Another Crew Member Goes Overboard From Royal Caribbean's Serenade of the Seas

A newspaper in Italy is reporting that a Royal Caribbean crew member disappeared from the Serenade of the Seas earlier this morning.

The Adnkronos newspaper in Rome reports that the Serenade of the Seas was sailing from Mykonos. Upon arrival at the next port around 7:00 AM this morning, it was discovered that a cabin steward was missing. (Another news account says he was a cleaner).  The newspaper mentions that the last CCTV image of the crew member on the cruise ship was around 1:00 AM and shows the employee walking through a door.  There apparently are no images of the crew member going overboard.  The crew member is reportedly from the Philippines. 

The newspaper states that a search was conducted by five Coast Guard patrol boats and two aircraft.

Royal Caribbean Serenade of the SeasThis is the third person to go overboard from a Royal Caribbean cruise ship in the last three weeks.

On September 20th we reported on another crew member who went overboard from this same cruise ship, the Serenade of the Seas, as it was sailing to Italy. You can read our article here

On September 17th a passenger disappeared from the Allure of the Seas shortly after it sailed from South Florida.

In addition to these three Royal Caribbean overboard cases, on September 29th a passenger went overboard from the P & O Aurora cruise ship.

On October 9th we reported on a Holland America Line passenger who disappeared during a cruise on board the HAL Veendam. 

Five passengers missing from cruise ships in the last month. Unfortunately there is no news coverage of cruise ship overboard cases unless the person is a U.S. passenger.  The U.S. press has virtually no interest if a "foreign" crew member goes overboard. Royal Caribbean will not make a statement unless a major media outlet makes an inquiry.  

If you have information about this latest overboard please leave a comment below, or join the discussion on our facebook page.

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Comments (13) Read through and enter the discussion with the form at the end
Rudolph - October 13, 2012 7:23 PM

This is amazing,i believe how stressfull is the life onboard of those ships.
God bless all family's !!

Sofia - October 13, 2012 7:36 PM

Low wages,long hours,no family,poor food,cabin as box,
no weekly break,wow ratings required,bad sleep,problems back home,etc, etc . . . My advise,live in harmony with green nature,family and friends.

Steven J Fromm - October 14, 2012 5:48 PM

Wow, this looks like a very serious trend this is receiving no media coverage. Hope your posts bring this out to the public somehow.
Not sure what to make of these events; suicides,accidents, what?

Ed - October 15, 2012 2:04 AM

I sincerely hope that this is not a human organs trafficking.

robert - October 15, 2012 3:23 AM

for all those bad deeds that they thought about ships life there always good deeds, its just happen for those crew that tired of working in ship.For me every thing that I have is because of the cruise ship.Sorry to hear for the less fortunate.................... Long live Princess cruises!!!!!

eder - October 15, 2012 12:15 PM

I USE TO WORK ON BOARD SERENADE AND I THINK ROYAL CARIBBEAN AND THE REST OF COMPANIES SHOULD OFFER A HUMAN TREATMENT BECAUSE IS NO NATURAL THE WAY THEY WANT YOU TO WORK NOT ONLY WITH THE WORKING TIME(10-16 HRS. NO REST NEVER DURING 6,7 OR MORE MONTHS) BUT THE PRESSURE FOR RATINGS, THEY WANT YOU TO BE ON TIME BUT YOU NEVER FINISH ON TIME THAT IS NOT RESPET AND GUESS WHAT .. SALARY IS ONLY TIPS ROYAL CARIBBEAN PAY YOU ONLY $ 50 USD YES FIFTY! PER MONTH AT RESTAURANT´S CREW. NOW IF YOU HAVE PROBLEMS BACK HOME SO LIVE BECOMES DIFICULT. IF PEOPLE IS JUMPING OVER BOARD IS BECAUSE CRUSE SHIP COMPANIES DOESN´T CARE. EDER LEAL ASST WAITER. SERENADE OF THE SEAS 2005-2006.

Ant - October 16, 2012 4:27 AM

People complain about long hours, low wages... but no one is trapped to work there forever, all you need to do is resign. The problem is, working on ships is, at the end of the day, easy money. People don't accept, nor agree, with the work conditions but are too scared to go back to the "real word" and get a proper job. That's when the mind goes crazy and people end up doing stuff like that. Don't think that RCI is none to be blamed for, as I said, people work there because they want - they have the choice of leaving at anytime.

bo drek - October 16, 2012 7:43 AM

may be that relations among phillipino crew are to be blamed for this last case. regarding being overworked and overstressed and underpayed and unapreciated.. that applies for all crew apart from most of the officers and staff. regarding situation when working as a waiter in a ship's restaurants refer to "cruise confidential" by brian david bruns who writes about situation aboard carnival ships but situation is pretty much elswhere in the industry aboard cruise ships .. ie pitiful !

cruiseforacause - October 17, 2012 4:46 AM

On 13th October yet again, another Royal Caribbean Crew member goes missing. At around 10pm that day the Crew member (cant name for obvious reasons) failed to show up for a meeting. At around 4 am on the 14th October in the wee hours of the morning announcements were made over the PA system for Rosario to present himself to the F&B managers office. It became apparent it was in fact a crew member missing. The calls for the crew member to present himself went on all morning. At around 8:22 am a formal search from all departments was made. The question one should ask is why did it take all of ten hours for a search to be done. With the assumption the crew member had gone overboard, a search at 8:30 am would be useless. Of course, it would be more important for the ship to arrive in port early so that the guest who paid their hard earned money for an excursion not to be inconvenienced. Doing a search at 8:30 am in the morning would guarantee that Royal Caribbean did everything in their power to locate the crew member, and cover all bases, so that should it be questioned it can be said they did.

It is sad to see that in less than a month two crew member have gone missing on the Serenade of the seas. This second incident will be kept silent so that the media does not get wind of it as the ship did not make any public announcement to alert guest as to what was happening on board.

Why you ask , would a crew member want to take his life. The answer is simple. Most crew member are from as they say, third world countries and of little significance to anyone, some are worked in excess of twelve hours a day for as little as $500 a month, yes, $500 a month , not to mention the constant pressure from supervisors and management and then being away from home for six to 8 months at a time with no support structure on board. Of course being from India the loss of this crew member will go unnoticed as India has some one point something billion population or more, what is one Indian less, right. And Royal Caribbean could easily replace him as another more desperate for a chance at a job would jump at the opportunity with an unsuspecting fate. Each employee represents a number some managers don't even know their own staff, the scheduler does not know who you are, they only know you by number. So no need to say your name. Perhaps each crew should have a bar code affixed to his/her body as they are only commodities owned by Royal Caribbean and by extension the cruise industry.

When next you take that hard earned cruise and spend your lavish dollars, try to remember that the employees whom you see being forced to smile and slave are hardly compensated for the service they provide. When next you complain about your stake being overcooked, remember its not a slap on the wrist but a possible warning for the crew member and if your meal did not arrive on time remember the crew member that served it will probably be given a smaller work station with less pay, and for that .25cents less the slot machine pays you and you complain, the worker from the third world country gets in trouble, when the pool attendant does not want to give you a towel without taking your card, remember , he is only following instructions and when you complain he still gets in trouble. Yes all too true when you take that vacation and you request all you can for free from your state room attendant and at the end of the cruise you only write complaints and don't pay your gratuities remember he or she only gets less than favorable pay and really rely on the gratuities for an opportunity to pick up a pay package on pay day.

There is so much we don't know about cruise ships and working below deck, its well hidden and with its glossy advertising only serves to mask the underlying facts .

Don't think much will come from this.

Who will do something about it?

Paula - January 19, 2013 12:39 AM

I have worked on a cruise ship and it is not as easy as 'just resigning'. You get locked into a contract, have to pay a penalty (us $650) to resign, on top of that you have to pay flights home as well.. I worked in the spa on board, working 12 - 14 hours every day for 6 months before I ended up resigning and going home.. I went home with only $3000. I spent thousands just organizing to get the job as well, so I ended up in debt. Also passengers don't seem to realize that tips are our wages.. We are effectively working for free if you do not tip. If we had no bookings in all day we still had to work 14 hours in case someone decided to come in and get a treatment. So. 14 hours of work with only 1 break for lunch, for NO pay. So all you passengers with more money than sense...spare a thought for the crew members working and living in awful conditions, constantly treated like crap..and don't even get me started on the food crew get..DEFINATELY not what you all get! Oh and also, we are not allowed to talk about life onboard to any guests or we get in the shit for it..so yeah, would NOT advise this as a viable job for ANYONE except maybe the captain etc as they get to treat us all like crap.

BAILEY - February 25, 2013 2:37 PM

hi i m working on royal caribbean EXPLORER OF THE SEAS as a WAITER for 6 years now.

THIS IS A FACT,THRUTH AND REALITY

hi my name is bailey,i have been working with royal caribbean for 6 years now.
the reason behind stressed,depressed,half hearted,emotional etc etc crewmembers are as follows.........

1,pressure from your supervisor to please the guest.

2,no proper food for the crewmembers of different nationality.

3,our supervisors,headwaiters,f&b manager,dinig room managers force us to lick the ass of the guest to get an excellent rating.
thats how they get the bonous n we dont get anything.

4,we as waiters do everything to please the guest,we even show the the tricks n magics n also we sing for them ,we entertain them.

also we have to give them a proper speech at the end of the cruise that is the second last nite{lobster nite}
the speech goes like this~ ok ladies n gentelman this is a very important message for you ,tonite or tomorrow morning you will receive a comment card in yur cabin n it says DINING ROOM SERVICE,FOOD SERVICE N WINE SERVICE this all belongs to waiter asst waiter
please fill up the comment card ,n please put excellent on the card.it will make SURE THAT WE WILL HAVE A JOB ON BOARD
some poor waiters tell the guest directly to put excellent.

THE RATINGS BREAKDOWN R AS FOLLOWS.
every excellent is +1 points
every good is -5points
every fair is -10 points
every poor is -20 points
every bad comment can result in a warning or consulleing.
the waiter can even loose the job.

this is why we beg for the guest to put excellent .even if the galley is very bad inside there r no cook we try our very best to get the food n deliver it to the guest.
we always go above and beyond for service..


THIS IS WHAT THE SOME GUEST DO TO US.........

1,some guest r so demanding ,they treat us like slaves.
2,they want every thing which is not on the menu..
like SHRIMP COCKTAIL,ESCARGOTS,CURRY FOR FU.....CKING INDIANS.we deliver everything

some guest eat everything n they show that they r not happy with the food,because they dont want to pay the waiter.

some guest eat everything n they dont pay the waiter at the end of the cruise,they just walk out of the dining room at the end of the dinner.

some guest come to eat every night in the dining room they enjoy everything food entertainment,tricks jokes done by the waiter ,they want to know our personal life ,background what we eat in the crewmess bla bla shi t shi tt
and at the LAST NIGHT of the cruise they dont show up,
only b,coz they dont want to pay,they eat in the windjamar cafe which is buffet n free for the guest.

poor waiter,waiting for his guest to come looling for his guest at the main door,thinking that they will come n will pay him..

some waiters n waitresses go to the kitchen or back stage of the dining room n they CRY...
THEY ALSO CURSE THE GUEST WHO DONT PAY THEM.
THEY FIRE BAD WORDS TO THEM...


THE guest r free to do anything .
if we complain to our supervisor or head waiter they dont do anything ,they r also worried for loosing their job,they r too scared to talk to the guest.

the guest has more freedom on the ship.

THERE IS A SAYING IN INDIA WHICH GOES LIKE THIS....
EVEN THE PROSTITUTE HAVE THE RIGHTS TO ASK FOR THE MONEY FOR THE JOB{BLOWJOB ANY SEXUAL ACTIVITY THEY DO}
THEY DEMAND FOR THEIR MONEY FOR THEITJOB.

BUT THE WAITER ON BOARD CANNOT ASK THE GUEST FOR THEIR MONEY.
THIS is rccl policy
SOME WAITERS GOT FIRED BCOZ OF ASKING THE GUEST FOR MONEY.


GUEST DONT UNDERSTAND THAT THE GRATUITY IS OUR SALARY.
THEY JUST DONT PAY.

when a guest book a cruise on the aplication it is mentioned that if u want to prepain the gratutity to the dining room staff.

the guest r very smart they dont do it because they know they can eat food in the dining room by giving hard time to the waiter n at the last nite of the cruise they can slowny walk or escape from the dining room.we waiters cry that our money we dont have a salary only $50 dollar a month is our salary rest we all depend on yur tips..

some guest come onboard for cruising and they only come to the dining room on the LOBSTER NITE which is also the formal nite
BECAUSE THEY ONLY WANT TO EAT THE LOBSTER N GIVE THE WAITER HARD TIME N DONT WANT TO PAY THE WAITER.

AGAIN POOR WAITER CRY .....
NO MONEY
THIS MONEY IS BREAD N BUTTER FOR OUR FAMILY WE WORK VERY HARD PLEASE PAY THE WAITERS.

ROYAL CARIBBEAN COMPANY olny cares for their money,guest books a cruise the company gets the money.

POOR CREWMEMBERS ONBOARD THOSE WHO DEPEND ON TIP OR GRATUITY FROM THE GUEST THEY SUFFER.

RCCL ALREADY MADE THE PROFIT OR THE MONEY,PORR CREWMEMBERS DIE ONBOARD TO MAKE THE MONEY BEG THE GUEST FOR MONEY N SOME GUEST DONT PAY....
ROYAL CARIBBEAN IS A SMART COMPANY...

IT IS ONLY 3.75 DOLLARS PER DAY FOR THE WAITER.
SO IN A 7 DAYS CRUISE IT COMES TO 26.25 DOLLARS FOR THE WAITER.
SHAME ON YOU AMERICANS WHO CANNOT PAY 26.25 DOLLARS

SHAME SHAME SHAME BIG SHAME SHAME..

NOW I HEARD THE LATEST NEWS THAT COMPANY WILL BE TAKING 12 DOLLARS FRM EACH GUEST AS GRATUITY FOR THE CREWMEMBERS TO PAY THEIR SALARY..
I THINK ITS TOO LATE OTHERS COMPANYS HAVE ALREADY IMPLEMENTED THIS SYSTEM OF SALARY....
RCCL ALWAYS THE LAST ONE TO IMPLEMENT ANYTHING...

POOR CREWMEMBERS
PLEASE WATCH SCREW THE CREW

GOD BLESS AMERICA

anthony gaffino - July 16, 2013 1:05 PM

I have been on many cruises and have always commented on this issue, there are really two things that should be done,all of the countries where these poor crew are being hired from should form a cartel on the lines of opec and make sure that no one is hired from member countries unless they are paid the minimum wage overtime etc and don't depend on tips, you guys expect tips as though it is your god given right, that's not how it works guys tips are solely at the discretion of the guests, shame on royal carribean and shame on your nri commissioner who should be really protecting the interests of hard working people like you, I would ask all guests not to tip any employees and if everyone did this no one would work on cruise ships, unless they are paid appropriately, this is the bitter medicine needed to cure this disease called GREED

tony - January 10, 2014 10:55 PM

Just returned from a RC trip to the Bahamas. I did not know how low of wages these cabin stuwards and waiters were getting. Our waiter did tell us several times to put down "Excellent" on the card. We thought he was trying to be funny. We did it anyway because he was excellent at what he did. We also chipped in money from each couple at our table and gave him $100.00 to share with his help. This waiter was extremely thankful. I thought he was overdoing it but now I know why. We left our cabin steward some money in an envelope. It sucks to read how bad they are treated. They were really nice to us.

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