Yesterday one of my clients, who I will call Jane Doe, contacted me after receiving an unsolicited email from the President of Royal Caribbean Cruises, Adam Goldstein.
The e-mail addressed her by her first name. It seemed to be personalized to her. It recognized her as a past customer and contained statements like:
"At Royal Caribbean International, the safety
The
The
The alleged incident occurred in April when the passenger was participating in an NCL organized "pub crawl." 