Multiple news sources are reporting that a woman is missing from the Grand Princess cruise ship.

The U.S. cruise passenger was last seen around noon. News accounts state that the crew of the Princess Cruises ship reported her missing to the U.S. Coast Guard around 1:00 PM.

The Coast Guard deployed a Hercules aircraft to

Last year I published a series of articles about how cruise lines mishandle customer complaints and ruin their reputations in the process.

Part I of "And the Cruise Industry Wonders Why It Has An Image Problem" series focused on the ways that Carnival and Royal Caribbean managed to botch customer problems and tarnish their images.  

Part II took a