This weekend I read an interesting article in the Springfield Register-Guard about Royal Caribbean Cruises’ plans to add employees at its call center in Oregon.
There are currently over 700 employees at the call center in Oregon, according to the newspaper. The cruise line is planning to add another 220 mostly full time employees.
What struck me about the article was the lucrative pay and benefits which the cruise line provides to its employees. The newspapers says "Royal Caribbean touts its modern facility, which includes a fitness center and cafeteria; base pay that starts at $8.85 to $10.50 an hour, not including incentive pay; health care insurance; a retirement plan; the chance to advance rapidly, and cruising privileges."
The cruise line also received lucrative incentives to open the call center back in 2006. The state of Oregon provided $1.3 million in incentives, including a $600,000 loan. The company was required to pay back only around $64,000.
What a great employment package for the people in Oregon (especially compared to the Royal Caribbean operations in the U.K. which was out-sourced to Guatemala earlier this year). They can make over $400 working 40 hours a week, plus benefits, in a nice facility doing a cushy job.
How does that compare to a cleaner from Jamaica who works on a Royal Caribbean ship 10 to 12 hours a day, 7 days a week, with no time off and no benefits? A cleaner on a Royal Caribbean cruise ship makes around $550 a month performing strenuous work under difficult circumstances, far from the comforts of home. That turns out to around $1.75 an hour. They are tied to contracts lasting anywhere from 6 to 9 months without a single day off.
The cruise line pays no taxes on the billions of dollars paid each year by cruise passenger, because it is incorporated in Liberia and it registers its ship under flags of convenience (Bahamas and Liberia) on its cruise ships. It rakes in millions and millions each year in profits. Its cruise executives, Mr. Fain and Mr. Goldstein, are collectively worth well over $100,000,000 because of the hard working and minimally paid crew, mostly from the Caribbean islands, east Europe, India, Indonesia and the Philippines.
The U.S. executives are swimming in cash while paying the "foreign" crew peanuts.
There is something wrong when a U.S. call center employee sitting in a cubicle answering the phone for the cruise line can work less than one-half of the hours of a shipboard employee yet earn three times more, plus benefits and perks.
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Don’t forget to read:
Cruise Law Visits Royal Caribbean in Oregon
Globalization at Work? Royal Caribbean’s U.K. Call Center Outsourced to Guatemala