Celebrity Cruises announced that it is canceling the April 8, 2017 cruise aboard the Celebrity Summit and is shortening the April 17, 2017 cruise from seven to only four days, passengers are reporting. Celebrity is offering a 25% cruise credit and $200 per person to go toward re-booking airfare. We received this message advising of the changes this past weekend:
" . . . there are about 4000+ passengers who have just had their spring holiday ruined. Seems Celebrity Summit is having a problem achieving full cruising speed and is canceling cruises just two weeks out, with a horrible offer of compensation. The ship has had reduced ports & port times for a few weeks because it is hobbling along, all while Celebrity says "don't worry folks, no safety issues here." So now they have completely canceled the 7 days out of San Juan on 4/8/17 and reduced the 4/15/17 cruise for 7 days going out of San Juan to only 4 days. She looks to be going into dry dock for 10 days.
Imagine flying to San Juan for a 4 day cruise? The only air fare compensation is $200 per person which is ridiculous. You would think they would be working with each passenger to get them booked on another cruise for that week, but the passengers say that is not the case. They got an email saying you are canceled. Either completely or you are now on a mini cruise and we will refund you via on-board credit the prorated daily rate for your nice 7 day that is now a mini 4 day. Am not on this cruise personally but Cruise Critic has threads and each roll call does as well and it is apparent there are a lot of mad people. So if each person keeps their airfare and goes on this 4 day mini cruise they have to then get a hotel for 3 nights in San Juan for Easter week which is obscenely expensive. All these passengers are asking what to do....most do not seem to realize they have little to no rights..."
The Summit is apparently suffering from a reduction in its propulsion which has affected some of its prior cruises.
Passengers booked on these cruises are now expressing their natural frustration of having to try and find an alternative vacation at the last minute at high season when the hotels and airfare are appreciably higher. Many people have asked us for advice whether this is "legal." Unfortunately, the legislation which the cruise passenger's advocacy group was successful in passing is quite limited in scope and provides no legal recourse under these circumstances. There is, of course, nothing that benefits anyone other than the cruise line in the ticket issued to the passengers.
As a practical matter, affected passengers probably will lose at least a minimum of $1,000 each in higher airfare and hotels expenses. Considering that there are several thousands of passengers affected, these new and unexpected expenses will probably total well over several millions of dollars.
It's fanciful to expect that the cruise industry, which is bent on maximizing profits, notwithstanding the tremendous profits that they are collecting, will offer more than the nominal cruise credit and the minimal $200-a-person airfare amount.
The cruise lines will remind passengers that they should always consider purchasing insurance which applies to this type of occurrence.
Have a thought? Please leave a message below or join the discussion on our Facebook page.
Photo credit: Wknight94 - CC BY-SA 3.0, commons / wikimedia.