgin Islands where it was suppose to call today, and then to Basseterre, St. Kitts; St Johns, Antigua; Willemstad, Curacao; Oranjestad, Aruba; Kralendijk, Bonaire; St Thomas, US Virgin Islands; Ponce, Puerto Rico and then back to Puerto Rico.

One passenger informed us that “hopefully (we) will be leaving the port tonight. They are giving everybody on board $100 room credit.”

A $100 on board credit (OBC) to be stuck in port for at least a day seems hardly fair.  Royal Caribbean also just announced that it is issuing a OBC of only between $200-$400 after the air conditioning to many cabins failed during a cruise on the Anthem of the Seas.   Royal Caribbean/ Celebrity must be re-thinking their attitude towards compensation following its generous full refunds to everyone on the Oasis of the Seas after a gastrointestinal outbreak.    

Celebrity’s corporate communication people sent the following to an inquiry posted on Twitter:

Power losses on cruise ships are a relatively common occurrence. In 2016, there were at least 18 power losses on cruise ships operated by the major U.S.-based lines.

The AIS information shows the Summit in San Juan. It remains anyone’s guess how long it will stay there.

Have a comment? Please leave a comment below or join the discussion on our Facebook page.

January 18, 2019 Update: Looks like the Summit is finally leaving port in San Juan tonight as of 9:13 p.m. per AIS.

Photo credit:  Yankeesman312 CC BY-SA 3.0

A strike in San Juan today impacted cruise passengers on the Celebrity Summit and Jewel of the Seas. Departing passengers have been unable to retrieve their luggage and take taxis to the airport and arriving passengers have been delayed or unable to travel to the port due to the strikes.

Social media (Twitter and Facebook) has been abuzz with postings from cruise guests and their family members of travelers contacting the cruise line and air lines. As one travel agent commented, this apparently was not the first time that port operations were disrupted by a strike.

Several cruise passengers contacted us this afternoon seeking information about the strike.

The current strike involves an organized protest against governmental cuts of employee benefits in Puerto Rico. Strikes in the U.S. nowadays are relatively rare. Most strikes which affect cruise passengers occur in Europe (read Carnival Breeze to Cross Picket Line in Venice). Strikes by cruise line employees are not permitted by the cruise lines (read Carnival Fires 150 Crew Members from India for Protesting Low Cruise Ship Wages).

A number of people on Twitter were concerned about their parents’ ability to deal with the lack of services, whereas at least one cruiser expressed her understandable frustrations about getting home to man’s best friend.

Complicating matters as several thousand guests tried to handle their own baggage was that it began to rain earlier this morning.

In addition to the Celebrity Summit and the Jewel of the Seas, AIS programs show the Star Pride in port in San Juan. However, we have not received any comments from passengers on the Star Pride yet.

Have a comment? Please leave one below or join the discussion on our Facebook page.

Photo and video credit: Twitter; photo top – Emily Burns @ArizonaHorseGal.

Celebrity Cruises SummitCelebrity Cruises announced that it is canceling the April 8, 2017 cruise aboard the Celebrity Summit and is shortening the April 17, 2017 cruise from seven to only four days, passengers are reporting. Celebrity is offering a 25% cruise credit and $200 per person to go toward re-booking airfare. We received this message advising of the changes this past weekend:  

" . . . there are about 4000+ passengers who have just had their spring holiday ruined. Seems Celebrity Summit is having a problem achieving full cruising speed and is canceling cruises just two weeks out, with a horrible offer of compensation. The ship has had reduced ports & port times for a few weeks because it is hobbling along, all while Celebrity says "don’t worry folks, no safety issues here." So now they have completely canceled the 7 days out of San Juan on 4/8/17 and reduced the 4/15/17 cruise for 7 days going out of San Juan to only 4 days. She looks to be going into dry dock for 10 days.

Imagine flying to San Juan for a 4 day cruise? The only air fare compensation is $200 per person which is ridiculous. You would think they would be working with each passenger to get them booked on another cruise for that week, but the passengers say that is not the case. They got an email saying you are canceled. Either completely or you are now on a mini cruise and we will refund you via on-board credit the prorated daily rate for your nice 7 day that is now a mini 4 day. Am not on this cruise personally but Cruise Critic has threads and each roll call does as well and it is apparent there are a lot of mad people. So if each person keeps their airfare and goes on this 4 day mini cruise they have to then get a hotel for 3 nights in San Juan for Easter week which is obscenely expensive. All these passengers are asking what to do….most do not seem to realize they have little to no rights…"

The Summit is apparently suffering from a reduction in its propulsion which has affected some of its prior cruises.

Passengers booked on these cruises are now expressing their natural frustration of having to try and find an alternative vacation at the last minute at high season when the hotel and airfare expenses are appreciably higher. Many people have asked us for advice whether this is "legal."  Unfortunately, the legislation which the cruise passenger’s advocacy group was successful in passing is quite limited in scope and provides no legal recourse under these circumstances. There is, of course, nothing that benefits anyone other than the cruise line in the ticket issued to the passengers. 

As a practical matter, affected passengers probably will lose at least a minimum of $1,000 each in higher airfare and hotels expenses. Considering that there are several thousands of passengers affected, these new and unexpected expenses will probably total well over several millions of dollars.

It’s fanciful to expect that the cruise industry, which is bent on maximizing profits, notwithstanding the tremendous profits that they are collecting, will offer more than the nominal cruise credit and the minimal $200-a-person airfare amount. 

The cruise lines will remind passengers that they should always consider purchasing insurance which applies to this type of occurrence.

Have a thought? Please leave a message below or join the discussion on our Facebook page.

March 29, 2017 Update: Several readers brought to my attention that this is not the first time that the Summit has had to alter its itinerary because of propulsion problems. A seven day cruise to Alaska was canceled back in September of 2004 when Celebrity put the ship in dry-dock for repairs. Passengers booked on the canceled cruise received a full refund and a free future cruise. More recently, Celebrity delayed the start of its March 27th cruise on the Summit from San Juan due to problems with the ship’s propulsion system, which forced the Summit to sail at reduced speeds. The ship had already been docked 3 days in Cozumel earlier in the month while repair efforts were attempted. 

Propulsion problems are relatively common in the cruise industry. Last year, nineteen cruise ships experienced propulsion issues which interrupted and delayed cruises. 

Today, the RCL Blog reported that the Anthem of the Seas is sailing at a reduced speed due to propulsion issues.

Photo credit: Wknight94 – CC BY-SA 3.0, commons / wikimedia.

Celebrity SummitVirgin Islands News Online reports that at least two cruise passengers have been killed and many other passengers injuired on an excursion bus transporting cruise tourists to Cane Garden Bay beach today in Tortola, British West Indies. 

According to this news report, the excursion bus apparently lost control near "Round Hill" on the Cane Garden Bay Hill. 

The newspaper says that the roadway was steep and wet but it does not state how or why the accident occurred.

The cruise passengers were from the Celebrity Summit. Royal Caribbean has tweeted: "We are saddened to report the deaths of two Celebrity Summit guests after a local bus accident in Tortola. Several others are being treated." It earlier tweeted that "16 of 20 passengers reported injured, 2 critically."

In 2010, an excursion bus carrying Princess cruise passengers crashed in Tortola, killing one young man.  

This is not the first time that cruise passengers from Celebrity’s Summit cruise ship have been seriously injured in an excursion vehicle mishap in the Caribbean islands. In 2009, a dozen passengers from Celebrity Cruises’ Summit were seriously injured when an open air excursion vehicle ran off the road in Dominica. We represented passengers against the cruise line and the excursion company in that accident. You can read information on the Dominica excursion accident in an article "Injured Visitors to Dominica Airlifted to Miami."

There were two cruise excursion bus crashes in 2012 in Caribbean islands, both involving Royal Caribbean passengers.

Photo Credit: "Celebrity Summit" by Yankeesman312 Licensed under CC BY-SA 3.0 via Commons / Wikipedia.

Centers for Disease Control - Cruise Ship CDC Cruise Critic is reporting that three cruise ships recently failed inspection by the Centers for Disease Control and Prevention (CDC).

The cruise ships are the Celebrity Summit, Princess Cruises’ Golden Princess and the SeaDream II.  

Take a moment and read the actual CDC reports of these ships. They are disgusting.

You can understand how easily norovirus and other gastrointestinal viruses can spread after reading about cooks and food handlers working while they are suffering from acute gastrointestinal symptoms. The monitoring of water treatment on some of these cruise ships is spotty and there was even one ship using a reverse osmosis system (which is suppose to be used only when the ship is underway) that was sucking up nasty water in the ports.    

The report for the Celebrity Summit is here. You will read about several crew members, including food handlers, who were suffering from acute gastrointestinal (referred to as AGE) symptoms but were still working, including handling food. The gastrointestinal surveillance logs were not being completed. There were widespread dirty and greasy conditions with flies and insect droppings in the bars and galleys.

The report for the Golden Princess is here. The Princess Cruises ship also had crew members with acute gastrointestinal symptoms continuing to work throughout the day even though they were Celebrity Summit Cruise Shipobviously ill in the morning.  An assistant buffet steward was suffering from GI problems but worked the buffet from 9:30 Am and did not report to the ship infirmary until 4:00 PM. There were inadequate reports regarding potable water facilities.  The ship had dirty and soiled areas, including the signature Princess restaurant Sabatini’s.        

The report for the Sea Dream Yacht Club’s Sea Dream II is here. This is the ship that was operating its water system continuously, including at port, and had been doing so for years. There were also dirty and unsanitary conditions noted.

The next time there is a norovirus outbreak and the cruise line instantaneously blames the passengers for not washing their hands, there may be a lot more to the story.

March 27, 2013 Update: In reading cruise expert Professor Ross Klein’s website, I realized that Cruise Critic omitted another failed CDC score by the Caribbean Fantasy operated by America Cruise Ferries. You can read the report here. The deficiencies include failing to maintain acute gastrointestinal sickness logs, potable water deficiencies, galley and potwash cleaning shortcomings, and the failure to maintain cleaning equipment in proper order including several dish-washing machines and conveyors which had been not in proper condition for over a year. 

 

Photo Credit:

Celebrity Summit – Wikipedia / Yankeesman312