A news station in Cleveland, Ohio aired a consumer investigation segment yesterday about a young couple whose engagement ring was stolen during a recent cruise.

The couple was upset because Carnival refused to replace the ring after it was stolen from the couple’s cabin and the ring box was found floating in the toilet.

All cruise lines have exclusions and limitations of liability in the passenger tickets which form the contract between the cruise lines and the guests. Passengers are usually out of luck when they lose a personal item due to theft.  

Federal law does not even require cruise lines to report thefts under $10,000. The title of the television investigative team video is "Marblehead Ohio couple issues warning about cruise ship security after engagement ring stolen."

Our firm is contacted several times a year by passengers who claim that their jewelry was stolen during a cruise. But we never take these type of cases because the courts routinely enforce the cruise lines’ fine print. 

I was surprised to see that the news station included a video of me discussing the issue of cruise ship crime. I was not interviewed by this station. It’s old tape of an interview years before. 

Even more surprising is that the video of the engagement ring caper ended with the reporter saying that Carnival reimbursed the value of the ring (plus $100) and also refunded the cruise for the couple. Why? I’m not sure. I have never heard of this happening before. But it’s certainly good public relations to do so. The couple needs to say a big "thank you" to Carnival (and the investigative reporter).  It seems only fair for Carnival to get some much needed PR when it does the right thing.  

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  • Will B.

    Really, really should have used the in-room safe, though. I don’t think the regular room stewards can get in there w/o some supervisor being involved.

  • John Goldsmith

    Really Will,
    How the heck do you think they reset the safes when your cruise is over. Once you know how to by-pass the code, anyone can get in. Batteries on these things need to be changed, codes can be forgotten. etc. etc.
    Just ask anyone in the hospitality industry.
    Now, Congrats to the cruise line for doing the right thing, and Thanks to Jim Walker and Cruiselawnews for posting the story.

  • Jane

    I thing Carnival did the right thing for this matter. But it still look suspicious to me that the ring was taken leaving the ring box in the toilet. Wouldn’t it be easier taking all of them? I had worked for the cruise ship and I know how some of the passengers they capable of.

  • tinikini

    See all you Jim haters out there. He does post nice things about the cruise lines when they do something right. Unfortunately, the cruise lines do not do the right thing most of the time so it does not allow him to write about the positives that often!!! Thanks for sharing Jim. Maybe there is a glimmer of hope that the cruise lines might be waking up and taking notice of their public image and safety of their passengers and their belongings.

  • Dan

    Carnival did the smart thing to do. Probably they also did some investigation and verified the facts

  • random susan b. anthony

    i agree they should get good pr when they do right, but i stand by my suggestion that too many customers go out of their way to get free stuff from cruise lines. sometimes unfortunate things happen and it is not always the responsibility of someone else that they do. its called life. i wish i could blame someone for every bad thing that happened in life but i cant. i once had my car stolen, should the owners of my apartment complex have purchased me a new one? no of course not, so just because people are on a vacation does not mean they are owed anything more than any regular scenario. sadly, carnival probably reimbursed them only as damage control after the couple attracted media attention. replacing the ring, ok i can see that as an act of good faith. refunding the cost of their cruise? why? if they had not been on the cruise and the ring had been stolen, nobody else would have cared.

  • Keri

    Is there any more information on this? My wedding set was stolen from my stateroom last week on the Carnival Fascination. The value is well over 10,000. A police report has been filed, but curious if you’ve learned anything further.