Cruise Line Fat Cat Billionaires

Royal Caribbean - Crew Member - $545 a Month A fascinating article appeared in USA Today's Cruise Blog by Gene Sloan - "Titans of the Cruise Industry See Their Net Worth Soar."

This is an amazing article reporting on the Forbes 400 richest people in the U.S., which includes Carnival fat cat billionaires Mickey Arison, Royal Caribbean's Pritzker family, and entrepreneur Leon Black whose private equity firm controls Norwegian Cruise Lines, Oceania Cruises and Regent Seven Seas Cruises. 

The article which is re-printed in it entirely below is an insight into how to create a fortune by convincing tax paying Americans to turn over their hard earned money to foreign incorporated, non-tax paying companies operating foreign flagged cruise ships. 

The phenomenon is of particular interest to me because I represent the backbone of the cruise industry - crewmembers like Ismael Richards (photograph above) who worked for 14 years - over 350 hours a month never making more than $545 a month until his back failed and he was abandoned by the cruise line.

Mr. Richards found himself with an one-way ticket back to St. Vincent, disabled, with no 401(k) plan, no pension, no job prospects, no social security and no social safety network.

So here is the article about cruise line billionaires, for your prurient interests:  

"The past year has been a good one to be a titan of the cruise industry. Just ask Micky Arison Mickey Arison - Carnival Cruise Line - Billionaire (photograph right).

A year ago, as cruise stocks were plunging along with the economy, wealth watcher Forbes was pegging the Carnival mogul's net worth at just $2.9 billion -- a multi-year low. But with the industry on the rebound, Arison's fortunes once again are on the rise.

Forbes' annual ranking of the world's billionaires for 2010, out late Wednesday, puts Arison's net worth at $4.4 billion, placing him at No. 189 on the magazine's closely-watched list. A year ago he ranked at No. 221.

Arison still has a long way to go to reach his former glory. As recently as four years ago, when the cruise business was riding high, Arison's hefty stake in Carnival had landed him among the 100 richest people in the world. In 2006, Forbes estimated Arison's net worth at more than $6 billion, putting him at No. 94 on the list. He ranked at No. 129 in 2007 and No. 189 in 2008.

Micky Arison isn't the only Arison whose fortunes are rebounding. Another Carnival heir, Shari Arison, is now worth $3.4 billion, up from $2.7 billion a year ago, according to Forbes. Alas, Shari Arison's rising wealth isn't enough to keep her in place in the rankings, where she has dropped to No. 277 from No. 234 in 2009. Four years ago she was within striking distance of the Top 100 at 109.

Another would-be cruise mogul, Leon Black (photograph below, left), also is doing better. The self-made financier who controls Apollo Management -- the private equity firm that in turn controls Oceania Cruises, Regent Seven seas Cruises and Norwegian Cruise Line  -- almost didn't make Leon Black - Norwegian Cruise Line - billionairethe Forbes list last year as his net worth plunged to just $1.1 billion. But this year he's on the rebound with a net worth that Forbes pegs at $2.5 billion. He now ranks No. 277 on the list, up from No. 647 a year ago.

Also faring better are the many members of the Pritzker family of Chicago who collectively own a sizable chunk of Royal Caribbean.  Forbes says Thomas Pritzker is now worth $1.6 billion, up from $1.3 billion a year ago (though his ranking on the list has fallen to No. 616 from No. 559 in 2009). Jay Robert Pritzker, Anthony Pritzker and Penny Pritzker, with $1.4 billion a piece, are next at No. 721, followed by a half dozen more Pritzkers who tie at No. 773."

 

 

Credits:

Ishmael Richards                 Jim Walker's Flickr photostream

Mickey Arison                         Business Week

Leon Black                             Adam Berry / Bloomberg / Lardov

Cruise Ship Accident and Injury Lawyer

When cruise passengers are injured during cruises and require legal representation, the chances are that they will require a lawyer in South Florida.  Most cruise lines are based in either Miami or Fort Lauderdale.  These cruise lines include "forum selection" clauses in the passenger tickets which require that the passenger's lawsuit must be filed in Florida.  

So if the accident occurs on a cruise ship operated by Carnival, Celebrity, Norwegian, Oceania, Regent Seven Seas, Royal Caribbean, or Silversea cruise line, the passenger will have to find a lawyer here in Miami or Fort Lauderdale.  This is true regardless of where the passengers live,  Cruise Ship Accident and Injury Lawyer - Miami Florida where they boarded the cruise ship, where the cruise ship is going, or where the accident occurs.  

Many passengers searching for a lawyer on Google or Yahoo run across listings for a "cruise ship accident lawyer" or "cruise ship injury attorney."  There are many lawyers who list themselves as "cruise ship lawyers" but they actually have no education, training, or experience handling maritime cases in general or cruise line cases in particular.

Our firm handles cases only against cruise lines.  We know how the cruise lines defend cases involving injured passengers and crewmembers.  When considering hiring a lawyer to represent you or your family, ask the lawyer some basic questions (our answers follow):

Did you obtain an education in maritime law?  Yes.  I studied maritime law courses starting in 1980 from the best law school in the U.S. with a maritime law curriculum.  Tulane Law School - Admiralty and Maritime Law

Are you a member of any maritime law societies?  Yes.  I am a member of the Maritime Law Association of the United States (since 1984), the Admiralty Law Section of the American Association for Justice, Florida Admiralty Trial Lawyers Association, and Southeast Admiralty Law Institute.

Have you lectured maritime law students?  Yes.  Last week I was invited to speak before the Maritime Law Society of Stetson Law School, the oldest law school in Florida.  Cruise Law Visits Stetson College of Law to Discuss Crime on Cruise Ships

Have you handled cases against cruise lines before, and how many?  Yes.  Over 500, in the last 10 years alone.  We routinely handle cases against Carnival, Celebrity, Costa, Disney (Magical Cruise Company), Holland American Line, Norwegian, Princess, Royal Caribbean, Regent Seven Seas, and Silversea.

Have you or your clients appeared before U.S. Congress regarding issues of cruise ship safety?  Yes.  We have attended five Congressional hearings in Washington D.C. with six clients regarding issues of cruise line safety issues.   

Jim Walker - James Walker - Cruise Lawyer - Cruise Accident LawDo you handle only maritime cases?  Yes.  We handle only maritime cases involving accidents and injuries on cruise ships.  We have handled high profile cases involving cruise ship fires, collisions, and sinkings.  

The cases typically involve a cruise passenger slipping and breaking an ankle, knee, or hip on the cruise ship, an injury during a shore excursion, a passenger who is sexually assaulted during the cruise, or a crewmember who is injured during work.  Most cases where passengers and crewmembers are injured also involve issues of delayed or inappropriate medical treatment.  

Have you or your clients been featured in newspapers, documentaries, or on television news programs?  Yes.  Over 100 newspaper articles, law journals, and television programs have featured our firm and/or our cruise passenger clients.  

ABC, CBS, MSNBC, CNN, FOXNews, DATELINE, 48 HOURS, Larry King Live, A & E Investigative Reports, Hannity & Colmes, Greta Van Sustern, Nancy Grace, Inside Edition, Julie Banderas, Big Story Weekend, CourtTV, Catherine Crier, Montel Williams, Joe Scarborough, Rita Cosby, Mike & Juliet, Geraldo Rivera, Nancy Bloom, Dan Abrams, UK’s BBC-Radio 4, Heartland w/John Kasich, E!  Entertainment, TruTV, Canada’s CATV-5, Good Morning America, TIME Magazine, National Law Journal, RADAR Magazine, Lawyer’s Weekly USA, Miami Herald, American Law Media, Tradewinds, Fort Lauderdale’s Sun-Sentinel, Miami Business Review, LA Times, NY Times, Salt Lake Tribune, Florida Today, Daytona Beach Journal, Sacramento Bee, Washington Post, Greenwich Times, Greenwich Citizen, Greenwich Post, San Francisco Chronicle, St. Petersburg Times, Miami’s New Times, London’s Guardian, Edmonton Post, Chicago Sun-Times, Bahamas Journal, CruiseCritic, and the Associated Press have all covered our cruise line cases and our client's causes. 

Who are your clients?  Cruise passengers and crewmembers.  Most of our passenger clients are former cruise fanatics.  After being involved in an accident, they feel mistreated or neglected by the cruise staff and are often ignored once they return home from the cruise.  Most cases are not high profile cases, but simply involve an accident and questionable medical treatment on the cruise ship or in the port of call.  

Our cruise passenger clients come literally from all fifty states in the U.S.  Our crew clients contact us from around the world. 

Additional Passengers Sickened on Mercury Cruise Ship

Celebrity Cruises is again reporting that at least 55 passengers have fallen ill on its Mercury cruise ship with norovirus-like symptoms. 

In a prior article we questioned: Will the Celebrity Mercury Infect Another Round of Passengers?

Here We Go Again

A local news source in South Carolina, the Palmetto Scoop, reports on the latest cruise Cruise Ship Norovirus - Sick Passengersship sickness in an article entitled "Sickness Again Plagues Charleston Cruise Ship:" 

The crew of the Celebrity Cruises “Mercury” ship, which docks in Charleston, thought they had thoroughly sanitized the vessel after nearly one-quarter of the 1,800 travelers came down with a norovirus-like illness on their last voyage. 

Turns out they didn’t do a very good job.

The Mercury ship set sail from Charleston on Saturday and within days, dozens of passengers became sick.  As of Friday, 55 of the 1,880 travelers had fallen ill with the norovirus stomach bug.

Norovirus is a disease common to cruise ships because it is highly contagious and affects confined communities. The unpleasant disease usually runs its course after a day or two and spreads through food, water, or person-to-person contact.

Celebrity Cruises has based the Mercury in Charleston, South Carolina where officials have reported twice as many cases of norovirus as normal this winter. The Associated Press reports that the virus may have come aboard the cruise ship by passengers, crewmembers or infected supplies.

 

 

 

 

 

Celebrity Cruises is owned by Royal Caribbean Cruises whose cruise ships have experienced a large number of norovirus cases this season. 

Other Royal Caribbean Cruise Ships Experiencing Widespread Illness

The Huffington Post reports that at least 310 passengers were sickened aboard Royal Caribbean's Vision of the Seas. A spokeswoman for the Brazil's National Agency for Sanitary Vigilance stated that the sickness was caused by "some kind of food poisoning aboard"  the cruise ship.  Earlier this week, Brazil ordered all 1,987 passengers and 765 crew members to remain on the ship anchored near Rio de Janeiro.  The passengers were just recently permitted to leave the ship. 

Royal Caribbean's Jewel of the Seas and Celebrity Cruises' Millennium cruise ships have also reported of a large number of ill cruise passengers. According to the Centers for Disease Control (CDC) 102 passengers and 14 crewmembers suffered gastrointestinal illness on the Jewel of the Seas, and 157 passengers and 23 crewmembers became ill on the Millennium

You can track cruise norovirus cases via the CDC has a web page which tracks "Outbreak Updates for International Cruise Ships," although not all cruise illnesses are required to be reported to the CDC.  For example, the recent outbreak of illness on the Vision of the Seas was not reported to the CDC. 

For other information about norovirus on cruise ships, consider reading Cruise Ship Norovirus - Clean the Damn Toilets!

 

Video:          WCSC (AP)

Royal Caribbean Continues Shipping Relief Items to Labadee, Haiti - Is It Enough?

Syracuse New York local news station Channel 10's "Travel with Val" takes a look at Royal Caribbean's controversial decision to continue sailing to its "private resort" of Labadee, Haiti. 

While the cruise line is shipping pallets of food and supplies to Labadee and committed $1 million from its net proceeds, is this enough from a corporation which grosses over $6 billion and pays no taxes? 

 

 

We have written many articles on the relationship between Labadee and Royal Caribbean.

 

Credits:   

Video               Syracuse New York local news station Channel 10's "Travel with Val"

Labadee - Royal Caribbean's Deal with the Devil

In 1986, Royal Caribbean shook hands with the tyrant Baby Doc Duvalier (middle photo) to seal a deal where it obtained exclusive control of 260 acres of sovereign waterfront land from Haiti.  Dead Albatross - Curse- Voodoo - Labadee - Royal CaribbeanRoyal Caribbean trademarked it's new "private island" - "Labadee®" - derived from the name of the 1600's French plantation baron and slave owner Marquis de La'Badie. It then erected a 12 foot high security fence around its "island" and hired armed security guards to keep the impoverished Haitians out.  

For the past twenty years Royal Caribbean exploited Haiti. Labadee became a private resort where its mostly U.S. cruise passengers pay hundreds of dollars each to buy alcohol, pay for a private cabana, rent jet skis, para-sail or, more recently, zip line.  All of this money leaves Haiti and goes straight to the cruise line's coffers in Miami. 

Royal Caribbean does not pay Haiti anything.  Instead, the deal it struck with the despot Baby Doc requires only that the U.S. tax-paying passengers pay $6 each to have the privilege to lounge around Royal Caribbean's "private destination."  Royal Caribbean has perfected its business of avoiding paying its fair share. The cruise line incorporated itself in Africa and registered its cruise ships in Africa and the Bahamas in order to avoid U.S. taxes, safety regulations, labor and wage laws.   

Royal Caribbean claims that Haiti benefits from this arrangement. Yes, there are minimally paid Haitians working as cocktail waiters and cooks who are appreciative of having a job.  But many critics point out that most of the Royal Caribbean employees in Labadee come from countries other than Haiti.  In an article entitled "Haiti, Cruise Ships, and Colonialism in the 21st Century," the popular blog Feministing reveals that the Royal Caribbean employees in Labadee are not Haitians but come from: 

". . .  Indonesia, the Philippines, Romania, Turkey, etc. There was one, maybe two RC employees on Labadee from Haiti."

This criticism is not new.

On "Fantasy Island:  Royal Carribean Parcels Off a Piece of Haiti, Catherine Orenstein described Royal Caribbean temporarily suspending its cruises to Labadee when Haitians protested the few number of Haitians employed there. Cruises resumed only when Royal Caribbean agreed to increase the number of Haitian employees and to let a local band perform at their site.

Criticism of Royal Caribbean continues. Yesterday was a particularly brutal day for the cruise line Baby Doc Dulavier - Dictator - Haiti PR people.  Newsweek magazine joined the ranks of those questioning Royal Caribbean's corporate morality in an article "Setting Sail on a Haitian Pleasure Cruise - the Moral and Economic Dilemmas of Royal Caribbean's Labadee Port."

On the same day, the widely respected non-profit organization, Center for Responsible Travel, issued a press release chastising Royal Caribbean for not doing enough. The non-profit group characterized the cruise line's move as "unsound" and a "colossal public relations faux pas."

This sentiment echoes the criticism by PR experts in Advertising Age's "Royal Caribbean Blasted for Continuing Stops in Haiti" where the consensus is that this was a "massive debacle" which may have long term damage to the Royal Caribbean "brand." 

The Feministing blog admonished Royal Caribbean for taking advantage of the incredibly poor country of Haiti and urged its readers to consider going on a cruise line other than Royal Caribbean "or tell them that these practices are unacceptable."

And hip Daily Kos bloggers pointed out the dis-connect between Royal Caribbean supplying extra lounge chairs to a hospital when surgeons desperately needed hack saws and medicine.  Meanwhile cruise tourists continue to enjoy Royal Caribbean's zip line, (YouTube video below), one of the cruise line's much touted "investments" in Haiti.

Deal with the Devil - Royal Caribbean -Baby Doc Dulavalier - Labadee - HaitiSeveral weeks ago, TV evangelist Pat Robertson claimed that the Haitians are cursed because they "made a deal with the devil" to free themselves from slavery 200 years ago. Although preacher Robertson was openly ridiculed for such a preposterous notion, I for one believe in curses. Not that Haiti is cursed at all, mind you, (and no doubt that Reverend Robertson is becoming increasingly delusional).  But, yes there are curses. Whether you call them bad karma, voodoo, superstition, what goes-around-come-around, don't tempt fate, don't tug on Superman's cape, an eye-for-an-eye, or there-goes-I-but-for-the-grace-of-God.

Twenty three years ago, Royal Caribbean shook the bloody hand of dictator Baby Doc Duvalier. A deal with the devil, no doubt.  Since then, Royal Caribbean sucked hundreds of millions of dollars out of Haiti while the destitute country languished. But what goes around comes around. Royal Caribbean released its 2009 fourth quarter results yesterday, earning only 3.4 million dollars on gross revenues of 1.4 billion dollars.  If it had to pay U.S. taxes, it would file for bankruptcy.

This cruise line's economic future is questionable. Many tourists will shy away from the zip lines in Labadee while Haitians languish on the other side of the security fence.  Royal Caribbean's plans to unload over 6,000 passengers from its ostentatious Oasis of the Seas and, later, the extravagant Allure of the Seas seem increasingly fanciful and frivolous at this time of death and destruction.  

Perhaps Pat Robertson was half-right.  It's Royal Caribbean - not Haiti - which is cursed for making a deal with the devil . . .  

 

 

 

 

Read our other articles on Ladabee:

Royal Caribbean "Returns" to its Trademarked, Private Fantasy Island of Labadee® - While Haiti Suffers

An Open Letter to Royal Caribbean Passengers Cruising to Labadee, Haiti

Royal Caribbean Tries to Muzzle Press as Controversy Over Labadee Continues.

 

 

Credits:

Rime of the Ancient Mariner Artwork      Iron Maiden Wallpaper

Baby Doc Duvalier photograph               Guardian U.K.

Deal with the Devil                                  Side Line Forum

YouTube zipline video                             FlaggerBoy

Royal Caribbean Tries to Muzzle Press as Controversy Over Labadee Continues

Royal Caribbean's crisis management team remains in over-drive as the international press continues to focus on the incongruity of tens of thousands of affluent U.S. citizens sailing to Royal Caribbean's "private destination" in Labadee, as Haiti remains in turmoil.

Labadee - Haiti - Royal Caribbean - Zip Line Over the weekend even the Arab news station Al Jazerra sent a film crew to Labadee to document the story (video below).  Al Jazerra reported that Royal Caribbean forbid the reporters from interviewing any passengers at what is often erroneously referred to as the cruise line's "private island."  The video shows a Royal Caribbean security boat trying to waive the reporters away from the resort.  

Other news sources report that the cruise line tried to restrict reporters from interviewing the passengers at the beach resort.  In an article entitled "People Still Vacationing in Haiti Despite Devastation Miles Away," Fox News indicates that "Royal Caribbean allowed a team of journalists from the Associated Press to visit Labadee on Friday, but the cruise company's spokeswoman . . . would not allow them to interview or photograph cruise passengers."

It looks like Royal Caribbean's attempt to control the media did not work.  There are hundreds of stories, photographs and videos popping up on the internet regarding Labadee. 

On one side of the debate are those outraged that vacationers are drinking beer and jet-skiing with over Haitians 100,000 dead and devastated survivors are desperate for food and medicine. An editorial in the U.K.'s Mirror characterized the spectacle of Royal Caribbean's Independence of the Labadee - Haiti - Royal CaribbeanSeas docking at the "heavily guarded Labadee resort to allow its residents to jet-ski, parasail or have rum punches brought to their hammocks," as "rampant self-interest and insensitivity."

The other side of the debate, most often voiced by travel agents and the cruise industry itself, is that the cruise ships are bringing some supplies as well much needed income to the Haitians who work at Labadee.  This sentiment is reflected in the ABC News article "Haiti Cruise Stops: Without This, We Don't Eat."  The article mentions that about 200 Haitians work at Ladabee and are wholly dependent on the cruise passengers. 

But even the ABC article states that Royal Caribbean would not allow reporters to interview or photograph cruise passengers.

Notwithstanding the cruise line's attempt at censorship, the images and video from Labadee continue to appear - showing what ABC News describes as the uneasy image of "vacationers stretched out on beach chairs in the sun, sipp[ing] cold beer and pina coladas with pineapple slices on the rim . . . "

 

 

 

 

Credits: 

Photographs   Lynne Sladky/AP (via Huffington Post  "Reading the Pictures: Haiti Cruises - The Fun is Just Beginning")

Video        Al Jazerra 

Another Death on a Royal Caribbean - Atlantis Cruise

A newspaper in the Cayman Islands is reporting that a 37 year old passenger aboard Royal Caribbean's Liberty of the Seas died during an Atlantis sponsored cruise.

Atlantis - Royal Caribbean - Cruise - DeathThe local newspaper carries the sensational headline: "Body Found On Gay Cruise Ship."  The cruise ship had been chartered by Atlantis Events, which organizes parties for the gay community.

The cruise was billed as the Liberty Gay Cruise - the World's Largest All-Gay Cruise

The local police in the Caymans apparently issued a statement to the effect that "there would appear to be no suspicious circumstances surrounding the death."  This is a ridiculous statement.  Perhaps there is no evidence of a murder, but clearly a death of a 37 year old man healthy enough to go on a vacation cruise is inherently suspicious. 

The Advocate also reports on this latest death.

Previously, we reported on the death of another passenger aboard a Royal Caribbean - Atlantis cruise in October 2009. Spencer Yu, an attorney for Warner Brothers and a board member of the Gay and Lesbian Alliance Against Defamation ("GLAAD"), died on the Mariner of the Seas. There is speculation that Mr. Yu, also a young man of  only 46 years, may have died of a drug overdose during the cruise.

Commenters on the gay community blogs Queerty and JoeMyGod bickered about the use of drugs during Atlantis sponsored events. Whether Mr. Yu's death is drug related is unknown to us.  

It has been our experience that cruise ships are not the place to have a medical emergency, whether you are gay, lesbian, transgendered, or straight.  Cruise ships are often characterized by the questionable experience and training of the shipboard doctors and staff and the limited nature Rich Campbell - Atlantis Events - Gay Cruise - Royal Caribbean - Deathof the ship's medical facilities. Are cruise ships equipped to handle medical emergencies which occur during Atlantis parties?  Does Atlantis discuss the use of drugs and the foreseeable risk of a drug overdose with the cruise line to make certain that there are properly trained medical personnel to respond to emergencies?

The Atlantis cruise parties are organized by Rich Campbell who is quoted in a recent article saying: "There’s no turning back. Once you sail, if you forget something, you’re screwed!" 

There doubtlessly will be speculation regarding the cause of this most recent cruise death and the connection to the Atlantis organization.  Is this recent death just a coincidence to the unfortunate death of Mr. Yu on another Royal Caribbean - Atlantis cruise? 

The skeptic in me says there are no such coincidences in life, or in death. 

 

 

 

Credits:

Newspaper            CompassCayman.com

Rich Campbell       Caribbean Net News "Rainbow Welcome for Gay Cruisers in the Cayman Islands"

Video                      Cayman Islands News 27

An Open Letter to Royal Caribbean Passengers Cruising to Labadee, Haiti

Haiti is in turmoil. Over one hundred thousand Haitians lay dead in the streets and rubble of Port au Prince alone.  The anguish and suffering of millions overwhelm our senses. 

There is a raging debate taking place in U.S. newspapers, television and the internet, as well as in the comments to this blog. Is it appropriate to sail into the idyllic port of Labadee, Haiti on a pleasure cruise when the dead remain unburied and the impoverished country writhes in chaos?

You must have conflicted feelings if you have a ticket on a Royal Caribbean cruise to the Caribbean this month.

But the fact of the matter is that the cruise line made a decision to sail to its “private destination” of Haiti irrespective of the public debate. In an interview yesterday, the President of Royal Caribbean, Richard Goldstein, explained to National Public Radio (“NPR”) that the decision to continue business as usual in Haiti was a “pretty easy decision . . . a no-brainer.”

A "no-brainer?"  Did he really say that?  Believe me, this is not a corporation racked with a social conscience.

But in the next ten days, almost 20,000 Americans - most of whom have a conscience as well as a brain - will sail to Haiti on Royal Caribbean cruise ships:

On January 22nd the Jewel of the Seas will sail to Labadee, Haiti with 2,501 passengers. On January 23rd the Independence of the Seas will sail to Labadee with 4,370 passengers. On January 24th the Freedom of the Seas will arrive with 5,400 passengers. On January 30th the Navigator of the Seas will arrive with 3,114 passengers. And on January 31st the Liberty of the Seas will end the month with 4,375 passengers.

So those of you who are cruising to Labadee in the next 10 days acutely realize that you have already paid for your cruise. Unless you cancel, and believe me you will lose your fare because in the eyes of the cruise industry there is no such thing as a conscientious objector, you will be in Haiti shortly. Whether you like it or not.

So what can you do? How can you make a difference?

Royal Caribbean issued high profile press releases about donating a million dollars over the next year or so based on the net proceeds of the money you spend in Labadee. So if you spend $170 on a zip line and a jet ski - and the cruise line figures that its costs are around $160 for these Labadee - Haiti - Royal Caribbean Private Destinationservices - it may donate $10 to Haiti. Coming from a foreign corporation which does not pay U.S. taxes and collects $6,000,000,000 (billion) from tax-paying U.S. citizens each year? 

Not too impressive.

Especially compared to Carnival, with no relationship whatsoever with Haiti, which pledged to donate $5,000,000 - $4,000,000 more than Royal Caribbean.  

Royal Caribbean also released photographs (in the Nation of Why Not?" blog) and video to the media showing a small number of pallets of water and meager food supplies. 

Not too impressive. 

So its up to you to make a difference. Try and think outside of the box.

Here are some suggestions:

1. Don’t pay for the zip line, or jet skis, or para-sailing when you arrive in Labadee. Royal Caribbean will take most of your money and eventually send a pittance to Haiti after deducting its “expenses.” Instead, put $100 in an envelope and take it to the 12 foot fence which keeps the Haitians away from you and their beach. Hand the envelope to the people who are gripping the fence and desperately staring into the beach at you. Tell them to use it for their families and friends down south. If all 20,000 of you do it - that’s $2,000,000 by the end of the month.

2. Bring a case of water with you. Jam it into your duffel bag. Bring it into Labadee. Throw it over the fence. If all 20,000 of you do it, that's 20,000 cases - or close to 500,000 bottles of water.

3. Pull out your cell phone now. Text HAITI. (It feels good). $10 will go to the Red Cross. If all of you do it, Haiti will receive another $200,000.

In the next ten days, you and your fellow 20,000 cruisers have the opportunity to provide the Haitians with almost $2,500,000, one-half million bottles of water, and a lot of hope. That’s a heck of a lot more than Royal Caribbean is even thinking about providing for the next year.

And in February, we can talk about tearing that damn security fence down which Royal Caribbean erected to keep its “private destination” isolated from the reality of Haiti and its suffering people.

Labadee Security Fence - Outside Looking In

 

Credits:

Haiti dead     taranakidailynews.com.nz

Labadee security fence            Rudbeckia Flickr Photostream  "A Haitian view of Labadee"

 

Marketing "Sex at Sea" on Cruise Ships

Marketing sex on cruise ships has been around ever since the Love Boat television program which I watched in the 1970's. OK I admit it.  I had a crush on Julie McCoy - "Your Cruise Director" - as she introduced herself.  Her line in every show "Hi!  I'm your cruise director" - was too much for most young boys to handle.   

Selling the Sea - Carnival - Sex on Cruise ShipsThe show revolved around Princess Cruises' Pacific Princess cruise ship, whose passengers and crew had romantic interludes every week.  The show starred the ship's captain (Captain Stubing) who encouraged his passengers and crew members to hook up and, well, it was the 1970's and people didn't talk in public about such things - do whatever people do behind closed doors. 

But somewhere over the course of the last 30 years, marketing sex on cruises changed from the innocence of the Love Boat  to something a little less conventional - swinger parties, cougar parties, and who knows what.  

Selling sex became a fundamental part of the business of selling cruise tickets.  Former Carnival President Bob Dickinson wrote a book called "Selling the Sea." I bought a hard back copy on eBay for $2.75. Consider his view of the role of the Captain of the cruise ship, always on the prowl:

" .  .  .  we have observed that some captains, because of their social and sexual prowess, have contributed meaningfully to the revenue occupancy of the vessel.  Clearly, there are passengers who are drawn to the Captain's insignia and crisp white uniform.  Imagine being entertained in the Captain's quarters (often a two or three room spacious suite with leather sofas, a library, and a  stereo) with a polite wait staff pouring Dom Perignon and serving Beluga caviar!"

Cosmopolitan magazine and Royal Caribbean conducted a survey which was published in an article entitled "Sex at Sea."   58% of passengers were unable to wait more than 10 hours after embarkation "before dropping anchor in the sea of love."  With their traveling companions?  Or crew members?   

P & O Cruises - Sex - Marketing - Dianne BrimbleSeveral years ago P & O Cruises ran a sexually charged campaign showing bikini clad women oiled up and lying oh-so-promiscuously on their backs with the caption "Seamen Wanted." 

Now, I work in an office with only women, who find this type of advertising totally offensive. 

The cruise line is advertising sex to sell tickets, pure and simple.  The P & O Cruises marketing was particularly offensive, considering that  just a year earlier P & O passenger Dianne Brimble died after being given Ecstasy by a pack of men.  After it was over, she ended up naked, and dead, on the floor of the cruise ship.  

This is the problem with the come-aboard-and-have-sex approach to marketing.  Date rape drugs have entered the equation (I don't remember GHB or roofies on the Love Boat).  Crew members try and get involved. They have key cards and can get into the cabins at will.  After all, the Captain is doing it.  And when a rape occurs, cruise lines are notorious for covering up the crimes and destroying evidence.

Just today the popular blog CruiseLog on USA TODAY blasted the headline: Royal Caribbean Says Yes to Sexually-Charged Cougar Cruise.  The article began with the question: Is Royal Caribbean the new bad boy of the cruise industry?

The article commented on Carnival having second thoughts about associating itself with hosting "cougar cruises."  So Royal Caribbean decided to fill the marketing void by announcing that it will happily host what is being called the "Second International Cougar Cruise" to take place in May on Royal Caribbean's Mariner of the Seas.  Royal Caribbean's PR team even issued a press statement to USA Today to promote the sex charged cruise. 

Marketing a cougar sex cruise?  You bet, Royal Caribbean - Sex on Cruise Ships - Adam Goldsteinthis is right up RoyalCaribbean's alley.  

A couple of years ago, I remember seeing a publicity photo of Royal Caribbean advertising its new mattresses on its cruise ships.  There before my eyes was Royal Caribbean President Adam Goldstein.  He was wearing a Hugh Hefner robe, holding a martini in his hand, lying in bed in front of two sexy, skimpily clad women wearing the Royal Caribbean logo on their bikini tops.  Take a look to the left.  What do you see? 

Booze ... beds ... women ... sex  ...  welcome aboard!   

We have come a long way from Julie McCoy, the innocent cruise director of the Love Boat.  

Carnival's President marketed his product by touting how many women the Captain can conquer in his bachelor pad suite on the cruise ship.  And Royal Caribbean's President might as well as be in the Playboy Mansion surrounded by bunnies selling tickets.  

Anything to fill the cruise ship and make a buck.

Royal Caribbean - Rolls Royce Settlement - For $65 Million I'll Say I Love You

Rolls Royce - Pod Propulsion - Royal CaribbeanToday the Internet is a buzz regarding Royal Caribbean's much touted $65 million dollar settlement with Rolls Royce - the manufacturer of the "Mermaid pod-propulsion system" on Celebrity Cruises' Millennium-class ships.  The pods were installed on four Celebrity ships - Millennium, Summit, Infinity and Constellation.

Royal Caribbean sent out a new release today on PR NewsWire regarding the settlement on the eve of a trial scheduled in Miami. 

Royal Caribbean's lawsuit against Rolls Royce started in 2003. 

The allegations were ugly.

Royal Caribbean asserted that Rolls Royce engaged in fraud, misrepresentations, negligence, and unfair trade practices. Royal Caribbean’s lawsuit sought $300 million, but then inflated the damages to beyond $700 million.

Then Carnival got into the fun.  In 2008, it filed a 45-page lawsuit against Rolls-Royce and other defendants, leveling 11 charges including fraudulent misrepresentation, deceptive and unfair trade practices, breach of warranty, false advertising and negligence.

Rolls Royce counterclaimed, alleging that there was a conspiracy to interfere with its business.  

But today, Royal Caribbean announced a "suitable and amicable resolution." 

Celebrity Cruises' CEO Daniel Hanrahan says: "we look forward to continuing our alliance with Royal Caribbean Settlement - Cruise Money - Rolls-Royce for many years to come . . . Rolls-Royce has one of the best reputations for reliability, and guests and travel agents should feel confident in Rolls-Royce's assurances of the reliability of the Mermaid pods."

Rolls-Royce's President of Marine Business John Paterson says: "we are not only satisfied to have reached a solution with Celebrity Cruises, but that we have been able to improve and enhance the Mermaid pod's reliability  . . .  we look forward to the opportunity to continue contributing to Celebrity's high operating standards now, and in the future."

A love fest.

Its amazing what $65 million can buy . . .

 

Credits:

Pod propulsion diagram                Rolls Royce

Cruise Inc.                                         CNBC

Royal Caribbean Passenger Disappearance Update: Is Anyone Cooperating With the Chhikara Family?

Neha Chhikara - Royal Caribbean - Missing - OverboardThe India Times is continuing to follow the case of Neha Chhikara.

Ms. Chhikara disappeared from Royal Caribbean's Monarch of the Seas on December 31, 2009 following allegations that her husband, Royal Caribbean crew member Ankit Dalal, physically and emotionally abused her.

In an article entitled "Search Operations Off, Gurgaon's Woman's Family Says Husband Has Gone Missing," the Chhikara family alleges that Mr. Dalal has gone “missing” after the Royal Caribbean cruise ship returned to port in Port Canaveral. 

The story reflects the struggle to obtain information which families experience when they lose a loved one from a cruise ship.

The investigating authorities (the Bahamas Maritime Authority and the FBI) have apparently provided no information to the family or the police in India.  The cruise line is not cooperating with the family who does not even know where the Royal Caribbean crew member is at this time.  Meanwhile, the article reports that the police in India are waiting on information from the U.S. before they proceed with their investigation.

Cruise line investigations are highly secretive.  The investigation conducted by Royal Caribbean is designed to protect its own legal interests and its marketing image.  Getting information from the FBI is like squeezing blood from a stone.  And the investigation by the Bahamas - which is the flag country for the cruise ship - will likely be slanted in favor of the cruise line.        

The Chhikara family has not even spoken to their son-in-law.  Certainly Royal Caribbean has interviewed him multiple times.  The cruise line should send these statements to the family now, and not subject them to further torture after losing their daughter on Royal Caribbean's watch.

Credits:

Photograph of Ms. Chhikara     India Times

Asleep At the Wheel: What Does the Delayed Reporting of Neha Chhikara's Disappearance from the Monarch of the Seas Reveal About Royal Caribbean's Shipboard Security?

Asleep Security Guard - Royal Caribbean Cruises - Cruise ShipThe tragedy of Neha Chhikara's disappearance from the Monarch of the Seas raises a lot of issues.    
 
Why did her husband, described as a Royal Caribbean "manager," wait 8 hours before reporting his distraught wife missing?  Why almost a ten hour delay from the time of Ms. Chhikara going overboard until the cruise line reported the incident to the US Coast Guard?
 
Ms. Chhikara was picked up on CCTV video when she went overboard.  But does Royal Caribbean monitor its own video cameras? 
 
Were any security guards awake?

When finally notified, the US Coast Guard scrambled an HU-25 Falcon jet crew, an HH-60 Jayhawk helicopter, a C-130 Hercules aircraft and the crew of the Coast Guard Cutter Cormorant to search for Ms. Chhikara. But this was 10 hours after she went overboard.

The cost of this search could have easily paid for 10 camera operators and 10 more security guards. The technology has long existed for a computerized system using motion detectors tied in with the video cameras to signal an alarm to the bridge when the cameras/detectors are triggered by a person going overboard (whether they jump or are pushed). The video image would be captured on a bridge computer screen and the exact location of the overboard would be documented. Then the Coast Guard would at least have a chance to save the day. 
 
Royal Caribbean needs to spend some of its billions investing in security guards, surveillance camera operators and bringing its security technology up to the standards of the 21st century.
 
But this is a game of money and Royal Caribbean is behind the 8 ball.  It's still scratching its head trying to figure out how it can pay for both the Oasis of the Seas and her sister mega-ship Allure of the Seas which will arrive in less than a year.
 
Royal Caribbean is content on letting the U.S. Government foot the bill for the rescue which was doomed by the cruise line's delay. This is unfair, particularly considering that Royal Caribbean pays no Federal income tax for the almost $6,000,000,000 (billion!) in annual ticket sales and onboard revenues (alcohol, casino, excursions, you name it) which the cruise line collects from tax paying U.S. passengers.
 
So if you buy a cruise with your after-tax-dollars, and a wife of an allegedly abusive Royal Caribbean crew member jumps overboard to end her suffering, and Royal Caribbean calls the U.S. Coast Guard 10 hours late - U.S. taxpayers get to pay for the $600,000 or so spent by the U.S. Coast Guard flying jets and helicopters and patrolling cutters around in circles looking for a needle in a haystack.
 
To make matter worse, cruise lines like Royal Caribbean know they are not going to pay any real Asleep At The Wheel? - Royal Caribbean - Securitydamages even if they get sued for their malfeasance.  Royal Caribbean's ultimate exposure to damages is limited by the Death On The High Seas Act - which we have written about in prior articles.
 
This scenario of overboard passengers and delayed reporting will repeat itself unless the cruise line faces financial accountability - or Congress gets involved and mandates some meaningful safety improvements on these foreign flagged cruise ships.    

The story also raises larger issues regarding passenger safety.  If someone can go over a rail and into the water "undetected" by Royal Caribbean security, someone (like a terrorist) can come over the rail and onto the ship just as easily and hold the ship's crew and passengers hostage.    

These types of stories reveal that there are not enough security guards patrolling the decks of Royal Caribbean cruise ships.  And no one looks at the surveillance cameras - until it is too late.
 
Is anyone awake at Royal Caribbean?
 
 
 
Photographs credits:
 
Oluniyi D. Ajao Blog
 
Charles James Wright Blog

Royal Caribbean "Dowry Death" Case Update

The sad case of Neha Chhikara who jumped from the Royal Caribbean cruise on December 31, 2009 continues to receive widespread attention in India.  Her friends have expressed condolences to the Chhikara family for her untimely death.   

Newspapers in India are now reporting that the family of the accused crew member Ankit Dalal has responded to the charges.  In an article "Accused In-Laws Speak Out," the HinduTimes states that Mr. Dalal's father, Dr. Satyavir Dalal, released a statement stating that his daughter-in-law was depressed and took anti-depressant medications.  He suggested that this may have led her to suicide. 

Dr. Dalal is the chief medical officer for the Gurgaon Civil Hospital.  His statement raises issues whether there is a confidentiality privilege in India for medical information of this type.

The Indian newspapers are suggesting that an investigation may be underway in the Bahamas (which is the law of the flag, and the incident may have occurred in Bahamian waters).   

It is also reported that Ms. Chhikara (a former "air hostess" for Indigo airlines) came to the U.S. in mid December.  She had been accepted to work as a crew member aboard a Royal Caribbean cruise ship.  At the time of the incident, she had apparently not yet begun to work and her status was technically that as a "passenger."

A video from IndiaTimes is below:

 

Royal Caribbean OverBoard: Family of Neha Chhikara Interviewed - Video & Photographs

Star News in India - which offers viewers "24-hour Hindi news" - has posted a video interview of the family of Neha Chhikara regarding the death of their daughter.

The family claims that Ms. Chhikara's husband, Ankit Dalal, tortured her.  This alleged mistreatment led to her suicide on the Royal Caribbean cruise ship, the Chhikara family contends.    

The video contains photographs of the married couple and family members in earlier times, e-mails sent by Ms. Chhikara from the cruise ship to her brother complaining of abuse, the tearful comments (in Hindu) by the grieving family, and video of the police commenting on the dowry complaint against the Dalal family.  

None of the news sources have obtained comments by the Dala family so far.

This sad story continues to dominate the news in India.

 

 

For other articles on Cruise Law News regarding this story, please read:

Wife of Royal Caribbean Crew Member on Monarch of the Seas Goes OverBoard

A Bride's Despair - Did Dowry Dispute Lead to Death?

Dowry Complaint Filed Against Royal Caribbean Crew Member

 

Credits:

Video             Star News YouTube

A Bride's Despair - Family of Neha Chhikara Claims Royal Caribbean Crew Member Abused Daughter - Did Dowry Dispute Lead to Death?

Three newspapers in India are reporting that a Royal Caribbean employee, Ankit Dalal, abused his wife, Neha Chhikara, shortly before she apparently jumped from the Royal Caribbean cruise ship Monarch of the Seas on New Year's Eve.  

Mr. Dalal is identified in a newspaper articles as a manager for Royal Caribbean on the cruise ship. 

Neha Chhikara - Royal Caribbean - Monarch of the Seas - Overboard We previously reported on this story - Wife of Royal Caribbean Crew Member on Monarch of the Seas Goes OverBoard

The newspapers report Ms. Chhikara married Mr. Dalal in 2008.  His family reportedly demanded additional dowry and was allegedly abusive toward her. 

According to an article entitled "Air Hostess Death at Sea: Kin Cry Foul" in the Times of India, Ms. Chhikara's husband physically and mentally tortured her for additional dowry - as alleged by Ms. Chhikara's family.  Ms. Chhikara previously worked as a flight attendant. 

Ms. Chhikara's father filed what is called a "dowry complaint" with the police in India.

The family alleges that Mr. Dalal mistreated her.  "She was asked to bring cash and jewelry every now and then and when she refused, they would beat her up. Once she was beaten so badly by Dalal that her jaw got dislocated and she also lost her job as air hostess,'' Atul Ahlawat, Ms. Chhikara's cousin, alleges.

The Times of India reports that shortly before she went overboard, Ms. Chhikara emailed her family: 

"I don't think he wants me to work here on the ship  . . .  he keeps threatening to call up security and get me detained by US authorities so that I can never come to the US.  He threatens to handcuff me and lock me up in a cell on the ship  . . ."

The Tribune in India also reports that Ms. Chhikara sent what is called a SOS shortly before her death complaining of being abused.  The India Express, in an article entitled "Gurgaon Woman Jumped Off Cruise Liner," also reports that an e-mail she sent an hour before her death said:

"Ankit has been beating me up every day  . . .  I have lost the strength to live and am very depressed.  I do not think he wants me to work on this ship.  He has threatened me that he would get my appointment canceled  . . .  I am under extreme torture  . . ."

None of the newspapers were able to obtain quotes from Mr. Dalal or his family.

These articles suggest that Ms. Chhikara was about to begin work as a crew member for Royal Caribbean.  Previous PR statements by this cruise line characterize Ms. Chhikara as just a "passenger."  She apparently had applied to Royal Caribbean and been accepted for employment aboard a Royal Caribbean cruise ship.    

This is a sad story to see a young beautiful person's life end, under these alleged circumstances, at the beginning of a new year. 

 

Credits:

Photograph           IndiaExpress.com

Wife of Royal Caribbean Crew Member on Monarch of the Seas Goes OverBoard

News sources are reporting that a 23-year-old woman, Neha Chhikara, went overboard from the Monarch of the Seas cruise ship near Nassau, Bahamas, around 4 a.m. this morning. 

The Monarch of the Seas is operated by Royal Caribbean Cruises which has had more than its Monarch of the Seas - Missing Passenger  share of overboards in the last few years.  The cruise ship left Port Canaveral, Florida on Tuesday for the Bahamas and was scheduled to return to port on January 2, 2010.

Royal Caribbean issued a press statement which is as follows:

“The guest was last seen at 3:45 a.m. At that time, the ship was sailing from Nassau to CocoCay, Bahamas. As soon as the guest was reported missing, various public announcements were made onboard and a complete search of the ship, as well of CocoCay, was initiated.”

“Shipboard closed-circuit camera footage captured the guest going overboard on deck 11, port side at approximately 4:11 a.m. Government officials have reviewed the footage and determined that the guest jumped overboard.”

The Royal Caribbean PR spokesperson, Cynthia Martinez, is quoted by Florida Today as stating that the passenger was reported missing by her husband at 12:15 p.m. 

The popular cruise on line community CruiseCritic reports that the "passenger" was the wife of a Royal Caribbean crew member.

The U.S. Coast Guard reports that although Ms. Chhikara went overboard a little after 4:00 a.m., the cruise ship did not report her missing until around 2:00 p.m. - almost 10 hours after she went overboard.   

There is no explanation why it took this long for the cruise line to report her overboard, nor is there any explanation why her husband, Ankit Dalal, waited until 8 hours later to report her missing.

There is technology available to the cruise industry for surveillance cameras to be triggered by motion with an alarm being immediately sent to the bridge to alert the cruise ship's officers that a passenger has gone overboard.  This system would capture the video and permit immediate notification of the emergency. Tracking devices would drop into the water so that the exact location Monarch of the Seas - Missing Passengerof the passenger overboard could be determined.

Some - but certainly not all - cruise lines employ "surveillance camera operators" whose job descriptions require that the cameras be monitored 24 hours for passenger safety and security. 

Are the cameras on the port and starboard sides of the cruise ship actually monitored by operators?  Or are only the cameras in the casino or other similar locations being monitored to prevent theft of the cruise ship's money?

Unfortunately, Royal Caribbean is one of the cruise lines which does not monitor its closed circuit cameras on the decks and hallways.  This negligence causes an incredible waste of resources when the Coast Guard was finally notified 10 hours later.  The Coast Guard assigned an HU-25 Falcon jet crew from Air Station Miami, an HH-60 Jayhawk helicopter crew from the Atlantic Undersea Test and Evaluation Center (AUTEC) on Andros Island, Bahamas, a C-130 Hercules aircraft from Clearwater, and the crew of the Coast Guard Cutter Cormorant to search for Ms. Chhikara.

Due to the cruise line's delay, this made the Coast Guard's job of locating Ms. Chhikara nearly impossible.

 

Credits:

Monarch of the Seas   Jonathon_V Flickr photostream

Monarch of the Seas   boatnerd.com

 

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Former Royal Caribbean Cruise Ship Captain Dies of Legionnaire's Disease After Sailing on Liberty of the Seas

There have been a few news stories about a cruise ship "passenger' dying of Legionnaire's disease after sailing on Royal Caribbean's Liberty of the Seas

The Miami Herald and the South Florida Business Review ("Legionnaire's May Be Linked to Ship") Libert of the Seas - Disease of the Seas? published articles last week about Mr. Tore Myhra - described as an "English tourist" - who died November 1st at Jackson Memorial Hospital after sailing for a week on the Liberty of the Seas. I commented on the story - Liberty of the Seas & Legionnaires' Disease - Disease of the Seas?

The Miami medical examiner's office reported that Mr. Myhra became sick on the cruise ship and suffered "nausea, vomiting, diarrhea, respiratory difficulty and dry cough.''  His symptoms worsened and he died of "Legionella pneumophila pneumonia" the day after he departed the cruise ship.

The popular on-line cruise community CruiseCritic.com also reported on the story in an article entitled "Cruise Passenger Among Recent Legionnaire's Victims." Cruise Critic tried to interview Royal Caribbean who refused to disclose the name of its "passenger." 

Instead of discussing the death of the passenger, Royal Caribbean crisis management spokesperson, Cynthia Martinez, released a statement which is posted on the Cruise Critic site as follows:

"Although we do not know the source of the guest's legionellosis, we have taken more than 90 Legionnaire's Diseasedifferent water samples from the ship over the past few months as part of our routine water testing program, and all those tests have come back negative regarding the bacteria that can cause the illness.

Nevertheless, we are taking some precautionary steps onboard, which are being done in an abundance of caution, to maintain our high health standards, and as recommended by the U.S. Centers for Disease Control and Prevention. These include special sanitizing of key areas onboard, including whirlpools and the H2O Zone. Like our guests, we take all health issues seriously."

This is a disturbing statement.

Only 90 water samples over the course of several months?  If a "passenger" became diseased and the routine tests results are negative, this could mean that the cruise line simply did not test a sufficient number of locations. 

The Liberty of the Seas is a huge cruise ship.  90 samples is a grossly insufficient number of water samples over the course of many months.  There are thousands of water faucets, drinking fountains, shower heads, whirlpools, saunas, flo-riders, spas, H2O zones, and other water sources on a ship this large. It is widely known that Royal Caribbean is making financial cutbacks throughout its fleet.  Testing water samples is expensive. 

Has Royal Caribbean cut back on the number of water samples to save money?

The cruise line should be taking several hundreds of samples a month on a routine basis, with repeat testing. And the samples should be tested at national laboratories whose reputations are beyond reproach. Liberty of the Seas - H2O Zone - Legionnaire's Disease?After a death like this, there should be literally over a thousand tests conducted to test every possible source of this disease.   

What is also disturbing is that Royal Caribbean failed to mention that Mr. Myhra was not only a "passenger" but was the former Captain (i.e., Master) of several Royal Caribbean cruise ships. Captain Myhra was the Master of the Monarch of the Seas and one of the cruise line's very first cruise ships, Song of America.  

Captain Myhra is of Norwegian descent. He lived in England after he retired from Royal Caribbean.  By all accounts, Captain Myhra was an a good guy and an accomplished mariner.  He was well liked by the crew of the cruise ships on which he served as Master.  

In 1998, he ran into a bit of bad luck when the Monarch of the Seas ran into a reef after entering the harbor in St. Maarten in the middle of the night to bring a sick passenger ashore for emergency medical treatment. The incident occurred on December 15, 1998, when the cruise ship grounded on Proselyte Reef, in Great Bay, Philipsburg, St. Maarten, Netherlands Antilles. The vessel Monarch of the Seas - Grounded - St. Maarten - Tore Myhrasustained heavy damage to the hull and began to take on water, requiring Captain Myhra to ground the ship to keep it from sinking. The passengers were taken from the beached cruise ship via tenders. 

There are a number of interesting reports of this incident, including a detailed marine casualty report from the U.S. Coast Guard and Norwegian maritime investigators (which contains Royal Caribbean Safety Management System - SMS - documents available on line). 

In 1999, shortly after this debacle, Captain Myhra resigned from Royal Caribbean.  Even though he was not at the helm when the ship hit the reef, he took responsibility. 

Word has it that after retirement from the cruise business, he began a highly successful camping business called Rose Farm Touring & Camping Park in England with his wife, Susan, and their children.  

Captain Myhra ended his career with Royal Caribbean trying to help a sick passenger in the middle of the night by diverting the cruise into port for emergency medical care. 

It is beyond irony that "passenger" Myhra's life was cut short when he became ill and Royal Caribbean kept him on the Liberty of the Seas until the end of the cruise, only to die in a public hospital in Miami the next day.    

 

Credits:

Liberty of the Seas   BobDarling1956 Webshots

Legionella cells  Scienceblogs.com

Liberty of the Seas H2O Zone  The Travel Advocate

Monarch of the Seas   CaptainsVoyage         

Liberty of the Seas & Legionnaires' Disease - Disease of the Seas?

Legionella - Cruise ShipThe Miami Herald reports today that a tourist from the U.K. who died from Legionnaires' disease had previously sailed on a seven-day Caribbean cruise on Royal Caribbean's Liberty of the Seas.  

The newspaper identifies the English cruise passenger as Mr. Tore Myhra. 

Previously, there was speculation that Mr. Myhra may have contracted the disease at a local hotel here in Miami, the luxurious Epic Hotel & Residences.  However, the U.S. Center for Disease Control ("CDC") said that the hotel was not implicated in his death because another person who died of the same strain of Legionella had not stayed at the hotel. 

The Herald's article today raises the issue whether Mr. Myhra was exposed to Legionella on the Royal Caribbean cruise ship.  The newspaper quotes the medical examiner's report that Mr. Myhra became sick on the cruise ship and suffered "nausea, vomiting, diarrhea, respiratory difficulty and dry cough.''

The newspaper reports that when the Liberty of the Seas ship returned to port in Miami on October 31st, Mr. Myhra was taken to Jackson Memorial Hospital. His symptoms worsened and he died of "Legionella pneumophila pneumonia" on November 1st at the hospital. 

Royal Caribbean's PR spokesperson, Cynthia Martinez, is quoted as saying that the cruise ship "reacted quickly" to the report of the Legionnaires' case.  It is less than clear what this means, Legionella - Cruise Shipbecause the cruise ship kept the sick passenger on the ship and did not request a medevac with the Coast Guard.

The Herald also interviewed a spokesman from the Center for Disease Control.  The newspaper reports that the CDC has investigated "five or six cases of Legionnaires' disease aboard cruise ships going in and out of South Florida in the past three months."

The CDC representative appears to be assisting the cruise line in damage control, based on the CDC's quotes in the newspaper: 

"All appropriate steps have been taken.'' 

"Cruise ships are very aggressive in responding to such outbreaks." 

Cruising is "a very safe endeavor.''

The CDC refused to identify the cruise ships where passengers contracted Legionnaires' disease, which is unfortunate because this should be public information. The obvious question remains - did the Liberty of the Seas have prior cases of Legionella?

It makes me nervous when a Federal agency acts like a cheerleader for the cruise lines while refusing to disclose public information regarding which cruise ships may have Legionella.

UPDATE:

The South Florida Business Journal has an excellent article today "Legionnaire's May Be Linked to Ship."  The articles refers to comments posted on the popular CruiseCritic site that a passenger on the Liberty of the Seas had been diagnosed with Legionnaire's, so the H20 Zone and hot tubs were closed . . .

 Liberty of the Seas

Cruise Ship - Legionella Information:

Legionnaires' Disease During Cruise Linked to Water Supply

Legionnaires' Disease Is Cited in Cruise Death On Celebrity Cruise Ship

CDC: What is Legionnaires' disease?

 

 

Credits:

Legionella cells                     scienceblogs.com

Legionella in lungs               nalcoeurope.com

Liberty of the Seas                hassocka5489 (via wikemedia commons)

Nassau Welcomes Oasis of the Seas as Bahamas' Murder Count Reaches Record-Breaking Level

Nassau's venerable newspaper, the Nassau Guardian, published two interesting headlines in its weekend edition.

Nassau Guardian

The first headline was "Oasis Makes Grand Arrival."

The second? "Record-Breaking Murder Count."

The newspaper reports that the arrival of Royal Caribbean's new mega-ship Oasis of the Seas brought out the Government of the Bahamas in great display. 200 government officials were in attendance as the Oasis arrived in Nassau Harbour. 

Oasis of the Seas - Nassau - BahamsPrime Minister Hubert Ingraham presided over a "Plaques and Keys" ceremony welcoming the cruise ship to the country.  The Prime Minister boarded the ship along with hundreds of government officials to meet and greet Royal Caribbean International President Adam Goldstein and the Master of the vessel, William Wright.

The newspaper also reports that the Bahamas Defense Force Band played with great fanfare, as it welcomed the 4,000 Royal Caribbean passengers into the country.

Perhaps it was only fitting that the Bahamas had a military band in attendance given the recent high profile robberies of cruise passengers.  29 passengers were robbed at gunpoint in Nassau in the last two months, including Royal Caribbean passengers who paid for cruise sponsored Oasis of the Seas - Bahamas Defense Force Bandexcursions. 

We have reported on this before in Bahamas Cruise Crime Nightmare Continues.  

The newspaper quotes the new Commissioner of Police, Ellison Greenslade, that crime in the Bahamas is at a significant and unacceptable level:

"This year our country has experienced one of the highest murder rates in its entire history. Individuals are now concerned because crime has crept into our number one industry [and] the lifeblood of our economy, tourism. The Royal Bahamas Police Force is mandated to act and act we must."

The Bahamas has invested heavily into its relationship with Royal Caribbean.  It just spent over $40 million dollars to dredge the port to accommodate the cruise line's new mega-ship. 

There are around 2 million cruise passengers a year who venture into Nassau, each spending at least $100 in addition to the head taxes. 

An article in the Bahamas Tribune entitled "Welcome Oasis" suggests that the number may be as high as 2.8 million cruise passengers who enter the Bahamas. Each cruise line collect tens of millions of dollars selling excursions into the Bahamas. 

Cruise tourism in Nassau is big business.  Hundreds of millions dollars exchange hands between the U.S. passengers, the Miami based cruise lines, the Bahamian government, and the local vendors in Nassau.

But If substantial monies are not wisely invested into additional and better trained police officers to protect the cruise tourists (not to mention the citizens of the Bahamas), the headlines of the Nassau Guardian may be:

"Crime Increases" and "Oasis Makes Grand Departure."   

Oasis of the Seas - Nassau Bahamas

 

 

Credits:

Nassau Guardian                              Nassau Guardian

Bahamas Government Officials      BIS photo/Derek Smith via The Bahamas Weekly 

Bahamas Defense Force Band      Robin Whachell via the Bahamas Weekly

Oasis of the Seas                               BIS photo/Derek Smith via The Bahamas Weekly

 

Royal Caribbean's "Debt of the Seas" - Ready to Sail - But Safety and Security Questions Remain Unanswered

TIME magazine's not-yet-published December 14th edition contains a story about Royal Caribbean's Oasis of the Seas called "Floating Island."

I thought that the title of the article was rather weak.  "Floating Foreclosure" might be more accurate . . . 

The best line in the article - to cruise lines, every passenger is a potential ATM - accurately reflects the cruise line's necessity to try and suck every dime out of their customers to pay for Royal Caribbean's $1,500,000,000 heavily-financed-floating-city which might as well be called Debt of the Seas. There are many beautiful photographs of the cruise ship. 

But the Oasis looks frightening like an over-developed, largely empty, and soon-to-be-repossessed-condominium, the likes of which plague the Miami skyline.

The last time that TIME devoted a couple of pages to the cruise industry was back in March of 2006 when it discussed crime aboard Royal Caribbean cruise ships in an article entitled "Crime Rocks the Boats."  That article is framed and hangs on my office wall, but not just because it mentions two of my clients.  TIME's insightful article by Julie Rawe was the first time a major periodical took a hard look at the cruise industry's nasty practice of covering up shipboard crimes. 

Janet Kelly - Jennifer Hagel - Royal Caribbean - Cruise CrimeBoth clients featured in the TIME article - Janet Kelly who was a victim of a violent shipboard crime and Jennifer Hagel who lost her husband under mysterious circumstances during a Royal Caribbean cruise - overcame their personal tragedies to help change the cruise industry.  Both ladies appeared before our U.S. Congress in 2006 and went on television to get the message out that changes needed to be made to protect American traveling on foreign flagged cruise ships, particularly Royal Caribbean's ships.     

So here we are almost four years later.  In the hysteria and hype surrounding the arrival of the Oasis of the Seas in South Florida, the media has lost all thought of the issue of passenger safety. The seemingly endless articles focus almost exclusively on the size, cost, and how-on-earth-are-we-going-to-pay-for what TIME calls a "sea monster" like the Oasis.     

Several weeks ago, I prepared "Seven Questions to Ask Royal Caribbean Executives Regarding Oasis of the Seas."  CEO Fain and President Goldstein were aboard the Oasis with microphone in hand and supposedly open for all questions.  But they refused to provide any information about the safety and  security of the passengers. Certainly U.S. passengers who pay thousands of dollars each to sail on this mega-target of a ship deserve straight forward answers whether their families will be safe from crime and terrorists. 

So here are some of the questions again, and easy ones at that:

Q:  The LA Times reported that for a period of 32 months, there were over 250 incidents of sexual assault, battery, and sexual harassment against guests and crew members on Royal Caribbean Royal Caribbean - Cruise Line - Executives - Richard Fain - Adam Goldsteincruise ships.  In light of these problems, how many security guards are employed on the Oasis of the Seas?

Q:  How many security guards are assigned to the seven "neighborhoods" on the cruise ship?  Are there security "sub-stations" in each of the neighborhoods?

Q:  How many security guards patrol the neighborhoods from 10:00 p.m. to 4 a.m., a time period we have found  when female passengers are at a higher risk of being assaulted?

Q:  Saturday Night Live joked about the Oasis of the Seas being being bounty for pirates. Whereas the thought of a pirate attack in the Caribbean may be silly, a large cruise ship like this could be a target of a terrorist group.  Does the ship have a sufficient number of security personnel to not only protect the passengers from shipboard crime, but deter and fight off a terrorist attack?

The Oasis of the Seas will make its inaugural sailing tomorrow - Saturday, December 5, 2009.  Because Royal Caribbean won't answer any questions, ask yourself - has Royal Caribbean invested adequately into safety and security technologies and personnel to protect you and your family?

The cruise line executives will never tell, but we shall soon find out.  

 

Credits

Janet Kelly and Jennifer Hagel     ABC News 

Royal Caribbean executives    Royal Caribbean via Cruise Critic

Fearless Fain, Royal Caribbean's CEO

Those of you who have followed my blog over the last three months know that I have been hard on Royal Caribbean.  I think that this cruise line treats its injured crew members terribly, and it has Royal Caribbean - Richard Fain - Who's the Daddy?handled the problem with sexual assaults on its cruise ships even worse.  I also think the Oasis of the Seas is a boondoggle.

So there are my biases.

But I have been rather intrigued by how Royal Caribbean's CEO, Richard Fain, doesn't seem to let much bother him.  Year after year he keep coming up with the never ending succession of bigger cruise ships which are announced to the world with great fanfare. 

Whenever there is a reporter or news camera surrounding a Royal Caribbean event, there Mr. Fain  is - showing President Clinton around Royal Caribbean's private "island" in Labadee, Haiti, or riding the flow-rider on the Independence of the Seas in Southampton, or waiving to reporters while spinning around and around on the carousel on the Oasis of the Seas

It is hard to imagine his competitor - Mickey Arison at Carnival - even trying to get aboard a boogie board. That would be ugly.  But "Fearless Fain" seems to be a former athlete and a natural at things like this.  He obviously is skilled at PR and marketing his Royal Caribbean brand with a hands-on approach. 

Now, I will quickly admit that the phrase "Fearless Fain" is not my idea.  Rather it was the title of an Richard Fain - Royal Caribbeanarticle written by John Honeywell a/k/a "Captain Greybeard" who writes an opinion piece for the Mirror in the U.K.  The flow-rider photo above is from Captain Greybeard's photo-stream on Flickr of the Independence of the Seas ("Who's the Daddy?")

Speaking of the flow-rider, there has already been one death after a passenger fell and struck his head.  But Royal Caribbean requires all passengers to sign waivers of liability before they step onto the boogie board and try to break their necks. And speaking of waivers, Mr. Fain announced on his "Chairman's Blog" that the new Oasis of the Seas will be able to expedite passengers riding the zipline over Central Park.  He suggested having them just swipe their sign and sail cards which will acknowledge their waiver of their rights if the line breaks.  No need for long lines, or a lot of Richard Fain - American Flag?paperwork. Very innovative.    

There is an interesting photograph of Mr. Fain signing papers when the cruise line officially took possession of the Oasis of the Seas.  Right in the center of the photograph is an American flag.  Now, this strikes me as funny.  Mr. Fain registered his company in Liberia.  All of his cruise ships fly flags of convenience in countries like Liberia and the Bahamas in order to avoid paying any U.S. income tax and avoid U.S. laws and regulations.

Was this happenstance?  Hardly.  I remember a couple of years ago when a Court in Miami ordered Mr. Fain to appear for a video deposition in downtown Miami in a case when parents alleged that their little girl had been molested by a youth counselor on a Royal Caribbean cruise ship.  Mr. Fain instructed the law firm Richard Fain - Havinf Fundefending the case to make certain that an American flag was positioned behind him as he sat in front of the videographer.  They didn't have a flag so they had to go and rent one for the afternoon. 

As Royal Caribbean tries to fill up the Oasis of the Seas and the Allure of the Seas comes into the fleet next year, it will be interesting to see if Mr. Fain can continue to skillfully market his Liberian corporation to us tax-paying U.S. citizens.            

Credits:

Richard Fain (photo 1)  John Honeywell a/k/a Captain Greybeard

Richard Fain (photos 2, 4)   Reuters via Daylife.com     

Richard Fain (photo 3) UpTake Travel Industry

18 Passengers From Royal Caribbean & Disney Cruise Ships Robbed By Shotgun in the Bahamas

The Tribune newspaper in the Bahamas reports that two men wielding shotguns robbed 18 cruise passengers who were on cruise sponsored eco-tours on Saturday. 

The passengers were from cruise ships operated by Disney and Royal Caribbean cruise lines.  They were part of two groups touring the "Earth Village," which is a preserve. 

The Nassau Guardian also reported on the brazen robbery and other robberies this past weekend in Nassau in an article "Multiple Tourist Robberies."

This was not a random excursion but was advertised and sold by the cruise lines and was in association Segway Excursion - Earth Village - Bahamas - Royal Caribbean - Disney Cruise  with a governmental organization called the Bahamas Association for Social Health's (BASH). 

The excursion was a "Segway excursion" where passengers would use the two wheel "Segways" into the 162 acre natural preserve. One of the robbers fired his weapon during the robbery and passengers were physically battered.

We have reported on other crimes in the Bahamas in a prior blog entitled: "Eleven Cruise Passengers Robbed in Nassau." 

Cruise lines have a legal duty to use reasonable care toward their cruise passengers and to warn them of dangers in the ports of call where they frequent, particularly when they promote and sell the excursions.  

We also recently blogged about a Norwegian Cruise Line Passenger Murdered in Guatemala during a private tour.

Below is an interview of the one of the cruise passengers robbed during the "Segway Tour," by Bob Arno who was on the Royal Caribbean cruise ship: 

 

 

Credits:

Segway Tours - Bahamas

Video - Thiefhunters in Paradise (Bob Arno interview)

What To Do If You Are Sexually Harassed or Assaulted on a Royal Caribbean Cruise Ship

Last night, a member of the one of the leading online cruise communities - CruiseCritic - contacted me about a cruise line passenger who had been harassed and battered by a cabin attendant in Royal Caribbean Cruise Ship - Sexual Harassment and Sexual Assault her cabin.  This was far from a rape, but it certainly sounds like something other than a "cultural misunderstanding."

Some of the CruiseCritic members supported the passenger and made some generally okay suggestions like call the cruise line and tell them what happened. But it was obvious that everyone online was basically just shooting in the dark.  Unfortunately, some of the members mocked her story.

Now a little background information may be in order.

No Pre-Employment Screening and the Cruise Lines Sweep Bad Conduct Under the Rug  

I have represented over 60 women and children raped or sexually molested on cruise ships over the past ten years. I have also represented six women who have appeared before Congress during hearings on crimes and unsafe conditions on cruise ships.  I am not talking about "harassment" but conduct which is criminal in nature and should land the perpetrator in jail for a long time.  When we sue the cruise line and obtain the cruise line perpetrator's employment files and conduct an investigation, we often find that there is virtually no pre-employment investigation before hiring crew members. Plus, we discover that after joining the cruise line, some of the crew members engage in what the cruise lines characterize as "minor" problems such as sexual comments or "inappropriate touching" by the crew member.  These early warning signs are sometimes ignored or swept under the rug. 

Profile of the Who, When and Where a Cruise Line Predator Strikes

In our experience, the crew member most likely to harass or assault a passenger is a male cabin attendant in his late 20's or early 30's.  And the cruise line where you are most likely to be harassed or assaulted?  Without question, in our experience, Royal Caribbean.  By far.  And the most likely time to be "hit upon?"  The last night of the cruise.  

So it was disturbing to hear that that the incident involving the CruiseCritic passenger involved - you guessed it - a cabin attendant on a Royal Caribbean cruise ship on the last night of the cruise.  Here is a portion of the passenger's account posted on CruiseCritic:

The Passenger's Account - Still Coming to Grips with What Happened

"My room steward came up behind my chair on our balcony and proceeded to put his hands on my shoulders, that's ok but when he ran them down the front of me, well that was not ok. I tried to not let it upset me, but I am still really bothered by this. We were 2 women traveling alone. I am in my late forties and very comfortable traveling solo. Unfortunately this really made me start to think, How safe is it really? I didn't want to make a complaint because it was our last night on the cruise . . . I know i will probably get the people telling me to get over it and that it is no big deal, and that is how I tried to look at it, But how safe is it for other women traveling alone with that steward . . .

Royal Caribbean - Sexual Assault - Cabin AattendantsHe was a big man and i was a little unnerved by his size. I just stopped his hands and didn't say anything. I know I am stupid for not reporting right away, but i just wasn't sure what to do. I had another incident occur on a Royal ship years ago with my then 11 year old son, where a fellow passenger hauled off and cold cocked him while he was at the kids club. The security really didn't do much about it, told his parents and told them to stay close to their son for the trip, but he was still allowed in the kids club and left unsupervised on the ship. Needless to say my son had a black eye throughout our vacation and the fact that security just didn't make sure that this other kid was allowed where my son was, was even more upsetting. Maybe that is why I didn't report him at the time for fear of security not really doing much . . ." 

This Is a Crime on Miami Beach - But Business As Usual on Cruise Ships  

If this happened in a club at South Beach, the bouncers would haul Mr. "Happy-Hands" outside and he would find himself face down on the sidewalk only to be hand-cuffed and hauled off in a squad car and end up being finger printed at the cop shop on Washington Avenue.  But on a cruise ship, its another matter. You are in the middle of the ocean with no police within a thousand miles.  A crew member is between you and your cabin door.  The balcony is behind you.  Women have disappeared on cruise ships.

In September 2007, one of our clients was featured in a Congressional hearing. Her Royal Caribbean cabin attendant was very attentive, too attentive.  This led to increasing aggressive behavior of "inappropriate talk" - to casual touching - to offers of champagne - to using his key card to enter her cabin at night while she slept in her bed - to raping her.

Royal Caribbean Knows They Have a Problem . . .

In another one of our court cases, we obtained an excel spreadsheet from Royal Caribbean (only after the Court threatened Royal Caribbean with a fine of $1,000 a day if it did not comply) listing the number of incidents of sexual assault and harassment on its cruise ships for a period a little longer than two and one-half years.  I know the data was incomplete, but it indicated that over 250 women were sexually harassed, assaulted or battered.  This reflects a real problem throughout the Royal Caribbean fleet.  A large number of the incidents occurred in the passenger cabins.  

. . . But Royal Caribbean Keeps the Passengers in the Dark

It is therefore additionally disturbing at this late date to think that a woman on a Royal Caribbean ship could be sexually harassed and battered (yes - a non-consensual, offensive touching is a criminal offense!) and yet the cruise line would have no published protocols to explain to the guest what to do and she would have to resort to a public plea for assistance.  It is equally discouraging that a large and well established cruise community like, CruiseCritic, would not have an online resource for its members to refer to to understand what steps they should take.    

Cruise Ship Crime Recently, a bill was introduced before Congress (HR 3360) which will require cruise lines to provide contact information for assault crisis centers. But the Senate has not voted on the bill yet.  As matters now stand, cruise lines continue to keep the passengers in the dark regarding what to so or who to contact in circumstances like this.

A Few Suggestions

So here are some suggestions when you are sexually harassed or, as some people understate, "inappropriately touched" on a Royal Caribbean cruise:

Head directly to the Purser's Desk.  Request to see the Security Officer, the Head Purser, the Staff Captain, and the Hotel Director.  Ask for their names and write them down.  Give your name, cabin number, name of the crew member if known, and a short statement of what happened.  Request that the cabin attendant be removed from his responsibility for your cabin. Demand that the cabin attendant's key card be taken away from him. Before you return the statement, ask for a copy.  Request the full name and employee number of the crew member. Ask for the email and telephone of the head of security for Royal Caribbean in its corporate headquarters and one of cruise line's in-house lawyers in Miami.  Ask for a telephone number or email to contact these individuals in Miami before you leave the cruise ship. 

Who to Contact After You Leave the Cruise Ship

If you leave the ship without making a complaint (about 40% of women are too upset, traumatized, or disoriented to report the incident on the cruise ship so don't beat yourself up) don't waste your time calling the cruise line.  You will be directed to a low level representative in the customer care department - the same people who take calls regarding lost luggage, or handle silly complaints about bad food or poor service.  You will be ignored or they will eventually call you back and offer you a 25% discount on your next cruise. You will feel worse after dealing with these knuckleheads.  You need to document what happened and demand that action be taken by the top security and executive leaders.  

Empower yourself!  Take control of the situation.

Send a letter to the President (Adam Goldstein) and CEO (Richard Fain) of Royal Caribbean at 1050 South Caribbean Way, Miami FL and send an email copy to the head of Royal Caribbean's security department Gary Bald (GBald@rccl.com) and one of the top lawyers at Royal Caribbean such as Tony Faso (TFaso@rccl.com).  Don't let them interrogate you without a lawyer being present.  Ask them to notify law enforcement and provide you with the telephone number and address of the FBI. Look up the FBI office closest to you and call and write them a letter.  

Keep your letter or email to the executives and the lawyer short and to the point.  And make certain that you write: "Submitted without prejudice.  Not to be used against me in a civil or criminal proceeding."

Royal Caribbean Cruises - Sexual Harassment and Sexual AssaultFollow up in writing and by email.  Don't let it drop until you are satisfied. 

Royal Caribbean claims that it has a "zero tolerance" program against sexual harassment.  The crew members are instructed never to touch a passenger.  This particular crew member and his wandering hands should be terminated.  Otherwise, he will become emboldened and his conduct will become more aggressive.   

Think of the Next Passenger Who Will Climb Aboard the Same Cruise Ship and Meet Your Cabin Attendant  

Remember - the male cabin attendant who sexually harasses you and touches you "inappropriately" is the one most likely to use his pass key and enter a woman's cabin at night.

Think of the next passenger who may be traveling alone on the next Royal Caribbean cruise or the child left alone in her parent's cabin when this cabin attendant enters under the guise of cleaning the cabin or making the bed.   

If the incident involves a rape, then call the Purser's desk and ask for the Security Officer to come immediately to your cabin.  Ask for medical treatment and request the Security Officer to lock and seal your cabin.  Ask for a telephone number for the FBI and a national rape crisis center such as the Rape, Abuse, and Incest National Network (RAINN)

Seven Questions to Ask Royal Caribbean Executives Regarding Oasis of the Seas

Twitter Cruise - #oasisAt this moment, the Oasis of the Seas is sailing with newspaper reporters, travel writers, cruise bloggers, and other cruise enthusiasts.  They are tweeting their observations on Twitter under the hashtag #oasis.

One of the tweters is @johnnyjet who has a nice travel portal called JohnnyJet.com.  He posted a photograph of the Royal Caribbean executives (below) answering questions on the cruise ship.  He also asked the Twitter Kingdom for some "good" questions to ask the Royal Caribbean "execs." 

Here are my seven questions. They pertain to issues I am interested in - the environmental effects of a cruise ship this large, and the safety and security of its passengers and crew members:

Royal Caribbean - Twitter Cruise - Safety and Environmental Questions1.  Does the Oasis of the Seas discharge wastewater/sewage (whether treated or outside 3 miles of shore or not) during the cruises? 

2.  If not, where does the cruise ship offload its sewage and waste?  In the U.S.?  Or in a foreign port?  And specifically which foreign port?  Nassau? St. Thomas? Falmouth? or Cozumel? 

3.  What happens to the waste and chemicals once offloaded from the ship?

4.  The LA Times reported that for a period of 32 months, there were over 250 incidents of sexual assault, battery, and sexual harassment against guests and crew members on Royal Caribbean cruise ships.  In light of these problems, how many security guards are employed on the Oasis of the Seas?

5.  How many security guards are assigned to the seven "neighborhoods" on the cruise ship?  Are there security "sub-stations" in each of the neighborhoods?

6.  How many security guards patrol the neighborhoods from 10:00 p.m. to 4 a.m., a time period we Royal Caribbean - Oasis of the Seas - Twitter Cruisehave found when female passengers are at a higher risk of being assaulted?

7.  Saturday Night Live joked about the Oasis of the Seas being being bounty for pirates. Whereas the thought of a pirate attack in the Caribbean may be silly, a large cruise ship like this could be a target of a   terrorist group.  Does the ship have a sufficient number of security personnel to not only protect the passengers from shipboard crime, but deter and fight off a terrorist attack?

Thank you for answers to these questions!         

 

Credits    

Top Photo      @johnnyjet  

Bottom Photo     Royal Caribbean Cruises, Ltd., a Liberian Corporation (via CruiseCritic)

Family Wins Battle Against Cruise Ship Industry After Daughter's Disappearance

AF Family.com in Phoenix, Arizona reports on the story of the family of Merrian Carver, a 40 year old who "disappeared" from a cruise ship.  The cruise line, Royal Caribbean, tried to cover the incident Merrian Carver - Cruise Ship "Disappearance"up.  The Carver family fought back. 

And won.

We have commented on the Carver family's struggle and other "disappearances" in a prior article.

ABC News / Primetime published a story on this case called "Cruise Cover-up? - Cruise Line Doesn't Notify Anyone When Woman Disappears On Second Day of Trip."  

The article below was written by Jared Dillingham of AF Family.com.  The video below is from the same source.

PHOENIX -- A Valley family says a cruise ship company covered up their daughter's disappearance a few years ago. But they fought back, and won.

When the family tried to get answers from the cruise line about what happened to their daughter, they found there isn't much oversight in the cruise ship industry. What happens at sea seems to stay at sea. But that's about to change.

On an Alaskan cruise in 2004 Merrian Carver, a 40-year-old investment banker, vanished. Her family in Phoenix called the cruise line.

"[They said] ‘We don’t know whether or not she got off,’” Ken Carver recalled. “That's it."

Equally stunned by Merrian's disappearance and the cruise line's response, the Carver family hired lawyers to try to get some answers, and surveillance video from the ship.

“I finally got them to admit in writing, in fact, they did have a video,” Ken said. “[But] they said they got rid of it.”

Ship staff also got rid of Merrian's clothes and belongings -- all part of what her father calls an attempt to erase any evidence that Merrian was ever on board.

"It's obstruction of justice,” Ken said.

What if the Carvers had never called the cruise line?

“Nothing would've ever happened,” Ken said. “Most people wouldn't have gone to the extent we did.”

From his home office, Ken worked with other cruise victims from around the world, together launching a campaign to bring some law to the high seas. After five years of lobbying Congress, they were successful.

"This will make those cruise ships more accountable and safer,” Congressman John Shadegg said on the floor of the House.

The new legislation will require cruise lines to file crime reports, preserve evidence, have rape kits and U.S. doctors on board, and install more video cameras and peepholes on cabin doors.

"This is an historic development,” Ken said.

And one that's brought the Carvers some peace and satisfaction, even though their daughter's disappearance remains a mystery.

The Carvers say the cruise ship industry spent millions lobbying against the changes. But the new oversight bill just overwhelmingly passed the House and should soon pass the Senate.

 

 

The original article can be viewed here.

For additional information, please go to the website of the International Cruise Victims and read the story of Merrian Carver and other victims.

 

Credits:

Merrian Carver Photo   Ken Carver

Video           AZ Family.com 

Congressional All Stars Pass Cruise Crime Law By Vote of 416 to 4

The House of Representatives passed the Cruise Vessel Safety & Security Act (HR 3360) today. This cruise bill was previously part of the Coast Guard Authorization Act of 2009, but was voted on today as a 'stand alone" bill to speed up its enactment.  

Elijah Cummings - Cruise Safety LawCongressapproved the bill by a resounding vote of 416 to 4.

A number of "All Star" Congressmen and Congresswomen spoke at the hearing today.  Here are the highlights of this historic event:

Cruise Ships - "Floating Pieces of Other Countries" - and the Need for  U.S. Laws to Protect Americans 

Congressman Elijah Cummings (D-MD) explained the problem of a lack of accountability of the foreign flagged cruise ships which become "floating pieces of other countries" once the ships are outside of U.S. waters. He recognized the need for cruise lines to adopt reasonable safety measures to protect U.S. passengers.  Some of the measures are simple and a matter of common sense, such as the Doris Matsui - Cruise Crime Law requirement that all doors be fitted with peepholes so that passengers inside cabins can determine who is outside of their doors.  Congress was previously provided with testimony of passengers who opened their doors and were raped by crew members. 

Other safeguards include the requirements that cruise ships maintain supplies of anti-retroviral medications for rape victims (to prevent HIV / AIDS) and employ trained personnel to collect and preserve evidence following sexual assault.  Cruise lines are also required to report sexual assaults and other crimes to the F.B.I. and U.S. Coast Guard and maintain a link to this data base on the cruise lines' websites.  This last measure is important because cruise lines have a well deserved reputation for concealing cruise crimes from the public.  

A Cruise Victim's "Courage, Conviction & Dedication"           

Congresswoman Doris Matsui (D-CA), who introduced the crime bill, thanked her constituent (and our client) Laurie Dishman for her "courage, conviction, and dedication" after she was raped aboard a Royal Caribbean cruise ship.  Ms. Matsui explained that after the crime, the cruise line provided no assistance whatsoever to Ms. Dishman in securing the crime scene, or John Shedagg - Cruise Crime Lawidentifying the attacker, or in prosecuting the crime. The ship doctor gave Ms. Dishman a trash bag and told her to return to the crime scene and collect the evidence herself.  Congresswoman Matui characterized the need for the cruise crime bill as "urgent and necessary." 

Cruise Line "Outrageous Conduct and Callous Disregard" 

Congressman John Shadegg (R-AZ) spoke of the "terrible story" of Merrian Carver who disappeared on a Celebrity cruise ship. Although this is any parent's worst nightmare, Celebrity's parent company Royal Caribbean tried to cover the disappearance up and then labeled it as a "suicide."  (We have commented on the cruise industry's nasty habit of claiming all "disappearances" are "suicides" in a prior blog "Suicide" - One of the Cruise Lines' Favorite Excuses When a Passenger Disappears at Sea)  

Congressman Shadegg described Royal Caribbean's conduct of obstructing the efforts of Ms. Carver's parents to find out what happened to their daughter as "outrageous" and exhibiting "callous disregard."  He urged the adoption of the cruise law to protect other families who lose loved ones on the high seas.  A video of Mr. Shadegg is below.

"Disturbing & Startling" Large Number of Cruise Ship Crimes

Congressman Ted Poe (R-TX) criticized the cruise industry for concealing the large number of shipboard rapes.  He mentioned a "disturbing and startling" article in the LA Times ("Cruise Industry's Dark Waters") which revealed  that in a period of only 32 months Royal Ted Poe - Cruise Crime LawCaribbean had over 250 incidents of where cruise victims were sexually assaulted, battered or sexually harassed. (Our firm handled the case where a Court in Miami ordered the cruise line to reveal this information under a threatened sanction of $1,000 a day).   

Congressman Poe discussed Ms. Dishman's case where Royal Caribbean did nothing to assist her but sent her a letter after the rape thanking her for her business and enclosing a discount coupon for a future cruise!  He recognized Ms. Dishman for exposing the "atrocities" on this cruise line's fleet of cruise ships.

Cruise Ship "Culture of Indifference" Toward Victims

Congressman James Oberstar, the Chairman of the Transportation and Infrastructure Committee, also thanked Ms. Dishman who overcame her "terrible experience" with Royal Caribbean, found the "courage to testify" before Congress regarding her ordeal, and was "determined to see justice done."  He praised her for working to change "the culture aboard cruise ships of indifference" toward  crime James Oberstar - Cruise Crime Lawvictims.

On to the Senate!

The next step toward protecting the cruising public is a vote in the Senate.  

Great thanks for the tireless dedication of the International Cruise Victims ("ICV") organization for supporting the introduction of this cruise safety bill!

Want to get involved in the ICV?  Contact the ICV's President Ken Carver kcarver17@cox.net

We have ordered the C-SPAN coverage of the hearing today and will be posting the ventire ideo in the next week.  Below is the video of Congressman Shadegg's comments regarding the daughter of one his constituients, Ken Carver:   

 

Royal Caribbean's Oasis of the Seas Arrives in Fort Lauderdale

Royal Caribbean's new "Genesis" class cruise ship, Oasis of the Seas, arrived this morning in Port Everglades (Fort Lauderdale, Florida). 

It looks big. 

Here are two videos.  The first by the Miami Herald shows the arrival of the cruise ship in port.  The second by CBS News, featuring Peter Greenberg, is an introductory piece.

Prayers for the safety and security of this cruise ship and its passengers & crew.

 

 

 

Royal Caribbean Cruises - An Epidemic of Sick, Injured & Neglected Crew Members

Today I received a telephone call and two emails from crew members from Trinidad, India and Nicaragua. 

Their stories all sounded the same. 

They worked on cruise ships as a waiter or assistant waiter until they suffered back, shoulder or Royal Caribbean Crew Member = Trinidadwrist injuries.  After being sent home, they had to call and email the cruise line repeatedly before a medical appointment was finally scheduled.  They received only $12 a day for living expenses.  And their "case managers" - the employees at the cruise line responsible for arranging their medical treatment - would never return their e-mails.

Halfway through their stories, I would interrupt them with the question: "So you worked for Royal Caribbean?"

Right now this particular cruise line has embarked on a purge of removing ill crew members from its "sick lists" and slashing the medical treatment and daily stipend provided to the ship employees. 

We have addressed this problem in prior blog articles -  Cruise Ship Medical Care - Royal Caribbean Gives Their Crew Members the Royal Shaft and "Titanic Dreams" - Royal Caribbean Wins "Worst Cruise Line in the World" Award.

Royal Caribbean requires its waiters and assistant waiters to carry trays weighing up to 50 lbs.  The Royal Caribbean Crew Member - Trinidad waiters work over 12 hours a days, 7 days a weeks, carrying the trays over their shoulders.  The result is a rash of neck, shoulder, wrist and back injuries due to the repetitive heavy load and strain.

Once their bodies are broken, the crew members are of little use to the cruise line.  Royal Caribbean sends them back to their home countries, where they are neglected and then abandoned. 

The extreme cost cutting measures are the result of this particular cruise line being caught between the dream of having the most ostentatious cruise ships in the world (the Oasis of the Seas and Allure of the Seas), and the reality of being unable to even sell out the Oasis of the Seas for its inaugural cruise. 

For every ten inquiries we receive from injured crew members - like Trinidadian crew members Mr. Ambris (above) and Ms. Villafana (to the right) - nine are former Royal Caribbean crew members.  

Once all of the hoopla over the arrival of the Oasis of the Seas dies down, will Royal Caribbean shift its focus back to the welfare of its hard-working crew members?  Or will receiving emails and calls from Royal Caribbean crew members continue to be a daily occurrence?     

20 Paramedics Respond to Cruise Ship Injuries Aboard Royal Caribbean's Mariner of the Seas

The Daily Breeze newspaper reports that three ambulances and about 20 paramedics and rescue personnel were sent to a Royal Caribbean cruise ship in the Port of Los Angeles yesterday to treat three passengers with serious injuries and medical complications.  This is an unusual story, given the large number of emergency response personnel involved.

Mariner of the SeasThe injuries occurred aboard the Royal Caribbean's Mariner of the Seas, which arrived back in port yesterday. 

One passenger was a pregnant woman suffering possible complications and two passengers who had slipped and fallen on the ship. 

Two of the passengers were in the ship's infirmary when Los Angeles fire paramedics arrived. The other was in a state room on board. The paramedics transported the passengers to San Pedro Peninsula Hospital. 

A spokesperson described the injuries as "serious." While the spokesperson would not say what caused the injuries, he said they were unrelated.

 

Photo credit     Jane Engle / LA Times

Historic Port of Falmouth - Jamaica's "Crapital" for the Oasis of the Seas

Royal Caribbean Cruises plans on using Falmouth, in Jamaica, as a port for its new monster of a cruise ship Oasis of the Seas.  There is a concern in Jamaica that Royal Caribbean is exploiting it's historic town in the process.

A Historic and Quaint "Colonial" Town - Sugar, Rum & Slaves  

Port of Falmouth Jamiaca Falmouth is the chief town and capital of Trelawny parish, Jamaica, and is located on Jamaica's north coast near Montego Bay.

In the late 1700's, Jamaica was the world’s leading sugar producer. There were hundreds of sugar estates and enormous wealth created by slaves for the rich estate owners. Falmouth was named after the birthplace of Sir William Trelawny in Falmouth, Cornwall, Britain. At the turn of the 1800's, one hundred sugar plantations in Trelawny parish provided sugar and rum for export to Britain. Falmouth also has a notorious past because it was a center for the slave trade from Africa.  Based on its rum, sugar and slave business, it became one the wealthiest ports in the "New World." 

Falmouth is also considered to be one of the Caribbean’s best-preserved historic towns. Historic FalmouthMeticulously planned in the Colonial style, it is often compared to Colonial Williamsburg, Virginia, here in the United States. 

Royal Caribbean Makes a Sweet Deal

Several years ago, Royal Caribbean Cruises needed a port to accommodate its new "Genesis" class cruise ships (the Oasis of the Seas and the Allure of the Seas).  These ships were far too big to use a regular port. 

The cruise line approached Jamaica and proposed a deal where Royal Caribbean would agree to use Falmouth as a port for its new mega ships - provided that Jamaica spend around $120 million deepening its port and creating a huge facililty to accommodate the two new mega-ships carrying over 6,000 passengers each.  The trade-off to Jamaica for this investment would be the infusion of money into Falmouth and the surrounding parish with the arrival of the new mega ships.     

Jamaica quickly jumped at the deal. No environmental impact statement or detailed economic analysis was prepared. The Port Authority of Jamaica (PAJ) prepared promotional materials suggesting that "the destination will deeply reference the town's history, offering visitors a unigue sensory experience of the Colonial era."  William Tatham, Vice President of Cruise and Marina Operations at the Port Authority of Jamaica, proclaimed: “cruise visitors are looking for more memorable experiences, and this is certainly what Falmouth will be able to deliver.”

Royal Caribbean Cruise President Adam Goldstein  Royal Caribbean's President Adam Goldstein signed the deal with Jamaica's Prime Minister Bruce Golding  and promised to deliver 400,000 passengers a year to Falmouth over the next 20 years, with an expectation that each passenger would spend over $100 in the port. 

Jamaicans were promised a revitalized local economy with thousands of U.S. passengers spending hundreds of thousands of dollars every time the Genesis class cruise ships arrived in port.

Oasis of the Seas - a Self-Contained "Vegas with an Anchor"   

Fast forward to November 2009.  There is now little talk about passengers actually getting off the Oasis of the Seas and going into Falmouth.  Yesterday, the Charlotte Observer ran a story called  "Vegas with an Anchor," which quoted one the cruise ship's captains stating that “our hope, of course, is that people Oasis of the Seasdon't get off, because this ship itself is the destination. This is better than a lot of the islands.”

Paul Motter, the editor of the cruise community CruiseMates, echoed this sentiment: "I think it's going to be the first ship where people truly book just for the ship and hardly care where it goes."

Gadling, the online travel site, criticized the "nearly entirely inward-looking" experience of the Oasis of the Seas.  "With the aptly named Oasis, you don't need to leave the ship at all . . . As the Oasis passes by port after port, please pardon the passengers if they're not gathered at the rail watching the world pass by."

The thought of a megaship so big and self-contained that its passengers don't bother to disembark while in Falmouth is not lost on the people of Jamaica.  After spending and borrowing $120 million, they now realize that Royal Caribbean may have just taken them for a ride.

Oasis of the Seas - Looking for a Place to Offload It's Pee and Poo

In articles entitled "Why We Fail" and "Fantasies, Follies, and Frauds," John Maxwell of the Jamaica Observer warns of the  "transformation of our beautiful heirloom Falmouth . . .  to please the billionaire owners of Royal Caribbean Lines.  He writes:

John Maxwell - Jamiaca Observer"In beautiful and historic Falmouth, we are busy making a billion-dollar cosy corner for the Royal Caribbean Line on the alleged promise that they will be bringing 6,000 visitors a week to Falmouth. What we don't know is that we have probably been conned.

The Oasis of the Seas will make land-based hotels irrelevant. Instead of bringing visitors to Jamaica the new ships will bring an ersatz Jamaica to the visitors. Each of these ships will be human zoos specially designed to bemuse their clientele."

"Crapital" (sic) of the World?

Mr. Maxwell continues with his concern that Jamaica's town of Falmouth may become just a lovely place to unload the crap from the Oasis of the Seas' 6,000 passengers and 1,500 crew members:

"Given all this, the rationale for the Falmouth cruise shipping centre is simple: There's got to be somewhere to dump the huge amounts of waste generated by such a monumentally environmentally unfriendly project. Falmouth's destiny is to act as a relief point for the ship to be sanitized, resupplied with cheap Jamaican water and for the ship, its passengers and crew to offload their excrement in what will become the cruise crapital (sic) of the world"

Oasis of the Seas Allure of the SeasJamaica has a history of being exploited by foreign plantation owners, sugar barons, slave owners, bauxite-mining companies and now the mega ships of the $15 billion Royal Caribbean cruise line. 

Next year, the Oasis of the Seas will invade the historic port of Falmouth.  Later in 2010, the Allure of the Seas will follow.  When these floating-high-rise-shopping-centers cast a shadow over all of old town Falmouth, will Jamaica realize that it's once quaint port is being used for little more than a big latrine?     

 

Credits:

Historic prints of Falmouth   Falmouth Heritage Renewal

Adam Goldstein and Bruce Golding   Jamaica Ministry of Transport & Works

Oasis of the Seas   Kenneth Karsten via shipspotting.com

John Maxwell    Jamaica Gleaner

"Royally Grounded' - Royal Caribbean's Earnings Fall 44%

The Wall Street Journal reported today that Royal Caribbean Cruises' third-quarter earnings fell 44% as ticket prices remained soft and the travel industry continued to slump.  Royal Caribbean reported a third-quarter profit of a little over $230 million, down from around $412 million a year earlier.

Royal Caribbean - Cruise LawIn an article entitled "Royally Grounded," the Motley Fool put things in simpler terms, reporting that the cruise line's third quarter "was a dud."  Revenue fell 15% to $1.8 billion, as "the crummy economy and (swine flu) fears kept bookings low and cheap."

And things will only get worse for Royal Caribbean. 

The Wall Street Journal reports that Royal Caribbean also projected a loss for the current quarter, notwithstanding the arrival of its mega cruise ship Oasis of the Seas.  The Motley Fool warns that when "Royal Caribbean is telling investors to expect a loss during the quarter in which Oasis of the Seas makes its debut, it's time to worry."

My friends at Cruise Bruise have an interesting comparison stock market chart for Royal Caribbean and some other cruise lines.

Royal Caribbean will be an interesting stock to watch as they try and sell tickets for the Oasis of the Seas and, next year, the Allure of the Seas.

"Titanic Dreams" - Royal Caribbean Wins "Worst Cruise Line in the World" Award

A popular part of Cruise Law News is the monthly "Worst Cruise Line in the World" award.  This is a special award, reserved only for the cruise line which demonstrates the worst treatment of passengers, crew members, and the environment.  

And the Winner for October Is  . . .  Royal Caribbean Cruises.

A Little Background Info on Royal Caribbean Cruises

Miami based Royal Caribbean Cruises is the second largest cruise line in the world, consisting of four brands: Royal Caribbean International, Celebrity Cruises, and its luxury line - Azamara Royal Caribbean - Worst Cruise Line in the WorldCruises.  It also operates its Spanish Subsidiary - Pullmantour Cruises, where it sends its old cruise ships like the Zenith and the Sovereign of the Seas.  

Like other U.S. based cruise lines, Royal Caribbean registered its business overseas (Liberia) and flagged its cruise ships in foreign countries (Liberia, Bahamas) in order to avoid paying U.S. taxes.  Although it collects between $5 and $6 billion a year from U.S. tax-paying citizens, Royal Caribbean does not pay U.S. taxes by virtue of its foreign corporate citizenship.  Its crew members are 99% non-U.S. citizens.

A Multi-Billion Dollar Corporation Which Pays Its Crew Members Peanuts 

Royal Caribbean crew members who toil behind the scenes, like galley cleaners, earn around $550 while working 360 hours a month - that's about $1.50 an hour.  Yes, that's right - $1.50 an hour.  Royal Caribbean has a net worth of around $15 billion dollars, but pays its hardest working crew members $1.50 an hour. 

Royal Caribbean waiters, bartenders, and cabin attendants earn a salary of only $50 a month. That's $1.67 a day. The cruise line depends on its passengers to tip the crew members so that they can make a living.    

Royal Caribbean invests virtually nothing into its crew members by way of medical treatment or employment benefits.  It is always looking for ways to save money at the expense of its crew.  Royal Caribbean is struggling to finance its + $1,500,000,000 (yes that's 1.5 $billion) cruise ship, Oasis of the Seas.  Its inaugural cruise is in just two weeks but it cannot even sell enough tickets to make its first voyage profitable.  And Royal Caribbean is sweating bullets figuring out how it will finance the even more expensive cruise ship Allure of the Seas, which will be arriving next year.  

So how does Royal Caribbean plan to pay for its two + $3,000,000,000 "Monsters of the Seas?"

Lets-Screw-The-Crew-Members-First

Royal Caribbean started pinching pennies with its crew members when it realized that the economy was tanking.  Its stock fell from $45 a share to under $6 a share, and it became obvious that it could not meet its financial obligations for its new mega cruise ships it ordered several years earlier.  Long before Royal Caribbean turned its back on its most loyal passengers - its Diamond and Diamond Plus passengers - the cruise line targeted its crew members to try and suck money back into its business.

As I mentioned in a prior article "Cruise Ship Medical Care - Royal Caribbean Gives Their Crew Members the Royal Shaft,' Royal Caribbean has been giving the screws to its foreign crew members, particularly the men and women from the Caribbean islands. The cruise line slashed Crew Member Medical Treatmentthe daily amount it pays to its sick or injured crew members from $25 a day to only $12 a day.  Obviously, no one in the world can eat and pay rent and other living expenses - which is the cruise line's legal obligation - on a pittance of only $12 a day.  But this is what Royal Caribbean is doing, scrimping on every penny, to try and finance its new cruise ships. 

Another tactic Royal Caribbean used to save money was to adopt a strict policy of keeping its crew members out of the U.S. whenever they are injured or become sick.  Under the General Maritime Law, cruise lines like Royal Caribbean are obligated to provide prompt and adequate medical treatment to their ill crew members.  This is called the doctrine of "maintenance and cure," the oldest legal doctrine in the U.S. 

Royal Caribbean is based here in Miami, which is a good place to manage its crew members' medical needs.  But the cruise line adopted a policy of keeping the ship employees out of the U.S.  Royal Caribbean is the poster child of corporate malfeasance when it comes to abandoning its sick crew members in third world countries around the world.      

"Ms. Jones" - Royal Caribbean Sees What It Can Get Away With        

We have a crew member client, lets call her "Ms. Jones."  She is from Jamaica.  She is a twenty-five year old, hard working woman who, like many young people from Jamaica, sought a career and better life working on a cruise ship.  In April of this year she felt sick and went to the ship doctor on Royal Caribbean's Jewel of the Seas while the ship was in Europe.  The ship doctor did not take Ms. Jones seriously.  She continued to work.  April turned to May and May turned into June.  Finally she was referred from the cruise ships to a doctor ashore who eventually mis-diagnosed her condition as a neurological condition.    

Royal Caribbean - Crew Member Medical Care When medical conditions cannot be managed on the cruise ships, Royal Caribbean sends its ill crew members to, of all places, the Dominican Republic for treatment.  Why?  It's cheap.  No other reason.  To save money.  The Dominican Republic is an impoverished country, next to Haiti. It is certainly one of the last places you would think of for state-of-the-art medical treatment.  

Dumped in the Dominican Republic

The odds were stacked against Ms. Jones when she arrived in the capital, Santo Domingo. But the good news, initially, is that the doctors finally ordered blood tests and diagnosed that Ms. Smith did not have an orthopedic problem.

She had leukemia. 

This is not a good diagnosis and the diagnosis had been unreasonably delayed.  But the doctors at least had finally figured out what was ailing Ms. Jones.  They had a plan as of early July.  The doctors notified Royal Caribbean and requested permission to start Ms. Jones on the preferred drug for this type of leukemia, "Gleevac," and to consider her for bone marrow transplantation.

Neglected In Jamaica

So what did Royal Caribbean do?  Did they fly her quickly to Miami which has excellent board certified oncologists?  No. They sent Ms. Jones back to her village in Jamaica, a location which makes Santo Domingo look like a thriving metropolis. Royal Caribbean provided no medicine to treat her leukemia and no plans for bone marrow transplantation.  They did this to save money.  Ms. Jones found herself in Jamaica in a weakened and immunosuppressed condition with a malignancy.  Yet no "Gleevac."  No money.  No "sick" wages.    

Ms. Jones languished in Jamaica.  July turned into August.  And then August turned into Leukemia - Crew Member Medical TreatmentSeptember. No Gleevac.  No bone marrow transplantation.  No living expenses.  Her calls and emails to Royal Caribbean begging for assistance were ignored.    

Ms. Jones contacted us.  We immediately notified Royal Caribbean and demanded that Ms. Jones receive her Gleevac, her living expenses, and wages.  We insisted that she sent to Miami for evaluation.  In response, Royal Caribbean called our client directly, behind our back. We have seen Royal Caribbean do this before. They were caught, and they began scrambling. 

Royal Caribbean then wrote to us, claiming that Ms. Jones had received her medicine.  This was a big lie.  We pressed the issue and Royal Caribbean instructed us not to contact its "medical department."  We were left to deal with a low level "claims adjuster" whose only job is to deny claims -  like the insolent claims representative for the "Great Benefit" insurance company in John Grisham's Rainmaker who writes denial letter after denial letter to the mother of a child dying of leukemia. 

Crew Member Medical Treatment - Cancer We quickly by-passed the claims handler and wrote to and called the lawyers at the cruise line.  They informed us that because a lawsuit had not been filed, they would not talk with us.  So within one hour, I prepared a lawsuit and had a process server run over to the port to serve their General Counsel.  Still, they refused to discuss the situation. They continued to stall, lie and obfuscate.

Not a Single Gleevac Pill in the Entire Country

Finally, the truth became evident - not only had they failed to provide Ms. Jones with the life saving "Gleevac" but there was no such medicine in the entire country of Jamaica.  Finally, Royal Caribbean arranged for the medicine to be flown to Jamaica - over 5 months after Ms. Jones first went to the Royal Caribbean ship doctor.

Like most cancers, leukemia left untreated can advance to the "blast" stage, where the prognosis is not good.  And the chances of death increase exponentially. 

As of this late date, Ms. Jones remains in Jamaica.  She is still taking her Gleevac, as long as it Royal Caribbean Cruises - Worst Cruise lIne in the World lasts.  She is receiving only $12 a day to live on, always paid late. On Friday evening, Royal Caribbean finally agreed to permit Ms. Jones to come to the U.S. but it took her hiring a lawyer and filing a lawsuit first.  We are trying to obtain a visa for her from the U.S. Embassy so she can come to Miami to be properly evaluated and treated by board certified U.S. oncologists. 

Her life depends on it.

For anyone reading this article who like me has lost a loved one to cancer, you know that life is too precious to play games like this. Particularly by a $15 billion dollar corporation.  Life is far too precious for such arrogance. 

Royal Caribbean's Priorities - Profits Not People

Meanwhile the hype and fanfare surrounding the arrival of Royal Caribbean's billion dollar cruise ship Oasis of the Seas continue.  You can read what I think of this boondoggle and environmental disaster in "Royal Caribbean's "Monster of the Seas" - a Cruise Ship Only Gordon Gekko Could Love.  There are lots of empty cabins which Royal Caribbean needs to fill for the Oasis of the Seas to make money. 

Titanic dreams occupy the minds of Royal Caribbean executives, CEO Richard Fain and President Adam Goldstein.  Their egos and the fate of Royal Caribbean are hopelessly intertwined with these floating monstrosities.  

They have never heard of Ms. Jones or other crew members like her, living on $12 a day, fighting to stay alive.

 

Photo Credits

Oasis of the Seas      DailyMail.co.uk  "Inside the world's biggest and most expensive ever cruise ship, the £810million Oasis of the Seas"

Photo of Royal Caribbean crew member, Mr. Doran McDonald    Jonathon Postal, Miami New Times 

Leukemia blood film    Euthman's Flickr Photostream

Sexual Assault of Children on Cruise Ships - A Problem the Cruise Community Wants to Forget

Two stories hit the internet this weekend regarding children being raped on cruise ships.

12 year Old Raped On Royal Caribbean's Mariner of the Seas

The first article involves allegations that an adult passenger drugged and raped a 12 year old girl cruise ship rape - childrenwho was sailing on Royal Caribbean's Mariner of the Seas.  The complaint alleges that the adult met the child at a "teens-only" event sponsored by the cruise line. The information is contained in a Miami maritime lawyer's blog:

"Royal Caribbean Cruise Line advertises and markets that it has programs and caters to pre-teens and teens. In fact, the cruise line advertises on its website that it provides as 'adventure ocean youth facilities including teen only areas” and advertises and represents that 'our 12-14 and 15-17' teen groups give them the freedom to come and go as they please for sports, themed parties, movie nights, and more. Teens can also meet up and chill-out in the laid back Living Room lounge, or cut loose at Fuel, the teen only night club.

Royal Caribbean also markets, advertises and represents that 'parents don’t have to worry about you hanging out there, because every member of our team staff holds a college degree and education, recreation or a related field and has experience working with youth ages 3-17.' Their advertisement also states that this program is 'available on all ships.'

However, on this particular cruise, despite its representations, Royal Caribbean allowed an adult man to attend a teen-only event. In turn, the adult man then seduced our client, a minor child, 12 years-of-age at the time of this incident, drugged her, and raped her."

cruise sexual assaultThese type of cases are troubling because the public does not realize that there is a problem with sexual predators on cruises (both crew and passengers).  To make matters worse, the cruise lines tell the parents not to worry about their kids because the cruise line will keep them safe which is not true.  

We have handled and are currently handling cases where children from age 3 to 17 have been raped or molested after being entrusted to the cruise lines' "kid activity centers" or "teen camps."  Some of the parents of the victimized children were cruise fanatics before their lives were forever changed by the crime committed against their children.  

Juvenile Sexually Assaulted on P & O Cruises' Pacific Sun

The second  story involves the alleged sexual assault of a juvenile on P & O Cruises' Pacific Sun. The article is entitled "Sex Claims Clouds Cruise." Cruise Law News was the first to report the incident in the U.S. in an article dated October 10, 2009. I also tweeted about the incident on Twitter. 

Then silence.

Cruise Community's Indifference to Shipboard Crimes Involving Children?

cruise sexual assaultNo U.S. newspaper covered the stories.  No one in the world of Twitter re-tweeted the stories.  The cruise line did not even bother to issue a press statement about the sexual assault of a minor on the P & O cruise. No calm and reassuring statement via YouTube by cruise line CEO Ann Sherry, who I have praised in the past.  

The Cruise Line International Association (CLIA), whose Twitter name is humorously @CruiseFacts didn't even bother to  issue its usual crime-is-rare denials. Not a single one of the 16,000 travel agents, who are an integral part of CLIA, took a moment to inquire into the stories. 

What's more disturbing is that no one in the cruise community bothered to address these disturbing stories.  The editors of the popular CruiseMates or CruiseCritic online cruise communities couldn't find space on their blogs to mention the assault of a minor during a cruise. There are hundreds of cruise fanatics who tweet and post comments incessantly about the most trivial of cruise "issues."

But not a single mention of a minor being raped during a cruise.  

Frivolous Thoughts From a Frivolous Industry?

Instead, the cruise fanatics were obsessed with the "issue" of an Italian couple filing suit because the cruise line did not tell them that they booked a gay cruise.  Like, who cares?  Well the cruise community does.  They were so fired up about the two homophobic cruisers that USA Today's cruise community blog @CruiseLog recorded, as of the writing of this blog, 757 comments on the story.  @CruiseLog's story about some nuts suing over a gay cruise was the fifth most read story at USA Today, ahead of the story about President on Obama trip to New Orleans! 

But not a single mention of a child raped during a cruise

children - rape on cruise ships The cruise fans who blog and twitter undoubtedly use the same search words in their Goggle readers as I do or have similar RSS feeds.  They obviously see the same stories popping up about sexual assault of children on cruise ships, or the robbery of eleven cruise passengers last Sunday at a tourist attraction in the middle of Nassau, as I did. 

But they choose to ignore these type of unpleasant stories.  Is it because they sold out to the cruise lines who pay money for banners and ads on their web sites?  Or they don't want to disrupt their give-us-a-free-cruise-and-we-will-write-a nice-review arrangement? Or because they simply don't want to offend their friends in the cruise industry who invite them to the behind-the-scene parties and events?   

Which Cruise Line has the Best Steakhouse???

So we have cruise cheerleaders like @CruiseMates, @CruiseCritic and the @CruiseWhatevers  tweeting and blogging incessantly about breaking "stories," like just how big the Oasis of the Seas is!!!  Wow!!! 

I realize that those cruise fans reading this blog have more important issues to consider. Check out the debate on USA Today's cruise blog now: Which cruise line has the best steakhouse? We're debating the topic today!!  48 comments and counting!

Now that's something to blog about!

Royal Caribbean and Carnival Cruise Ships Collide in Cozumel

In a prior article, I discussed how cruise lines can report on breaking news by using social media applications like Twitter and Twitpic and manage their reputations in the process.

Twitter was the first to report the collision between Carnival and Royal Caribbean's cruise ships at port in Cozumel. Neither Carnival nor Royal Caribbean used their Twitter pages.

Instead, Carnival employee @Dan85Poindexter was the first person to tweet that Carnival's Legend collided with Royal Caribbean's Enchantment of the Seas in Cozumel after the Legend's mooring lines were released.

Apparently, strong winds pushed Carnival's Legend into the Enchantment, causing relatively minor damage.  Some have characterized the incident as the two cruise ships "trading paint."

Another person on Twitter @enchantedtravel reported on Twitter: "RCCL damage not severe, no tears in hull, and have left for Belize City. Unsure re Legend." She then posted three photos of the collision: http://twitpic.com/jsnyw  http://twitpic.com/jso07 http://twitpic.com/jso18

In addition to the tweeting passengers, a resourceful passenger uploaded his video of the Carnival - Royal Caribbean collision to YouTube.  One of the passengers on the video is heard criticizing the Captain of the Carnival cruise ship: "you have the whole f - - - ing ocean to park on!"

It should be obvious to anyone with a computer that breaking news will no longer be covered first by newspapers or the conventional media, but by citizen journalists, iPhone photographers and YouTube videographers.

 

 

Its nice to see the Twitpics and YouTube videos for yourself rather than having to rely on cruise line press statements and the usual spin.

 

Photo credit: @enchantedtravel

Video credit: hedojake (via YouTube)
 

Cruise Ship Medical Care - Royal Caribbean Gives Their Crew Members the Royal Shaft

In 2004, The Miami New Times interviewed me as part of an investigation into how cruise lines treat their crew members once they become ill or injured. The article was entitled "Screwed If By Sea - Cruise Lines Throw Workers Overboard When It Comes to Providing Urgent Medical Care."

The article focused on the two largest cruise lines, Carnival and Royal Caribbean. Around 75% of U.S. passengers sail on cruise ships owned or operated by these giants. Virtually all crew members are non - U.S. employees, from countries like Jamaica, Trinidad, or Honduras where medical care is either non-existent or spotty at best.  

Maintenance and Cure - the Oldest Legal Doctrine in the United States

Cruise lines are legally obligated to provide prompt and adequate medical treatment to their crew members whenever they become ill or injured on the cruise ships. The doctrine is called "maintenance and cure," and has existed in the U.S. for almost 200 years. It is one of the few absolute legal doctrines in the world. Traced back to the Medieval Sea Codes, the doctrine evolved over the centuries out of a concern that hard working crew members should not be abandoned in distant ports. Shipowners are required to provide medical treatment and sustenance so that the crew members will recover from their illnesses. In a nutshell, the maintenance and cure doctrine requires the cruise lines to treat crew members as if they were their own children.

Neglectful Parents in 2004

The "Screwed If By Sea" article revealed that Carnival and Royal Caribbean were very neglectful parents.

The article hit the cruise industry like a bomb. The public learned that the cruise lines were acting outrageously. The New Times revealed that Royal Caribbean kept a seriously burned crew member in his cabin with nothing but Ibuprofen, and then tried to ship him back to the Caribbean from Alaska with no arrangements for medical care. In another case, Royal Caribbean sent a crew member with cancer home to die with no medical treatment. Although the cruise lines were based here in Miami and their cruise ships regularly called on ports in Florida where appropriate medical care is readily available, the companies schemed to send the ship employees to the far corners of the earth where the crew members would languish and their medical conditions would undoubtedly worsen.

How Are Carnival and Royal Caribbean Behaving Today?

The article was published in 2004, five years ago. How are these companies treating their crew members today?

Carnival is doing better. Although some maritime lawyers may disagree, I have found that Carnival is making an effort to more or less provide appropriate care to their sick crew members. For example, we represent a crew member from India who suffered a serious knee injury. He developed osteomyelitis. Once we became involved, Carnival authorized and paid for treatment at the Mayo Clinic where the crew member received outstanding medical care by a team of orthopedic and infectious disease specialists. Carnival efficiently arranged for transportation, food and living accommodations. Our client improved. Carnival did what it was legally required to do. Our client benefited.  A win-win situation.

Royal Caribbean, on the other hand, has gotten worse. In 2004, Royal Caribbean paid $25 a day toward the living expenses of its crew members - a figure which could provide a meager sustenance for some but not all employees. But now, Royal Caribbean provides only $12 a day. No one in the world can eat, cover their rent and utilities, and pay for transportation on such a pittance. Royal Caribbean knows it, but does not care.

Royal Caribbean has also adopted a strict keep-them-out-of-the-U.S. policy. The company saves money by sending its employee to places like Nicaragua and St. Vincent. But these places lack basic medical facilities and basic medicines. The crew member’s heath and life are compromised in the process.

A Royal Money Game

Unlike Carnival, Royal Caribbean is saddled with huge debts. It is struggling financially to bring the $1,000,000,000 Oasis of the Seas, an unnecessary extravagance, into service.  But it is nickeling its crew members, literally, to death. We lost one client to cancer because Royal Caribbean refused to schedule a follow up appointment over the course of five months. Royal Caribbean is neglecting other crew members with serious medical problems, like debilitating neurological injuries and leukemia.

Royal Caribbean is one cruise line which continues to demonstrate that it cares more about money than its crew members.

 

Photo credits

Photo of cruise ship and Royal Caribbean crew member, Mr. Doran McDonald - Jonathon Postal, Miami New Times      

Cruise Inc. - Big Money On the High Seas - CNBC      

Royal Caribbean's "Monster of the Seas" - a Cruise Ship Only Gordon Gekko Could Love

Cruise fans, travel agents and cruise communities have been abuzz in anticipation of Royal Caribbean's new cruise ship - the "Oasis of the Seas."   "Amazing! . . Wow! . . Look at that!" . . . have been the extent of the popular media's insight into this new super mega ship.    

But a few journalists have questioned the environmental appropriateness of this monster of a cruise ship. In an article entitled "A Titanic for These Times," San Francisco writer Mark Follman concludes that only someone interested in a "decadent vacation cruise" could rationalize boarding what will be the biggest, longest, tallest, widest, heaviest, and most expensive passenger ship ever built.

"Floating Emblem of a Bankrupt Era?"

Follman's intuition is that the experience would be akin to "feasting on a nine-course meal in the middle of an Ethiopian refugee camp."  He cites an article by Rory Nugent in the Atlantic magazine which questions the rationale of building such a monstrosity.  According to the article "Hope Floats," the passengers will consume 560,000 gallons of water a day,  and the ship will burn 12 tons of diesel an hour.  Although Royal Caribbean and the cruise industry's 16,000 travel agents may hope that the Oasis of the Seas will be a success, Mr. Nugent raises the question that the ship "may leave the dock already a dinosaur - a floating emblem of a bankrupt era."

A Corporate Felon That Can't Get It Right 

At a time when only fools question the effect of greenhouse gases, the melting of the Arctic cap, and the need to develop sustainable businesses, Royal Caribbean has spent and mostly borrowed over a billion dollars to create a ship so at odds with the environment that it resembles the monster in the movie Cloverfield.  In 2004, Royal Caribbean came off of a 5 year probation after pleading guilty to felonies for widespread pollution and repeated lying to the U.S. Coast Guard.  Just two days ago, the environmental group 'Friends of the Earth" awarded Royal Caribbean a "F" for the disastrous impact on air and water caused by its cruise ships. 

Three 250 HP Engines on a 37 Foot Boat?

Many corporations take on the personality and values of their leaders. During the publicity build up for the Oasis of the Seas' debut, Royal Caribbean's CEO Richard Fain was interviewed by David Andrews of the U. K.'s "Times Online."  In an article aptly entitled "Biggest is the Best for Cruise Chief,"  Mr. Fain reveals his rivalry with Carnival and the need to "give his business the ascendancy again . . . the Royal Caribbean International brand . . . will be bigger than anything Carnival can compete with."

After finishing the article, I felt that I had just read the lines for Gordon Gekko ("greed is good") in the 1987 movie Wall Street

 

The article ends with Mr. Fain mentioning his 37 foot powerboat - “it’s got three 250hp Yamaha engines, goes 52mph  . . . "

750 hp on a 37 foot boat?  I suppose that's more economical than the 100-megawatt power grid and 3,300 miles of electrical cables on his new monster of a cruise ship.

 

 

Photo credit - Oasis of the Seas - Royal Caribbean Cruises Ltd, via San Francisco Chronicle ("Oasis of the Seas is a real ocean monster")

"Suicide" - One of the Cruise Lines' Favorite Excuses When a Passenger Disappears at Sea

For the past many years, I have watched cruise lines respond to each disappearance at sea by blaming the passenger.

Selling Dreams of Carefree Vacations

Cruise lines like Carnival and Royal Caribbean spend hundreds of millions of dollars a year to create the illusion of carefree vacation getaways where hard working Americans can relax, let their guard down, and forget the worries of city life. Passenger "disappearances" are inconsistent with the cruise industry’s marketing image which sells tickets.

When a passenger "disappears," there are a number of possible explanations.  Was foul play involved?  Did the passenger act carelessly due to alcohol?  Was the intoxication due to the cruise line's negligence in over-serving the passenger to make the targeted profits for the cruise?  Or was the disappearance due to a plan by the passenger to end his or her life?   

The possibilities are many but the cruise lines' conclusions are few. Cruise ships are quick to attack the passengers’ character and to steer blame away from themselves when a passenger goes overboard.

Merrian Carver - Royal Caribbean Cover Up, Stonewalling, and the Big Lie

When 40 year old Boston resident Merrian Carver "disappeared" from the cruise ship Mercury operated by Royal Caribbean’s subsidiary brand Celebrity Cruises, the cruise line tried its best to cover the incident up. It didn’t report Merrian missing to either the FBI or the Alaskan State Troopers, even though the cabin attendant reported her missing early in the cruise. Merrian’s Dad, insurance executive Ken Carver, began a serious investigation. Royal Caribbean responded by lying to Mr. Carver and disposing of evidence.  Mr. Carver didn’t go away and the story went public.  The The Arizona Republic published an excellently researched and written story.  In response, the cruise line reached into its bag of tricks and pulled out a good excuse: " . . . there is very little a cruise line, a resort or a hotel can do to prevent someone from committing suicide." 

Aside of the speculation fueled by the cruise line's lawyers and PR team, there was no competent evidence whatsoever for Royal Caribbean's self serving announcement to the media. If it was a suicide, why did Royal Caribbean work so hard to cover the incident up and lie to Mr. Carver?  Indeed, there is now an issue whether a crew member was involved in Merrian's death.  

George Smith IV - Attack the Victim

I witnessed the same type of corporate thuggery while representing Jennifer Hagel whose husband George Smith of Greenwich Connecticut disappeared under suspicious circumstances during the couple’s honeymoon cruise on Royal Caribbean’s Brilliance of the Seas. For months the Hagel and Smith families patiently waited for information explaining the circumstances surrounding the disappearance of the healthy and handsome 26 year old man.

But when their frustration forced them to the press for answers, the cruise industry’s response was quick and brutal. Michael Crye, representing the International Council of Cruise Lines ( the predecessor to today’s Cruise Line International Association - "CLIA") told an AP reporter investigating the story " . . . its difficult if someone chooses to do harm to themselves . . ."

Carefully Planned Hit and Run Attacks By Cruise Line PR Departments 

These type of statements are not random or insensitive rants from low level employees. The cruise lines' PR departments carefully craft the announcements and issue them only after being run through their legal departments. The Merrian Carver "suicide" theory was issued by the Royal Caribbean corporate communications director only after being reviewed by the cruise line’s outside legal counsel. When the cruise industry faced embarrassment over Royal Caribbean's mis-handling of George Smith’s death, out trotted Mr. Crye - the vice president of the cruise trade organization and himself a lawyer. Mr. Crye issued the he-did-it-to-himself statement on behalf of the entire cruise industry (CLIA's motto is "one industry - one voice"), without a shred of evidence justifying such a conclusion.

Amber Malkuch - Holland America Lines' Attack Is Business as Usual  

The recent disappearance of Washington resident Amber Malkuch shows that little has changed. Amber was 45 when she sailed on the Holland America Line ("HAL") cruise ship Zaandam. On August 3, 2009, Amber disappeared. The usual protocol when a passenger disappears should be for the FBI or the state law enforcement authorities to board the vessel at the next port and to conduct an investigation. The period of time leading up to the cruise ship's arrival at the next port is critical because the cruise line controls the scene of the disappearance, the witnesses and all of the evidence. Before the authorities can conclude whether the "disappearance" resulted from an accident (due to the ship's negligence, or the passenger's carelessness or intoxication, or a combination of factors), foul play or suicide, they must first review the evidence and interview passengers and crew members.

But on August 4, 2009, before the Alaskan State Troopers concluded their investigation, a member of HAL's PR department and CLIA's PR team, Sally Andrews, announced to the media that Amber probably took her own life. The "suicide" conclusion was picked up by all of the major news outlets and reported prominently on FOX News and other news stations.

This surprised not only Amber’s friends and family, but it dumbfounded the Alaskan State Troopers who had yet to review photographs and video, conduct interviews or analyze toxicology reports. The Anchorage Daily News reported "Troopers Miffed at Cruise Line’s Rush to Judgment." The Seattle Post Intelligencer quoted a representative of the Alaskan State Troopers saying:

We’re the people actually looking into the exact cause of death . . . We’re the ones doing the interviews and looking at the evidence . . . And if we haven’t been able to make a determination, how can the cruise line who isn’t trained?"

Who Do You Trust?  The Alaskan State Troopers or the Cruise Line?

Does Holland America Line care about what the evidence reveals?  In the world of cruise line PR (perception vs. reality), what matters most to the cruise lines seems to be the public’s perception that cruise ships are safe rather than the reality that perhaps they are not.

Determining the cause of passenger overboards is the role of experts - the U.S. Coast Guard, the F.B.I., and other law enforcement authorities - not the cruise lines' PR departments.          

 

Photo credits:

Kendall Carver - photo of Merrian Carver

Kevin Wolf (AP) - photo of Maureen Smith, Michaeil Crye, Jennifer Hagel

Seattle Post Intelligencer - photo of Amber Malkuch