Every so often we will publish a comment from a reader of Cruise Law News about an issue we are discussing on this blog. This morning we received the comment below from a reader about the propulsion problem on the Allure of the Seas.
Quite often, the problems with the cruise industry’s poor image is not so much that things go wrong on the high seas, but that the cruise lines are not transparent when go amiss. When a major newspaper like USA TODAY or a major online cruise site like Cruise Critic breaks a story about a problem, it creates a perception that the cruise lines are being sneaky and are more interested in covering up a problem than fixing it.
Our reader’s comments are below:
"What really bothers me about this is that Royal Caribbean is keeping silent on this issue instead of informing it’s passengers about the problem. Haven’t they learned anything from the problems that Carnival faced by not keeping their passengers informed?
I thought it was interesting that I called my travel agent and she was not aware of the problem but said that she would call the company. While I waited for her to call me back I called RCCL’s customer service line to ask about the propulsion problem. The operator hemmed and hawed but wouldn’t give me a straight answer. She even tried to tell me that there was a small problem and it had been fixed. When I told her that I knew about the problem and that it hadn’t been fixed she said she needed to call her supervisor. I never did get a straight answer out of either of them. I, as a customer think that I have a right to know what is RCCL hiding? I think the media should be asking this of Adam. And is the ship actually safe to be sailing?"
Have a thought? Please leave a comment below, or join the discussion on our Facebook page.
Photo Credit: Wikipedia (Daniel Christensen)