Worst Cruise Line in the World

Cruise Ship - Centers for Disease Control - CDCIn a story widely reported in the national media, the Centers for Disease Control failed Royal Caribbean’s Monarch of the Seas after conducting a surprise vessel sanitation inspection last month. 

On November 18, 2011, CDC inspectors boarded the Monarch of the Seas, which is the cruise line’s oldest vessel, and found numerous public health risks and violations if the

The Telegraph in the U.K. has an interesting article this weekend – "Cruise Ships Could Be Shut Out of Venice Over Erosion Fears."

The article points out that environmentalists and heritage groups have long complained that mammoth cruise ships plow through the shallow Venetian lagoon and damage the fragile canal banks, wooden piles and mud

NCL Cruise Horror StoryA local news station in Tampa, WTSP 20 News, has a story about an elderly couple’s cruise horror story. 

Betty and Ronald Coleman from Port Ritchie Florida were sailing on a Panama Canal cruise aboard the Norwegian Pearl when Mr. Coleman contracted what is described as norovirus.  NCL put the Colemans ashore in Cartegena Columbia without contacting the

Over the years I have learned that the single most critical factor that drives clients to our office is not when a cruise passenger has been injured or inconvenienced.  Stuff happens, and most people understand that.  But when a cruise line treats passengers poorly after injuring or inconveniencing them, that’s when our law firm’s telephone begins to ring.

Over 75% of

Last year I published a series of articles about how cruise lines mishandle customer complaints and ruin their reputations in the process.

Part I of "And the Cruise Industry Wonders Why It Has An Image Problem" series focused on the ways that Carnival and Royal Caribbean managed to botch customer problems and tarnish their images.  

Part II took a

NBC Los Angeles reports today that Royal Caribbean Cruises demonstrated "a gross indifference to the life and health" of passengers by continuing to cruise with a ship that "that allowed poison gas exposure to its passengers," according to Miami Dade County Judge Marc Schumacher.

The ruling today involved a leak of hydrogen sulfide that killed three Royal Caribbean crew

Last week I was away from my computer traveling in Jamaica to visit crewmembers while the story broke about the U.K.’s Maritime and Coastguard Agency detaining the MSC Cruises’ Opera cruise ship for safety violations.   

The incident was the type of event which I would normally and quickly write about.  But by the time I returned to Miami the cruise

The New York times published an excellent article about a small school which Royal Caribbean built in Haiti.  Entitled "In Haiti, Class Comes With a Peek at Lush Life," the article was written by Sarah Maslin Nir and contains some interesting photographs by Piotr Redlinski.  

The little school is called "École Nouvelle Royal Caribbean," which

In a proxy filing with the Securities and Exchange Commission, Royal Caribbean Cruises disclosed that its 2010 compensation paid to CEO Richard Fain (photo left) increased almost 60% to $8,600,000.  Royal Caribbean increased the compensation paid to the company’s four other named executives from 18.5% to almost 50%.  The largest compensation increase of the four executives  went to Adam Goldstein (photo right), the president of

news station in Bradenton Florida is reporting on an interesting story of a Princess Cruises customer, Mr. Welt, who booked a 12-day cruise called the "China and Japan Explorer."  The cruise ship was scheduled to sail from Shanghai with three stops in Japan.

But then the earthquake and tsunami hit Japan.  Mr. Welt was initially undeterred, but he became greatly concerned

Its been a while since I awarded my monthly "Worst Cruise Line in  the World" award.

But for one cruise line – Royal Caribbean – this year has been a such nightmare that it wins the first worst cruise line award for 2011 hands down.  

Last week started off with the disappearance of a 32 year old musician

This weekend we reported on a lawsuit which had been filed against Royal Caribbean over the death of a 56 year old passenger, Barbara Davey (photo below left).  The deceased passenger’s husband, John Davey, stated to the Scottish and U.K. media that "Barbara was tossed around like a ragdoll and was seriously hurt" during the violent storm which rocked the Brilliance of the

A video has been circulating on the internet which shows the new Disney Dream cruise ship coming perilously close to colliding with Royal Caribbean’s Monarch of the Seas, just days before the Dream was christened in Port Canaveral.

A passenger’s YouTube video shows the Dream drifting very close to the Royal Caribbean cruise ship.