Travel Weekly just published an "interview" of Royal Caribbean cruise executive Richard Fain as part of the cruise line’s promotional build-up to the arrival of the Quantum of the Seas.
it’s hyperbolic, razzle-dazzle, gobbledygook at it’s finest.
Royal Caribbean has been been invading crew gratuities for years, doubling up officers in what were previously single cabins, and working the ship employees harder than ever before. When I read the $100 million executive Fain say: "We’ve done loads to make the crew’s job easier . . . We’re proud of our low staff turnover lower," I though that I would pose the following simple question to the crew members who follow our Facebook page:
True? or False?
Well here are some of the answers from the Royal Caribbean crew that you will never see in a publication like Travel Weekly:
" . . . on any rccl ship the crew members go (especially from f&b dept.) they always complain they are short of equipment to serve the guest! Your sweet words are only for your market benefits but they are actually false!"
"False . . . Every week there’s at least one person who resigns . . . . If you resign with prior notice, you have 1 year to be rehired. Last year they decided to place all 2 stripe officers in shared cabins and take away most privileges, this cost many of them to resign as well."
"Long hours without any benefits."
"I worked 9 years for Royal Caribbean, nothing improves for the crew, all the opposite."
"I think he is talking like a politician…..there are many resignations now due to the working conditions and they are not being replaced; just the other crew members being made to work longer hours and do unpaid extra duties. ‘Turnover’ is the total of ins and outs, so by not replacing people the turnover figure is falsely low."
"Robots taking over the ships. Crew members start looking for other jobs!!"
If you want to read all of the comments on our Facebook page about Fain’s interview, click here.
Photo Credit: Wall Street Journal Smart Money / by Jeffrey Salter / Redux