Last night in Britain, Channel 4 Television’s "Dispatches" program aired its undercover investigation, "Cruises Undercover," into the hours and working conditions on Celebrity Cruises’ Eclipse cruise ship sailing out of Southampton.
The Twitter feed for "#cruisesundercover" and comments to the Channel 4 website page seems to show the general public’s disgust for the long hours and low pay revealed on the Celebrity cruise ship, which some are calling a "slave ship," while many in the travel industry are dismissing the program as biased.
The usual cruise apologists have rushed to the industry’s defense.
We have the perpetually-on-a-cruise expert regarding cruise ships and cruise holidays and blogger for the U.K. Mirror John Honeywell who writes that the investigation was "under-researched and underwhelming" but then again three days before the show aired he wrote "I will have to watch this, but . . . it will be a complete and utter waste of my time."
We have my favorite shill for the cruise lines, Paul Motter, editor for CruiseMates, who assures us that although "there are a lot of ways of doing business in the third world, which is where most of these workers come from, that we in the U.S. may not understand," most of the crew members are "ecstatically happy with their jobs." And those crew members complaining about working conditions? Mr. Motter assures us that the waiters are telling us "lies" wanting to get "money at the end of every cruise."
Can you believe the nerve of these liars from third world countries who work over 12 hours a day and expect tips?
And then we have the cruise industry cheerleader publication Travel Weekly who tells us that before the program aired Celebrity Cruises expected a “biased and unbalanced” investigation.
Nonetheless, Travel Weekly promises us that the cruise line "is taking immediate steps to investigate all of the allegations made by the undercover reporter" and if anyone "violated our procedures and requirements, or the European and international labour regulations to which we adhere to, then we will take swift and corrective actions."
Pray tell, what exactly are these wonderful sounding "European and international regulations" which apply to Indian citizens working on a Maltese flagged ship?
If the actions of Carnival U.K. and P & O Cruises (which earlier this year terminated 150 Indian waiters who protested low wages and the withholding of tips), are any lesson, "swift and corrective action" is exactly what I would be worried about if I were a crew member complaining about what the Channel 4 investigation revealed last night.
Chart Credit: Channel 4 Dispatches "Cruise Undercover"