Public Relations

An Instagram post effectively raises the question whether cruise lines inform other companies when they terminate the employment of a crew member for misconduct. Many crew members work for a variety of cruise employers over the years. It is not uncommon for a ship employee to work for just a few years for say, Carnival…

MSC touted the MSC Seaside as the “first of a new generation of MSC ships with revolutionary architecture and cutting-edge technology” when it christened the ship in Miami last year.  USA TODAY explained that MSC specifically designed the MSC cruise ship to “appeal to American cruisers.”

But when U.S. passenger Laura Eka and her newlywed…

Venice and Cruise ShipsItalian Transport Minister Graziano Delrio announced that cruise ships of certain tonnage will be stopped from cruising through the city’s Giudecca Canal around the historic St Mark’s Square. In "three or four years," large cruise ships of certain displacement will have to go to the north to the industrial port city of Marghera. Some newspapers report…

Reader's Digest Poll Most Trusted Brand Reader’s Digest has again selected Carnival Cruise Line as the "most trusted cruise line" in the world. 

As the popular cruise blog Cruise Fever writes: "The Reader’s Digest Trusted Brand Survey is an independent, online survey conducted in partnership with Ipsos Connect. This year’s survey polled 5,500 Americans nationwide who were asked to rate products they…

Former Oceania Cruises passenger Toronto resident, Richard Silver, was aboard the Oceania Insignia a few years ago when the luxury cruise ship’s engine room caught fire.

Two contractors and one Oceania crewmember died in the fire while the cruise ship was docked at Port Castries, St. Lucia. Some passengers who left comments on social media…

When the Anthem of the Seas sailed into the forecasted storm last month, Royal Caribbean’s PR department began to downplay the controversy. They claimed that they were surprised by the storm. But the truth is that the storm was accurately forecasted with waves over 30 feet and hurricane strength winds. Even NBC weatherman Al Roker…

The captain of the Freedom of the Seas, Captain Ron Holmes, I am told by crew members is a good man. He is well liked and respected by the crew, from what the shipboard employees tell me.

After the fire, Captain Holmes, via a closed circuit television loop, explains to the passengers what just happened.

Freedom of the Sea Fire Falmouth JamaicaThere is an ongoing social media battle between the cruise industry and the proponents of improving the industry. This blog is part of that struggle.  Our motto is “every thing the cruise lines don”t want you to know.”

Every time there is a cruise ship fire, the cruise lines rush to send out the message…

Royal Caribbean started spinning the story on the Freedom of the Seas fire yesterday before the ship stopped burning, saying things like:

It was just a small fire that was quickly extinguished. All systems are operational. Passengers mustered only as a precaution. No injuries to passengers. Guests able to leave the ship to enjoy Falmouth…