Engine Failure Ends Silver Cloud's Cruise to Antarctica

Silver CloudThe failure of a fuel pump and engine left the Silver Cloud adrift as it headed toward Antarctica on November 20, 2017, according to the Telegraph newspaper in London.

Power was reportedly restored to the ship in about an hour, permitting the Silver Cloud to return to Puerto Madryn in southeast Argentina for repairs. However, the following day, Silversea concluded that the replacement fuel pump part would not be delivered in time for the ship to cruise to Antarctica.

The recently-refurbished ship was scheduled to call on the Falkland Islands, the South Shetland Islands and the Antarctic Peninsula on a 16 day expedition between Buenos Aires and Ushuaia. Rough weather had delayed the cruise, with the capital of the Falklands, Stanley, being omitted from the itinerary.

The article explains that that the 23 year-old Silver Cloud underwent extensive refitting, including a three month refit at a shipyard in Malta, to convert it for polar expedition voyages. The refurbishment of the ship into a ice-class luxury expedition vessel is discussed in Silversea Cruises ‘Silver Cloud’ Undergoing Massive Refurbishment by Brad Anderson.

The ill-fated maiden cruise to Antarctica cost the passengers around £12,000 (nearly $16,000) each. The newspaper reports that "Silversea will provide full refunds to all passengers, as well as organising and paying for flights back to Buenos Aires and on to guests’ airports of origin. It also offered overnight accommodation and expenses in Buenos Aires, a refund of outward air fares, and a discount on future bookings."

Luckily, the engine failure occurred in "relatively light seas. If the power failure occurred in the "infamously rough" Drake Passage to Antarctica, the outcome "might have been much more serious."

Clelia II We have written about near-disasters while cruising to Antarctica:

The Clelia II Skirts Disaster Again in Antarctica

Who's Responsible When a Cruise Ship Sinks in Antarctica?

Power failures to small "adventure" cruise ships present particular dangers to the cruise passengers and crew. The waters in the South Atlantic are treacherous. The Clelia II (photo right) caught the world's attention in December 2010 when it lost most of its power after a wave smashed windows and disabled its communications system and impaired its propulsion system while it was trying to return to Argentina from Antarctica. The video of the little expedition ship bouncing helplessly on high waves into howling winds is a must see. It made my list of the Top Five Worst Cruise Ship Disaster Videos.

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Ironically, CNN just published an article touting the bow-to-stern ice-class renovation of the Silver Cloud, costing $46.5 million, in How to turn a cruise ship into an Arctic luxury liner.

Photo credit: Top - Richard Sidey via gtspirit.com; bottom - Jonbowermaster.com.

Outbreak on the Silver Spirit Found to be Caused by E. Coli

A gastrointestinal sickness outbreak on the Silver Shadow in March was found by the Centers for Disease Control and Prevention (CDC) to be caused by Enterotoxigenic E. coli (ETEC).

The outbreak occurred during a cruise from March 3 - 21, 2016. The outbreak sickened 37 people according to the CDC report on the incident. The CDC concluded that 24 of 388 (6.19%) passengers and 13 of 366 (3.55%) crew members fell ill due to the disease.

Outbreak News Today said that "according to the Centers for Disease Control and Prevention (CDC), Silver SpiritETEC is a major bacterial cause of diarrhea among travelers and children in the developing world. ETEC is increasingly recognized as an important cause of foodborne illness in developed nations, such as the United States. Infection occurs when a person eats food, or drinks water or ice contaminated with ETEC bacteria. Human or animal wastes (e.g., feces) are the ultimate source of ETEC contamination."

Silversea Cruises was last in the news several years ago when the USPH caught crew members hiding perishable food and galley equipment in crew quarters on the Silver Shadow and flunked the cruise line. CNN covered the scandal. You can see the video here

The Silver Shadow failed another USPH inspection last year as well. 

The Silver Spirit, on the other hand, has always scored highly by the USPH (93-100) in the last 6 years, and it scored a 98 during the last inspection in January. However, in a lawsuit filed by a Silversea crew member (aboard the Silver Spirit and Silver Wind) in 2011, the crew member alleged that his employment as a bartender was terminated after he complained that he was required to fill expensive, premium top-shelf brand liquor bottles with cheaper brands and to fill empty expensive French champagne bottles with cheaper Italian sparkling wines. The case is Marin Asenov v. Silversea Cruises, Ltd., Case No. 0:11 CV 62360 WJZ. You can read the allegations in the lawsuit here.   

Photo credit: This image photographed by Brian Burnell with permission was uploaded to Commons by George Hutchinson. CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=15252523

Silversea Cruises' Deceptive WI-Fi Announcement

I just read incredibly misleading headlines about Silversea Cruises' new WI-Fi policy - "Silversea: Free WiFi for All Guests."

Cruise Industry News quoted Silversea Cruises' Kristian Anderson, Silversea's senior vice president of sales and general manager for the Americas: 

"For well over 20 years, Silversea has set the course in defining the all-inclusive, ultra-luxury cruise experience. By offering truly free Wi-Fi to all guests regardless of the suite reserved, Silverseas is Silversea Cruises Wi Fionce again setting the standard for all-inclusive luxury. Because we know how important it is for travelers to stay informed and connected, we're delighted to enhance the all-inclusive Silversea experience with this new benefit."

The Sun Sentinel headline: "Free Wi-Fi for Everyone on Silversea Cruises" was equally misleading and deceitful. 

In truth, unlimited free Wi-Fi will be available only to select guests staying in owner's, grand, royal, silver and medallion suites. Otherwise the rest of the passenger get only one free hour! (Can you imagine trying to load a Facebook page?) And it used to be included in fare for Mediterranean sailings!

Silversea didn't bother to disclose what it will charge its customers after an hour.  

Sounds like the Silversea people are back to their fun and games, like when they were caught hiding trolleys of food from the USPH inspectors.   

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June 20 2015 Update: You can see what Silversea charges passengers here.

Photo Credit: Silversea Cruises via iCruise

Silver Shadow Fails CDC Sanitation Inspection Again

The Centers for Disease Control and Prevention (CDC) flunked Silversea's luxury cruise ship, the Silver Shadow, for unsanitary conditions. 

The Silversea cruise ship received a failing score of only 82. The inspectors determined the ship had improper medical protocols for crew members with acute gastroenteritis. The inspectors found 40 unsanitary conditions such as improper temperatures for stored food, improper sneeze guards at the ship's buffet stations, and unsanitary whirlpools.  

Incredibly, Silversea refused to submit a corrective action report.

Two years ago, this cruise ship engaged in an intentional, calculated scheme to hide food and galley equipment in crew cabins.Crew members on the ship alerted our firm that they (galley workers) were being ordered by their supervisors to take trolleys of perishable foods (eggs, fish & cheese) to the crew quarters and hide the food from inspectors during bi-annual CDC inspections. We advised the "whistle-blower" crew members to notify the CDC. As a result of a surprise inspection, the CDC discovered that the cruise line hid "over 15 full trolleys" of food and food equipment, pans, dishware and utensils to "over 10 individual cabins"  in order to avoid scrutiny of vessel sanitation inspectors. It flunked Silversea with a score of 82.

We were interviewed by CNN regarding Silversea's scam.

We found Silversea Cruises to have acted deliberately and unethically. It was obviously not committed to safe food practices, a conclusion which is reinforced by this latest series of violations.

Unfortunately, the CDC can't enter significant sanctions against renegade cruise lines like this even when the cruise ships intentionally violate CDC sanitation protocols. Our government should impose meaningful monetary sanctions and shut cruise ships down when they threaten the health of passengers. 

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The CNN video of the last CDC failed score is below:

 

Silver Shadow Sanitation Scandal: Silversea Cruises Finally Speaks, But is It the Truth?

The cover up is always worse than the crime, the saying goes.

When we first contacted SilverSea Cruises earlier this month, we asked the cruise line for an explanation regarding the Silver Shadow's failed CDC sanitation inspection. This was before the CDC report was issued and before the CNN story aired. We specifically asked for a comment about the tactic of hiding food and pot & pans in the crew quarters, which we learned from a number of different Silversea crew members.

We received no response, of course, just like crew members who had directly notified senior Silversea management ashore of the unsanitary ship practices long before contacting the CDC in frustration.    

Silversea's first public response was rather tepid, indicating only that that the cruise line was Silver Shadow - Silver Shadow CDC"disappointed" in the failed score. But Silversea offered neither an apology nor an explanation regarding who ordered the food and galley equipment to be hidden in the cabins or what steps it took in respond to the serious violations of the USPH standards and the public's trust. 

It was not until CNN aired a special program about the mess aboard the Silver Shadow (watch video here), did Silversea finally release more detailed statements on its Facebook page about what happened.  

Are these statements truthful? Was this really just an isolated event, or part of an ongoing systemic scheme to trick the USPH inspectors?   

Let's consider a couple of Silversea's claims:

The cruise lines says:

"Silversea Cruises has fully investigated this matter and the accusations of a previous crew member."

Is the public to believe that only one single former crew made the accusation which resulted in the verification by the CDC that food and galley equipment from fifteen trolleys were hidden in several cabins shared by 10 crew members?

Before we first broke the story two weeks ago, we had communicated with several crew members who informed us that the "hide & seek' games were widespread, not only on the Silver Shadow but other Silversea cruise ships as well. Some crew members showed us emails sent to the upper management complaining abut the situation long before the CDC inspection. After the CNN took the story to an international audience, additional crew members contacted us and verified the complaints. And remember, the Silversea crew member interviewed by CNN is not one of the crew members who first contacted us or reported the disgusting circumstances to the CDC in the first place.    

The cruise line also says: 

"The unannounced inspection on June 17 occurred at the end of the breakfast period where pots, pans and utensils were on working stations and items to return to the galleys were on Shilver Shadow Cruise Ship CDCtrolleys as were stores from the fridges ready for use. It is clear that when the galley staff heard that inspectors were on board, instead of continuing their work in the understanding that they were in the middle of a meal service, they tried to quickly remove all trolleys and any items not in the fridges and place them in cabins out of the way."

This is an absolutely fantastic claim. Silversea blames the galley cooks for deciding to hide the food without any instructions from their supervisors?  We know this to be untrue based upon what both low level crew members and managers tell us.

Silversea's tactic of throwing the lowest level ship employee under the bus reveals that instead of being transparent, the cruise line chose to bamboozle the public.  Isn't this exactly what got Slversea in trouble in the first place?

One other thing to keep in mind is that the photographs which CNN aired (and which are on our Facebook page) were taken by several different Silversea crew members on various occasions in 2012 and early 2013. They are not photos of the failed inspection in June 2013.  

After the crew members sent the photos to the CDC this year, a CDC epidemiologist thanked the crew members and wrote:

"The pictures and information you provided were very accurate and reflected what was seen and experienced by the inspectors yesterday on the ship . . ."    

If photographs taken in 2012 accurately reflect what the CDC inspectors discovered 6 to 12 months later, the unsanitary practices clearly date back at least a year.

Silversea wants you to believe that just a few panicked cooks took it on themselves to push fifteen large trolleys out of the galley, through the hallways, down the elevator, and hid food under bunk beds in the bowels of the ship without any order to so so. Do you believe that this was just a secret, spontaneous, isolated event?

Other crew members obviously witnessed this circus parade of food and cutlery and pots & pans clanking on trolleys which rumbled through the hallways.  And security officers and guards could not help but to observe this Silversea Cruises Silver Shadow CDCspectacle which was captured on closed circuit television cameras throughout the ship. This was no aberration; this was business as usual.   

I just returned from Washington D.C. where I attended the eighth Congressional hearing about the cruise industry since 2005. This hearing was called for by Senator Rockefeller who has studied the industry and judged it not to be trustworthy of cruise passenger safety.  

For the first seven hearings, I watched and listened to the cruise lines executives say that crime is rare and the lines transparently report all crimes committed against passengers. But Senator Rockefeller is no fool. He issued a report at this latest hearing which revealed that only 3% of crimes on cruise ships are reported to the public. 97% of cruise ship crimes are hidden. 

Hiding food and galley items in crew member cabins may seem unbelievable to the American public, but as many crew members may tell you, it's a part of "ship life."  And lying when caught is another part of a cruise line culture which has never been broken.    

 

Photo Credit:

Top - Wikimedia / Petey21

Middle and bottom - Silversea crew members 

CNN Covers Silver Shadow Cover Up of Nasty Sanitation Practices - While Silversea Cruises Refuses to Talk

Yesterday CNN aired a special program about the "hide and seek" games which crew members were ordered to play on the Silver Shadow cruise ship, where the ship routinely hid trolleys of food items in crew members cabins to avoid detection by sanitation inspectors of the U.S. Public Health Department.

Our little blog was the first to cover the story ten days ago in our article Silver Shadow Fails Sanitation Inspection After Caught Hiding Filthy Conditions from Health Inspectors

You can see the photos of the cruise line's filthy practice on our Facebook page here.

Silver Shadow Silversea Cruises SanitationBefore we published our article, we contacted several people at Silversea Cruises to discuss the matter but no one would respond.  Its seems like the cruise line thought it could just ignore the problem and it would go away. Quite frankly this is the holier-than-thou attitude of many cruise lines which think that they can do anything with impunity.

The story was mentioned extensively not only on CNN, but is being discussed on other networks (Peter Greenberg was talking about the issue on CBS this morning) as well as being mentioned in newspapers and online travel travel boards. 

The comments to the CNN article are spilling over from Silversea Cruises to the cruise industry at large.

The story comes at a key time while the Senate debates enacting legislation to more aggressively regulate the cruise industry. Yesterday Senator Rockefeller convened a hearing where he announced that he is enacting legislation to provide consumers greater protection while on cruise ships. 

Watch the video below.  Its disappointing to see that the cruise line faced no real consequence after the CDC caught it intentionally gaming the system. Remember it was crew members who exposed the cover up, not the CDC by itself. And the CDC really didn't do anything except tell the cruise ship not to do it again.

Why wasn't the ship detained in port?  Why wasn't the cruise line fined?

 

Silversea Cruises Sanitation Failure: How Many Cruise Lines Play Games with USPH Inspectors?

Last Monday I published an article about the U.S. Centers for Disease Control & Prevention (CDC) failing the Silver Shadow cruise ship following a surprise inspection last month when the ship was calling on Skagway, Alaska. The article is entitled: Silver Shadow Fails Sanitation Inspection After Caught Hiding Filthy Conditions from Health Inspectors

Former Silversea Cruises employees contacted me earlier this year and complained that they were ordered to take trolleys of pots and pans, cutlery and food items from the galley and hide them away from the U.S. public health inspectors in the crew cabins and hallways. We told them to report this practice to the CDC which later boarded, inspected and flunked the Silver Shadow. 

The reaction to the story has been mixed. Passengers who learned of the failed score and the alleged CDC Inspection - Silver Shadow Cruise Ship"hide and seek" tactics of the cruise ship appear to be upset not only with the unsanitary practice but with what they characterize as dishonesty and a lack of transparency by the cruise line. You can see this sentiment in a series of comments on the popular Cruise Critic boards.

Silversea will not respond to inquiries from our firm, but suggests in a PR statement it released that the incident is an aberration, pointing out that the scores on its previous inspections throughout its small fleet of cruise ships have been in the high 90"s and it also recently scored a perfect 100.

This argument, in my opinion at least, seems to be no different than a student caught cheating on a test who defends his failed score by pointing out that he received straight A's on all of the previous tests. The student's dishonesty is surpassed only by his disingenuity.   

The other reaction to the story is that this is "business as usual." This sentiment is being expressed by crew members. We have heard from crew members over the last 20 years who have told us of similar stories of the lengths to which some cruise lines go to obtain a passing USPH score. The comments to our article on Facebook, by crew members at least, are to the effect that this practice is wide spread on other cruise ships. It was back luck that Silversea got caught.

You can see similar comments by crew members about how cruise lines cheat on USPH inspections which were posted to a similar story I wrote in December. 

My Cruise Law News Facebook page has over 60,000 followers, and the majority are crew members from all over the world.  The consensus seems to be that all cruise lines engage in this practice to one extent or the other. I'd like to flush this issue out further. So I will post a simple question on my Facebook page:

Do cruise lines hide pots & pans, galley equipment and food from USPH inspectors?  You can click on the link and see what the crew members have to say about the issue.

Whereas passengers may be disgusted by this practice, I suspect that most crew members will yawn and say that this is business as usual.

July 22, 2013 Update:  CDC just released its official report. It's nasty. Here's our article.  You can read the official CDC report here.

CDC Failed Inspection - Silver Shadow

 

Photo Credit:  Former Silver Shadow crew member.