Readers Provide Information on Overboard Cruise Ship Passengers

In the last two weeks, there have been two overboard passengers from U.S.-based cruise ships - Costa's Serena  and Holland America Line's Rotterdam.

These incidents have been reported - not by the cruise lines or the press - but by Canadian Professor and cruise expert Ross Klein who hosts the informative web site Cruise Junkie.  Dr. Klein has been tracking passenger and crew overboards for the past decade. 

Like Dr. Klein, we are increasingly being contacted by passengers, crew and other concerned individuals when things go wrong on cruise ships.  Here is some updated information we received from our readers:

Passenger Overboard From Costa Serena

Costa Serena - Passenger OverboardIn response to our article "Person Overboard from Costa Serena Cruise Ship?," one passenger confirmed that a 34 year old French passenger went missing at midnight on February 26th. 

"The ship had to turn around the following day. But the ship and coast guard did not find the man. On that following night the ship was given the go ahead to return to original course. but at that time it was too late to visit the port of Cadiz."

Another passenger informed us:

"Yesterday we returned from the Costa Serena. The Captain had reported to all of us passengers that the missing man was a Frenchman of the surname Pascal, reported missing by his father who was also traveling on the Costa Serena. At the time he went missing the ship was traveling from Tenerife to Cadiz (our itinerary was changed from going to Madeira because of their disaster).  Once Mr. Pascal was reported missing, the ship had turned round and for several hours searched in the area where he may have fallen overboard.  Then we were told the search and rescue authorities were taking over and as it was too late for us to visit Cadiz, we were taken straight to our following destination, i.e. Malaga. We hope that you will be able to find more regarding the fate of the missing man and let us know."
 

Passenger Overboard From HAL's Rotterdam

In response to an article " Passenger Reported Overboard From Holland America's Rotterdam Cruise Ship," a United States Naval Aircrewman reported the following:

Holland America Line - Rotterdam - Overboard

"I was surprised that this report was not confirmed, and was hoping to help. I was aboard the aircraft referenced that arrived "onstation" to assist in the S.A.R. Operation, a United States Navy P-3C of Patrol and Reconnaissance Squadron (VP)- 26.

We arrived on station after the victim had been in water for about an hour and a half, the delay largely attributed to communication delays, and the relay of the initiated SAR from ship, to shore, to our controller. WE initiated a search pattern that proved unsuccessful. At which point we adjusted our search to the estimated current drift. After several hours we searched our absolute min allowable "off-station" fuel load (required for the transit back to base) and at the last moment we located the SAR victim. Since we were bingo fuel all we could do was give a gps point and get back home. During SAR operations we prefer to maintain "eyes-on" to guide the pick-up vessel in.

I speak for my crew in saying we are grateful to know that at least he was picked up even though we could not affect a rescue. We offer our condolences to the family and relatives, and I hope you know that we did all that we could."

Thanks To Our Readers

Thank you to our readers who have expressed their concern for these passengers and their families and have taken the time to provide information regarding these sad cases.

A special thank you to our brave U.S. Coast Guard and Navy Airmen who put their lives on the line to search for and recover our loved ones at sea.

 

Credits:

Costa Serena                      CruiseAir's photostream

HAL's Rotterdam                Cajun Bob's photostream

Person Overboard from Costa Serena Cruise Ship?

CruiseJunkie.com reports that was a person may have gone overboard from the Costa Serena last Saturday February 27th.

A passenger informed the CruiseJunkie web site that a person was reported missing from the Costa cruise ship while in the Atlantic between the Canary Islands and Malaga.

Costa Serena Overboard? - Missing - DisappearanceThe web site stresses that this incident is not yet confirmed from the cruise line company but is based on the account from a passenger on board the ship.

We last reported on an overboard passenger last week - Passenger Reported Overboard From Holland America's Rotterdam Cruise Ship.  There was no official confirmation from the cruise line in that case either.

This is one of the problems with overboards and crimes on cruise ships.  As matters now stand, cruise lines are under no legal obligation to report such incidents to U.S. authorities.  As a practical matter, cruise lines do not like to report incidents which tend to show that cruising is unsafe.

It has become increasingly difficult for cruise lines to engage in cover ups, with an increasing number of people using blogs and other social media tools like Twitter and FaceBook.  

Although the cruise industry refuses to disclose the actual number of people going overboard from cruise ships, the Cruise Junkie web page documents over 130 passengers and crew members have jumped, fallen, or been thrown from cruise ships in the last decade.  

 

Credits:

Costa Serena cruise ship                     comequandofuoripiove1973 Flickr Photostream

 

Passenger Reported Overboard From Holland America's Rotterdam Cruise Ship

The on line web information portal CruiseJunkie.com is reporting that a passenger may have gone overboard yesterday from the Rotterdam cruise ship.

The report is based on information received from a passenger on the Holland America Line cruise ship. 

Rotterdam Cruise Ship - Overboard - Missing PassengerCruiseJunkie.com is operated by Dr. Ross Klein, a cruise industry expert who has, among other pages, a large web page called "Events At Sea - All The Things That Can Go Wrong On A Cruise."  Dr. Klein reported yesterday:

I have been informed that a passenger jumped from the M/S Rotterdam today and was recovered deceased at about 5 pm local time. The ship will be in Costa Rica tomorrow.  This account has not be confirmed or reported by the media.

in addition to Dr, Klein's site, a comment on the popular on line cruise community CruiseCritic.com mentions the incident under the topic "Man Overboard on Rotterdam???"

 ". . . A "man overboard" was reported to the bridge, just before noon. What was done, then was to chart where the person went overboard and turn the ship around to that area. By 2:00 PM, an airplane came to circle around and look for anything in the water. By 4:00 PM, the plane had spotted something, and the ship headed there. By 5:00 PM, a tender was dropped into the ocean and found what was believed to be the person. Many of us were on deck 3, and as the tender returned to the ship, the Captain asked that all on deck 3 please, out of respect, to leave the deck. I don't know anything else. We will find out soon if we'll miss our port, tomorrow. I don't know if we'll get information about the person. There was an announcement, earlier, for someone in cabin x, to please call the front desk immediately. Tonight is formal night and I don't think anyone wants to dress up."

We previously reported on a HAL handling of an overboard passenger in an article ""Suicide" - One of the Cruise Lines' Favorite Excuses When a Passenger Disappears at Sea."  That case involved passenger Amber Malkuch.  HAL quickly called her disappearance a suicide.  This surprised not only Ms. Malkuch's friends and family, but dumbfounded the Alaskan State Troopers who had yet to review photographs and video, conduct interviews or analyze toxicology reports. 

It will be interesting to see how HAL handles this situation.  By not issuing a press statement, it looks like HAL is trying to keep the incident secret.  

Dr. Klein reports that there have been over 130 cruise overboard in the last 10 years. How many more have not been reported by the cruise industry? 

February 27, 2010 Update:

CruiseJunkiereports: "Around 10 A.M. this morning, while breakfast was going on, one guest, supposedly of cabin 1905, jumped from the outside deck. The jump was apparently witnessed as there was an immediate man overboard call and the ship manouvered quickly and then anchored and a search happened. The ship staff searched for hours, and then about 5 pm, they recovered the man's body. The ship has been under code red for 6 days for norovirus and the staff was already under huge stress." 

CruiseCritic reports that the overboard passenger was a member of the CruiseCritic on line community.
 

 

  

Credits:

Rotterdam cruise ship                 jimg944 Flickr Photostream

Coast Guard Searches for Crewmember Missing From Pacific Venus Cruise Ship

The U.S. Coast Guard issued a press statement that it is searching for a crew member from the cruise ship Pacific Venus, which was sailing from Hawaii back to Yokohama, Japan.

The 24 year-old crew member was noticed missing at approximately 2 p.m., on Saturday, February 20th, after he failed to show up for his post aboard the cruise ship. The Master of the Pacific Venus' Pacific Venus cruise ship - missing crewmember called the Coast Guard in Honolulu at 5 p.m. Saturday to report the missing crew member and to say the ship had turned around to look for him.

The Pacific Venus spent several hours Saturday afternoon searching for the crewmember before sunset in an area where he was last seen been aboard the cruise ship.

The Coast Guard deployed two C-130 long-range search aircraft to search for the overboard crewmember.

The Coast Guard also reports that a "Good Samaritan" vessel, a Japanese vessel Nippon Maru, answered a call to help through the Automated Mutual-Assistance Vessel Rescue (AMVER) program, and searched for the crewmember.

A newspaper in Hawaii reports on the story in an article entitled "Coast Guard Continues to Search for Overboard Cruise Ship Crew Member" and indicated that the Coast Guard will continue searching for the overboard crewmember.

 

Credit

Pacific Venus cruise ship                      ykanazawa Flickr photostream
 

Update on Missing Crewmember Angelo Faliva - a Story of "Pain & Incompetency"

An Italian blogger Stefano Nazzi provides updated information regarding the "disappearance" of Italian crew member Angelo Faliva from the Coral Princess cruise ship operated by Princess Cruises.

In his article entitled "Chi Indaga Sulla Scomparsa di Angelo Faliva?" Mr. Nazzi questions whether anyone is actually investigating Mr. Faliva's disappearance.  He characterizes the situation as Angelo Faliva - Coral Princess Cruise Ship - Princess Cruises an "ugly story" - one "of pain" suffered by the Faliva family and "incompetence and laxity" by the police in Bermuda. 

In theory, the country of Bermuda is suppose to be investigating the case, because Princess Cruises flags its cruise ships in that country to avoid U.S. taxes and U.S. labor and wage laws.  

The fact that Bermuda has no genuine interest in investigating crimes and mysterious incidents on Princess cruise ships is becoming increasingly apparent.  Princess Cruises operates its fleet of cruise ships out of its corporate headquarters in Santa Clarita, California.  The police in Bermuda are literally and figuratively in the middle of the Atlantic Ocean, apparently doing little to provide answers for the Faliva family.

The Italian blog suggests that the police in Bermuda have still not inspected Mr. Faliva's three cellular telephones or his computer and camera. Nor have they examined the records of the cruise ship's surveillance cameras.  When Mr. Faliva's younger sister, Chiara, inquired into the delay, the police in Bermuda complained that they were busy with other matters.  They wrote that they felt harassed by Ms. Faliva and preferred to be left alone!

The blog also contains a comment by Chiara Faliva that her family believes that the Princess cruise ship knows more about her brother's death than it will admit.  And the authorities in Bermuda are providing no answers as the family's search for information approaches three months.      

She writes that "frankly I believe that persons on board the ship know what happened at my brother.  Besides the sadness, pain, and anger, I experience also disgust, amazement and incredulity . . ." by the attitude of the "investigating" authorities.   

Angelo Faliva (below, in the galley of the Coral Princess) was a happy and well liked chef who enjoyed working on the cruise ship.  How can there be no explanation provided by Princess Cruises?  

We have written many articles about the cruise line's malfeasance and the flag state's refusal to provide answers. 
  
Do you have information about this story?  Please contact Ms. Chiara chiara_faliva@msn.com

Angelo Faliva - Coral Princess Cruise Ship - Princess Cruises

 

Credits:

Photographs of Angelo Faliva      Chiara Faliva

Costa Victoria Passenger Goes Overboard During Excursion

A newspaper in Brazil reports that a passenger from Costa Cruises' Victoria cruise ship went overboard during an excursion while the cruise ship was off the coast of Brazil between Río de Janeiro and Sao Paulo.

Costa Cruises - Costa VictoriaEntitled "Una Turista Argentina Falleció Cerca de Río," the article reports that the passenger was from Argentina.  She had taken an excursion boat with other passengers to go to a beach to snorkel and dive.  The passenger went overboard during the trip, and her body was found hours later.

No information was provided to explain how the passenger went overboard.  The passenger's name was not released.  The article indicates that Brazilian authorities will be investigating and a report is expected in 90 days.

 

For updated information, please subscribe by typing your e-mail address in the box to the bottom left, or sign up for a RSS feed.

 

Credits:

Costa Victoria          Wikimedia Commons

 

International Cruise Victims - the Story of Angelo Faliva

The non-profit organization International Cruise Victims ("ICV") posted a story on its website regarding Princess Cruises crew member Angelo Faliva who "disappeared" from the Coral Princess cruise ship in November 2009.   

The ICV represents victims of crime on cruise ships, their families and friends, and individuals concerned about disappearances on cruise ships and the cruise industry's lack of transparency. With several hundred members throughout the world, the organization advocates for legislative reform and provides support to victims of crimes occurring on cruise ships. For additional information about the ICV, please contact its president, Ken Carver.

Meanwhile Mr. Faliva's sister, Chiara, continues to seek information from any passengers or crew members who may have information. Ms. Faliva posted a request on a "Princess Cruise Staff" Facebook page:

PLEASE HELP ME: Hi, my name is Chiara Faliva, and I'm the sister of Angelo Faliva, the 31 year old Italian chef disappeared from the cruise "Coral Princess" the night of 25th November 2009, while the cruise was sailing between Aruba and Cartagena (Colombia). I'm looking for passengers that were in this ship that night . . . I just want to have some contacts with them. Please, please help me. My e-mail is:  chiara_faliva@msn.com. Thank you very much for your attention.

Angelo and Chiara are seen in this photograph in in happier times as loving brother and sister. 

Chiara Faliva - Angelo Faliva - Princess Cruises - Coral Princess Crew Member
 
We have written many articles about this latest "disappearance" and the failure of the cruise lines and flag states to provide answers. 
 
How can such a healthy and happy young man "disappear" without anyone at Princess Cruises knowing a thing?
 
Do you have information about this story?  Please contact Ms. Chiara chiara_faliva@msn.com or the ICV.
 
 
 
Credits:
 
Photograph    Chiara Faliva

 

Neither Dead Nor Alive - The Faliva Family Remains In Limbo

The Italian press continues to closely follow the story of Angelo Faliva who "disappeared" on November 25, 2009 from the Coral Princess cruise ship operated by Princess Cruises, which is headquartered in Santa-Clarita, California.   

Angelo Faliva - Princess Cruises - Coral Princess - Disappearance  It is now two months after the unexplained loss of young Mr. Faliva.  His family continues to seek clues regarding what really happened to their son and brother.

Italy's Il Messaggero newspaper explains that the Bermuda police just notified the Faliva family via email that they have not even looked at the data on Mr. Faliva's three mobile telephones, camera or laptop because they are "very busy" with other matters.  

The cruise line apparently told the family that the hundreds of surveillance cameras "didn't show anything," which is implausible but exactly what cruise lines say unless the cameras exonerate them.  It is unknown whether Bermuda has bothered to look at the surveillance tapes.  A lot of times, the police will just parrot what the cruise lines tell them to say.    

Princess cruise ships fly the flag of Bermuda which is suppose to investigate crimes and disappearances on Bermuda flagged vessels. Unfortunately, what is happening to the Faliva family demonstrates the real attitude of Bermuda. Cruise lines like Princess register their cruise ship in Bermuda to avoid U.S. taxes and safety and labor regulations - not because Bermuda has a reputation of vigorously investigating and solving crimes.

The article mentions that Angelo's sister, Chiara Faliva, has not lost hope and continues to patiently wait for answers.  She has created a Facebook page to help the family finds answers. She is trying to involve the Italian Foreign Minister and the local prosecutors in the city of Cremona in Northern Italy where the Faliva family lives. 

Chiara Faliva has thousands of questions, such as why has no one interviewed the passengers in the Sabbatini's restaurant on the cruise ship where Mr. Faliva worked?  Was the list of Bermuda Flag - Princess Cruises - Flag of Convenience passengers destroyed?  Ms. Faliva apparently had an argument with another crew member earlier and a warning had been issued and then later rescinded.  Did Mr. Faliva see something he should not have, such as drug smuggling - which we have written about: "Cruise Ships & Drug Smuggling."       

This story underscores the difficulties which families face when they lose a loved on on a foreign flagged cruise ship.  Princess' s corporate headquarters are in California.  The Faliva family is in Italy.  And the so-called investigators in Bermuda are, well, in Bermuda and waited ten days before traveling to the cruise ship. 

The cruise line's internal investigation is designed to protect the cruise line's reputation and legal interests at the expense of the truth.  And the "investigators" of the flag country?  Unmotivated.  Disinterested.  Beholden to the cruise line which pays them.  These are the conclusions which come to my mind. 

The Il Messaggero article mentions being "neither dead nor alive."  It is less than clear whether the article is referring to Mr. Faliva and the uncertainty surrounding his disappearance - or to his sister who is forced to live in a state of limbo looking for answers.  

 

 

 

If you wish to follow this story or other stories on this blog via email updates, please subscribe by typing your email at the left or signing up for a RSS feed,

To learn more about Angelo Faliva's "disappearance" on Princess Cruises' Coral Princess, please consider reading:   

Crew Member Missing from Princess Cruises' Coral Princess Cruise Ship

Family of Missing Crew Member Seeks Answers - Princess Cruises Claims "We Are Puzzled"

2009 Ends With Family of Missing Princess Cruises Crew Member Continuing to Seek Answers

Top Cruise Story of 2009 - Sister of Missing Princess Crew Member Angelo Faliva Speaks Out: "Vogliamo la Verità!" - "We Want the Truth!"

The Case of Missing Crew Member Angelo Faliva - Is Princess Cruises Engaged In A Cover Up?

Update: Missing Princess Crew Member Angelo Faliva - What Say You, Master Mariano Manfuso?

Angelo Faliva Case: Were You on the Coral Princess on November 25, 2009?

 

Credits:

Photograph                     LA7.it

Video                                Video Mediaset.it

Angelo Faliva Case: Were You on the Coral Princess on November 25, 2009?

The family of Angelo Faliva continues to search for answers regarding the "disappearance " of Angelo Faliva from Princess Cruises' Coral Princess cruise ship on November 25, 2009.

Mr. Faliva's younger sister, Chiara Faliva, has appeared on television in Italy to plea for help, Sabatini's Restaurant - Coral Princess - Princess Cruisesfollowing the reported lack of cooperation from Princess Cruises and the Government of Bermuda.

Newspapers in Italy report that Ms. Faliva has complained that the cruise line did not timely send the tapes from the onboard cameras to the investigators from Bermuda.  What type of CCTV system did the cruise ship have?  What is the quality of the CCTV images?  

Why the delay sending the images to Bermuda? 

Princess Cruises has a very high tech "wedding cam" on all of its cruise ships. This is part of its "romance at sea" marketing theme.  The image below to the right is the live via satellite "wedding cam" on the Coral Princess.  The image is crystal clear.  You can sit at home thousands of miles away seeing exactly what is happening in the chapel on the cruise ship.  Certainly Princess Cruises has the same technology for its onboard security systems?  If so, then there should no doubt be images of Angelo Faliva available to explain what happened to him.Wedding Cam - Coral Princess - Cruise Ship Cam - Princess Cruises

There is also a suggestion that no one interviewed the passengers in Sabatini's restaurant (photograph above), where Angelo Faliva worked as a chef. 

Has anyone other than the cruise line interviewed the other crew members who worked with Mr. Faliva in Sabatini's? 

Where is Mr. Faliva's laptop computer and cell phone?  Has a qualified expert retrieved the data on the computer and telephone?  Who knows?

The Faliva family remains in the dark.

Where you a passenger on the Coral Princess on November 25, 2009? 

We have heard from a few people, but certainly others must have some information?

Please contact me @ jwalker@cruiselaw.com 

       

 

 

Credits:    

Sabatini's restuarant                    CruiseWeb.com

Coral Princess wedding cam     Coral Princess, Princess Cruises 

Video                 Sky.it

Update: Missing Princess Crew Member Angelo Faliva - What Say You, Master Mariano Manfuso?

Master - Coral Princess - Princess Cruises - Captain Mariano ManfusoThe disturbing circumstances surrounding the "disappearance" of Princess crew member Angelo Faliva continue to fill the newspapers and television airways in Italy as the cruise line continues to keep the Faliva family in the dark. 

U.K. security officer, Officer Michael Groves, has weighed in with his opinion regarding the sorry state of affairs surrounding Princess Cruises' attempt to spin a story that it has no idea what happened to young Angelo Faliva.  In an article entitled "Mystery Surrounds Loss Of Italian Chef Angelo Faliva," Officer Groves writes:

"I read with sadness the news that yet another young, vibrant and seemingly happy crew member has apparently "disappeared" from yet another cruise ship, the Coral Princess and yet the company, his employers can only really round off the incident as “We are really very puzzled . . . We do not know what happened.”

Puzzled – lets look at that word. As we all know its definition means to be perplexed or confused, to ponder or study over some perplexing problem or matter.

Sorry I am more than puzzled, I am appalled! I am appalled that yet again a monolithic liner – a modern ‘floating’ city with reams of close circuit television camera’s (CCTV) affixed to numerous points both internally and most certainly externally on board the Coral Princess, appears to have yielded no footage at all?"    

Princess Cruises' deplorable handling of this case was highlighted by the reportedly cold treatment of Mr. Faliva's sister, Chiara, by the Master of the cruise ship, Captain Mariano Manfuso, after Ms. Faliva Coral Princess - Master - Princess Cruises - Captain Mariano Manfusotraveled from Italy to California - where Princess Cruises is based - to try and find information about her brother.

Why have Princess Cruises and Master Manfuso (photos above and to the right) not cooperated with the Faliva family?  Why has Master Manfuso not turned over copies of all of the vessel's logs and reports to the Faliva family?  

Why didn't Master Manfuso make certain that the cruise ship's surveillance tapes from hundreds of cameras were immediately turned over to the FBI or to the Bermuda investigators?  Why the delay? 

How can I sit in my office in Miami and look online at Princess' grainy bridge cam (below) for the Coral Princess, but Princess' security guards and supervisors can't monitor the hundreds of high resolution surveillance cameras on the ship itself to determine when a crew member goes overboard?

Was Master Manfuso put on the sideline after the cruise line lawyers and risk managers took over the "investigation?" 

Is the cruise line engaged in a cover up? 

What is going on aboard your cruise ship Master Manfuso?  

The world is watching.

 

 

Coral Princess - Bridge Cam - Princess Cruises - Surveillance Cameras - Angelo Faliva

 

 

Credits:

Top photograph of Captain Manfuso                Flickr photo.klick's photostream

Bottom photograph of Captain Manfuso          mincomercio.gov.co  

Coral Princess bridge cam                                 Coral Princess, Princess Cruises   

Royal Caribbean Passenger Disappearance Update: Is Anyone Cooperating With the Chhikara Family?

Neha Chhikara - Royal Caribbean - Missing - OverboardThe India Times is continuing to follow the case of Neha Chhikara.

Ms. Chhikara disappeared from Royal Caribbean's Monarch of the Seas on December 31, 2009 following allegations that her husband, Royal Caribbean crew member Ankit Dalal, physically and emotionally abused her.

In an article entitled "Search Operations Off, Gurgaon's Woman's Family Says Husband Has Gone Missing," the Chhikara family alleges that Mr. Dalal has gone “missing” after the Royal Caribbean cruise ship returned to port in Port Canaveral. 

The story reflects the struggle to obtain information which families experience when they lose a loved one from a cruise ship.

The investigating authorities (the Bahamas Maritime Authority and the FBI) have apparently provided no information to the family or the police in India.  The cruise line is not cooperating with the family who does not even know where the Royal Caribbean crew member is at this time.  Meanwhile, the article reports that the police in India are waiting on information from the U.S. before they proceed with their investigation.

Cruise line investigations are highly secretive.  The investigation conducted by Royal Caribbean is designed to protect its own legal interests and its marketing image.  Getting information from the FBI is like squeezing blood from a stone.  And the investigation by the Bahamas - which is the flag country for the cruise ship - will likely be slanted in favor of the cruise line.        

The Chhikara family has not even spoken to their son-in-law.  Certainly Royal Caribbean has interviewed him multiple times.  The cruise line should send these statements to the family now, and not subject them to further torture after losing their daughter on Royal Caribbean's watch.

Credits:

Photograph of Ms. Chhikara     India Times

Asleep At the Wheel: What Does the Delayed Reporting of Neha Chhikara's Disappearance from the Monarch of the Seas Reveal About Royal Caribbean's Shipboard Security?

Asleep Security Guard - Royal Caribbean Cruises - Cruise ShipThe tragedy of Neha Chhikara's disappearance from the Monarch of the Seas raises a lot of issues.    
 
Why did her husband, described as a Royal Caribbean "manager," wait 8 hours before reporting his distraught wife missing?  Why almost a ten hour delay from the time of Ms. Chhikara going overboard until the cruise line reported the incident to the US Coast Guard?
 
Ms. Chhikara was picked up on CCTV video when she went overboard.  But does Royal Caribbean monitor its own video cameras? 
 
Were any security guards awake?

When finally notified, the US Coast Guard scrambled an HU-25 Falcon jet crew, an HH-60 Jayhawk helicopter, a C-130 Hercules aircraft and the crew of the Coast Guard Cutter Cormorant to search for Ms. Chhikara. But this was 10 hours after she went overboard.

The cost of this search could have easily paid for 10 camera operators and 10 more security guards. The technology has long existed for a computerized system using motion detectors tied in with the video cameras to signal an alarm to the bridge when the cameras/detectors are triggered by a person going overboard (whether they jump or are pushed). The video image would be captured on a bridge computer screen and the exact location of the overboard would be documented. Then the Coast Guard would at least have a chance to save the day. 
 
Royal Caribbean needs to spend some of its billions investing in security guards, surveillance camera operators and bringing its security technology up to the standards of the 21st century.
 
But this is a game of money and Royal Caribbean is behind the 8 ball.  It's still scratching its head trying to figure out how it can pay for both the Oasis of the Seas and her sister mega-ship Allure of the Seas which will arrive in less than a year.
 
Royal Caribbean is content on letting the U.S. Government foot the bill for the rescue which was doomed by the cruise line's delay. This is unfair, particularly considering that Royal Caribbean pays no Federal income tax for the almost $6,000,000,000 (billion!) in annual ticket sales and onboard revenues (alcohol, casino, excursions, you name it) which the cruise line collects from tax paying U.S. passengers.
 
So if you buy a cruise with your after-tax-dollars, and a wife of an allegedly abusive Royal Caribbean crew member jumps overboard to end her suffering, and Royal Caribbean calls the U.S. Coast Guard 10 hours late - U.S. taxpayers get to pay for the $600,000 or so spent by the U.S. Coast Guard flying jets and helicopters and patrolling cutters around in circles looking for a needle in a haystack.
 
To make matter worse, cruise lines like Royal Caribbean know they are not going to pay any real Asleep At The Wheel? - Royal Caribbean - Securitydamages even if they get sued for their malfeasance.  Royal Caribbean's ultimate exposure to damages is limited by the Death On The High Seas Act - which we have written about in prior articles.
 
This scenario of overboard passengers and delayed reporting will repeat itself unless the cruise line faces financial accountability - or Congress gets involved and mandates some meaningful safety improvements on these foreign flagged cruise ships.    

The story also raises larger issues regarding passenger safety.  If someone can go over a rail and into the water "undetected" by Royal Caribbean security, someone (like a terrorist) can come over the rail and onto the ship just as easily and hold the ship's crew and passengers hostage.    

These types of stories reveal that there are not enough security guards patrolling the decks of Royal Caribbean cruise ships.  And no one looks at the surveillance cameras - until it is too late.
 
Is anyone awake at Royal Caribbean?
 
 
 
Photographs credits:
 
Oluniyi D. Ajao Blog
 
Charles James Wright Blog

Royal Caribbean OverBoard: Family of Neha Chhikara Interviewed - Video & Photographs

Star News in India - which offers viewers "24-hour Hindi news" - has posted a video interview of the family of Neha Chhikara regarding the death of their daughter.

The family claims that Ms. Chhikara's husband, Ankit Dalal, tortured her.  This alleged mistreatment led to her suicide on the Royal Caribbean cruise ship, the Chhikara family contends.    

The video contains photographs of the married couple and family members in earlier times, e-mails sent by Ms. Chhikara from the cruise ship to her brother complaining of abuse, the tearful comments (in Hindu) by the grieving family, and video of the police commenting on the dowry complaint against the Dalal family.  

None of the news sources have obtained comments by the Dala family so far.

This sad story continues to dominate the news in India.

 

 

For other articles on Cruise Law News regarding this story, please read:

Wife of Royal Caribbean Crew Member on Monarch of the Seas Goes OverBoard

A Bride's Despair - Did Dowry Dispute Lead to Death?

Dowry Complaint Filed Against Royal Caribbean Crew Member

 

Credits:

Video             Star News YouTube

A Bride's Despair - Family of Neha Chhikara Claims Royal Caribbean Crew Member Abused Daughter - Did Dowry Dispute Lead to Death?

Three newspapers in India are reporting that a Royal Caribbean employee, Ankit Dalal, abused his wife, Neha Chhikara, shortly before she apparently jumped from the Royal Caribbean cruise ship Monarch of the Seas on New Year's Eve.  

Mr. Dalal is identified in a newspaper articles as a manager for Royal Caribbean on the cruise ship. 

Neha Chhikara - Royal Caribbean - Monarch of the Seas - Overboard We previously reported on this story - Wife of Royal Caribbean Crew Member on Monarch of the Seas Goes OverBoard

The newspapers report Ms. Chhikara married Mr. Dalal in 2008.  His family reportedly demanded additional dowry and was allegedly abusive toward her. 

According to an article entitled "Air Hostess Death at Sea: Kin Cry Foul" in the Times of India, Ms. Chhikara's husband physically and mentally tortured her for additional dowry - as alleged by Ms. Chhikara's family.  Ms. Chhikara previously worked as a flight attendant. 

Ms. Chhikara's father filed what is called a "dowry complaint" with the police in India.

The family alleges that Mr. Dalal mistreated her.  "She was asked to bring cash and jewelry every now and then and when she refused, they would beat her up. Once she was beaten so badly by Dalal that her jaw got dislocated and she also lost her job as air hostess,'' Atul Ahlawat, Ms. Chhikara's cousin, alleges.

The Times of India reports that shortly before she went overboard, Ms. Chhikara emailed her family: 

"I don't think he wants me to work here on the ship  . . .  he keeps threatening to call up security and get me detained by US authorities so that I can never come to the US.  He threatens to handcuff me and lock me up in a cell on the ship  . . ."

The Tribune in India also reports that Ms. Chhikara sent what is called a SOS shortly before her death complaining of being abused.  The India Express, in an article entitled "Gurgaon Woman Jumped Off Cruise Liner," also reports that an e-mail she sent an hour before her death said:

"Ankit has been beating me up every day  . . .  I have lost the strength to live and am very depressed.  I do not think he wants me to work on this ship.  He has threatened me that he would get my appointment canceled  . . .  I am under extreme torture  . . ."

None of the newspapers were able to obtain quotes from Mr. Dalal or his family.

These articles suggest that Ms. Chhikara was about to begin work as a crew member for Royal Caribbean.  Previous PR statements by this cruise line characterize Ms. Chhikara as just a "passenger."  She apparently had applied to Royal Caribbean and been accepted for employment aboard a Royal Caribbean cruise ship.    

This is a sad story to see a young beautiful person's life end, under these alleged circumstances, at the beginning of a new year. 

 

Credits:

Photograph           IndiaExpress.com

Top Cruise Story of 2009 - Sister of Missing Princess Crew Member Angelo Faliva Speaks Out: "Vogliamo la Verità!" - "We Want the Truth!"

Chiara Faliva - Sister of Angelo Favila - Coral Princess - Princess CruisesThe Faliva family has expressed their frustration with Princess Cruises' lack of information, the attitude of the cruise ship's captain, and the cruise line's delay in cooperating with investigators following the "disappearance" of Angelo Faliva from the Coral Princess cruise ship on November 25th.

The Italian newspaper Gialli quotes Mr. Faliva's sister, Chiara Faliva, questioning how a cruise ship filled with video surveillance cameras and other crew members can claim that is has no information regarding the disappearance of her brother.  With a December 30th headline of . . .

Mio Fratello è Stato Ucciso? Vogliamo la Verità!- "Was My Brother Killed?  We want the Truth!" 

. . . the newspaper raises issues whether Princess Cruises is withholding information from the Faliva family, investigators, and the public.  

The newspaper article includes a letter from 23 year old Ms. Faliva, the youngest sister of Angelo Faliva, who states that she is united in pain with her family and nearly a thousand friends on FaceBook.

Angelo Falavi - Missing - Chef - Coral Princess - Coral Princess

Ms. Faliva's heart-felt public plea for help raises concerns and questions regarding the cruise line's handling of the disappearance:

Mr. Faliva was happy on the cruise ship and enjoyed the ports of call. Just three days before vanishing, he expressed his intention of returning to work for another contract on the cruise ship. The Faliva family completely rejects the notion that he may have committed suicide - which is a PR tactic many cruise lines engage in.  We have written about some cruise lines like Holland America Lines (which, like Princess, is owned by Carnival) quickly concluding that the missing person committed suicide -  "Suicide" - One of the Cruise Lines' Favorite Excuses for Disappearances at Sea.

Coral Princess - Princess CruisesMr. Faliva apparently spoke with some passengers in the Sabatini restaurant on the cruise ship, and then left his station around 8:15 p.m.  Yet, the cruise line delayed over 12 hours reporting him missing.  This delayed the search conducted by the Colombian Navy until the afternoon of the following day. 

Why the delay?  How can a crew member who leaves work not be noticed by a supervisor or his fellow employees?

Where were the video cameras positioned?  What are the infrared capabilities?  How can a person "disappear" without any of the 950 other crew members and 2,500 passengers seeing or hearing anything on a cruise ship which is alive 24 hours day?

Why did Princess Cruises delay sending the videotapes to the investigators in Bermuda for almost a month?  Why were these tapes not preserved immediately and seized by the investigators in November?

Who are the passengers in the restaurant who spoke to Mr. Faliva?  And what do they know?

Angelo Falavi - Cruise Chef - Coral Princess - Princess Cruises Mr. Faliva apparently had a prior incident of some type with another crewmember, who is identified as a "Filipino sous chef."  Who is he?  Has he been interviewed by the investigators?

Why was the Master of the Coral Princess insensitive to Ms. Faliva after she traveled from Italy to Los Angeles for answers?  Why did he complain that his name appeared in newspapers in Italy?  And why would he spare only 30 minutes of his time and act cold toward her?

Ms. Faliva's letter raises three chilling scenarios:  Did someone kill Mr. Faliva and throw him into the sea?  Did he escape from attackers by jumping overboard, hoping to survive the fall?  The family also raised the ghastly scenario - did someone wanting him to vanish place him into one of the two incinerators located on decks 1 and 2?

This family is approaching 40 days since they learned their son and brother vanished into nothing.  They have just that, nothing, from the cruise line so far.   

Ms. Faliva expresses her family's desire not to lose hope - but not at the expenses of not knowing the truth.  They are displeased - and so should the public reading this story.

For those passengers and crew members on the Coral Princess during this cruise who may know something - speak out, contact the family, the FBI, and the newspapers in Italy covering this important story. 

 Don't let this case be another unexplained mystery.

 

 

 

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Credits:

Photograph of Mr. Faliva in the galley       Italian newspaper Gialli

Coral Princess cruise ship      Brad Graverson / Staff Photographer of the DailyBreeze.com

Mr. Faliva                 msn.com/latinoamerica

Wife of Royal Caribbean Crew Member on Monarch of the Seas Goes OverBoard

News sources are reporting that a 23-year-old woman, Neha Chhikara, went overboard from the Monarch of the Seas cruise ship near Nassau, Bahamas, around 4 a.m. this morning. 

The Monarch of the Seas is operated by Royal Caribbean Cruises which has had more than its Monarch of the Seas - Missing Passenger  share of overboards in the last few years.  The cruise ship left Port Canaveral, Florida on Tuesday for the Bahamas and was scheduled to return to port on January 2, 2010.

Royal Caribbean issued a press statement which is as follows:

“The guest was last seen at 3:45 a.m. At that time, the ship was sailing from Nassau to CocoCay, Bahamas. As soon as the guest was reported missing, various public announcements were made onboard and a complete search of the ship, as well of CocoCay, was initiated.”

“Shipboard closed-circuit camera footage captured the guest going overboard on deck 11, port side at approximately 4:11 a.m. Government officials have reviewed the footage and determined that the guest jumped overboard.”

The Royal Caribbean PR spokesperson, Cynthia Martinez, is quoted by Florida Today as stating that the passenger was reported missing by her husband at 12:15 p.m. 

The popular cruise on line community CruiseCritic reports that the "passenger" was the wife of a Royal Caribbean crew member.

The U.S. Coast Guard reports that although Ms. Chhikara went overboard a little after 4:00 a.m., the cruise ship did not report her missing until around 2:00 p.m. - almost 10 hours after she went overboard.   

There is no explanation why it took this long for the cruise line to report her overboard, nor is there any explanation why her husband, Ankit Dalal, waited until 8 hours later to report her missing.

There is technology available to the cruise industry for surveillance cameras to be triggered by motion with an alarm being immediately sent to the bridge to alert the cruise ship's officers that a passenger has gone overboard.  This system would capture the video and permit immediate notification of the emergency. Tracking devices would drop into the water so that the exact location Monarch of the Seas - Missing Passengerof the passenger overboard could be determined.

Some - but certainly not all - cruise lines employ "surveillance camera operators" whose job descriptions require that the cameras be monitored 24 hours for passenger safety and security. 

Are the cameras on the port and starboard sides of the cruise ship actually monitored by operators?  Or are only the cameras in the casino or other similar locations being monitored to prevent theft of the cruise ship's money?

Unfortunately, Royal Caribbean is one of the cruise lines which does not monitor its closed circuit cameras on the decks and hallways.  This negligence causes an incredible waste of resources when the Coast Guard was finally notified 10 hours later.  The Coast Guard assigned an HU-25 Falcon jet crew from Air Station Miami, an HH-60 Jayhawk helicopter crew from the Atlantic Undersea Test and Evaluation Center (AUTEC) on Andros Island, Bahamas, a C-130 Hercules aircraft from Clearwater, and the crew of the Coast Guard Cutter Cormorant to search for Ms. Chhikara.

Due to the cruise line's delay, this made the Coast Guard's job of locating Ms. Chhikara nearly impossible.

 

Credits:

Monarch of the Seas   Jonathon_V Flickr photostream

Monarch of the Seas   boatnerd.com

 

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2009 Ends With Family of Missing Princess Cruises Crew Member Continuing to Seek Answers

Angelo FalivaThe Italian family of crew member Angelo Faliva is continuing to search for answers to explain the circumstances regarding his disappearance from the Coral Princess, a cruise ship operated by Princess Cruises which is based in Santa Clarita, California.
 
There continue to be newspaper articles in the Italian press as well as television stories regarding this troubling case.  We have  included a video, below.  Its not current, but it has many images of Mr. Faliva.  Perhaps someone on the Coral Princess recognizes him and has some information to share. 
 
The issue of "missing" passengers and crew member became known to most Americans following the disappearance of George Smith during his honeymoon on the Royal Caribbean's Brilliance of the Seas in July 2005.  Since then, there have been five Congressional hearings in the United States, four in the House of Representatives and one in the U.S. Senate culminating in the House passing the Cruise Safety and Security Act of 2009. The Act awaits passage in the Senate before President Obama can sign the bill and the much needed cruise law will be in effect.  
 
These hearings were primarily the result of the dedication and hard work of my friend Ken Carver, President of the International Cruise Victims organization.  Mr.Carver's daughter, Merrian, "disappeared" on a cruise ship operated by Royal Caribbean's sister brand, Celebrity Cruises in 2004.  Royal Caribbean engaged in a cover up of the incident.  
 
Mr. Carver took on the non tax paying multi billion dollar corporation, and won.
 
All of these cruise crime/safety hearings addressed the problem of "overboards" - when passengers and crew members "disappear" - and yet the cruise lines, suspiciously enough, choose to offer no explanation of what happened.
 
Princess Cruises - Coral Princess - Angelo Faliva Disappearance Mr. Faliva's disappearances is a story that we will continue to watch and report on.  
 
The cruise industry is big business.
 
And cruise lines do not like stories like this.
 
Princess Cruises spends millions of dollars for advertising, as we have mentioned in other articles to paint a picture of care-free getaways and romance associated with its "Love Boat" theme. 
 
But our opinion is that this cruise line is the typically non-transparent, truthless & ruthless foreign corporation which has given the cruise industry a tawdry reputation.  
 
Princess Cruises wants this story to disappear as just another "mystery."  We have commented on Princess Cruises' "we-don't-know-what-happened" attitude in prior articles.  The cruise web site CruiseLineFans named this incident at the top of its "Top 5 Unfortunate Incidents in 2009," and criticized Princess Cruises for its lack of a clear response to the matter. 
 
Unfortunately, the FBI did not board the cruise ship until after it sailed all the way from South Florida to California - about a week after Mr. Faliva's disappearance.  The country of Bermuda, which is the Angelo Faliva - Disappearance - Coral Princessflag of the vessel and  primarily responsible for investigations, did not get involved until very late. 
 
It remains to be seen whether Bermuda, which has a very cozy relationship with Princess Cruises, will devote the time and genuine effort to investigate a case like this.
 
We hope so.
 
We know that many crew members and passengers read our blog.  If you know something about the circumstances surrounding Angelo Faliva's disappearance, do something.  Speak out.  Contact the FBI in Los Angeles.  
 
And contact Ken Carver at the International Cruise Victims organization - kcarver17@cox.net - who is fighting an endless battle to bring transparency to the cruise industry over such "disappearances."
 
Don't let another family anguish over the unexplained loss of a loved one. 
 
 
 
 
  
 
 
 
Credits:
 
Photograph of Coral Princess cruise ship   Noticias de Cruceros "Desaparece el chef de un crucero en navegación"
 
Photograph of Mr. Faliva in Cabo and video  LA7.it

 

Cruise Ship Overboards - Enough Already?

Yesterday the U.S. Coast Guard located a Royal Caribbean crew member who reportedly jumped off of the Majesty of the Seas around 4:30 a.m. as the cruise ship approached Miami.

Overboard Cruises Passengers and Crew MembersThirty-one-year-old Robert Mado was found treading water off Cutler Bay about two hours after the Royal Caribbean cruise ship issued a distress call Friday morning. Crew member Mado was an assistant purser on the cruise ship.

Royal Caribbean claims that witnesses watched Mr. Mado jump overboard.

This sounds rather strange - why would several crew members be awake and on the deck at 4:30 in the morning?

There are a lot of questions surrounding this overboard - the twenty-fourth from a cruise ship this year alone.

Did he really jump? Why?  We know first hand that many crew members face a great deal of stress caused by working long hours, seven days a week, away from their families. Working on cruise ships operated by Royal Caribbean - which is experiencing financial problems - can be particularly stressful.  But who knows exactly what happened?  

The good news is that crew member Mado is recovering and apparently is in good condition.

Jaunted - the pop culture travel site - has an interesting perspective of "man overboards" in an article entitled "Enough With People Jumping Off Cruise Ships Already!"  The article contains a lot of erroneous information, such as suggesting that the majority of overboards are suicides or intentional jumps.  But there is one thing that Jaunted has absolutely right:

.  .  .  as long as the cruise industry grows, the number of people who go overboard will grow as well  .  .  . 

 

Credit:

"Overboard Catcher" drawing              Roque Mocán Quan

Family of Missing Crew Member Seeks Answers - Princess Cruises Claims "We Are Puzzled"

In an article entitled "Family Seeks Answers in Disappearance of Italian Chef From Cruise Ship," the LA Times reports that family members, of an Italian chef who disappeared during a cruise, met with Princess Cruises representatives in California to obtain information regarding Angelo Faliva - Missing - Princess Cruiseswhat happened to their son and brother. 

The family of Angelo Faliva (shown here left) had flown from Italy to meet representatives in San Pedro, California where the Coral Princess cruise ship arrived after a 15 day cruise from South Florida.

The Faliva family apparently left California without any information.

We previously reported on this disappearance in a prior article "Crew Member Missing from Princess Cruises' Coral Princess Cruise Ship."

The cruise line industry has a notorious reputation for withholding information when there is evidence of foul play that may hurt their legal interests or may tarnish their marketing image.  Usually the families are kept away from the cruise line's security personnel and are stuck dealing only with the cruise line's PR department or in-house lawyers who tell them nothing.    

Julie Benson - Princess Cruises - PRIn this case, Princess Cruises PR representative Julie Benson said that the cruise line's investigation allegedly did not reveal any information to explain the crew member's disappearance. The PR representative Benson tells the LA Times:

“We are really very puzzled . . .  We don’t know what happened.”

How is it possible that the hundreds of cameras on the cruise ship did not record a single image of crew member Faliva?  Earlier this year when a passenger committed suicide by jumping off of the stern of Carnival's Sapphire Princess, the cruise line produced the CCTV films. Did they find the CCTV because it exonerated the cruise line?   We wrote about this is a series of articles in September. 

Princess Cruises claim of being "puzzled"raises substantial questions.  

How can a happy and healthy crew member simply vanish without a trace?

Has the Faliva family been provided with a copy of the CCTV?  Was the Faliva family permitted to interview the security officer?  Did Princess arrange for them to talk to the CCTV operators and shipboard IT technicians?  Were they provided with copies of all reports and statements taken of the crew members on the cruise ship?  Were they permitted to board the ship and speak with the Master, the crew member's co-workers and his cabin mates and friends? 

Certainly the family is entitled to more than the cruise line's usual we-don't-know-anything PR statement.

The International Cruise Victims organization reports that this year 23 people have gone overboard from cruise ships. 

 

Credits:

Mr. Faliva           Falavi Family via IlTempo.it 

Princess PR representative Julie Benson    Twitter @JulieBenson

Crew Member Missing from Princess Cruises' Coral Princess Cruise Ship

The Associated Press and an Italian newspaper are reporting that a crew member employed by Princess Cruises aboard the Coral Princess cruise ship "disappeared" on either November 25th or 26th. 

Angelo Faliva - Missing from Princess Cruises Coral Princess Cruise ShipThe AP article is entitled "Italian Chef Missing at Sea on Caribbean Cruise."

The Italian newspaper Leggo Cronaca's article is entitled "GIALLO SU NAVE DA CROCIERA SCOMPARE CUOCO ITALIANO." (Italian Chef Disappears on Cruise Ship.)

The Princess Cruises crew member is identified as Angelo Faliva, age 31.  Mr. Faliva is employed by the cruise line as a sous chef. 

Conflicting Accounts of When & Where Crew Member "Disappeared"  

The AP reports that there are different accounts regarding when and where crew member Faliva was last seen as the Coral Princess sailed from Aruba to Cartagena, Colombia, between Nov. 25 and 26.

Princess Cruises PR person Julie Benson said Faliva was last seen on a deck at about 8:30 a.m. Thursday, Nov. 26, when he spoke with another crew member as the ship neared Cartagena.

According to the AP, Mr. Faliva's family said they had been told that he had unexpectedly walked out of the ship's galley at about 8:15 p.m. the night before, while he was working the dinner shift, and Angela Faliva Princess Cruises - Coral Princessnever returned and hadn't been seen since.

The Faliva family said it was alerted Thursday that he had been reported missing and that a life preserver was also missing, with its nighttime illumination flares torn off and left aboard the ship.

"He surely didn't jump off. It wasn't suicide," his sister Chiara Faliva told the AP from the family's home in Cremona. "We think there was an accident or a homicide."

The Coral Princess left South Florida November 23rd and will arrive in Los Angeles on December  7th at which time the FBI may board the cruise ship.

No Information From Cruise Line PR Department

As expected, Princess PR department claims that Mr. Faliva's cabin had been sealed and the cruise ship was searched.  Princess Cruises also claims that it reviewed the closed circuit television ("CCTV") footage but there is no video of a crew member going overboard.

Julie Benson - Princess PR Department"Obviously, we're very concerned," Princess' PR representative Julie Benson (left) said. "This is highly unusual and clearly we are concerned for his safety. It very well may be that he went overboard, but we don't know that for a fact."

The AP reports that the commander of the Colombian Coast Guard station in Cartagena, Lt. Javier Sanchez, said officials there received a report from the Coral Princess at 10 a.m. Thursday that one of the cooks had last been seen the night before between 7-8 p.m. when the ship was navigating Colombian waters near La Guajira.

But like the Princess spokeswoman, he too said the Coast Guard received word from the ship later Thursday that a person had seen the chef at about 6 a.m. Thursday morning.

Crew Member Employed Since 2006

According to the AP, Mr. Faliva's sister said her brother had been working for Princess Cruises since 2006 and that this was his third six-month tour with the line. He was a sous chef in the ship's Princess Cruises' - Angelo Favila Missing from Coral Princess Italian restaurant "Sabatini's."

She said she had received an e-mail from her brother the day before he went missing, and he reported that everything was going well. She said the captain had told the family that her brother had last been seen in the kitchen preparing dinner.

"He left quickly without saying anything to anyone and left the kitchen," she said. "From that point on, they don't know anything."

Over 10 People "Disappear" from Cruise Ships a Year

Contrary to the comments by Princess Cruises' PR department, "missing" passengers and crew members are not "highly unusual."  Over 125 people have gone overboard in the last nine years, according to a Canadian Professor who tracks cruise "disappearances."  22 overboards have been documented for this year alone. The majority of the disappearances have been from the Carnival owned cruise ships. Princess is owned by cruise giant Carnival Corporation.

One of the problems with "disappearances" of passengers and crew members is that the FBI does not board the cruise ship until the end of the cruise.  This leaves preservation of the Bridge Cam - Coral Princess - Princess Cruises - Missing Crew Member scene of the disappearance to the cruise lines, which are often motivated by their own legal interests and marketing image.  

Why No CCTV Images?

There is often an issue why the cruise lines are unable to locate CCTV images of the missing crew member or passenger. Mr. Faliva should have been recorded walking in and around the cruise ship and, if he went overboard, on the deck.  The technology has long existed to record passenger and crew overboards. 

There is also technology available for the bridge to be notified when there is an overboard situation on a cruise ship.  We have written about this technology in a prior blog " Update on Missing Passenger From Princess Cruises' Sapphire Princess."     

This cruise ship has a web cam for entertainment purposes for the public, such as the image recorded today from Coral Princess' bridge cam at 2:00 p.m. (Los Angeles time).  Princess Cruises has not offered an explanation regarding how someone can "disappear" without a trace of evidence.  

The Falavi family deserves an explanation regarding what CCTV images exist of their brother and son on the cruise ship.  They should also receive the statements from the security personnel and other crew members regarding the circumstances surrounding Mr. Falavi's disappearance.

We have written about cruise "disappearances" in the past.  For example "Suicide" - One of the Cruise Lines' Favorite Excuses When a Passenger Disappears at Sea.  There is often a tendency of the cruise lines' PR departments to blame the passenger or crew member for going overboard before law enforcement concludes an investigation.      

For those readers who speak Italian, there is also an audio portion of a news report regarding this story.  Recent newspapers from Italy contain additional photographs of the missing crew member, Mr. Faliva, shown here at the stern of the Coral Princess:

Angelo Faliva - Missing - Coral Princess, Princess Cruises

 

Credits:

Mr. Faliva (top)        Falavi Family via Leggo Cronaca newspaper, Italy 

Coral Princess Logo       Brad Graverson / Staff Photographer of the DailyBreeze.com 

Princess PR representative Julie Benson    Twitter @JulieBenson

Coral Princess        Barbara Bagnell (via National Post)

Bridge Cam     Princess Cruises Coral Princess

Mr. Faliva (bottom)           Falavi Family via IlTempo.it 

U.S. Coast Guard Rescues Overboard Passenger from Silver Shadow Cruise Ship

The U. S. Coast Guard reports via its Twitter page @uscoastguard that the Coast Guard Air Station Miami helped rescue a 62-year-old man who went overboard from the Silver Shadow cruise ship last night.  

Passenger Ronald Shulman went overboard about 20 miles east of Miami at around 3:00 a.m. last night. He was initially located by the crew aboard the cruise ship Silver Shadow but the cruise ship was unable to resue the passenger. 

At 7:45 a.m. this morning, the Coast Guard's aircrew relocated the passenger and lowered a rescue swimmer who helped him into one of the cruise ship's rescue boats.

 

 

Silversea Cruise Line's Silver Shadow was ending a 9 day cruise and was returning to Port Everglades in Fort Lauderdale. No one has reported so far on why or how the cruise passenger went overboard.  We will update this story when information becomes available.  

 

Credit:   U.S. Coast Guard video by Air Station Miami.

Passenger Reported Overboard from Celebrity's Solstice Cruise Ship

Professor Ross Klein's CruiseJunkie website reports a passenger is missing from the Solstice cruise ship, operated by Celebrity Cruises.  Another passenger notified the CruiseJunkie website Missing Cruise Passengerthat a passenger may have jumped from the cruise ship on November 6th:

I'm a passenger on Celebrity Solstice between Santorini and Naples. At 9PM local time tonight, a female passenger jumped purposefully from Deck 14. She has been identified by the crew but the name not released. The coast guard are conducting a search but she has not been found as yet.

No other information is available from newspapers or on line media sources at this time.

Assuming this information is accurate, this is the 125th passenger who has gone overboard from a cruise ship or ferry since 2000, based on Dr. Klein's data.

November 8, 2009 - 9:30 a.m. Update:

The passenger remains missing.  Professor Ross Klein's website CruiseJunkie received the following message from another passenger aboard the Solstice:

Solstice searched in the darkness with spotlights for 10 hours assisted by at least one more cruise ship as well as at least one coast guard boat and an aircraft. Flares were deployed too, but to no avail.  She ws not found.  We continued on to Naples and will arrive about an hour late.

We have reported on other passenger overboards in prior articles.  Although the Celebrity Solstice does not have a webcam for public viewing, technology exists for passenger overboards to trigger an alarm to the bridge to alert the cruise ship's officers that a passenger has gone overboard.  This system would capture the video and permit immediate notification of the emergency. Tracking devices would drop into the water so that the exact location of the passenger overboard could be determined. 

Whether Celebrity Cruises utilizes this technology is not known. 

November 8, 2009 - 9:30 a.m. Update:

Celebrity Cruises issued the following PR statement:

On November 6, at approximately 9 pm local/Greece time, three hours after departing Santorini, Greece, a guest onboard Celebrity Solstice reported seeing a person jump overboard from one of the ship's uppermost decks. The ship's Captain immediately turned the ship around, marked the position on the ship’s Global Positioning System (GPS), notified other ships in the area, and alerted Greek authorities, as well as the FBI. The Greek Coast Guard immediately assisted with air and sea searches. Shipboard closed-circuit camera footage captured the guest going overboard and has  been made available to authorities.

Public announcements were made onboard immediately following the report, and a complete search of the ship was completed in efforts to identify the individual who went overboard. The identity of the missing guest was confirmed, and the family was notified. Celebrity’s Guest Care Team is providing support to the family, and Celebrity Cruises is cooperating fully with government officials.

The Greek Navy and Coast Guard assisted Celebrity Solstice with air and sea searches until 3:45 am Greece time, when the authorities released Celebrity Solstice from the search. Most unfortunately, the missing guest has not yet been found. The Navy and Coast Guard are continuing the air and sea search.

Celebrity Solstice is on a 10-night Eastern Mediterranean itinerary that departed Civitavecchia, Italy, October 30, and returns to Civitavecchia November 9.

 

Credits

Overboard drawing               CruelKev2's blog regarding overboard cruise passengers 

Neighbors of Missing Princess Cruises Passenger Suggest Suicide

Neighbors of Ms. Edelgard Carney who disappeared from the Princess Cruises' Sapphire Princess indicate that she never intended to return home once she left California.  

Vancouverite, a newspaper in Vancouver, Canada, reports that Ms. Carney sold her $300,000 house to the Catholic Church for just $125,000, left her furniture and disposed of her personal belongings.  

If in fact this is a suicide, it seems to be very painful to the surviving family members for a loved one to choose this method to end her life.

The cruise line has been careful not to release self serving comments regarding Ms. Carney's disappearance.  In August, following the disappearance of passenger Amber Malkuch in Alaskan waters, Holland America Line (HAL) issued a PR statement labeling her death a probable suicide. There were no facts supporting this theory and the FBI had not even concluded its investigation.  HAL was roundly and rightfully criticized for such a publicity spin. In this case, Princess Cruises is going to avoid that PR debacle by waiting for an announcement by the U.S. Coast Guard or Canadian authorities.

Questions remain why Princess Cruises did not detect the passenger overboard earlier.  The newspaper indicates that the cruise line caused confusion after telling the U.S. Coast Guard that the passenger fell overboard on Monday when she actually disappeared on Tuesday.  This caused the U.S. Coast Guard to search nearer to the Alaskan Coastline rather Canadian authorities searching in Canadian waters.    

Update:

According to the Vancouver Sun, a representative of the Canada's Royal Canadian Mounted Police has concluded that this appears to be a suicide: “She was by herself, and the video shows her jumping off.”

The newspaper states that Ms. Carney had a life-threatening illness.

The video is reported to show Ms. Carney jumping off of the stern of the cruise ship.

A commenter to out blog previously noted that while on this cruise ship he noticed: "video cameras similar to ones used in our apartment bldg. pointing across/down on the stern of the ship ostensibly to view the rear waters area."

Although Ms. Carney is reported to have jumped Tuesday morning, it took Princess Cruises until Thursday afternoon to even find the video. Either Princess Cruises does not have a policy to monitor their exterior cameras or no one was paying attention. 

Update on Missing Passenger From Princess Cruises' Sapphire Princess

The U.S. Coast Guard is now reporting that the missing California passenger, Ms. Edelgard Carney, went overboard at 6:08 a.m. Tuesday, 200 miles south of Ketchikan.  An announcement with such a specific time obviously means that there are closed circuit surveillance tapes which captured images which precisely document the time the passenger went overboard.

Previously, news sources reported that Ms. Carney disappeared on Monday evening.

There is technology available to the cruise industry for surveillance cameras to be triggered by motion with an alarm being immediately sent to the bridge to alert the cruise ship's officers that a passenger has gone overboard.  This system would capture the video and permit immediate notification of the emergency. Tracking devices would drop into the water so that the exact location of the passenger overboard could be determined.

Some - but certainly not all - cruise lines employ "surveillance camera operators" whose job descriptions require that the cameras be monitored 24 hours for passenger safety and security.  Are these cameras and their operators focused on the rails on the port and starboard sides of the cruise ship?  Or are they focused just on the casino or other similar locations to prevent theft of the cruise ship's money?

There are no regulations which apply to foreign flagged cruise ships regarding this issue.  They pretty much do whatever they want.  What are Princess Cruises' polices and procedures? 

Princess Cruises provides a low tech cam from the bridge of the Sapphire Princess on its web site for customers to take a look & see.  Are their crew members monitoring the surveillance cameras on the ship?  

Has Princess Cruises made a decision to utilize technology for immediate notification of passenger over boards?  If not, why not?   

 

 

 

Photo credit:

Sapphire Princess Bridge Cam         Princess Cruises

 

       

   

Misssing Passenger Identified, Search Narrowed

The Seattle Times reports that the passenger who disappeared from Princess Cruises cruise ship Sapphire Princess is Ms. Edelgard Carney, a resident of Sutter Creek, California. 

The newspaper also reports that the U.S. Coast Guard has narrowed its search to an area approximately 15 miles south of Ketchikan.  A Coast Guard officer is quoted as saying: "Based on new information it was determined that the passenger went overboard shortly after the ship departed from Ketchikan on Monday evening."

If Ms. Carney did fall from the ship on Monday, this is a rather amazing announcement.  Princess Cruises did not report her missing until the cruise ship arrived in Vancouver on Wednesday.  Her cabin would have been cleaned on Tuesday and Wednesday morning, and the cabin attendant certainly would have noticed that no one had been in the cabin for two days. This would be similar to the case of Mirrian Carver who "disappeared" from a Celebrity cruise ship and the cabin attendant knew she was missing from the cabin but did nothing. 

This announcement probably indicates that there is surveillance video of Ms. Edelgard which pinpoints the approximate time of her disappearance.

Why did it take so long for the cruise line to report the disappearance?  Does Princess Cruises monitor the shipboard cameras?  

I can watch a ship cam from the Sapphire Princess from my desk here in Miami. Why don't the Princess Cruises security guards and CCTV operators watch the surveillance cameras on their own cruise ships?   

 

Photo credit:

Sapphire Princess Web Cam        Princess Cruises 

 

Another Passenger Disappears, This Time From Princess Cruises' Sapphire Princess

A 67-year-old passenger is the latest "disappearance" from a cruise ship.  This case involves a U.S. citizen who sailed on Princess Cruises' cruise ship Sapphire Princess from Alaska en route to Vancouver.  She has not been identified.

According to Dr. Ross Klein, the leading authority on passenger disappearances in the world , there have been over 120 "disappearances" from cruise ships over the past ten years. Princess Cruises claims that it did not know that the passenger was noticed missing until she did not leave the cruise ship at the Port of Vancouver, British Columbia. 

The last time the Sapphire Princess was in the news was when it returned to port with a dead whale impaled on its bow.

Princess Cruises issued the usual scripted press release: "We notified authorities and are offering our full cooperation . . . " The public relations statement was issued by cruise line PR representative Julie Benson. 

The cruise industry lost its credibility long ago, by systematically attempting to explain away each "disappearance" by blaming the passenger.  I previously commented that the usual cruise line PR ploy is to label the disappearance a suicide long before the FBI or U.S. Coast Guard have concluded their investigations.

The Seattle Times is reporting on the story.  As of the posting of this article, there are three comments to the article which pretty much sum up the cruise industry's sorry reputation when it comes to passenger over-boards:

"Great, now that the criminals have found out how easy it is to rob cruise ship passengers, and toss them overboard, safety will never be the same."

"ANOTHER passenger missing on a cruise ship..?? W..T..F..???  Is this the new method of 'suicide', or murder..?"

"Cruise ships are notorious for crap that goes on. This recent spate of these events could reflect sexual assault and murder or they could be people just falling overboard but the scope of ill aspects of taking a cruise is something the cruise lines work hard to suppress from the media."

At this point, little information has been revealed.  Will Princess Cruises keep the public informed? Based on my experiences with this cruise line, Princess Cruises completely lacks transparency. The only useful information will come from the FBI or from passengers on the cruise ship itself. 

The cruise line is versed with social media and has a Twitter account @PrincessCruises and its PR representative is @juliebenson.  Do I expect there to be any information forthcoming from an organization like this?

No. Hopefully there will be some honest passengers who have information to share with the investigating authorities.      

 

Photo credit           

Photo of Sapphire Princess          PO Cruises

 

 

"Suicide" - One of the Cruise Lines' Favorite Excuses When a Passenger Disappears at Sea

For the past many years, I have watched cruise lines respond to each disappearance at sea by blaming the passenger.

Selling Dreams of Carefree Vacations

Cruise lines like Carnival and Royal Caribbean spend hundreds of millions of dollars a year to create the illusion of carefree vacation getaways where hard working Americans can relax, let their guard down, and forget the worries of city life. Passenger "disappearances" are inconsistent with the cruise industry’s marketing image which sells tickets.

When a passenger "disappears," there are a number of possible explanations.  Was foul play involved?  Did the passenger act carelessly due to alcohol?  Was the intoxication due to the cruise line's negligence in over-serving the passenger to make the targeted profits for the cruise?  Or was the disappearance due to a plan by the passenger to end his or her life?   

The possibilities are many but the cruise lines' conclusions are few. Cruise ships are quick to attack the passengers’ character and to steer blame away from themselves when a passenger goes overboard.

Merrian Carver - Royal Caribbean Cover Up, Stonewalling, and the Big Lie

When 40 year old Boston resident Merrian Carver "disappeared" from the cruise ship Mercury operated by Royal Caribbean’s subsidiary brand Celebrity Cruises, the cruise line tried its best to cover the incident up. It didn’t report Merrian missing to either the FBI or the Alaskan State Troopers, even though the cabin attendant reported her missing early in the cruise. Merrian’s Dad, insurance executive Ken Carver, began a serious investigation. Royal Caribbean responded by lying to Mr. Carver and disposing of evidence.  Mr. Carver didn’t go away and the story went public.  The The Arizona Republic published an excellently researched and written story.  In response, the cruise line reached into its bag of tricks and pulled out a good excuse: " . . . there is very little a cruise line, a resort or a hotel can do to prevent someone from committing suicide." 

Aside of the speculation fueled by the cruise line's lawyers and PR team, there was no competent evidence whatsoever for Royal Caribbean's self serving announcement to the media. If it was a suicide, why did Royal Caribbean work so hard to cover the incident up and lie to Mr. Carver?  Indeed, there is now an issue whether a crew member was involved in Merrian's death.  

George Smith IV - Attack the Victim

I witnessed the same type of corporate thuggery while representing Jennifer Hagel whose husband George Smith of Greenwich Connecticut disappeared under suspicious circumstances during the couple’s honeymoon cruise on Royal Caribbean’s Brilliance of the Seas. For months the Hagel and Smith families patiently waited for information explaining the circumstances surrounding the disappearance of the healthy and handsome 26 year old man.

But when their frustration forced them to the press for answers, the cruise industry’s response was quick and brutal. Michael Crye, representing the International Council of Cruise Lines ( the predecessor to today’s Cruise Line International Association - "CLIA") told an AP reporter investigating the story " . . . its difficult if someone chooses to do harm to themselves . . ."

Carefully Planned Hit and Run Attacks By Cruise Line PR Departments 

These type of statements are not random or insensitive rants from low level employees. The cruise lines' PR departments carefully craft the announcements and issue them only after being run through their legal departments. The Merrian Carver "suicide" theory was issued by the Royal Caribbean corporate communications director only after being reviewed by the cruise line’s outside legal counsel. When the cruise industry faced embarrassment over Royal Caribbean's mis-handling of George Smith’s death, out trotted Mr. Crye - the vice president of the cruise trade organization and himself a lawyer. Mr. Crye issued the he-did-it-to-himself statement on behalf of the entire cruise industry (CLIA's motto is "one industry - one voice"), without a shred of evidence justifying such a conclusion.

Amber Malkuch - Holland America Lines' Attack Is Business as Usual  

The recent disappearance of Washington resident Amber Malkuch shows that little has changed. Amber was 45 when she sailed on the Holland America Line ("HAL") cruise ship Zaandam. On August 3, 2009, Amber disappeared. The usual protocol when a passenger disappears should be for the FBI or the state law enforcement authorities to board the vessel at the next port and to conduct an investigation. The period of time leading up to the cruise ship's arrival at the next port is critical because the cruise line controls the scene of the disappearance, the witnesses and all of the evidence. Before the authorities can conclude whether the "disappearance" resulted from an accident (due to the ship's negligence, or the passenger's carelessness or intoxication, or a combination of factors), foul play or suicide, they must first review the evidence and interview passengers and crew members.

But on August 4, 2009, before the Alaskan State Troopers concluded their investigation, a member of HAL's PR department and CLIA's PR team, Sally Andrews, announced to the media that Amber probably took her own life. The "suicide" conclusion was picked up by all of the major news outlets and reported prominently on FOX News and other news stations.

This surprised not only Amber’s friends and family, but it dumbfounded the Alaskan State Troopers who had yet to review photographs and video, conduct interviews or analyze toxicology reports. The Anchorage Daily News reported "Troopers Miffed at Cruise Line’s Rush to Judgment." The Seattle Post Intelligencer quoted a representative of the Alaskan State Troopers saying:

We’re the people actually looking into the exact cause of death . . . We’re the ones doing the interviews and looking at the evidence . . . And if we haven’t been able to make a determination, how can the cruise line who isn’t trained?"

Who Do You Trust?  The Alaskan State Troopers or the Cruise Line?

Does Holland America Line care about what the evidence reveals?  In the world of cruise line PR (perception vs. reality), what matters most to the cruise lines seems to be the public’s perception that cruise ships are safe rather than the reality that perhaps they are not.

Determining the cause of passenger overboards is the role of experts - the U.S. Coast Guard, the F.B.I., and other law enforcement authorities - not the cruise lines' PR departments.          

 

Photo credits:

Kendall Carver - photo of Merrian Carver

Kevin Wolf (AP) - photo of Maureen Smith, Michaeil Crye, Jennifer Hagel

Seattle Post Intelligencer - photo of Amber Malkuch