Norwegian Cruise Line (NCL) announced during the evening of Sunday November 18th that is was cancelling the current cruise of the Norwegian Jade due to an unspecified “mechanical issue.”

The Jade is currently is San Juan, Puerto Rico during the third day of a “10-Night Southern Caribbean,” having left Miami during the afternoon of November 16th.  The NCL cruise ship was scheduled to leave San Juan last night and arrive in St. Thomas later this morning. The ship was originally scheduled to call on St. Kitts, Barbados, St. Lucia and St. Maarten, returning to Miami on November 26th.

The Master of the ship, Captain Frank Juliussen, confirmed via a letter to the guests that the mechanical issue will keep the ship in San Juan until Tuesday, November 20th at which time “all guests will be required to disembark as the ship will undergo several days of repairs.”

NCL stated that it is trying to arrange charter flights for its guests back to Miami; however, it will pay $650 a person in change fees in the event that passengers are able to make their own flight arrangements.

NCl also stated that it is refunding the cruise fares and will extend a future cruise credit based on the cruise fare paid.

AIS data show the ship has been moved from a pier in Old San Juan to a nearby dock so that the passengers can disembark.

This is not the first time that a NCL has been cancelled during a cruise in the Caribbean due to mechanical issues. One year ago, NCL had to suspend a cruise on the Norwegian Gem due to mechanical issues related to the ship’s azipod system. The cruise was suspended in Barbados and flew the passengers back to New York. NCL later offered a 25% discount on a future cruise.

The Norwegian Star underwent a series of azipod problems in December of 2016 and in January/February of 2017 during Asian and Australian itineraries, which resulted in cancellation of the cruises and refunds and cruise credits to the guests.

NCL states that its terms and conditions for the cruise permit it to “cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice” due to “mechanical difficulties or any other reason whatsoever.”

Have a comment? Please leave one below or join the discussion on our Facebook page

A copy of a more legible letter can be viewed here.

A reader of Cruise Law News informs us that the Carnival Glory became stuck near the port of San Juan, Puerto Rico this afternoon after the cruise ship dropped several hundred feet of anchor chain and an anchor. The Carnival ship had just left Old San Juan (El Morro). A Carnival crew member states that the cruise ship’s starboard anchor became stuck after the ship left port. 

There are several on line videos of the Carnival Glory stranded outside of the port.  

A crew member states that the anchor chain was cut and the anchor left in the water, and the ship finally was able to sail away, headeding toward the next stops on its itinerary, the Turks and Caicos.

Have a comment? Please leave a comment below or join the discussion on our Facebook page

The last time that I heard about an anchor being dropped at sea while the ship was underway was when an intoxicated passenger aboard Holland America Line’s Ryndam snuck into a restricted area on the ship and released the vessel’s anchor as the cruise ship was returning to Tampa from Costa Maya, Mexico over seven years ago. The FBI arrested the passenger on felony charges of attempting to “damage, destroy, disable, or wreck a vessel."

Video: Seguridad Noticiasd

 

Celebrity Cruises SummitCelebrity Cruises announced that it is canceling the April 8, 2017 cruise aboard the Celebrity Summit and is shortening the April 17, 2017 cruise from seven to only four days, passengers are reporting. Celebrity is offering a 25% cruise credit and $200 per person to go toward re-booking airfare. We received this message advising of the changes this past weekend:  

" . . . there are about 4000+ passengers who have just had their spring holiday ruined. Seems Celebrity Summit is having a problem achieving full cruising speed and is canceling cruises just two weeks out, with a horrible offer of compensation. The ship has had reduced ports & port times for a few weeks because it is hobbling along, all while Celebrity says "don’t worry folks, no safety issues here." So now they have completely canceled the 7 days out of San Juan on 4/8/17 and reduced the 4/15/17 cruise for 7 days going out of San Juan to only 4 days. She looks to be going into dry dock for 10 days.

Imagine flying to San Juan for a 4 day cruise? The only air fare compensation is $200 per person which is ridiculous. You would think they would be working with each passenger to get them booked on another cruise for that week, but the passengers say that is not the case. They got an email saying you are canceled. Either completely or you are now on a mini cruise and we will refund you via on-board credit the prorated daily rate for your nice 7 day that is now a mini 4 day. Am not on this cruise personally but Cruise Critic has threads and each roll call does as well and it is apparent there are a lot of mad people. So if each person keeps their airfare and goes on this 4 day mini cruise they have to then get a hotel for 3 nights in San Juan for Easter week which is obscenely expensive. All these passengers are asking what to do….most do not seem to realize they have little to no rights…"

The Summit is apparently suffering from a reduction in its propulsion which has affected some of its prior cruises.

Passengers booked on these cruises are now expressing their natural frustration of having to try and find an alternative vacation at the last minute at high season when the hotel and airfare expenses are appreciably higher. Many people have asked us for advice whether this is "legal."  Unfortunately, the legislation which the cruise passenger’s advocacy group was successful in passing is quite limited in scope and provides no legal recourse under these circumstances. There is, of course, nothing that benefits anyone other than the cruise line in the ticket issued to the passengers. 

As a practical matter, affected passengers probably will lose at least a minimum of $1,000 each in higher airfare and hotels expenses. Considering that there are several thousands of passengers affected, these new and unexpected expenses will probably total well over several millions of dollars.

It’s fanciful to expect that the cruise industry, which is bent on maximizing profits, notwithstanding the tremendous profits that they are collecting, will offer more than the nominal cruise credit and the minimal $200-a-person airfare amount. 

The cruise lines will remind passengers that they should always consider purchasing insurance which applies to this type of occurrence.

Have a thought? Please leave a message below or join the discussion on our Facebook page.

March 29, 2017 Update: Several readers brought to my attention that this is not the first time that the Summit has had to alter its itinerary because of propulsion problems. A seven day cruise to Alaska was canceled back in September of 2004 when Celebrity put the ship in dry-dock for repairs. Passengers booked on the canceled cruise received a full refund and a free future cruise. More recently, Celebrity delayed the start of its March 27th cruise on the Summit from San Juan due to problems with the ship’s propulsion system, which forced the Summit to sail at reduced speeds. The ship had already been docked 3 days in Cozumel earlier in the month while repair efforts were attempted. 

Propulsion problems are relatively common in the cruise industry. Last year, nineteen cruise ships experienced propulsion issues which interrupted and delayed cruises. 

Today, the RCL Blog reported that the Anthem of the Seas is sailing at a reduced speed due to propulsion issues.

Photo credit: Wknight94 – CC BY-SA 3.0, commons / wikimedia.

News sources are reporting that a couple was found dead today aboard a Holland America Line (HAL) cruise ship that docked in Puerto Rico.

The local police said that the man and woman were sailing on the Ryndam and were in their 50’s and were from Cleveland, Ohio.

According to the news reports, no one is disclosing how, when or why the two people were killed.

HAL RyndamA police officer said that blood was found in a cabin but it was unclear how the couple died. He said that "We don’t know yet whether an object was used or what the motive was."

He said the ship’s crew found the bodies when they checked on the couple after not seeing them for a while.

The FBI has taken over the investigation.

The Ryndam departed Tampa, Florida, on Sunday for a 2 week cruise in the Caribbean. The cruise ship ported in Key West on Monday and sailed at sea for 2 days before docking in San Juan today.

The AP story (based on the cruise line’s PR department) speculates that the deaths may have involved a "murder-suicide’ but there is no information released so far which supports that conclusion. 

The FBI is handling the investigation at this point. The FBI generally does a terrible job investigating crimes on cruise ships. They often appear more interested in protecting the cruise lines’ reputation.

April 3 2015 UpdateHAL Jumps the Gun (Again), Calls Deaths a "Murder-Suicide"

Have a comment? Please leave one below or join the discussion on our Facebook page.

 

Photo Credit: Roger Wollstadt via Wikipedia Creative Commons 3.0