Royal Caribbean "Returns" to its Trademarked, Private Fantasy Island of LabadeeĀ® - While Haiti Suffers

Following the devastation and destruction of Port of Prince, Royal Caribbean faced the potential public relations nightmare of sailing its mega cruise ships into its private resort of Labadee with Haiti - Earthquake - Poverty - Sufferingthousands of affluent Americans partying and gorging themselves while over 100,000 Haitians lay dead and decaying in the streets and millions more already impoverished Haitians face hunger and hopelessness.     

The Guardian newspaper in the U.K. reported that Royal Caribbean's decision to go ahead with scheduled cruises into Labadee "divided passengers." One passenger commented on the popular Cruise Critic forum that he was "sickened" by the thought of frolicking in the Haitian port while other suffered:

"I just can't see myself sunning on the beach, playing in the water, eating a barbecue, and enjoying a cocktail while [in Port-au-Prince] there are tens of thousands of dead people being piled up on the streets, with the survivors stunned and looking for food and water . . .  It was hard enough to sit and eat a picnic lunch at Labadee before the quake, knowing how many Haitians were starving," said another. "I can't imagine having to choke down a burger there now.''

Another article "Cruise Ship Docks at Private Beach in Haiti for Barbeque and Water Sports" debates the appropriateness of all of this. The comments range from pointing out the "grotesqueness" of the spectacle of thousands of partying Americans in an idyllic beach to the nonchalant attitude - "life goes on . . . and as always, life is for the living."

There has always been an uneasy disconnect between the opulence of a cruise ship like Royal Caribbean's Independence of the Seas and a country as desperately impoverished as Haiti with a poverty rate of around 80 to 85 %.  Most Haitians are forced to survive on less than $2 a day.  The U.S. passengers on the Royal Caribbean cruise ship, on the other hand, spend more for the Labadee - Haiti - Inside the fence - isolated from povertycruise, drinks, casino chips, and excursions than most Haitians will see for decades.  In addition to the Independence, Royal Caribbean's Navigator, Freedom, Enchantment and Liberty of the Seas, as well as its subsidiary Celebrity Cruises' Solstice, will all call on Labadee this year. 

The disparity between the haves and the have-nots will become even more pronounced as the $1,400,000,000 (billion) Oasis of the Seas, which visited Labadee in December last year, will begin arriving every other week in Labadee starting in May.

The executives at Royal Caribbean know how to make a hard bargain with Caribbean islands which have little economic bargaining power. CEO Richard Fain cut a deal where for only $6 a passenger (paid by the passenger), Haiti turned over a 260 acre tropical waterfront paradise of Haitian sovereign land for Royal Caribbean to consider it "private property" bearing the trademarked name "Labadee®." Yes, that's right.  This is a name that Royal Caribbean trademarked  as a variation of the French slave owner Marquis de La'Badie who settled in Haiti in the 1600's.

Many years ago an article revealed the hypocrisy of this whole endeavor.  Entitled "Fantasy Island:  Royal Carribean Parcels Off a Piece of Haiti," the article explained that Royal Caribbean began docking in Haiti in January 1986 after the ruthless dictator Jean-Claude "Baby Doc" Duvalier leased the land to Royal Caribbean.  He thereafter fled to France and the country turned into chaos for the next decade. 

Cruise Ship - Party - Eat, Drink and Be MerryRoyal Caribbean's timing was perfect.

The article continues: "plagued by a ravaged economy, residual political unrest, and 7,000 unemployed soldiers, the Haitian government was willing to bargain . . . Royal Caribbean got dirt-cheap entry, minimal regulation, and tactful silence."  The Haitian government earns less than $30,000 a week from the Royal Caribbean cruise ships, but, as Haiti's minister of tourism said: "we need to start somewhere."  Haiti was desperate. Royal Caribbean was Haiti's only choice.

Many argue that for the past many years, Royal Caribbean has not promoted or invested in Haiti.  Instead, as the article explains, it "exploited an acquiescent government and dictated its own terms of entry."  Its plan was to sell U.S. customers on an imaginary paradise.

Travel agents took the cue from Royal Caribbean and marketed the port as a "private island."  The fact that it was no island at all, but part of the mainland of Haiti, didn't bother the travel agents or the cruise line.  And it worked.  Consider a cruise review a couple of years ago:

One of the best Private Island experiences you could ever wish for! Labadee has four beaches and facilities for lots of people! Labadee is owned and operated by Royal Caribbean for the exclusive use of it's own passengers only . . .  Royal Caribbean maintains a nice lunch area on the island.  Here you can graze at your heart's content,  The cuisine was hamburgers, hot dogs, Haiti - Earthquake - Disasterchicken, ribs, various salads, and deserts. No charge. It's all included in the cost of your cruise!

Even last week, the Miami Herald ran a headline, cluelessly referring to Royal Caribbean returning to the "island" of Labadee. But the pretense of an island is only half of the illusion. Not only did Royal Caribbean fail to promote Haiti, it didn't even refer to Labadee as being in Haiti.  Rather it referred to Labadee as part of Hispaniola (the island comprising the Dominican Republic and Haiti) to try and keep the image of Haiti's poverty, violence, and civil unrest away from its customers.  

Labadee might as well be an island, considering that Royal Caribbean hires armed guards to patrol the 10-12 foot fences which isolate the Haitians from the cruise line's "private island."  Royal Caribbean keeps the locals away from its passengers who are "happily ensconced on the shores of paradise" with no idea that just over the walls are shanty-towns, sweat shops, and hungry and impoverished Haitians. The money spent in the private paradise of Labadee doesn't spread far beyond the fences. The article points out that all of the food, drinks, and even the tropical fruits and vegetables all come from Miami.

So now after isolating itself physically, financially and figuratively from Haiti for the past 20 years, Royal Caribbean is trying to justify not disrupting its business while not seeming indifferent to a country it has been indifferent to for 20 years. It just spent big bucks ($50,000,000) building a new wharf - one of the few locations which can handle the new mega ship Oasis of the Seas - as well as the world's longest zip line and an alpine coaster.  Royal Caribbean is banking on bringing the Oasis' 6,000 captive passengers onto that new wharf and charging them for the new zip line ($65), or wave runners ($80) or para-sailing, etc.      

In the last few days, Royal Caribbean has made a big deal talking about offloading pallets of food for Haiti. Royal Caribbean's Independence of the Seas sailed with only 60 cases of food and water  last Friday according to the Royal Caribbean President's "Nation of Why Not?" blog. That's just four pallets. The blog has some photographs of the few pallets from the Independence of the Seas - four pallets of flour, tomato sauce, can goods, and water bottles. Four pallets?  Considering that on a typical seven-day cruise Labadee - Haiti - Royal Caribbean "Private Destination"the cruise ship's passengers consume over 100,000 pounds of food and 12,000 gallons of alcohol over the course of over a hundred thousand meals- the photograph of the meager provisions sitting on the dock dwarfed by the huge Independence of the Seas seems like a sick joke. 

Subsequent articles mention that other cruises have included up to 40 pallets of food, photographs of which no one has seen, but if true this still is a pittance given the enormous needs of the Haitian people and the huge capabilities of Royal Caribbean's cruise ships. 

Supporters of the cruise line point out that Royal Caribbean also pledged to donate a million dollars to Haiti over an unspecified period of time.  It talks about using the net profits collected from the passenger's monies spent in Labadee.  Whether this occurs over the course of 6 months or a year remains to be seen.  Now a million dollars is a lot of money to me and probably anyone reading this article, but it is peanuts for a cruise line like Royal Caribbean. 

Royal Caribbean collects around $6,000,000,000 (billion) a year.  And because it registered its business in Liberia and its cruise ships fly the foreign flags of Liberia or the Bahamas, it pays $0 in federal Income taxes. $0.     

Why only a million dollars?  That will accomplish little. Even Royal Caribbean's competitor Carnival promised to send $5 million to Haiti, and it has no relationship with Haiti.  The $6 a passenger deal which Royal Caribbean struck with the leaders of Haiti rips the Haitian people off.  $6 to go into a 260 acre private paradise?  Well established ports in Alaska collect $50 a passenger in head taxes just to step off of the cruise ship. 

Americans are generous people. For the next two years, Haiti should receive $100 a passenger.   With 6,000 passengers from the Oasis of the Seas alone coming into Labadee a week, the country could receive $600,000 a week Richard Fain - President Clinton - Adam Goldstein - Labadee - Before Disasterrather than the current pittance of $30,000.  Each  passenger can pay $50 and the cruise line can pay the other $50.

If the cruise line can collect $65 for a 2 minute zip line in Labadee for fun, it can sure as hell can pay $50 a passenger to Haiti to deal with the humanitarian crisis unfolding before its eyes.

$600,000 a week could begin accomplish something.

But instead the cruise line is talking peanuts.  And its PR people have created the illusion that the Royal Caribbean executives are in Haiti walking the streets and helping the people.  

Royal Caribbean's website shows a a photograph of CEO Fain and President Goldstein (above) walking with President Clinton with the mountains of Haiti in the background, next to headlines:

"HUMANITARIAN AID TO HAITI."  

The photograph looks impressive; any photo shoot with a President is worth hanging on your wall.  But neither Mr. Fain nor Mr. Goldstein have traveled to Haiti since the disaster.  And the photograph has nothing to do with humanitarian aid.  It was actually taken last year before the earthquake when President Clinton was visiting Haiti on an official visit as the United Nations special envoy. 

This U.N. trip was covered by Jason Maloney, of the Pulitzer Center, who ironically enough commented on Royal Caribbean's historical reluctance to support or even acknowledge Haiti. The center explained that there are "political sensitivities surrounding the ownership of the resort."  It called Royal Caribbean Pulitzer Center - Labadee - Haiti - Richard Fain - President Clinton - Adam Goldstein - Before Earthquakeout on its claim that Labadee is a “private beach destination” or the company’s “private island.”  It also ran a photograph (left) of CEO Fain, President Clinton, and Royal Caribbean President Goldstein (in baseball cap and shorts) when Clinton was visiting the cruise line's "private destination." 

It seems rather shameful for Royal Caribbean to pull out a photo which has nothing to do with the "humanitarian" crisis for its own PR purposes.

Royal Caribbean has a net worth of $15,000,000,000.  It has a (tax free) annual income almost twice greater than Haiti's gross national product. 

So in this context - Royal Caribbean's highly publicized pledge of a a measly one million dollars, random pallets of food and water, and a misleading photograph of the cruise line executives with an ex-President are - - - pitiful. 

Royal Caribbean is proposing nothing meaningful to address the profound problems of this impoverished and exploited country.   

 

To help Haiti, text HAITI and a donation of $10 will go to the Red Cross.  As of this posting, Americans have donated over $19 million via texting for Haiti.  

 For other articles on this issue:

South Florida Business Journal (Kevin Gale)

The Guardian "The Haves & Have Nots in Haiti" (Gwyn Topam)

Sphere "Vacationing in Hell: Cruise Ships Land in Haiti" (Dave Thier)

"Cruise Ships in Haiti and Misdirected Moral Outrage" @thethirdestate

 

 Credits:

Haiti - earthquake     AP (via Mail OnLine)

Royal Caribbean cruise ship        thewe.cc 

Haiti - earthquake                             @CarelPedre via @Mashable

Independence of the Seas                 "Nation of Why Not?" blog

Royal Caribbean executives (top)       Royal Caribbean's website

Royal Caribbean executives (bottom)     Pulitzer Center

null

Royal Caribbean's "Debt of the Seas" - Ready to Sail - But Safety and Security Questions Remain Unanswered

TIME magazine's not-yet-published December 14th edition contains a story about Royal Caribbean's Oasis of the Seas called "Floating Island."

I thought that the title of the article was rather weak.  "Floating Foreclosure" might be more accurate . . . 

The best line in the article - to cruise lines, every passenger is a potential ATM - accurately reflects the cruise line's necessity to try and suck every dime out of their customers to pay for Royal Caribbean's $1,500,000,000 heavily-financed-floating-city which might as well be called Debt of the Seas. There are many beautiful photographs of the cruise ship. 

But the Oasis looks frightening like an over-developed, largely empty, and soon-to-be-repossessed-condominium, the likes of which plague the Miami skyline.

The last time that TIME devoted a couple of pages to the cruise industry was back in March of 2006 when it discussed crime aboard Royal Caribbean cruise ships in an article entitled "Crime Rocks the Boats."  That article is framed and hangs on my office wall, but not just because it mentions two of my clients.  TIME's insightful article by Julie Rawe was the first time a major periodical took a hard look at the cruise industry's nasty practice of covering up shipboard crimes. 

Janet Kelly - Jennifer Hagel - Royal Caribbean - Cruise CrimeBoth clients featured in the TIME article - Janet Kelly who was a victim of a violent shipboard crime and Jennifer Hagel who lost her husband under mysterious circumstances during a Royal Caribbean cruise - overcame their personal tragedies to help change the cruise industry.  Both ladies appeared before our U.S. Congress in 2006 and went on television to get the message out that changes needed to be made to protect American traveling on foreign flagged cruise ships, particularly Royal Caribbean's ships.     

So here we are almost four years later.  In the hysteria and hype surrounding the arrival of the Oasis of the Seas in South Florida, the media has lost all thought of the issue of passenger safety. The seemingly endless articles focus almost exclusively on the size, cost, and how-on-earth-are-we-going-to-pay-for what TIME calls a "sea monster" like the Oasis.     

Several weeks ago, I prepared "Seven Questions to Ask Royal Caribbean Executives Regarding Oasis of the Seas."  CEO Fain and President Goldstein were aboard the Oasis with microphone in hand and supposedly open for all questions.  But they refused to provide any information about the safety and  security of the passengers. Certainly U.S. passengers who pay thousands of dollars each to sail on this mega-target of a ship deserve straight forward answers whether their families will be safe from crime and terrorists. 

So here are some of the questions again, and easy ones at that:

Q:  The LA Times reported that for a period of 32 months, there were over 250 incidents of sexual assault, battery, and sexual harassment against guests and crew members on Royal Caribbean Royal Caribbean - Cruise Line - Executives - Richard Fain - Adam Goldsteincruise ships.  In light of these problems, how many security guards are employed on the Oasis of the Seas?

Q:  How many security guards are assigned to the seven "neighborhoods" on the cruise ship?  Are there security "sub-stations" in each of the neighborhoods?

Q:  How many security guards patrol the neighborhoods from 10:00 p.m. to 4 a.m., a time period we have found  when female passengers are at a higher risk of being assaulted?

Q:  Saturday Night Live joked about the Oasis of the Seas being being bounty for pirates. Whereas the thought of a pirate attack in the Caribbean may be silly, a large cruise ship like this could be a target of a terrorist group.  Does the ship have a sufficient number of security personnel to not only protect the passengers from shipboard crime, but deter and fight off a terrorist attack?

The Oasis of the Seas will make its inaugural sailing tomorrow - Saturday, December 5, 2009.  Because Royal Caribbean won't answer any questions, ask yourself - has Royal Caribbean invested adequately into safety and security technologies and personnel to protect you and your family?

The cruise line executives will never tell, but we shall soon find out.  

 

Credits

Janet Kelly and Jennifer Hagel     ABC News 

Royal Caribbean executives    Royal Caribbean via Cruise Critic

Fearless Fain, Royal Caribbean's CEO

Those of you who have followed my blog over the last three months know that I have been hard on Royal Caribbean.  I think that this cruise line treats its injured crew members terribly, and it has Royal Caribbean - Richard Fain - Who's the Daddy?handled the problem with sexual assaults on its cruise ships even worse.  I also think the Oasis of the Seas is a boondoggle.

So there are my biases.

But I have been rather intrigued by how Royal Caribbean's CEO, Richard Fain, doesn't seem to let much bother him.  Year after year he keep coming up with the never ending succession of bigger cruise ships which are announced to the world with great fanfare. 

Whenever there is a reporter or news camera surrounding a Royal Caribbean event, there Mr. Fain  is - showing President Clinton around Royal Caribbean's private "island" in Labadee, Haiti, or riding the flow-rider on the Independence of the Seas in Southampton, or waiving to reporters while spinning around and around on the carousel on the Oasis of the Seas

It is hard to imagine his competitor - Mickey Arison at Carnival - even trying to get aboard a boogie board. That would be ugly.  But "Fearless Fain" seems to be a former athlete and a natural at things like this.  He obviously is skilled at PR and marketing his Royal Caribbean brand with a hands-on approach. 

Now, I will quickly admit that the phrase "Fearless Fain" is not my idea.  Rather it was the title of an Richard Fain - Royal Caribbeanarticle written by John Honeywell a/k/a "Captain Greybeard" who writes an opinion piece for the Mirror in the U.K.  The flow-rider photo above is from Captain Greybeard's photo-stream on Flickr of the Independence of the Seas ("Who's the Daddy?")

Speaking of the flow-rider, there has already been one death after a passenger fell and struck his head.  But Royal Caribbean requires all passengers to sign waivers of liability before they step onto the boogie board and try to break their necks. And speaking of waivers, Mr. Fain announced on his "Chairman's Blog" that the new Oasis of the Seas will be able to expedite passengers riding the zipline over Central Park.  He suggested having them just swipe their sign and sail cards which will acknowledge their waiver of their rights if the line breaks.  No need for long lines, or a lot of Richard Fain - American Flag?paperwork. Very innovative.    

There is an interesting photograph of Mr. Fain signing papers when the cruise line officially took possession of the Oasis of the Seas.  Right in the center of the photograph is an American flag.  Now, this strikes me as funny.  Mr. Fain registered his company in Liberia.  All of his cruise ships fly flags of convenience in countries like Liberia and the Bahamas in order to avoid paying any U.S. income tax and avoid U.S. laws and regulations.

Was this happenstance?  Hardly.  I remember a couple of years ago when a Court in Miami ordered Mr. Fain to appear for a video deposition in downtown Miami in a case when parents alleged that their little girl had been molested by a youth counselor on a Royal Caribbean cruise ship.  Mr. Fain instructed the law firm Richard Fain - Havinf Fundefending the case to make certain that an American flag was positioned behind him as he sat in front of the videographer.  They didn't have a flag so they had to go and rent one for the afternoon. 

As Royal Caribbean tries to fill up the Oasis of the Seas and the Allure of the Seas comes into the fleet next year, it will be interesting to see if Mr. Fain can continue to skillfully market his Liberian corporation to us tax-paying U.S. citizens.            

Credits:

Richard Fain (photo 1)  John Honeywell a/k/a Captain Greybeard

Richard Fain (photos 2, 4)   Reuters via Daylife.com     

Richard Fain (photo 3) UpTake Travel Industry

Seven Questions to Ask Royal Caribbean Executives Regarding Oasis of the Seas

Twitter Cruise - #oasisAt this moment, the Oasis of the Seas is sailing with newspaper reporters, travel writers, cruise bloggers, and other cruise enthusiasts.  They are tweeting their observations on Twitter under the hashtag #oasis.

One of the tweters is @johnnyjet who has a nice travel portal called JohnnyJet.com.  He posted a photograph of the Royal Caribbean executives (below) answering questions on the cruise ship.  He also asked the Twitter Kingdom for some "good" questions to ask the Royal Caribbean "execs." 

Here are my seven questions. They pertain to issues I am interested in - the environmental effects of a cruise ship this large, and the safety and security of its passengers and crew members:

Royal Caribbean - Twitter Cruise - Safety and Environmental Questions1.  Does the Oasis of the Seas discharge wastewater/sewage (whether treated or outside 3 miles of shore or not) during the cruises? 

2.  If not, where does the cruise ship offload its sewage and waste?  In the U.S.?  Or in a foreign port?  And specifically which foreign port?  Nassau? St. Thomas? Falmouth? or Cozumel? 

3.  What happens to the waste and chemicals once offloaded from the ship?

4.  The LA Times reported that for a period of 32 months, there were over 250 incidents of sexual assault, battery, and sexual harassment against guests and crew members on Royal Caribbean cruise ships.  In light of these problems, how many security guards are employed on the Oasis of the Seas?

5.  How many security guards are assigned to the seven "neighborhoods" on the cruise ship?  Are there security "sub-stations" in each of the neighborhoods?

6.  How many security guards patrol the neighborhoods from 10:00 p.m. to 4 a.m., a time period we Royal Caribbean - Oasis of the Seas - Twitter Cruisehave found when female passengers are at a higher risk of being assaulted?

7.  Saturday Night Live joked about the Oasis of the Seas being being bounty for pirates. Whereas the thought of a pirate attack in the Caribbean may be silly, a large cruise ship like this could be a target of a   terrorist group.  Does the ship have a sufficient number of security personnel to not only protect the passengers from shipboard crime, but deter and fight off a terrorist attack?

Thank you for answers to these questions!         

 

Credits    

Top Photo      @johnnyjet  

Bottom Photo     Royal Caribbean Cruises, Ltd., a Liberian Corporation (via CruiseCritic)

"Titanic Dreams" - Royal Caribbean Wins "Worst Cruise Line in the World" Award

A popular part of Cruise Law News is the monthly "Worst Cruise Line in the World" award.  This is a special award, reserved only for the cruise line which demonstrates the worst treatment of passengers, crew members, and the environment.  

And the Winner for October Is  . . .  Royal Caribbean Cruises.

A Little Background Info on Royal Caribbean Cruises

Miami based Royal Caribbean Cruises is the second largest cruise line in the world, consisting of four brands: Royal Caribbean International, Celebrity Cruises, and its luxury line - Azamara Royal Caribbean - Worst Cruise Line in the WorldCruises.  It also operates its Spanish Subsidiary - Pullmantour Cruises, where it sends its old cruise ships like the Zenith and the Sovereign of the Seas.  

Like other U.S. based cruise lines, Royal Caribbean registered its business overseas (Liberia) and flagged its cruise ships in foreign countries (Liberia, Bahamas) in order to avoid paying U.S. taxes.  Although it collects between $5 and $6 billion a year from U.S. tax-paying citizens, Royal Caribbean does not pay U.S. taxes by virtue of its foreign corporate citizenship.  Its crew members are 99% non-U.S. citizens.

A Multi-Billion Dollar Corporation Which Pays Its Crew Members Peanuts 

Royal Caribbean crew members who toil behind the scenes, like galley cleaners, earn around $550 while working 360 hours a month - that's about $1.50 an hour.  Yes, that's right - $1.50 an hour.  Royal Caribbean has a net worth of around $15 billion dollars, but pays its hardest working crew members $1.50 an hour. 

Royal Caribbean waiters, bartenders, and cabin attendants earn a salary of only $50 a month. That's $1.67 a day. The cruise line depends on its passengers to tip the crew members so that they can make a living.    

Royal Caribbean invests virtually nothing into its crew members by way of medical treatment or employment benefits.  It is always looking for ways to save money at the expense of its crew.  Royal Caribbean is struggling to finance its + $1,500,000,000 (yes that's 1.5 $billion) cruise ship, Oasis of the Seas.  Its inaugural cruise is in just two weeks but it cannot even sell enough tickets to make its first voyage profitable.  And Royal Caribbean is sweating bullets figuring out how it will finance the even more expensive cruise ship Allure of the Seas, which will be arriving next year.  

So how does Royal Caribbean plan to pay for its two + $3,000,000,000 "Monsters of the Seas?"

Lets-Screw-The-Crew-Members-First

Royal Caribbean started pinching pennies with its crew members when it realized that the economy was tanking.  Its stock fell from $45 a share to under $6 a share, and it became obvious that it could not meet its financial obligations for its new mega cruise ships it ordered several years earlier.  Long before Royal Caribbean turned its back on its most loyal passengers - its Diamond and Diamond Plus passengers - the cruise line targeted its crew members to try and suck money back into its business.

As I mentioned in a prior article "Cruise Ship Medical Care - Royal Caribbean Gives Their Crew Members the Royal Shaft,' Royal Caribbean has been giving the screws to its foreign crew members, particularly the men and women from the Caribbean islands. The cruise line slashed Crew Member Medical Treatmentthe daily amount it pays to its sick or injured crew members from $25 a day to only $12 a day.  Obviously, no one in the world can eat and pay rent and other living expenses - which is the cruise line's legal obligation - on a pittance of only $12 a day.  But this is what Royal Caribbean is doing, scrimping on every penny, to try and finance its new cruise ships. 

Another tactic Royal Caribbean used to save money was to adopt a strict policy of keeping its crew members out of the U.S. whenever they are injured or become sick.  Under the General Maritime Law, cruise lines like Royal Caribbean are obligated to provide prompt and adequate medical treatment to their ill crew members.  This is called the doctrine of "maintenance and cure," the oldest legal doctrine in the U.S. 

Royal Caribbean is based here in Miami, which is a good place to manage its crew members' medical needs.  But the cruise line adopted a policy of keeping the ship employees out of the U.S.  Royal Caribbean is the poster child of corporate malfeasance when it comes to abandoning its sick crew members in third world countries around the world.      

"Ms. Jones" - Royal Caribbean Sees What It Can Get Away With        

We have a crew member client, lets call her "Ms. Jones."  She is from Jamaica.  She is a twenty-five year old, hard working woman who, like many young people from Jamaica, sought a career and better life working on a cruise ship.  In April of this year she felt sick and went to the ship doctor on Royal Caribbean's Jewel of the Seas while the ship was in Europe.  The ship doctor did not take Ms. Jones seriously.  She continued to work.  April turned to May and May turned into June.  Finally she was referred from the cruise ships to a doctor ashore who eventually mis-diagnosed her condition as a neurological condition.    

Royal Caribbean - Crew Member Medical Care When medical conditions cannot be managed on the cruise ships, Royal Caribbean sends its ill crew members to, of all places, the Dominican Republic for treatment.  Why?  It's cheap.  No other reason.  To save money.  The Dominican Republic is an impoverished country, next to Haiti. It is certainly one of the last places you would think of for state-of-the-art medical treatment.  

Dumped in the Dominican Republic

The odds were stacked against Ms. Jones when she arrived in the capital, Santo Domingo. But the good news, initially, is that the doctors finally ordered blood tests and diagnosed that Ms. Smith did not have an orthopedic problem.

She had leukemia. 

This is not a good diagnosis and the diagnosis had been unreasonably delayed.  But the doctors at least had finally figured out what was ailing Ms. Jones.  They had a plan as of early July.  The doctors notified Royal Caribbean and requested permission to start Ms. Jones on the preferred drug for this type of leukemia, "Gleevac," and to consider her for bone marrow transplantation.

Neglected In Jamaica

So what did Royal Caribbean do?  Did they fly her quickly to Miami which has excellent board certified oncologists?  No. They sent Ms. Jones back to her village in Jamaica, a location which makes Santo Domingo look like a thriving metropolis. Royal Caribbean provided no medicine to treat her leukemia and no plans for bone marrow transplantation.  They did this to save money.  Ms. Jones found herself in Jamaica in a weakened and immunosuppressed condition with a malignancy.  Yet no "Gleevac."  No money.  No "sick" wages.    

Ms. Jones languished in Jamaica.  July turned into August.  And then August turned into Leukemia - Crew Member Medical TreatmentSeptember. No Gleevac.  No bone marrow transplantation.  No living expenses.  Her calls and emails to Royal Caribbean begging for assistance were ignored.    

Ms. Jones contacted us.  We immediately notified Royal Caribbean and demanded that Ms. Jones receive her Gleevac, her living expenses, and wages.  We insisted that she sent to Miami for evaluation.  In response, Royal Caribbean called our client directly, behind our back. We have seen Royal Caribbean do this before. They were caught, and they began scrambling. 

Royal Caribbean then wrote to us, claiming that Ms. Jones had received her medicine.  This was a big lie.  We pressed the issue and Royal Caribbean instructed us not to contact its "medical department."  We were left to deal with a low level "claims adjuster" whose only job is to deny claims -  like the insolent claims representative for the "Great Benefit" insurance company in John Grisham's Rainmaker who writes denial letter after denial letter to the mother of a child dying of leukemia. 

Crew Member Medical Treatment - Cancer We quickly by-passed the claims handler and wrote to and called the lawyers at the cruise line.  They informed us that because a lawsuit had not been filed, they would not talk with us.  So within one hour, I prepared a lawsuit and had a process server run over to the port to serve their General Counsel.  Still, they refused to discuss the situation. They continued to stall, lie and obfuscate.

Not a Single Gleevac Pill in the Entire Country

Finally, the truth became evident - not only had they failed to provide Ms. Jones with the life saving "Gleevac" but there was no such medicine in the entire country of Jamaica.  Finally, Royal Caribbean arranged for the medicine to be flown to Jamaica - over 5 months after Ms. Jones first went to the Royal Caribbean ship doctor.

Like most cancers, leukemia left untreated can advance to the "blast" stage, where the prognosis is not good.  And the chances of death increase exponentially. 

As of this late date, Ms. Jones remains in Jamaica.  She is still taking her Gleevac, as long as it Royal Caribbean Cruises - Worst Cruise lIne in the World lasts.  She is receiving only $12 a day to live on, always paid late. On Friday evening, Royal Caribbean finally agreed to permit Ms. Jones to come to the U.S. but it took her hiring a lawyer and filing a lawsuit first.  We are trying to obtain a visa for her from the U.S. Embassy so she can come to Miami to be properly evaluated and treated by board certified U.S. oncologists. 

Her life depends on it.

For anyone reading this article who like me has lost a loved one to cancer, you know that life is too precious to play games like this. Particularly by a $15 billion dollar corporation.  Life is far too precious for such arrogance. 

Royal Caribbean's Priorities - Profits Not People

Meanwhile the hype and fanfare surrounding the arrival of Royal Caribbean's billion dollar cruise ship Oasis of the Seas continue.  You can read what I think of this boondoggle and environmental disaster in "Royal Caribbean's "Monster of the Seas" - a Cruise Ship Only Gordon Gekko Could Love.  There are lots of empty cabins which Royal Caribbean needs to fill for the Oasis of the Seas to make money. 

Titanic dreams occupy the minds of Royal Caribbean executives, CEO Richard Fain and President Adam Goldstein.  Their egos and the fate of Royal Caribbean are hopelessly intertwined with these floating monstrosities.  

They have never heard of Ms. Jones or other crew members like her, living on $12 a day, fighting to stay alive.

 

Photo Credits

Oasis of the Seas      DailyMail.co.uk  "Inside the world's biggest and most expensive ever cruise ship, the £810million Oasis of the Seas"

Photo of Royal Caribbean crew member, Mr. Doran McDonald    Jonathon Postal, Miami New Times 

Leukemia blood film    Euthman's Flickr Photostream

Royal Caribbean's "Monster of the Seas" - a Cruise Ship Only Gordon Gekko Could Love

Cruise fans, travel agents and cruise communities have been abuzz in anticipation of Royal Caribbean's new cruise ship - the "Oasis of the Seas."   "Amazing! . . Wow! . . Look at that!" . . . have been the extent of the popular media's insight into this new super mega ship.    

But a few journalists have questioned the environmental appropriateness of this monster of a cruise ship. In an article entitled "A Titanic for These Times," San Francisco writer Mark Follman concludes that only someone interested in a "decadent vacation cruise" could rationalize boarding what will be the biggest, longest, tallest, widest, heaviest, and most expensive passenger ship ever built.

"Floating Emblem of a Bankrupt Era?"

Follman's intuition is that the experience would be akin to "feasting on a nine-course meal in the middle of an Ethiopian refugee camp."  He cites an article by Rory Nugent in the Atlantic magazine which questions the rationale of building such a monstrosity.  According to the article "Hope Floats," the passengers will consume 560,000 gallons of water a day,  and the ship will burn 12 tons of diesel an hour.  Although Royal Caribbean and the cruise industry's 16,000 travel agents may hope that the Oasis of the Seas will be a success, Mr. Nugent raises the question that the ship "may leave the dock already a dinosaur - a floating emblem of a bankrupt era."

A Corporate Felon That Can't Get It Right 

At a time when only fools question the effect of greenhouse gases, the melting of the Arctic cap, and the need to develop sustainable businesses, Royal Caribbean has spent and mostly borrowed over a billion dollars to create a ship so at odds with the environment that it resembles the monster in the movie Cloverfield.  In 2004, Royal Caribbean came off of a 5 year probation after pleading guilty to felonies for widespread pollution and repeated lying to the U.S. Coast Guard.  Just two days ago, the environmental group 'Friends of the Earth" awarded Royal Caribbean a "F" for the disastrous impact on air and water caused by its cruise ships. 

Three 250 HP Engines on a 37 Foot Boat?

Many corporations take on the personality and values of their leaders. During the publicity build up for the Oasis of the Seas' debut, Royal Caribbean's CEO Richard Fain was interviewed by David Andrews of the U. K.'s "Times Online."  In an article aptly entitled "Biggest is the Best for Cruise Chief,"  Mr. Fain reveals his rivalry with Carnival and the need to "give his business the ascendancy again . . . the Royal Caribbean International brand . . . will be bigger than anything Carnival can compete with."

After finishing the article, I felt that I had just read the lines for Gordon Gekko ("greed is good") in the 1987 movie Wall Street

 

The article ends with Mr. Fain mentioning his 37 foot powerboat - “it’s got three 250hp Yamaha engines, goes 52mph  . . . "

750 hp on a 37 foot boat?  I suppose that's more economical than the 100-megawatt power grid and 3,300 miles of electrical cables on his new monster of a cruise ship.

 

 

Photo credit - Oasis of the Seas - Royal Caribbean Cruises Ltd, via San Francisco Chronicle ("Oasis of the Seas is a real ocean monster")