Three Princess Cruises Passengers Hospitalized in Bermuda

Grand Princess Cruise Ship - Princess CruisesThe Bermuda Sun reports this week that three cruise passengers were taken to the hospital in Bermuda after Princess Cruises' Grand Princess arrived in port.

A female passenger reportedly broke her ankle, a male passenger suffered a heart condition, and another male passenger lost consciousness in the cruise ship's swimming pool.  

This was the Grand Princess’s only trip to Bermuda this year. 

Bermuda has recently lost a number of cruise lines as customers this year.  Holland America just announced that the Veendam will no longer visit Bermuda after next year, after making 24 cruises from New York this year.  That announcement occurred shortly after Carnival announced that it was cutting cruises to Bermuda from 16 trips by four cruise ships this year, to just one in 2012.

The president of Bermuda's Chamber of Commerce characterized these developments as a “big blow to the island’s economy.” 

 

Photo credit:  Grand Princess cruise ship in Bermuda Flickr (tribewantedgilligan)

Appellate Court: "Sexual Assaults and Violent Crimes on Cruise Ships are a Serious Problem"

Yesterday, I discussed the case of Jane Doe v. Princess Cruises, where the Eleventh Circuit Court of Appeal addressed the issue whether a raped crewmember can pursue a case before a U.S. jury.  Or does she have to appear before an arbitrator in Bermuda where California-based cruise line Princess Cruises flags its cruise ships?

Cases like this raise all type of issues. 

Princess Cruises - Cruise Ship Rape - ArbitrationThe first issue, perhaps, is how can a country like Bermuda which did not bother to send an investigator to the Star Princess to arrest the assailant crewmember after raping a young woman on the Bermuda flagged cruise ship be an appropriate forum for the victim to seek justice?

But the Eleventh Circuit was charged with deciding a narrow legal issue: did the ten legal causes of action asserted against Princess Cruises fall within the arbitration language the cruise line inserted into the crewmember's employment contract? 

Or did the bad conduct alleged against Princess fall outside of the parameters of arbitration?   The issue of justice was not on the table.

However, the Eleventh Circuit nonetheless departed from the issue before it and could not help but to address the fundamental issue whether women are safe on cruise ships.  It stated and I quote:

"Unfortunately, if congressional reports are to be believed, sexual assaults and other violent crimes on cruise ships are a serious problem."  (emphasis added)

Quite frankly, I have never seen an appellate court depart from the legal issue before it.  I have never seen an appellate court give "advisory opinions" or social commentary like this.

The Court was obviously displeased with the facts alleged in the case and, like the appellate panel stated at oral argument on this case, raised the basic question whether cruising is safe or whether crimes against women on cruise ship go un-prosecuted.  Here is the language of the Court:

The House Subcommittee on Coast Guard and Maritime Transportation Staff has reported that: 

At a hearing in March 2006 convened by the Committee on Government Reform, cruise industry executives testified that 178 passengers on North American cruises reported being sexually assaulted between 2003 and 2005. During that same period, 24 people were reported missing and four others reported being robbed. 

Crimes Against Americans on Cruise Ships: Hearing Before the Subcomm. on Coast Guard and Mar. Transp. of the H. Comm. on Transp. and Infrastructure, 110th Cong. 2 (2007).  From fiscal year 2000 through June 2005, the FBI opened 305 case files involving “crime on the high seas,” and during those five years about 45% of those cases were sexual assaults that occurred on cruise shipsInternational Maritime Security: Joint Hearing Before the Subcomm. on Nat’l Sec., Emerging Threats, and Int’l Relations and the Subcomm. on Crim. Justice, Drug Policy, and Human Res. of the H. Comm. on Gov’t Reform, 109th Cong. 8 (2005) (statement of  Rep.Souder, Chairman of the Subcomm. on Crim. Justice, Drug Policy, and Human Res., Member, H. Comm. on Gov’t Reform).

Salvador Hernandez, Deputy Assistant Director of the FBI, testified before Congress in 2007 about sexual and other physical assaults that have taken place on cruise ships: “Sexual assault and physical assaults on cruise ships were the leading crime reported to and investigated by the FBI on the high seas over the last five years, 55 percent and 22 percent respectively . . . . Employees were identified as suspects in 37 percent of the cases, and 65 percent of those employees were not U.S. citizens.” Crimes Against Americans on Cruise Ships: Hearing Before the Subcomm. on Coast Guard and Mar. Transp. of the H. Comm. on Transp. and Infrastructure, 110th Cong. 12 (2007) (statement of Hernandez, Deputy Assistant Director of the FBI).

Salvador Hernandez, Deputy Assistant Director of the FBI, testified before Congress in 2007 that the majority of cruise ship sexual assault cases are not prosecuted. Crimes Against Americans on Cruise Ships: Hearing Before the Subcomm. on Coast Guard and Mar. Transp. of the H. Comm. on Transp. and Infrastructure, 110th Cong. 12 (2007) (statement of Hernandez, Deputy Assistant Director of the FBI). (emphasis added)

When appellate courts offer commentary about the "serious problem" of rapes and violent crimes on cruise ships based on data provided to Congress by the FBI, the cruise industry may consider implementing changes to their shipboard procedures to making cruising safer for women.   

 

Photo credit:  Star Princess cruise ship, Seattle Washington - Jim Walker

Cruise Ship Rape - Arbitration in Bermuda? A Jury Trial in Miami? Or Both?

In the past month, I have written about the progression of federal court cases which have chipped away at the rights of foreign crewmembers, who are the backbone of the U.S. based cruise industry.

The cases of Lindo v. NCL (Bahamas) Ltd. and Henriquez v. NCL showed that the Eleventh Circuit would not hesitate to affirm the dismissal of the claims filed on behalf of NCL crewmembers in the U.S. courts here in Miami, leaving the seriously injured seamen to seek compensation in foreign countries applying foreign law.

Princess Cruises - Star Princess - Cruise Ship - Arbitration Sexual AssaultOn Friday, the Eleventh Circuit decided the case of Jane Doe v. Princess Cruises.  The Court addressed the issue whether a Princess crewmember raped on the M/S Star Princess cruise ship would be sent from the U.S. to face uncertain justice before an arbitrator in a country selected by the cruise line, or whether she could try her case here in Miami before a jury.  

According to the opinion which you can read here, the facts allegedly "tell a story of a woman, working for Princess Cruise Lines on one of its ships, who was drugged by other employees, raped and physically injured while she was unconscious, and when she reported to officials of the cruise line what had happened to her they treated her with indifference and even hostility, failed to provide her with proper medical treatment on board, and interfered with her attempts to obtain counseling and medical treatment ashore."  

We represent Jane Doe (whose name is being protected to protect her confidentiality). 

Princess Cruises is represented by Miami cruise defense lawyer Jeffrey Maltzman.

The complaint that we filed on her behalf alleged ten (10) causes of action:

As described by the Eleventh Circuit, the ten claims are:

(1) a “Jones Act negligence” claim, alleging that Princess Cruise Lines breached its “duty to provide a safe place to work such that [Doe] could perform the job obligations in a reasonably safe manner and live aboard the vessel free from sexual violence and/or sexual harassment”;

(2) an unseaworthiness claim, alleging that the cruise line breached its “non-delegable duty to provide [Doe] with a seaworthy vessel upon which to work and live free from sexual battery and/or sexual harassment”; (3) a Jones Act claim, alleging that the cruise line breached its duty under that act to provide Doe with prompt, adequate, and complete medical treatment for “injuries sustained while in the service of the vessel”;

(4) a maintenance and cure claim, alleging that the cruise line “purposefully refused to arrange for and pay [for] timely and complete medical cure” despite its obligation to do so under “the General Maritime Law”;

(5) a Seaman’s Wage Act claim that the cruise line breached its “duty to timely pay all of [Doe’s] wages as a seaman;”

(6) a false imprisonment claim, alleging that the cruise line had “purposefully and intentionally restrained [Doe] against her will on the cruise ship and did not permit her to leave the cruise ship to go ashore for medical treatment” in Seattle;

(7) an intentional infliction of emotional distress claim, alleging “separate and independent torts committed by” the cruise line, its agents, and its employees related to Doe’s rape and the way that they handled the situation and treated her after learning of the rape;

(8) a spoliation of evidence claim, alleging that the cruise line breached its duty to preserve evidence after one of its crew members sexually assaulted and battered Doe;

 (9) an invasion of privacy claim, alleging that the cruise line, though its agents, breached its duty to protect Doe’s confidentiality and privacy as a rape victim by repeatedly disclosing her real name in an effort to intimidate and embarrass her; and

(10) a fraudulent misrepresentation claim, alleging that officers of the cruise line who were on the ship repeatedly and falsely told Doe after she had been drugged and raped that she could not disembark the ship to obtain medical treatment and counseling by doctors of her own choosing.  

The Court held that the first five causes of action fall within the language of the arbitration agreement.  The trial court will then consider the cases of LindoHenriquez and Thomas to determine whether these first five causes of action should be sent to Bermuda to be arbitrated and what law should apply.   However, the Court held that the last five causes of action, which involved post-rape conduct alleged against the cruise line, did not arise of of Jane Doe's employment and therefore are not subject to arbitration.  The last five legal theories alleged against the cruise line will be heading toward a jury trial here in Miami. 

This case should be of continuing interest to maritime lawyers representing crewmembers working for cruise lines which insert arbitration agreements in their employment contracts.

The case was featured today in the Daily Business Review.  Maritime lawyer Brett Rivkind also wrote an excellent blog about the rape case and the issue of arbitration entitled: "Appeals Court Addresses Arbitration Clause Involving Claim by Crewmember for Sexual Assault."

 

Photo credit:  Star Princess Cruise Ship, Seattle Washington - Jim Walker 

Puerto Vallarta, Mexico Tells Princess Cruises: "We're Safer Than Your Cruise Ships!"

I ran across an interesting article written from the perspective of a Mexican port which one of the cruise lines labeled as too dangerous to visit.

It seems like Princess Cruises has incurred the wrath of Puerto Vallarta, Mexico after the cruise line dropped the port from its cruise itinerary citing "continued violence" as the reason.  USA Today quickly picked up on the story and conducted a poll asking its readers whether cruise lines should Puerto Vallarta - Crime? - Princess Cruises - Mexicopull of of this port which Princess Cruises painted with a broad brush that all-of-Mexico-is-unsafe

Princess spokeswoman Karen Candy told USA Today:  “As the safety and security of our passengers and crew is our highest priority, and based on the continued violence in these areas, we’ve made the decision to cancel our calls to Puerto Vallarta and Mazatlan.”

But the good people in Puerto Vallarta are pointing out that their city is a heck of a lot safer than the city where the cruise line is headquartered in Southern California or most of the destinations visited by Princess cruise ships such as Bermuda, Bahamas, and Jamaica.  The article is entitled "Princess Cruise Lines: Stop Slandering the Safety of Puerto Vallarta, Mexico."

The article also points out that Carnival Cruises, its owner, as well as Holland America Line, Royal Caribbean and Disney Cruises still include the Mexican port on their itineraries.

The article points out that there is a high rate of crime on cruise ships and Princess has had more than its fair share of incidents of sexual assault against women, both passengers and crewmembers, on its fleet of cruise ships.  Are Princess Cruises ships more dangerous than this Mexican port of call?   Is this a case of the pot calling the kettle black?

And the Cruise Industry Wonders Why It Has An Image Problem . . . (continued)

Last year I published a series of articles about how cruise lines mishandle customer complaints and ruin their reputations in the process.

Part I of "And the Cruise Industry Wonders Why It Has An Image Problem" series focused on the ways that Carnival and Royal Caribbean managed to botch customer problems and tarnish their images.  

Part II took a look at Norwegian Cruise Lines (NCL), which usually avoids the pitfalls of its larger competitors.  But in this case, NCL refused to refund the cruise fare of a passenger whose brother died and the funeral was on the same day as the cruise.  The guest notified NCL, asking for a credit on a future cruise.  NCL said no.  He asked for their cruise to be donated to charity (Make-A-Wish) so a child Cruise Wedding Disasterwith cancer could enjoy a once in a lifetime cruise.  NCL said no.

Then NCL re-sold the cabin to another couple. NCL got a double profit due to the death of a guest.  Ugh.

Most of the time the right thing for your corporate image is exactly the right thing to do for your customer.  But some cruise lines can't seem to get it right, which brings us to part III of the series.

Last week the Connecticut Watchdog newspaper published an article "Stranded By Princess Cruise Line."  The story involves a newlywed couple from Connecticut, Diana Benne and Adam Gompper.  Both seems like hard working conscientious types.  Diana owns a popular hair salon and Adam is a police dispatcher. 

They purchased a Caribbean honeymoon cruise with Princess Cruises.  Things started out just fine with the couple enjoying the cruise and a stopover in San Juan (photo below).  But it seems like Princess Cruises didn't inform them of a last minute itinerary change resulting in the Caribbean Princess cruise ship leaving St. Thomas early.  Even though the cruise ship was still tied to the dock, the captain would not let the couple aboard and abandoned them in St. Thomas.  It must be a sick feeling to stand on the dock with only the clothes on your back and watch your cruise ship heading out to sea.  What a way to start your marriage. 

When the couple tried to discuss a resolution to the problem, Princess blew them off.

When I read about problems like this, I think of how easy a happy resolution would be.  Refund the couple their money or give them a free cruise.  In return, you will have dedicated fans of Princess Cruises for the rest of their lives.  The proverbial "win-win" situation.  But ignore or engage in a petty quarrel with a honeymoon couple you left in a port outside of the continental U.S.?  You have earned an enemy for life.

Princess Cruises left the couple in St. Thomas of all places.  St. Thomas has one of the highest murder rates in the world.  You can read about the sad story of a 14 year old girl who was killed last year during a cruise stop-over in St. Thomas here.  

Princess Cruise Honeymoon DisasterPrincess Cruises spends tens of millions of dollars a year marketing itself as the ultimate in romantic cruise getaways.  It is known for its wedding packages and the famous "wedding cams" which you can watch online.  It is, after all, best known for the "Love Boat" television series.  

But when things go wrong on the Love Boat, issues like this are not resolved by the smiling faces in the marketing department.  They are shuffled down to the customer relations and risk management departments whose job is to deny, delay and defend.

Last week, I emailed Princess and asked for its side of the story.  I hoped that I would hear good news, like it decided to reimburse the honeymoon couple their cruise fare.  Then I could write a story with a happy ending.  Instead, I have heard nothing, which seems to be the problem in the first place.

July 16, 2011 Update:

Princess Cruises is receiving alot of bad press about situations like this.  Read: "Eunice Gayle Needed a Blood Transfusion, So Why Wouldn't Princess Cruise Lines Let Her Off the Boat?

Here are a couple other articles about Princess Cruises' approach to dealing with customer complaints:

Is a Nuclear Radiation Leak a Valid Basis to Cancel a Cruise? Not According to Princess Cruises.

British Passenger Stuck In Mexican Hospital Following Heart Attack on Princess Cruise Ship

 

Photo credit: Courtesy of Diana Beene

Two Princess Cruise Ships Diverted to Bermuda to Disembark Sick Passengers

A magazine in Bermuda is reporting that two cruise ships recently diverted toward Bermuda to transfer ill passengers ashore for medical treatment.

On May 9th, the Princess Crown Princess diverted to Bermuda to disembark a 57 year old male passenger who was suffering from breathing difficulties. The magazine reports that the pilot cutter St. George met the cruise ship at the sea buoy and the sick passenger was transfered between the two vessels. 

Pilot Boat - Cruise ShipOpen water passenger transfers are potentially dangerous exercises.  You will recall that a rescue vessel recently dropped an elderly passenger into freezing water while trying to transfer her ashore.  A recent investigation found that the crew used unsafe procedures and did not even place a life vest on the sick passenger.

In this case, the Princess passenger was transferred safely to the pilot boat and then ashore where an awaiting ambulance transported him to King Edward VII Memorial Hospital. 

The second diversion occured on May 7th when Princess' Grand Princess altered course toward Bermuda to disembark a 55 year old male passenger who needed urgent medical attention.  The passenger was also transfered ashore via the same pilot boat.

Both Princess cruise ships were sailing from Port Everglades, Florida to the Azores Islands.

 

Photo credit  kathhooson Flickr

Is a Nuclear Radiation Leak a Valid Basis to Cancel a Cruise? Not According to Princess Cruises.

news station in Bradenton Florida is reporting on an interesting story of a Princess Cruises customer, Mr. Welt, who booked a 12-day cruise called the "China and Japan Explorer."  The cruise ship was scheduled to sail from Shanghai with three stops in Japan.

But then the earthquake and tsunami hit Japan.  Mr. Welt was initially undeterred, but he became greatly concerned as the damaged Fukushima nuclear power plant leaked radiation and he read a warning by the State Department against travel to Japan.

Mr. Welt reportedly expressed his concerns to Princess, but was told that the cruise was proceeding as Princess Cruises - Japan - Chinascheduled.  A few days later, he canceled the cruise because he didn't want to risk exposure to radiation.  Two days later, Princess canceled all three stops in Japan, and added ports in China.

Mr. Welt thought that he could obtain a refund or get a voucher for another Princess cruise.  Instead, Princess charged him a $2,398 cancellation fee which was 100% price for the cruise. 

A company spokesperson, Karen Candy, claims that there are no records indicating that Mr. Welt ever called the cruise line.  Ms. Candy told the news station that Princess would have tried to re-book Mr. Welt but because he did not purchase trip insurance he was out of luck.

I looked at the terms and conditions of Princess' "Passage Contract," and it does not mention the issue of what happens when radiation poses a health risk in a particular port.  The contract states that the cruise line may "change, cancel or terminate" the cruise because of “trouble spots” in the world in terms of "war, terrorism, crime, Act of God, civil commotions, labor trouble, and/or other potential sources of harm. Local conditions and infrastructure may also create hazards to passengers while off the ship."  However, this pertains to the cruise lines' right to change or cancel the cruise - not the right of the passenger to do so. 

A passenger's best argument appears to be found the latter part of paragraph three (Notice Concerning Safety and Security).  The cruise line states:

"Carrier reminds all Passengers that they must ultimately assume responsibility for their actions while ashore. The United States Department of State and other similar government agencies regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to such agency’s perception of risks to travelers. Carrier strongly recommends that Passengers and their travel agents obtain and consider such information when making travel decisions."

Of course, this is exactly what Mr. Welt did.  He assumed responsibility for his health posed by the damaged nuclear reactor and prudently considered the warning issued by the State Department in making his travel decision.  He did what the contract drafted by Princess' lawyers told him to do.  Yet, the cruise line penalized him with the entire cruise fare?  

Fukushima Nuclear Radiation - Cruise How would a judge or arbitrator rule?  Who knows.  I'm sure that Princess will be pleased to pay one of its defense firms $10,000 to $20,000 to argue that Mr. Welt should have purchased insurance (what we recommend for all passengers) and fight Mr. Welt tooth and nail to keep him from recovering his $2,398.

But what about the larger issue of customer service and the cruise line's reputation?

The article indicates that Princess has a "F" rating with the Better Business Bureau ("BBB").  Yes, its true.  The BBB indeed rated Princess a "F," finding that out of the 134 complaints lodged against the cruise line, on 80 occasions the cruise line refused to make any adjustments or simply never responded to the customer's complaint.    

Unlike the uncertainty of a legal decision any particular judge may make whether a customer can or cannot cancel a cruise because of a radiation leak, Princess Cruises' reputation is completely within the cruise line's control.  The airline and hotels were pleased to accommodate Mr. Welt, but not Princess.

We have seen Princess and other cruise lines take this penny-wise-and-pound-foolish approach before.  Yes, they can take a hard line approach and keep their customer's money most of the time.  But they risk trashing their reputations in an industry which suffers from a poor reputation in the first place.  Take a minute and read:  And The Cruise Industry Wonders Why It Has An Image Problem . . . (involving Princess, Carnival and Royal Caribbean) as well as And The Cruise Industry Wonders Why It Has An Image Problem . . . (continued) (NCL).

The bottom line here is that the customer did what his cruise contract required him to do.  He made his travel decision based on the State Department warning.  In return, Princess Cruises kept all of a customer's money who didn't go on a cruise scheduled to stop at a country with a nuclear reactor emitting dangerous levels of radiation. 

Princess should have at least donated the money to a relief organization in Japan.

I'd say Princess' BBB grade of "F" is well deserved.

Princess Cruises Crew Member Acquited of Rape Charges in Bermuda

The Royal Gazette in Bermuda reports that a judge in Bermuda dismissed the sexual assault charges leveled against a "41-year-old Filipino national" by a "26-year-old Filipino woman" who worked with him on a Bermuda registered cruise ship. 

Readers will recall that in a previous article two weeks ago, we reported that Filipino crew member Johnwill Reyes Abdon allegedly assaulted a younger crew member aboard the Caribbean Princess (photo), a Bermuda-registered vessel, on December 28, 2010.  We were critical of the Royal Gazette for not publishing the name of the cruise line or cruise ship where the incident allegedly took place or identifying the name of the crew member who committed the alleged crime.  The newspaper responded by stating that Bermuda law reportedly prohibits the disclosure of a Princess Cruises - Caribbean Princess Cruise Ship defendant's name in a rape trial, and then argued that the disclosure of the name of the cruise line or cruise ship would somehow lead to the disclosure of the name of the defendant.  (The ironic thing is that we learned the name of the crew member because another newspaper in Bermuda, the Bermuda Sun, published the crew member's name and then retracted it after we published our article.) 

There is no such prohibition under U.S. law in naming rape suspects, and it serves no public purpose to hide the names of corporations, vessels or maritime employers in cases like this.  It should be noted that Princess Cruises flies the flag-of-convenience of Bermuda and is incorporated in Bermuda to avoid U.S. taxes.

The newspaper in Bermuda reports that Senior Magistrate Archibald Warner explained his decision to dismiss the charges by pointing out that the alleged victim did not make an allegation of sexual assault until after realizing that she was pregnant.  According to the newspaper, the judge also said: “In all the circumstances, I am not satisfied that the complainant did not consent, and that the defendant did not have an honest and reasonable belief that it was consensual.”  (I have read this double-negative sentence several times and am not sure what this means).

We have written about rapes and sexual alleged assaults on Princess Cruises before: Unsafe on the "Love Boat?" - Sexual Assaults on Princess Cruise Ships.

The last sex assault trial against a Princess crew member occurred in Los Angeles Federal Court in November 2009.  A U.S. jury acquitted a headwaiter, Jorge Manuel Teixeira (from Portugal), of sexually assaulting a U.S. passenger during a cruise last March between Fort Lauderdale and Los Angeles, while the ship was at sea off the coast of Mexico.

The last article we published regarding sexual criminal conduct on the Princess fleet of ships involved the captain of a Princess cruise ship who admitted to molesting a child. 

 

Photo credit:  courtesy of wirralwater's Flickr page (via Wikimedia Commons)

Princess Cruises Captain Pleads Guilty to Sex Crime Against Girl on Princess Cruise Ship

A newspaper in the U.K. reports that a cruise ship captain pled guilty last October to sex crimes against a 14 year old girl.  The Spalding Guardian newspaper identifies the sex criminal as Captain Peter Russell, who entered the girl's cabin, apparently when her parents were not present, and performed an unidentified sex act on her.    

The U.K. newspaper indicates that after the cruise, Captain Russell contacted the girl on the internet and made obscene suggestions about the girl’s breasts, urged her to perform a sex act, and requested that the girl take a photograph of herself naked and send it to him.  According to the Captain Peter Russell - Princess Cruises - Child Predator - Sex Crime article, the disturbing circumstances were revealed to the child's parents when the girl broke down in front of her father and showed him the online conversations. 

Captain Russell subsequently admitted to the unlawful sexual activity with a child on the cruise ship and over the internet.

As is often the case, the newspaper did not identify either the cruise line or the cruise ship where the crime occurred.  The available information on the internet indicates that Master Russell captained a number of different cruise ships for Princess Cruises, including the Sun Princess and Sea Princess.  We asked Princess Cruises for information about when this occurred, what cruise ship was involved, how long Captain Russell worked for Princess and what, if anything, it did when the crime was committed.  No response so far.      

We have written many articles about the danger of passengers leaving their children alone in cabins on cruise ships, and trusting the cabin stewards and waiters.  Little did even we consider the depravity of a captain of a cruise ship targeting a little girl like this.  Consider this observation of Captain Russell during a Princess cruise from an unsuspecting passenger:

"After a day or so at sea we realised the ship's good-humoured tone was hugely influenced by Captain Peter Russell, a warm Englishman who spreads himself around the passengers like a favourite uncle at a wedding. The crew adore him. Forty-five years at sea, from tankers to cruise ships, Captain Russell exudes nautical wisdom and is also a bubbling fount of humorous stories  .  .  ."  

Yikes!

We have also written several blogs about the problem of sexual predators on Princess Cruises and the disturbing attitude that this cruise line, known ironically for the iconic "Love Boat" series, has toward sexual crimes against women and children like this.  In my opinion, Princess Cruises has one of the best deserved reputations for sex crimes on its cruise ships and engaging in cover-ups of such crimes.  Take a moment and read:

Unsafe on the "Love Boat?" - Sexual Assaults on Princess Cruise Ships

Sexual Assault Reported on P & O Cruises' Pacific Sun Cruise Ship     

Below is the unedited article from the Spalding Guardian:

SHIP CAPTAIN JAILED FOR TEEN SEX OFFENSES 

"A 'world class' cruise ship captain from Donington has been jailed for nine months for sex offences against a 14-year-old girl while she slept in her cabin.

Lincoln Crown Court heard on Thursday how Peter Russell (64), of Bicker Road, performed a sex act on a teenage girl while she was asleep in her bunk.

The victim thought she had dreamt the incident but it later came to light when Russell chatted to her on the internet on MSN Messenger and made obscene suggestions.

Matthew Lowe, prosecuting, said Russell made comments about the girl’s breasts and urged her to perform a sex act while chatting to him over the internet.

Princess Cruises - Sex Crimes - Child Molestation Russell went on to request that the girl take a photograph of herself naked and send it to him.

The incidents came to an end when the girl broke down in front of her dad and showed him the records of her online conversations she had with Russell.

Russell admitted two charges of inciting a child to engage in sexual activity together with sexual activity in the presence of a child and a further charge of sexual activity with a child.

Judge Sean Morris jailed Russell for nine months and placed him on the sex offenders’ register for ten years.

The judge told Russell: 'You are a sea captain of great distinction and have a glittering reputation.'

'You have brought that crashing down.'

Russell worked throughout the world as a captain of oil tankers for the Esso oil company and, following his retirement, went on to skipper cruise ships.

William Powell, defending, said: 'He stands before the court an utterly humiliated person.'

'His outstanding career is in complete ruins. He is a man who has disgraced himself to an appalling extent.'

'He has spent almost his entire career at sea.'

'He retired from Esso at the age of 50 with a reputation as a world class player.'

'He was up there with the elite. He was hugely regarded.'

Mr Powell said that Russell went on to skipper cruise ships but his job came to an abrupt end following his arrest.

He urged the judge to show mercy to Russell who was previously a man of 'good character.'

 

March 27, 2011 Update: Princess Cruises provided the following information to us:

"We only found out about this incident when contacted by the Linconshire Police in May 2010.  Nothing about this incident was ever reported to us.  We understand that this involved a family member, and that the incident occurred in 2008.  We tried to get more information from the Police but they would not give us much because they said it had nothing to do with Princess.  He worked for Princess at the most 4 years.  He signed off  from the Sea Princess at the end of his contract in Dec. 2009.  He did not work on board any of our ships again." 

 

Photo credits:

Captain Peter Russell - Dick Drayer / Picasa Photo

Princess Cruise Ship  - TravelServer

Princess' Cult of a Cruise - FollowMeAtSea Folly - Part 2 - Fun At Sabatini's

Last November, Princess Cruises invited a number of cruise fans and travel writers on an all expenses paid cruise where they were encouraged to tweet wonderful things about cruising with Princess.  The group used the hashtag "#FollowMeAtSea."  

When a large billion dollar corporation provides "reporters" with a free cruise, and plies them with champagne and free i-pods, free publicity is the result. You know how it works - here's-a-free-cruise-so-write-something-nice-about-us.  Predictably, the pampered Twitter passengers gushed praise on their generous cruise hosts.  The typical comment on Twitter was something like "WOW! this is great!"    

But something interesting happened last year.  A number of people on Twitter, undoubtedly irritated by the mindless cheer-leading of the Twitter cruisers, began to ask fundamental questions about the sustainability of cruising.  After all, cruise ships burn the nastiest fuel in the world - bunker fuel.  And we are at a time when the endless spewing of millions of gallons of cruse oil from the BP Deepwater Horizon oil well demonstrates that reliance on fossil fuels is a doomed business model - not to mention the disastrous effects on our air, water, and marine life.

Twitter Cruise - #FollowMeAtSeaA heated debate soon erupted on Twitter.  The environmentalists asked pointed questions that the travel writers were completely unprepared to address and the cruise line was afraid to answer.  I commented on Princess Cruises' failed social media experiment in a blog Princess' Cult of a Cruise - #FollowMeAtSea Folly.

I asked questions on Twitter which I felt were important, like what excuse does Princess Cruises have for the worst environmental record for dumping illegal levels of copper, ammonia, zinc and fecal coliform bacteria into Alaska's pristine waters?  There were some nasty responses from the cruisers, who obviously wanted to party and not concern themselves with such thoughts. Finally, one of the travel writers promised to "grill" the environmental officer on the subject of Princess' history of dumping pollutants into Alaskan waters. 

But by the end of the cruise, most of the #FollowMeAtSeas groupies had given up any pretense that there was any legitimate "reporting" on anything having to so with the environment, or other important issues like crime on cruises.  The "reporter" who promised to grill the environmental officer about pollution never followed up on her promise.  Instead, she was later photographed with the Captain, including sitting on his lap while other "reporters" took turns posing for photos while wearing the officers' hats.  Oh well, so much for the rigorous cross-examination.    

So here we are at #FollowMeAtSeas - Part 2.  Princess has offered another free booze and cruise experience to entice another group of travel agents and cruise fans on the Coral Princess cruise ship sailing an Alaskan itinerary.  Free chocolates.  Free massages.  Free fruit baskets and champagne.  You know the drill - go tweet something nice about us.

Most of these cruisers I follow on Twitter, like @OrlandoChris and @CruiseBuzz, have mastered the art of social media and have great blogs and a big Twitter presence.  All of the members of this latest Twitter Press Group seem like great people, entertaining and fun to be around I am sure.

Captain Manfuso - Coral Princess - Princess CruisesSo I have been occasionally following the FollowMeatSea hashtag to see how the cruise is going. 

Most of the tweets from the group are what I expect.  Just this evening, there as an "AMAZING" tweet from @earthxplorer.  A "Wow" from @Travelogged.  Another "Wow" from @OrlandoChris, who touted the cruise line's C.R.U.I.S.E. program - "Courtesy, Respect, Unfailing In Service Excellence."  And finally @BethBlair gave the cruise line a "A+" and tweeted that all of the Princess employees were "friendly, helpful and professional."

There is no controversy on Twitter this year.  The environmentalists have their hands full with the oil spill in the Gulf and are directing their energy to tweets about BP and the mounting ecological disaster.  No one cares about another silly Twitter cruise.  

But there were three tweets from the Princess Twitter group this evening that put a chill down my back.  The first was a tweet by @OrlandoChris - "Looking forward to Sabatini's experience tonight . . .  The second tweet was by @theplanetd "14 courses and an elastic waistband a match made in heaven here at Sabatini's."  And the third by @CruiseBuzz referring to a blog about Princess Cruises' "Ultimate Ship Tour."  The article contained a photo of the Master of the Coral Princess, who I immediately recognized  - the infamous Captain Manfuso. 

You see, last November, a young, handsome and well liked Italian chef aboard the Coral Princess disappeared.  His name is Angelo Faliva.  He worked in Sabatini's.  He was last seen speaking Angelo Faliva - Princess Crew Member - Missing - Coral Princess with some passengers in the restaurant.  There was talk that he had a disagreement with a Filipino crew member in the galley.  There were also rumors that he saw something that he should not have - like drug dealing.  Was there a fight?  Was he thrown overboard?  Or did someone place him in the ship's incinerator as some crew members suspect?

Princess Cruises is not saying.  Even though there are many hundreds of closed circuit television cameras all over the cruise ship, the cruise line claims that they have absolutely no information about Mr. Faliva.  According to Princess, he just disappeared into thin air.

Mr. Faliva's family is devastated. According to news sources in Italy, Princess Cruises has treated the Faliva family rotten.  Mr. Faliva's younger sister, Chiara, traveled to the U.S. and tried to speak to Captain Manfuso who she characterized as cold and rude.  He would not explain anything to her.  

The Faliva family remains in the dark.  Take a moment and read a few of the many articles below which we published about the cruise line's refusal to cooperate with the Faliva family.

So here we have the newest group of "Twitter reporters" who are happy to be wined and dined at Sabatini's and tweet endless compliments about Princess.  But someone should sober up and ask a few meaningful questions. How can a crew members cook for guests in Sabatini's and then vanish without a trace?  What "courtesy" or "respect" was extended to the Faliva family?  If you lose a loved one from a Princess cruise, will Princess remain "friendly, helpful and professional?"

Princess' PR spokespeople Karen Candy and Julie Benson know the case well.  Try questioning them about it and see their response.

Will anyone ask Captain Manfuso what really happened to Mr. Faliva?  Will anyone print a copy of his photograph above and ask Mr. Faliva's fellow employees in Sabatini's what they know about his disappearance?

Or will we hear more comments like "WOW" the veal cutlet at Sabatini's last night was "AMAZING!" 

I'm not holding my breath.  I know this cruise will end with no real reporting about anything of importance to anyone.  

And I can't wait to see who gets tipsy on champagne and sits on Captain Manfuso's lap at the end of the cruise and poses for a photo wearing his hat . . .     

 

For information about crew member Angelo Failva missing from the Princess Coral Princess cruise ship, please consider reading:

Angelo Faliva - Missing - Princess Coral Princess Cruise ShipCrew Member Missing from Princess Cruises' Coral Princess Cruise Ship  

Family of Missing Crew Member Seeks Answers - Princess Cruises Claims "We Are Puzzled"

2009 Ends With Family of Missing Princess Cruises Crew Member Continuing to Seek Answers

Top Cruise Story of 2009 - Sister of Missing Princess Crew Member Angelo Faliva Speaks Out: "Vogliamo la Verità!" - "We Want the Truth!"

The Case of Missing Crew Member Angelo Faliva - Is Princess Cruises Engaged In A Cover Up?

Update: Missing Princess Crew Member Angelo Faliva - What Say You, Master Mariano Manfuso?

Angelo Faliva Case: Were You on the Coral Princess on November 25, 2009?

Neither Dead Nor Alive - The Faliva Family Remains In Limbo

International Cruise Victims - the Story of Angelo Faliva

Update on Missing Crewmember Angelo Faliva - a Story of "Pain & Incompetency"

Italian TV Show "Chi l'ha Visto?" Features Princess Crew Member Angelo Faliva

What Happened to Princess Crew Member Angelo Faliva? The Faliva Family Seeks Answers

 

Credits:

Twitter cruise photo             galavanting.tv/

Captain Manfuso photo    @CruiseBuzz's  Ultimate Ship Tour

Angelo Faliva photos            Faliva family

 

Did Princess Cruises Check the Driving Record of Excursion Bus Driver, Crash Dummy?

A story in the BVI Platinum's newspaper indicates that the cruise excursion bus driver Roland Allen, nick-named "Crash Dummy," had been convicted of driving offenses - including reckless driving - before the ill-fated Princess Cruises excursion bus crash. 

We suspected this, as we raised this issue in a prior article "How Did Princess Cruises Excursion Bus Driver "Crash Dummy" Earn His Nick Name? - Why Does He Have A Police Record?"

Compelling Record of Bad Driving?

In an article " Allen's License Suspended, Independent Mechanic to Examine Bus," the newspaper reveals an exchange between the bus driver's lawyer and the criminal Magistrate presiding over the matter. The lawyer for Mr. Allen pleaded the Magistrate not to suspend Mr. Allen's license.  In response, the Magistrate:

 ". . . lamented that the court was given a conviction sheet of Allen and most of the offences are road traffic offences with one being reckless driving. 'The allegations are compelling' she stated."

The newspaper also reports on a curious plea by Mr. Allen's lawyer who "told the court that tour operator is his only means of income and suspending it will deprive Allen of his livelihood."  This Tropical Forest Hike & Beach - Princess Cruises - Cancelledargument ignored the fact that the cruise line had already suspended the tour in question, the "Tropical Forest Hike and Beach" excursion, as previously reported in USA Today.  The Princess Cruises' website states: Tropical Forest Hike & Beach***Cancelled***

The Magistrate ruled that given Mr. Allen's previous convictions, "it is not wise to allow him to return behind the wheels." 

Was It Wise to Permit "Crash Dummy" Behind the Wheel In The First Place?

Cruise lines have certain legal duties to their passengers.  The cruise line must conduct an investigation into the safety procedures of the tour company and audit the tour's safety record.  This includes not only inspecting the excursion company's buses but inspecting the driving records of the tour company's drivers.  Cruise lines also have a duty to warn passengers of dangers which are known, or should be known, to the cruise line.

Princess Cruises advertises the excursion bus going to the "highest peak in the Virgin Islands."

Why did the cruise line permit a driver - known in the community of Tortola as "Crash Dummy" and reportedly convicted of reckless driving - take cruise passengers through this steep mountainous terrain?  Why didn't the cruise line warn its passengers of these dangers before charging them $59 a piece for the excursion?

 

Credits:

Tropical Forest Hike and Beach         Princess Cruises