It seems that after an elevator malfunctioned on the Carnival Inspiration last weekend, with five guests inside, Carnival handled the situation poorly according to the comments posted on Facebook online. A reader of Cruise Law News sent this link to me today:
https://www.facebook.com/jacob.burrola.5/posts/2305552379537290
The Carnival officers who eventually responded appeared to be disinterested in
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PR News recently published an interesting article about how Royal Caribbean Cruises successfully handled its public relations image during the 2013 fire aboard the Grandeur of the Seas. Titled How Royal Caribbean Controls the Message During a Crisis, the article explains how the cruise line effectively controlled the narrative when the Grandeur caught
The captain of the Freedom of the Seas, Captain Ron Holmes, I am told by crew members is a good man. He is well liked and respected by the crew, from what the shipboard employees tell me.
After the fire, Captain Holmes, via a closed circuit television loop, explains to the passengers what just happened.
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A number of news sources report that SeaWorld’s Chief Financial Officer (CFO), James Heaney, will be joining Carnival Cruise Line as CFO next month. Mr. Heaney worked at SeaWorld since 2011.
As the movie Blackfish reveals, SeaWorld profits by forcing captive orcas, which swim a hundred miles a day in the wild, to entertain tourists. The
A Harris Poll released today reveals that the public has a lack of confidence in the reliability and safety of the cruise lines. Although the cruise industry was improving the public’s perception of cruising, the numerous norovirus outbreaks aboard cruise line ships this year seem to have "effectively stolen the wind from the industry’s collective
This weekend saw the epic failure of Royal Caribbean’s corporate communications department after two of its cruise ships, the Adventure of the Seas and the Navigator of the Seas, encountered difficulties returning to their respective ports.
The Adventure of the Seas encountered propulsion problems last week and, eventually, a total failure on Saturday night
This week I listened to the multi-millionaire cruise executives praise the cruise industry at the "state of the cruise industry" at the Cruise Shipping Miami (CSM 2014) trade show.
As anticipated, Carnival’s CEO and former Monsanto chemical executive Arnold Donald said cruise ship accidents are "so rare . . . cruising is safe." Royal Caribbean’s
This morning I wrote an article about Princess Cruises immediately blaming the sick passengers for what appears to be the latest norovirus outbreak aboard the Caribbean Princess: Blame Game: Princess Accuses Passengers of Starting Norovirus Outbreak on Caribbean Princess. Princess’s PR spokesperson Julie Benson accused the passengers of bringing the virus with them
The news of 600 passengers and crew members stricken with what appears to be norovirus is dominating the cruise news today. The story broke on Friday with the Centers for Disease Control (CDC) announcing that a little over 300 passenger and crew aboard the Explorer of the Seas were suffering from nausea and diarrhea.
The
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A newspaper in Australia presents two sides of the cruise industry today.
The main article is entitled: Death, Assaults, lawlessness … the Dark Side of the Cruise Industry. It’s a must read article for everyone interested in the historical view of the problems which continue to plague the cruise industry: missing passengers, excessive alcohol