This weekend saw the epic failure of Royal Caribbean’s corporate communications department after two of its cruise ships, the Adventure of the Seas and the Navigator of the Seas, encountered difficulties returning to their respective ports.
The Adventure of the Seas encountered propulsion problems last week and, eventually, a total failure on Saturday night…
Crew members work hard on cruise ships. Waiters and cabin attendants earn wages from Royal Caribbean of only $50 a month. That’s right. $50 a month. That’s something like $1.67 a day. They depend almost exclusively on tips from the passengers to support their families back home.
Utility cleaners are not entitled to tips, and…
An article this morning in the Chicago Tribune caught my attention – "Compensation Doesn’t Float After Cruise Ship Skips Port." The article involved a family’s request for a refund after a cruise ship missed one of the scheduled ports of call. Instead, the cruise line issued a $500 credit toward a future cruise – $200 for each parent…
The Federal Maritime Commission just issued the folowing update regarding Cruise West cancelations and refund options:
The United States Tour Operators Association (USTOA) has announced on its website that consumers should be aware that partial or full reimbursement of lost payments and/or deposits for Cruise West products made prior to September 11, 2010, may be protected under the…
