Last night / early this morning around 4:A.M – 4:30 A.M., a wave struck the Rhapsody of the Seas, breaking the windows of five passenger cabins on deck three, injuring cruise passengers and partially flooding the cabins on deck three and also on deck two.
One passenger, Kerry Boyd, tweeted; "Woke up at 4:30 am on our cruise first night when 5 windows on our floor burst open flooding the floor with sea water. All well, but tired" She tweeted that 60 cabins were flooded.
Another passenger, Todd Scuderi, tweeted a series of three tweets publicly about the incident.
The Rhapsody will have its broken cabin windows replaced in Corsica.
Please contact us if you are a crew member or other passengers with additional information.
Photo Credit: Benyoch CC BY-SA 3.0 commons / wikimedia
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April 26 2016 Update: a comment left on our Facebook page:
"Freak wave hitting Rhapsody o.t.Seas… Ron & my Cabin Windows scattered, hughe wave crushing in at 4am/25th April, while we were asleep. Cabin totally flooded, we were covered in Blood, Seawater, scattered glass, ceiling panels, insulation, metall racks and debris, which used to be cabin interior. Partition Walls caved in, Doors crushed and bent, stuck in the frame with passengers trapped inside.
So far we are ok, bruises and cuts taken care off, most luggage, clothes rescued, but missing Glasses, Medication, Mobile Phone…probably at the bottom of the ocean.
Our "well being" mentally wise is not really ‘back to normal"…. we are very much shaken up.
Very, very poor Handling of us Survivors by Company…. took 7 hours to get one person saying "i will take care of you"….and 15hours for the Captain to talk to us…!!!!"
From another passenger on our Facebook page:
"We were disembarked from this ship yesterday along with 50 other passengers. Some are lucky to be alive after their windows cracked, sea water poured in & they were trapped in their cabins.
The Captain made an announcement & said that the ship had been caught between 2 large swells which caused the ship to flex & popped the Windows. We have just landed at Heathrow. Came via Orly & now have to get to Gatwick to collect our car. R Carribbean v unsympathetic & some passengers were injured & very shaken."
Statement by Royal Caribbean:
The cruise line issued the following statement, which is posted on the Cruise Hive site.
"On Monday, April 25, while sailing to Ajaccio, Corsica, Rhapsody of the Seas encountered inclement weather. Five stateroom windows on the third deck were broken, resulting in water incursion. Six rooms were damaged, and carpeting in some nearby hallways and staterooms on deck three was soaked by water. No serious injuries were reported. The windows were replaced and the ship resumed her itinerary.
Because of the soaked flooring, which could not be immediately replaced without causing great inconvenience, 45 guests were relocated to other staterooms, and 44 departed the ship in Corsica. We have compensated all the affected guests with a full refund and future cruise certificate in the total amount of the cruise fare they paid for their sailing, as well as handling accommodations and travel costs for those who left the ship."
A newspaper in New Zealand is the latest to report on the fiasco.