When I first learned of the unfolding Costa Concordia cruise disaster ten days ago, I remember reading a statement attributed to the cruise line stating that the evacuation was proceeding "orderly" and the passengers were "not at risk."
Initially there were no reports of deaths or injuries, but I knew that something was terribly wrong. Elderly
A cruise line’s reputation in a time of crisis is often formed not by the circumstances which caused the crisis but by the company’s attitude, appearance, and action afterwords.
I call this the "three A’s" of cruise line crisis management: attitude, appearance & action.
When disaster strikes and passengers are injured or killed during a vacation cruise, the U.S. public
Last night ABC News aired a cruise ship special on its 20/20 program about the Costa Concordia disaster. Narrated by Chris Cuomo from Italy, the one hour program contains an inside look at this latest cruise ship disaster based on interviews with surviving passengers.
You can watch the first segment of the show, which focuses on details of the cruise
Last night a cruise ship special aired on ABC’s 20/20 about the Costa Concordia disaster.
Narrated by Chris Cuomo from Italy, the one hour program contains interviews with surviving passengers. The 52 year old captain, Francesco Schettino, is seen dining with a 25 year old blond former crew member as the disaster unfolds. ABC shows
Late last Friday, I received a tweet from one of my 9,000 friends on Twitter informing me that a cruise ship had run aground off the coast of Italy. Not much was known about what happened. No one in the media was initially reporting on the incident.
I stayed up all Friday night and Saturday morning watching the increasingly frantic twitter
Following the spectacle of the Costa Concordia disaster, the cruise industry is starting its campaign to convince the public that cruising is safe notwithstanding the terrifying and grotesque images of the stricken ship.
Pro-cruise trade organizations line the Cruise Line International Association ("CLIA") will claim that incidents like this are "rare" and will characterize the Costa Concordia
The captain always goes down with the ship, the saying goes.
Or at least the captain is the last to leave a sinking vessel.
But not on the Costa Concordia.
Passengers aboard the stricken Costa cruise ship say that they observed Italian Master Francesco Schettino draped in a blanket aboard a lifeboat heading to safety as the
Costa Cruise Lines’ Costa Concordia cruise ship has evacuated most of its passengers after a disastrous situation this evening near the island of Giglio in southern Tuscany, Italy.
Media reports suggest that the cruise ship ran aground or struck a reef after departing from its regular course.
The grounding ruptured the hull and water entered the vessel, leading to the forced
Mail Online has published new photographs of the Costa Classica cruise ship following the October 18th collision with the bulk carrier Lowlands Longevity as the two vessels headed into port in Shanghai.
We reported on this yesterday: Costa Classica Cruise Ship Collides with Cargo Ship.
The photographs show a large gash into the passenger
CruiseJunkie.com reports that was a person may have gone overboard from the Costa Serena last Saturday February 27th.
A passenger informed the CruiseJunkie web site that a person was reported missing from the Costa cruise ship while in the Atlantic between the Canary Islands and Malaga.
The web site stresses that this incident is not yet confirmed from the cruise line company
Newspapers are reporting that the Costa Europa cruise ship collided with a pier in Sharm el-Sheikh, Egypt yesterday. The collision ripped a hole in the hull of the ship and flooded a crew cabin, resulting in the death of three crew member who, unidentified, are described as "an Indian, a Honduran and a Brazilian." (Technically speaking, when a
A newspaper in Brazil reports that a passenger from Costa Cruises’ Victoria cruise ship went overboard during an excursion while the cruise ship was off the coast of Brazil between Río de Janeiro and Sao Paulo.
Entitled "Una Turista Argentina Falleció Cerca de Río," the article reports that the passenger was from Argentina. She had
