P&O Cancels Oriana Cruise in January 2018

Oriana P&O Cruises Senior Vice President Paul Ludlowon posted a comment on the P&O Facebook page announcing the cancellation of a cruise aboard the Oriana (voyage X801). P&O says that the Oriana will "undergo three week technical maintenance from January 6 2018."

Mr. Ludlowon writes that "as a result we will be canceling this cruise . . .  and we are extremely sorry for the late notice and disruption."

215 comments about the cancellation of the 50-night itinerary were posted on the P&O website as of this morning. P&O intended to visit 13 different countries during the "Caribbean & Amazon Adventure" cruise.

P&O offered just a 5% future cruise credit. Many disappointed customers complained about P&O's meager compensation offer. One person wrote that the offer "is hardly generous given the inconvenience this is causing passengers like us." P&O response to this comment was typical to P&O's non-negotiable response to the problem - "We are sorry you are disappointed by this however this will be our only offer in terms of compensation."

P&O did not offer any explanation of the details of the so-called "technical maintenance." Many cruise lines use this euphemism to refer to engine, propeller or other propulsion-related problems. P&O referred to a "technical issue" in a statement when the Oriana's arrival in Southampton was delayed seven weeks ago due to a boiler problem. 

The Oriana underwent a cosmetic refit one year ago. 

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Photo credit: Antonio from Trieste, Italy, CC BY 2.0, commons / wikimedia.

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Comments (7) Read through and enter the discussion with the form at the end
Dennis Parkinson - December 15, 2017 3:38 PM

My wife and I were on the 20 day Eastern Mediterranean cruise which departed Southampton on 11th. October. We were allocated dining in the Oriental restaurant. It was obvious then there was a problem as the noise and vibration in the restaurant was unbearable, the room was not fit for purpose and on several occasions my wife suffered migraines and had to leave before the end of the meal. When we complained and asked if it would be possible to move to the other restaurant we were told there was such a long waiting list of other passengers who also wanted to move it would be pointless adding our name to it!.

Rod Greenaway - January 5, 2018 2:18 AM

Dear Jim...do you have any advice for us please?
We were booked on the cancelled X801 Oriana cruise also. We have been waiting 6 weeks for our refund and cannot get P&o to answer our emails to clarify where the refund will come from and when. We booked directly with P&O, paying into their bank account. Initially P&O told us they cannot pay back to our bank account and would send a cheque. After that there has been silence. Being in Australia and with no international phone line we cannot ring and relying on emails for information which has stopped
Thanks Rod Greenaway

Michael A Edwaerds - January 8, 2018 10:32 AM

Hi. Just returned from a fantastic Christmas/ new year cruise on Oriana. We were told it was going to Hamburg for a 3 week referb is this still the case.?

O'Flynn Helen - January 11, 2018 4:23 AM

We live overseas and booked on the cancelled X801 cruise due to leave Jan 6
It is now Jan and so far we have not received the official letter from P&O supposedly posted to all passengers cancelling the cruise. Only by sheer chance on Nov 26 we heard the cruise had been cancelled and followed up on this.
Surely in this day and age a properly run company would have immediately communicated this cancellation by EMAIL and follow up with a letter.
The same happened on another P&O cruise we were on when passengers were told by LETTER ONLY that an overnight stopover in B Aires had been cancelled. Many passengers learned of this after boarding in Southampton,especially Australians who had already left home weeks earlier.
How come P&O seem to communicate really important but negative news by LETTER ONLY and everything else by email.
.......strange policy to say the least.
Cruisers beware!


Mark Humfrey - February 7, 2018 2:36 PM

Just back from the Caribbean aboard Oceana but having been originally booked on Oriana. Those we met on board in a similar position were not happy! The sales staff confirmed that they knew it would not sail as early as October and Senior crew also confirmed that this was common knowledge. it would be nice to be able to prove that P&O mislead customers.

hanprop - March 13, 2018 6:35 AM

Just returned from Northern Lights trip on Oriana.
They have not fixed the engine noise and the banging you hear in the restaurant. The heating system is woefully inadequate. There are too many passengers for the buffet.

Allen Rix - June 13, 2018 12:54 PM

I think that what many people do not take into account with todays P&O cruises is that the cruise line is no longer owned and operated by P&O but by Carnival Cruises.
The original P&O was a completely different operation and a good company to work for - I worked for them for ten years and sailed on three cruises, all of them wonderful.

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