Yesterday I spent the afternoon in Washington DC. attending the hearing before the Senate Committee on Commerce, Science, and Transportation titled “Recent Incidents Show Need for Stronger Focus on Consumer Protection.”
I have attended seven Congressional hearings on cruise ship safety issues from December 2005 through March 2012. This is my eight hearing. For the past eight and one-half years, the cruise lines which attended these hearings have vigorously fought to keep the full extent of crimes which occur on cruise ships secret.
Senator Rockefeller has now introduced legislation which will require the cruise lines to disclose all crimes on a on line database which will be available to the public. The previous database was grossly incomplete after the cruise industry and the FBI watered the last cruise crime disclose down such that only closed files were disclosed (it seems like the FBI always says that most files are “open” even if it is not conducting an investigation). This incomplete and misleading database was a great disservice to the American public.
Senator Rockefeller released a comprehensive report which reveals that 959 crimes were alleged to have occurred on cruise ships and reported to the FBI since 2011, yet the U.S. public was informed of only 31 such crimes. That’s less than 3% of the total number of actual crimes.
You can read the report here.
The proposed legislation is called the “Cruise Passenger Protection Act of 2013.” It would:
Give consumers a clear upfront summary of the restrictive terms and conditions in cruise contracts. The Secretary of Transportation would develop standards for the cruise lines to provide prospective passengers with a short summary of the key terms in the contract. Consumers would be able to read a plain language summary of the key rights and limitations that passengers have during their cruise so they are fully aware of what rights they have, and don’t have, before they book their tickets.
Give the federal government more authority to protect cruise ship passengers. The Department of Transportation would be the lead federal agency for cruise ship consumer protection, similar to the role it has in aviation consumer protection. Passengers would also have additional protections in the event of a problem by giving the Department the authority to investigate consumer complaints.
Help passengers who encounter problems on cruise ships. Create a toll-free hot line for consumer complaints. An Advisory Committee for Passenger Vessel Consumer Protection would be created to make recommendations to improve existing consumer protection programs and services.
Make all crimes alleged on cruise ships publicly available information. The FBI currently only reports crimes that are no longer under investigation. This causes the number of alleged crimes to be severely under reported and does not give potential passengers accurate information about the safety of cruises. Cruise lines would also be required to place video cameras in public areas and would set requirements for cruise lines to keep the video footage.
Help passengers who have been a victim of a crime on the cruise ship, since they have limited access to law enforcement. The Department of Transportation would establish a victim advocate who can provide assistance to victims on board a cruise ship, make sure the victim is aware of his or her rights in international waters, and get access to appropriate law enforcement officers.
Senator Rockefeller released crime data on line under a series of reports and appendices entitled Cruise Ship Crime: Consumers Have Incomplete Access to Cruise Crime Data
Adam Goldstein, President and CEO of Royal Caribbean International, attended the hearing and promised that his cruise line would begin to voluntarily post crime data on the Royal Caribbean website. He announced that Carnival and Norwegian Cruise Line would do the same.
This decision by the top three cruise lines comes only after an eighth Congressional hearing. Let’s see if these three cruise lines will live up to their promises for a change. So far there is no word that any of the other 25 or so CLIA cruise line members will voluntarily release crime data.
Its too bad that Royal Caribbean and the others did not agree to voluntarily release crime data eight Congressional hearings ago.
Photo of Senate Hearing – Photo Credit: Jim Walker – I attended the hearing with my youngest son, John, who got to sit in the first row. That’s him standing in the photo.