In a prior article, I discussed how cruise lines can report on breaking news by using social media applications like Twitter and Twitpic and manage their reputations in the process.
Twitter was the first to report the collision between Carnival and Royal Caribbean’s cruise ships at port in Cozumel. Neither Carnival nor Royal Caribbean used their Twitter pages.
Instead, Carnival employee @Dan85Poindexter was the first person to tweet that Carnival’s Legend collided with Royal Caribbean’s Enchantment of the Seas in Cozumel after the Legend’s mooring lines were released.
Apparently, strong winds pushed Carnival’s Legend into the Enchantment, causing relatively minor damage. Some have characterized the incident as the two cruise ships "trading paint."
Another person on Twitter @enchantedtravel reported on Twitter: "RCCL damage not severe, no tears in hull, and have left for Belize City. Unsure re Legend." She then posted three photos of the collision: http://twitpic.com/jsnyw http://twitpic.com/jso07 http://twitpic.com/jso18
In addition to the tweeting passengers, a resourceful passenger uploaded his video of the Carnival – Royal Caribbean collision to YouTube. One of the passengers on the video is heard criticizing the Captain of the Carnival cruise ship: "you have the whole f – – – ing ocean to park on!"
It should be obvious to anyone with a computer that breaking news will no longer be covered first by newspapers or the conventional media, but by citizen journalists, iPhone photographers and YouTube videographers.
Its nice to see the Twitpics and YouTube videos for yourself rather than having to rely on cruise line press statements and the usual spin.
Photo credit: @enchantedtravel
Video credit: hedojake (via YouTube)