P&O Cancels Oriana Cruise in January 2018

Oriana P&O Cruises Senior Vice President Paul Ludlowon posted a comment on the P&O Facebook page announcing the cancellation of a cruise aboard the Oriana (voyage X801). P&O says that the Oriana will "undergo three week technical maintenance from January 6 2018."

Mr. Ludlowon writes that "as a result we will be canceling this cruise . . .  and we are extremely sorry for the late notice and disruption."

215 comments about the cancellation of the 50-night itinerary were posted on the P&O website as of this morning. P&O intended to visit 13 different countries during the "Caribbean & Amazon Adventure" cruise.

P&O offered just a 5% future cruise credit. Many disappointed customers complained about P&O's meager compensation offer. One person wrote that the offer "is hardly generous given the inconvenience this is causing passengers like us." P&O response to this comment was typical to P&O's non-negotiable response to the problem - "We are sorry you are disappointed by this however this will be our only offer in terms of compensation."

P&O did not offer any explanation of the details of the so-called "technical maintenance." Many cruise lines use this euphemism to refer to engine, propeller or other propulsion-related problems. P&O referred to a "technical issue" in a statement when the Oriana's arrival in Southampton was delayed seven weeks ago due to a boiler problem. 

The Oriana underwent a cosmetic refit one year ago. 

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Photo credit: Antonio from Trieste, Italy, CC BY 2.0, commons / wikimedia.

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Dennis Parkinson - December 15, 2017 3:38 PM

My wife and I were on the 20 day Eastern Mediterranean cruise which departed Southampton on 11th. October. We were allocated dining in the Oriental restaurant. It was obvious then there was a problem as the noise and vibration in the restaurant was unbearable, the room was not fit for purpose and on several occasions my wife suffered migraines and had to leave before the end of the meal. When we complained and asked if it would be possible to move to the other restaurant we were told there was such a long waiting list of other passengers who also wanted to move it would be pointless adding our name to it!.

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