After the Norwegian Epic finally arrived in San Juan (after it experienced partial power loss causing NCL to cancel ports of call in Tortola and St. Thomas yesterday) reportedly via tugs on the starboard side, the NCL ship struck a pier in port and collapsed a portion of the dock.

TweetsWithTito videotaped the Norwegian Epic striking the dock.

The accident reminds me of an incident when the Celebrity Infinity crashed into a dock in Ketchikan, Alaska in June of 2016, or perhaps when the MSC Amonia struck a small dock in Roatan last year.

Perhaps some cruise guests will say that this was an appropriate end to a disappointing cruise.

Have a thought? Please leave a comment below or join the discussion on our  Facebook page.

Video credit: TweetsWith Tito via Twitter

Update: It appears that NCL is reportedly offering a pittance to the guests, only a 50% credit on a future cruise, and no refund of any kind. As one cruise passenger posted on Twitter:

The Norwegian Epic sustained power loss yesterday during its current cruise to the Caribbean, requiring the NCL cruise ship to divert to San Juan, Puerto Rico.

The Epic left Port Canaveral, Florida on February 9th heading toward Tortola, British Virgin Islands where it was scheduled to arrive this morning around 8:00 a.m. It was then scheduled to call on St Thomas, US Virgin Islands tomorrow (February 13th) and Great Stirrup Cay, Bahamas on February 15th before returning to Port Canaveral on February 16th.

The cruise ship reportedly sustained power loss to one or two engines (reports via social media vary) which reduced its speed to around 11 knots. It has slowly sailed a couple hundred miles toward San Juan for the last 24 hours. It is now approaching San Juan after NCL cancelled the ports of call on Tortola and St. Thomas yesterday.

I have received several emails from passengers on the ship as well as cruise guests’ family members asking for what options they have after the aborted cruise in question.

It is anticipated that NCL will refer the guests to its terms and conditions which permit it to “cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice” due to “mechanical difficulties or any other reason whatsoever.” It is largely a matter of whether NCL executives wish to extend good will to their customers.

Travelling with Bruce’s up-and-coming YouTube page (video bottom) was one of the first to report on the power failure. Cruise guests also left comments on Twitter.

Cruise guests Mr. Wozniak posted a humorous observation on Twitter yesterday, stating that he was on a “. . . broken cruise ship where everyone is freaking out. The people watching is amazing right now. You would think we were on the Titanic with the way some people are acting.”

This is not the first time in recent history that NCL has modified or cancelled cruises due to mechanical problems.

NCL cancelled a cruise on the Norwegian Jade due to an unspecified “mechanical issue” last November which left thousands of passengers in San Juan. NCL arranged for charter flights for many of its guests to fly back to Miami, and reimbursed those passengers who made their own flight arrangements. NCL also refunded the cruise fares and extended a future cruise credit based on the cruise fare paid.

Over one year ago, NCL had to suspend a cruise on the Norwegian Gem due to mechanical issues related to the ship’s azipod system. The cruise was suspended in Barbados. NCL flew the passengers back to New York and later offered a 25% discount on a future cruise.

The Norwegian Star underwent a series of azipod problems in December of 2016 and in January/February of 2017 during Asian and Australian itineraries, which resulted in cancellation of the cruises and refunds and cruise credits to the guests following widespread protests on the ship (photo above left).

Update: Norwegian Epic Crashes Into Dock in San Juan – some may say a fitting end to a disappointing cruise.

Have a comment? Please leave a comment below or join the discussion on our Facebook page.

The Miami Herald and CBS-4 are reporting that the NCL Epic cruise ship returned to port in Miami late last night shortly after leaving on a Caribbean cruise due to a medical emergency involving a passenger. 

The Miami Herald’s article "Emergency Forces Cruise Ship’s Return to Miami – Passenger May Have Died" stops short of stating that the passenger died.  But numerous on line sources are indicating that the emergency involved a passenger death. 

NCL Epic - Norwegian Cruise Line Epic - Cruise DeathThe newspaper’s story is based on comments posted on what is described as a "popular cruising website" (probably  CruiseCritic.com).  The comments apparently suggest that a 21 year old passenger may have died due to an allergic reaction to something he ate.  A number of police officers boarded the cruise ship when it returned to port in Miami, and there is alot of speculation about what happened.   

There has been no information released by NCL, which adds to the speculation.  This cruise line public relations contacts are Susan Robison, vice president, corporate communications & media promotions (305) 436-4762 srobison@ncl.com, and AnneMarie Mathews, director, public relations (305) 436-4799 amathews@ncl.com.  

And its vice president of sales and passenger services, Andy Stuart, is a regular on Twitter @nclandy and tweeted non stop when the Epic made its inaugural voyage a few months ago. 

Cruise lines like NCL lose alot of credibility when the only time you hear from them is when they are selling cruises and they disappear when trouble strikes.  

Update:

A travel agent and blogger’s website Chris Cruises has the following statement from NCL:

“After setting sail on a seven-day Eastern Caribbean cruise yesterday at approximately 4 pm, Norwegian Epic returned to the Port of Miami at approximately 12:45 am for a medical disembarkation. While the ship was approximately 40 nautical miles from Miami, a guest on board suffered a heart attack and passed away. All local authorities were notified and some met the ship upon arrival. The ship departed at approximately 2:45 am. Norwegian Cruise Line extends its sincerest thoughts and prayers to the guest’s family during this difficult time.”

Although the official NCL statement references a "heart attack," the FBI stated that the passenger had an allergic reaction to food.

A passenger on the cruise left a comment below that the passengers ate peanuts in a cookie.

The comments regarding the incident at Cruise Critic are here.   

The passenger has been identified as Kevin Edouard of Spring Valley, New York.

August 20 2010 Update:

A news station in Tampa reports that NCL confirmed that Mr. Edouard suffered a severe allergic reaction to peanuts: "Epic Passenger’s Allergy Believed to be Peanut." 

August 23, 2010 update:

Passengers on the cruise are commenting that another passenger died and a brawl broke out during the cruise.    

Please leave a comment below if you are on the cruise or have information about what happened.