Yesterday was the seven year anniversary of the disappearance of George Smith from Royal Caribbean’s Brilliance of the Seas cruise ship.
You will recall that Mr. Smith was on his honeymoon cruise with his newlywed bride, Jennifer Hagel, when he went over the railing of his balcony early on the morning of July 5, 2005.
The case of missing cruise honeymooner George Smith returned to cable news tonight. Nancy Grace hosted a one hour show filled with all types of legal and psychological "experts" who knew nothing about what happened on the ill fated cruise but nonetheless speculated wildly about what is now a seven year old case. I’m…
Last year I published a series of articles about how cruise lines mishandle customer complaints and ruin their reputations in the process.
Part I of "And the Cruise Industry Wonders Why It Has An Image Problem" series focused on the ways that Carnival and Royal Caribbean managed to botch customer problems and tarnish their images.
Part II took a…
