One issue we write about often is the cruise industry’s refusal to refund cruise fares when tragedy strikes their customers.
We have seen cruise lines refuse to accommodate their guests when family members die unexpectedly, natural disasters destroy their customers’ homes, and even when children develop cancer. The cruise lines pocket the fares and then often sell the ship cabins for what turns out to be a double profit for the cruise line.
Seems heartless to me. Some people think its okay because the customers didn’t buy insurance (which the cruise lines also sell for additional profit). But there are exceptions to every rule. It’s bad karma to obtain a double profit when your customers face the heartbreak of losing a child, especially if he’s a slain police officer.
As WKMG explains, the Carnival representative not only denied a refund to the father of slain Ocala police officer Jared Forsyth, she rubbed salt into the wound. "Well, if you want to play the dead son angle," she told the dad of the dead son.
Carnival eventually refunded most of the cruise expenses (except $1,500) only after the grieving father complained to the local news station which contacted the cruise line’s public relations spokesman.
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April 17, 2015 Update: Cruise Line Refunds Vacation to Family of Police Officer Killed at Training. It looks like Carnival was shamed into apologizing to the family and finally giving them a full refund.
April 18, 2015 Update: The Ocala Post interviewed me regarding the story, which you can read here.
Video and photo credit: WKMG