Last December, I wrote an article about the practice of certain cruise lines which hide dirty pots & pans and cooking equipment from U.S. health inspectors. The article, which focused on the MSC Poesia, is entitled "Hide & Seek" – Cruise Lines Play Games With USPH Inspectors.
After I published that article, several former crew members from Silversea Cruises left comments alleging that the Silver Shadow also played "hide and seek," concealing food and galley items in crew hallways and cabins, away from the sanitation inspectors in the galley.
The Centers for Disease Control and Prevention (CDC) Vessel Sanitation Program (VSP) conducted a surprise inspection of the Silver Shadow on June 17th while it was in a port in Skagway, Alaska. The inspectors found the food and galley equipment in crew quarters as described by the former Silversea ship employees. The CDC flunked the cruise line, issuing a score of 82.
The inspection occurred after former Silversea Cruises’ crew members contacted our office and, in turn, complained to the CDC about disgusting conditions aboard the Silver Shadow cruise ship.
The crew members complained that the cruise line forced the crew to hide food, cooking utensils, cutlery, and pots and pans in their cabins to avoid detection by U.S. health inspectors.
Crew members aboard the Silver Shadow allege that were forced to store raw meat, salami, fish, cakes, and every kind of culinary preparations in their cabins and remote hallways to avoid inspections by the U.S. Public Health (USPH). The crew members claim that they had to sleep with the food and galley items in cabins with no windows or operational air conditioning. According to crew members, some spoilable food items were kept out of the refrigerator in cabins and hallways but were served the following day to the cruise passengers.
Other complaints included the alleged use of out-of-date ingredients which were served to the guests, according to the former crew members. The crew also complained that they were forced to hide food infested by flies and insects in cabins where the toilet flush was out of order for days.
We received photographs (above and below) from the crew members which they state were also sent to the CDC. You can see additional photographs on our Facebook page.
An epidemiologist at the CDC thanked the crew members for the information, writing: "The pictures and information you provided were very accurate and reflected what was seen and experienced by the inspectors yesterday on the ship . . . Thank you for passing along all of this information and protecting the health of passengers and crew on the ship. We appreciate your help!"
Although the failed inspection occurred one month ago, the CDC has still not posted the failed score or its report of the inspection on its internet site.
Silversea Cruises holds itself out to the public as a premiere "ultra-luxury" cruise line and charges correspondingly high fares to its cruise passengers.
One former crew member stated that the crew on the Silver Shadow were forced to use tap water to top off expensive bottled water.
These claims are similar to the allegations in a lawsuit filed by a Silversea crew member (aboard the Silver Spirit and Silver Wind) in 2011 that his employment as a bartender was terminated after he complained that crew members were required to fill expensive, premium top-shelf brand liquor bottles with cheaper brands and to fill empty expensive French champagne bottles with cheaper Italian sparkling wines. The case is Marin Asenov v. Silversea Cruises, Ltd., Case No. 0:11 CV 62360 WJZ. You can read the allegations in the lawsuit here.
The Silver Shadow cruise ship has always scored high on the CDC’s Vessel Sanitation Program. Its scores have ranged from 92 to 99 (out of 100) since 2000.
This latest news brings into question whether the Silver Shadow’s high scores over the years may have been a result of the cruise line playing hide and seek with the sanitation inspectors at the USPH.
We reached out to Silversea Cruises and asked for the cruise line’s comments about the failed inspection. We have not received a response.
Have a thought about this issue? Please leave a comment below or join the discussion on our Facebook page.
July 17, 2013 Update: Silversea Cruises just issued this PR statement which was posted on the Cruise Critic site:
Silversea Cruises Statement
On June 17, Silversea’s Silver Shadow received an atypical score of 84 during the Vessel Sanitation Program (VSP) inspection in Skagway. Silver Shadow has scored in the high 90s on its previous VSP inspections where the maximum achievable score is 100. Silversea is deeply disappointed by this specific and only unsatisfactory score and has taken immediate measures to address the issues identified in the inspection report.
The company takes very seriously its responsibility to maintain the highest standards in all areas of its operations. Silversea has an excellent track record when it comes to sanitation, which can be verified on the CDC’s website. Silversea ships have achieved perfect scores of 100 on several VSP inspections, including Silver Spirit’s most recent inspection in April, which is testament to the company’s commitment in this area.
Following a thorough review of Silver Shadow’s procedures, we have taken the necessary measures to ensure that the standards are the best in the industry. All Silversea ships have comprehensive policies and rigorous training programs in place to make certain its staff and crew implement best practices to ensure shipboard safety. Silversea is sincerely sorry for the shortcomings in Silver Shadow’s evaluation and is committed to ensuring that future inspections result in higher scores in line with the usual Silversea standards.
Saul Fonseca | Area Sales Director
July 21, 2013 Update: Read our article:
And don’t miss the results of our Facebook poll: Do cruise lines hide pots & pans, galley equipment and food from USPH inspectors?
Of the first 100 crew members who answered the poll (admittedly unscientific), around 90% said yes, cruise lines hide galley items from inspectors. One crew member said: "There will be more equipment in the crew cabin during the inspection then in the galley that’s for sure!!!"