Cruise passengers are saying that the Royal Caribbean Serenade of the Seas, in New Orleans, suffered a major power loss today.

A passenger says that the cruise ship was partially flooded during a heavy rain storm. The Coast Guard says a broken water pipe caused the problem. This reportedly caused a large part of the cruise ship to experience electrical problems.

Royal Caribbean sent this message to the passengers scheduled to board the ship today:

Serenade of the Seas"Hello, this is Royal Caribbean International. We would like to provide you an update regarding your sailing today onboard Serenade of the Seas out of New Orleans. The U.S. Coast Guard is currently onboard inspecting the ship. We are waiting for authorization from the Coast Guard to begin boarding. Because the cruise terminal in New Orleans is very limited in space, we ask that guest explore the local area until we can begin boarding. We will contact you again once we have received permission to begin the boarding process. We appreciate your patience and understanding, and we look forward to welcoming you onboard."

A few hours later, it sent this message:

"Hello, this is Royal Caribbean International with an update your sailing today onboard Serenade of the Seas. The U.S. Coast Guard has given us permission to begin the boarding process. Please return to the terminal so that we may check you in for your cruise. Our entire onboard team look forward to welcoming you onboard, and will do their very best to make your sailing as enjoyable as possible."

Serenade of the SeasOne passenger who was apparently on the Serenade when it returned to port in New Orleans said that power was lost to around 175 cabins.  

Apparently, according to this passenger, 400 passengers will not be able to cruise because their cabins have no power. 

Nonetheless, the Coast Guard cleared the Serenade to be boarded. The ship is staying in New Orleans until it is cleared to sail.  

Royal Caribbean has not commented on the condition of the vessel or whether some of the passengers will remain in New Orleans. 

Update: Media reports say 417 cabins affecting some some 800 passengers have been affected. 

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  • Sandy

    I’m scheduled for a cruise on the serenade the 1st of April from New Orleans. There are 7 in our party. Will this be corrected by that time. Or is there a possibility some of my group could get cancelled? If they don’t get it fixed will we be upgraded to another ship? This is our very first cruise but we are traveling wit two that have done it many times. But if I take vacation from work, I won’t have any more time to take another this year.

  • Jan Rozich

    After driving 700 miles I am on my return trip home because
    my cabin was not available. Two others in our party were
    allowed to board as their room was ok. Employees did their best
    to make us comfortable. A very tiring and disappointing day.

  • Axel Krack

    Sorry, but shit happens from time to time. The technical mailfunction is one side – I guess they work on it – but communication and handling of the paying guests is a different thing. For me, from the other side of the ocean, it looks like that stupits are working in the office of this particular companies. I hope that the cruise companies will learn from their mistakes – but, I don’t think so.

  • Theresa S.

    I am concerned about the electrical/flooding of cabins aboard the Serenade of the Seas Cruise Ship docked in New Orleans.

    I’m scheduled to Cruise on your ship for the 1st time for 7 days next month in February. Since this cruise will also be a special occasion during my birthday, I would really feel more comfortable being re-assured about this ships travel and physical environment of approval. I’m referencing to when anything of structure gets wet, mold and mildew occurs, and is hard and seldom removed without spreading, and should require renovation to repair.

    I’m hoping that you will have a replacement ship in place next month during my Cruise time, so that your company can properly take the proper time to adequately make the proper repairs to The Serenade of the Seas Cruise Ship.

  • Ryan

    Still on the ship. Last night they moved us to a cargo dock. From my understanding, we aren’t going anywhere sooner than 5 pm. This vacation is ruined. Guest services told us that the issue had not been fixed with the medical area. Legally, what are our rights and options if RCCI doesn’t reimburse us?

  • Loria

    I drove 10 hours from st.louis , the parking garage attendant (Fulton garage) was the most helpful with the list of affected cabins we were on that list ( our cabin number ) we made other arrangements on another boat to leave Sunday ,we left out of New Orleans early yesterday royal caribean kept leaving messages for us to return to the dock , only to be told your cabin is not available , royal Caribbean customer service had No information none very frustrating ( I was mad ) I hope they make it right for people who were inconvienced !
    Norwegian cruises are fantastic!

  • Ruth Ann H

    I was on this ship when this happened. My room was in the dark which ment no lights or air/heating. Luckily I had a balcony which I could open to get fresh air. Bathrooms worked fine but dark. Glad I had a small flashlight. They put a glow stick in all the rooms. They worked all night on the problem and I heard some areas got power back. Glad I had most things packed before power went out.

  • kathy C

    I was one of the cabins without power all night an Evening. I like how they try not to tell you what is really happening. In the end I agree stuff happens but it was handled very poorly. One lady I talked to got 4 stitches because No lite was provided at first an she got hurt in the dark. All they did was tell us to pack an gave us a tiny glow stick which you couldn’t even see with it..they need to have little flashlights in the future. when they finally put a light in the hallway I took it to my room to pack an then passed it down the hall. The worst was it was so HOT an stuffy with no air..very hard to sleep an it may have helped if they had actually turned the fan on in the hallway so it would help circulate the air. Peope did however remain calm when the the theater roof started leaking during our show an over a 1000 people had to leave in a orderly fashion.
    No staff ecept Happy our cabin guy came an offered lites ect or tell us what was going on.it was hard an not fun.Net time its back to Princess for US

  • Ryan:

    Here’s what the cruise lines promise:

    INTERNATIONAL CRUISE LINE PASSENGER BILL OF RIGHTS

    The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights:

    The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master’s concern for passenger safety and security and customs and immigration requirements of the port.

    The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.

    The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shore side medical care becomes available.

    The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.

    The right to a ship crew that is properly trained in emergency and evacuation procedures.

    The right to an emergency power source in the case of a main generator failure.

    The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.

    The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.

    The right to have included on each cruise line’s website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.

    The right to have this Cruise Line Passenger Bill of Rights published on each line’s website.

  • Renee

    Does anyone know how to get a list of the cabins that were affected by the flooding? Also, is there a way to know if it was fresh water or sea water that flooded those cabins? We’re going on this ship in a couple of weeks. Thanks!

  • Jack

    Funny the RCI fans say this stuff just happens sometimes (although it’s been a lot lately for RCI), yet if this were Carnival, the RCI fans would be saying it’s typical Carnival quality, Carnival sucks, blah blah blah.

  • Ruth Ann H

    Our hall without lights were numbers 7500-7540. The front of the ship.

  • Karen

    I would also like a list of affected cabins

  • Donna Larsen

    My mother and I drove from Jackson MS. To go on this cruise and when we got there we found out that there was a big problem. At first our cabin was not on the list and we thought we would be able to board but as time went on and another list came out our cabin was on the list and we were denied boarding. We waited for the details as to how they were going to handle the passengers that were canceled but that didn’t happen. My mother who is 86 was very tired and we were very disappointed that we couldn’t go. It was hard to watch those who’s cabin was not on the list get to board but at the same time I’m not sure who really was the lucky ones… We had a long drive home and I just feel sad because I don’t know if I will ever get the opportunity again to take my mother on a cruise. I hope those that got on had a great time and made the best of a bad situation and for the rest of us I hope the refunds and some comps come our way soon. For those wanting to know cabin#s our cabin was 3629.

  • Mike M

    We have cruised 5 times before and decided to drive to NO from North Alabama for a 32nd wedding anniversary cruise. RCCL left a voice mail saying boarding would be delayed but did not let us know our reservation was cancelled until we pulled in to the Julia Street parking lot, where a rep told us we were not going to get to board. We were lucky; there were roughly a thousand people in the staging area, all with their luggage and some with checked luggage, and about 40% were not going on this trip. And those who missed the trip may be the luckiest since the ship did not leave until Sunday lnoonish per the NO news. The reports of water coming thru the theater ceiling don’t bode well. RCCL has offered to reimburse us in a couple of weeks for the fare but nothing for any other costs incurred. The few harried RCCL reps on the dock did their best but corporate gets an F minus. Bon Voyage for those who made the trip-

  • Ryan

    We got off the ship this morning before it left. The itnerary was changed to go to Nassau,Coco Kay, then Key West. The spa was closed, theater, pool (cold today), fitness center, and no working TVs. They claim we will be reimbursed and offered a 25% reduction on a future cruise (I’m guessing off of full price rates). They totally ruined or vacation as the reschedule would make us miss a meeting with family.

  • LeeAnne C

    I was on the ship when the power went out and our room went dark. We were without power, AC or lights for the rest of the day and throughout the night until we got off the ship. Luckily my husband brought a flashlight because not even the staff has them. Everyone was using their cell phones to get around. Very poor communication and not one ounce of an apology. Not happy with RCCL at all.

  • Emilio

    We were at the theater seated in row two when I felt water dripping on my hand from the ceiling far above. John Blair (outstanding cruise entertainment director) did his best to tell some jokes with a lighted head band and calmed everyone until we had to evacuate the theater. We then made our way in darkness to our room 3006 that was without any power to complete packing using our cell phone apps. We are all blessed that no one was injured stumbling in the dark or electrocuted in our showers etc. We did sleep a few hours without any ventilation until temporary lighting woke us up at 1:30 AM. No power, no mention of compensation yet? We are all still blessed considering what could have happened – so chin up folks life is not always perfect. Regards… Emilio

  • Garry Earls

    Wife and I were passengers to be in room 4006. We think.
    Room 4006 was on bad list. After 6 1/2 hours left without ever getting to talk to a Royal Caribbean person.
    About 5:05 a RC representative finally came out to announce we were on our own. Although we had been told by the non-RC reps all day that RC would (probably) arrange for hotels for those of us who could NOT board – the Real RC guy apologize and told us that was wrong – we were on our own. I was close enough to the man to hear him – most of the other 200 people in the leper colony were not. He had about 15 business cards that has a phone number for emergency services. I took one of the cards and left the area because I did’t want to see / hear what the crowd was gonna do to the RC guy.
    I called the emergency number. Was put on hold – got referred to the RC customer service representative – put on hold again -finally the call dropped. All I wanted was a lead on a hotel room that might be available for the evening.
    You see – by that time – it’s six o’clock – dark- and day before the Mardi Gras Marathon race.
    Well some miracle occurred – RC customer service lady called me and told me to go to Hilton – room available and paid for by RC. Great news! I when direct to Hilton in Riverwalk – wrong one. Room was in the Hilton Garden – 10 blocks away. Two streets over. Great anyway – we had a place to sleep.
    Now back in St Louis and wondering if the voucher I am to receive some day (3 months) might be valid on some other cruise line.

  • Donna

    My husband and I just booked yesterday! We sail this Sat. jan. 31st on the same ship! I am very concerned that the ship will not be repaired with all things operational. Does anyone know if theatre, gym etc are repaired. Is the power on everywhere? Not impressed that we booked our cruise without being informed that there was a problem!

    What to do. Our flights to New Orleans were booked yesterday. .???

  • Michael

    My wife & I will be on the same cruise Donna. I am hoping everything was being repaired this week while it was at sea.

  • Donna Bedard

    We were on the ship leaving the 27. After we waited at the pier for 5 hours to see if we had a room the came out and said 305 rooms were bad then two hours later added another 118. Finally we boarded only to find out no theatre, gym or worse of all the medical infirmary had no power either. My husband is a heart patient and could not risk the cruise with no medical service available. They moved the ship out of port on the 28th because a ncl ship needed the spot and were told we could leave the ship but would have to pay the taxi to get back to the parking lot by the pier. With the marathon going on it ended up a 35 dollar trip on top of the 112 for parking that they wouldn’t reimburse. We are supposed to get a full refund for the cruise but they gave us no paper work and they were several people disembarking on the 28th because of the lack of services available. They had better get the refunds in mail or they are going to have a lot of very angry guest.

  • Kathy

    We were on this cruise and was sitting in theater when all this started happening. Good thing we had already finished most of our packing. They ask us to leave the theater in an orderly manner. Since it was full it took awhile because all was dark. Our cabin was on deck 3 so we just felt our way down the stairs and when we got into our hallway the cabin steward had set up some small lights and helped us with a flashlight he had to get into our room. I had packed a flashlight and due to my OCD knew exactly where it was and between phone flashlight and that one we finished packing went to bed with everything done wakeup call slept through rest of it until time for breakfast and getting off. Things do happen but this was minor compared to the bigger skeem of things. I think I would have not wanted to board for the next cruise if they had given me the option, I would have let someone have my cabin and would have tried to go another time. I am just grateful this didn’t happen when we were way out at sea and in one of the terribly hot areas. For those that got home safe with just part of a night with no lights or TV I’m sorry but when our lives are over I hope you don’t end up in a place of forever heat and darkness. Praying that the ones on this weeks cruise try to enjoy as much as they can.

  • Cindi lovell

    Just gor off serenade royal Caribbean. To those wondering for next cruise. Everything was in working order as far as dining, theater, pool, shops spa Ect. I don’t know of anything that was unavailable. This was a first time cruise so I can’t compare with others. But once we sailed out Sunday at 12 noon everything was great. I’m sure we misses out on a few planned activities Saturday/ Sunday but we made it fine. Everyone on board and in the terminal were doing there best and super nice. But I think corporate kept them in the dark way too long and there was definely utter confusion for about 6 hours waiting at terminal. We arrived at terminal at 10 am– boarded 5pm. Long long wait with very little info. We never got any emails from royal Caribbean. Just info from other passengers who were getting emails. We stayed in rj suite #1592. Very nice not affected. You could not see any damage in any if the public areas.

  • Mary yasuda

    we were booked on the 24th sailing with a large group of 300. We never got on the ship but our luggage did and they could not find it and we finally retrieved it at 9pm. what a fiasco with little or no info from RCCL. we had to plead for some food and got water and cookies from the ship at 7.30pm. every time you got up from your chairs for some reason they took them away and stacked them elsewhere …probably because they wanted to go home!!!. we had to book our own hotel for the night and arrange for a flight back to Los Angeles. A trip I would like to forget, not to mention how much we are out of pocket.

  • Terry

    We are scheduled to sail this Saturday 2/07/15 on the Serenade of the Seas out of NOLA. Am curious if anyone has heard whether or not the ship sailed as planned on January 31. Thank you.

  • Ron

    We were on this cruise everything seemed to be up and running by Tuesday evening. The crew did an excellent job and worked very hard to make it a good trip for us.

  • Electrician Man

    i know jim walker. he is an excellent writer. his writing is always full of useful information. electrical power loss in cabin is the best one.

  • Dave Thompson

    Having electrical problems on a giant ship like this at sea has to be pretty scary. Losing power is probably a hard fix when you are miles from the nearest port. Hopefully they can get the power back on so these people can get set out on the cruise that they paid for.

  • MARGARET L AARON

    I AM A TRAVEL AGENT. HAS THIS SHIP PROBLEMS BEEN SOLVE? ELETRIC, NO POWER IN FRONT OF THE SHIP?