Norwegian Cruise Line (NCL) announced during the evening of Sunday November 18th that is was cancelling the current cruise of the Norwegian Jade due to an unspecified “mechanical issue.”
The Jade is currently is San Juan, Puerto Rico during the third day of a “10-Night Southern Caribbean,” having left Miami during the afternoon of November 16th. The NCL cruise ship was scheduled to leave San Juan last night and arrive in St. Thomas later this morning. The ship was originally scheduled to call on St. Kitts, Barbados, St. Lucia and St. Maarten, returning to Miami on November 26th.
The Master of the ship, Captain Frank Juliussen, confirmed via a letter to the guests that the mechanical issue will keep the ship in San Juan until Tuesday, November 20th at which time “all guests will be required to disembark as the ship will undergo several days of repairs.”
NCL stated that it is trying to arrange charter flights for its guests back to Miami; however, it will pay $650 a person in change fees in the event that passengers are able to make their own flight arrangements.
NCl also stated that it is refunding the cruise fares and will extend a future cruise credit based on the cruise fare paid.
AIS data show the ship has been moved from a pier in Old San Juan to a nearby dock so that the passengers can disembark.
This is not the first time that a NCL has been cancelled during a cruise in the Caribbean due to mechanical issues. One year ago, NCL had to suspend a cruise on the Norwegian Gem due to mechanical issues related to the ship’s azipod system. The cruise was suspended in Barbados and flew the passengers back to New York. NCL later offered a 25% discount on a future cruise.
The Norwegian Star underwent a series of azipod problems in December of 2016 and in January/February of 2017 during Asian and Australian itineraries, which resulted in cancellation of the cruises and refunds and cruise credits to the guests.
NCL states that its terms and conditions for the cruise permit it to “cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice” due to “mechanical difficulties or any other reason whatsoever.”
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