Crew members work hard on cruise ships. Waiters and cabin attendants earn wages from Royal Caribbean of only $50 a month. That's right. $50 a month. That's something like $1.67 a day. They depend almost exclusively on tips from the passengers to support their families back home.
Utility cleaners are not entitled to tips, and they earn around only $545 a month. That's around $18.30 a day.
Crew members work a minimum of 12 hours a day, sometimes more.
They work 7 days a week. Every single day of the month. For 8 months.
When a norovirus outbreak occurs, they are pressed into duty to try and sanitize the huge ship. That involves hours and hours of extra spraying and wiping and scrubbing everything in sight.
I cannot imagine the extra work required of the cabin attendants who clean as many as 18 cabins and bathrooms a day. I don't know how these men and women clean so many cabins and bathroom when there's no gastrointestinal illness outbreak. But when noro virus strikes and the puking and diarrhea starts, there are literally millions and millions of noro infected microbes floating around in an aerosolized form. The microbes can fall into the fabric of the furniture, the duvet covers on the bed, into the carpet fibers, and all the tiny nooks and crannies of the bathroom tiles.
When the passengers leave the cruise ship at the last day of this cruise from hell, will they tip these hardworking crew members? Many passengers are mad and feel ripped off. They didn't obtain the vacations which they paid for with their family. They want their money back from the cruise line. Are they going to track down the public bathroom cleaners responsible for sanitizing all of the public restrooms and give them a $50 tip?
Today Royal Caribbean announced "compensation" for the passengers: a 50% refund and a 50% future credit. Is that fair? Some will accept it. Others will think that they are being mistreated again. Some people were sailing on the Explorer as a replacement cruise after the Grandeur of the Seas caught on fire last year. Are they interested in testing their luck one more time?
Whatever you think of the cruise line's offer of compensation, remember one thing. The crew is not getting a nickel extra from the cruise line. So if you are a passenger and want to bitch, whine, moan and complain, don't forget about all of those crew members you left behind. Remember that they were the ones cleaning up all of your vomit and removing your bio-hazard bags. They are not receiving any compensation at all. They are busy trying to get the cruise ship in shape for the next 3,000 guests who will soon board.
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