We were one of the first to report that the Princess Cruises’ Royal Princess cruise ship lost power last weekend. Princess was cooperative telling us that the cruise ship lost power, and it quickly added that emergency generators supplied power for toilets and so forth, that the cruise ship and its guests were not in danger, and the the ship’s captain was keeping the passengers informed.
But Princess never explained the most basic issue: what happened? Why did the ship lose power?
We have reported on all type of cruise ship fires over the years, including engine room fires, engine room explosions, electrical shortages and so forth.
Rarely do the cruise lines offer information regarding the most basic information why a cruise ship fails.
Today the media has finally reported on the power outage. Newspapers which mentioned the story received the same, most carefully crafted, press statement which Princess sent to us. The statement said that a momentary power outage happened out in the Mediterranean, and that the brand new, and supposedly most technologically advanced Princess cruise ship (owned by Carnival), lost power and was derelict for 3 – 4 hours on the high seas.
But no news accounts contain basic information regarding why the ship lost power. "Everything is OK" the cruise line promises. But there is no explanation why power was lost. We know that the Royal Princess limped back to Naples. The cruise is canceled. Repairs are needed. But what happened?
The lack of transparency is a trademark of the cruise industry.
Why would you would believe a cruise line if it discloses only half of the truth?
One reader left the following comment to our article, saying:
What is Carnival’s problem? Bad design? Poor construction? Sloppy maintenance? Bad training? All of the above plus other things I haven’t thought of?
Unfortunately I have nothing to tell this curious reader.
Princess Cruises’ lack of transparency creates doubt and uncertainty among its own cruise fans in an environment where the cruise lines have repeatedly demonstrated that they are less than forthcoming about the most basic of facts.
If a Delta or American Airlines jet lost power, the companies would tell us why. Cruise lines don’t. It’s a major reason why cruise lines have a reputation for being secretive and dishonest.
Photo Credit: Princess Cruises via Daily Mirror