Oasis of the Seas - Wow! - Another Cruise Puff Piece By the Miami Herald

An article this morning caught my eye: "Newest and Biggest Cruise Ship: Oasis of the Seas." The article contains the usual "wow-look-how-big-it-is!" style of writing which is most typically associated with travel agents.  You know, those travel agents doubling as authors whose interest Miami Heraldin describing this monster-of-cruise-ship is hopelessly intertwined with obtaining commissions by selling cruises. 

Then I realized that the article (appearing in a Dallas newspaper) was written by Jane Wooldridge who is the business editor of the Miami Herald.

I have written about the Miami Herald and Ms. Wooldridge in several prior articles: Miami Herald: Asleep at the Wheel Regarding the Cruise Industry and Miami Herald - See No Evil, Hear No Evil, Speak No Evil.

There have been an incredible number of newsworthy developments involving cruise lines over the past five years - missing passengers, high profile sexual assaults, endless pollution fines, fires, sinkings, and five Congressional hearings involving Miami based cruise lines. But the Miami Herald wouldn't touch these stories.  It did not even report on the passage of the first cruise crime bill in the 40 history of the cruise industry. 

The Miami Herald's writers never publish anything negative or controversial which might embarrass their cruise line friends.  Credible newspapers with real journalists are left to cover these legitimate stories - like the Los Angeles Times, the San Fransisco Chronicle, or the New York Times.

The Miami Herald sold out to the Miami-based  cruise industry long ago.  This latest article is just the same old cruise cheerleading that the Herald is known for.  Consider the gushing adjectives chosen in the description of the mega ship:  "wow ... amazing . . . Oasis of the Seas - Monster of the Seasrevolutionary."  Can you imagine a business editor anywhere writing such drivel? The article contained quotes only from other cruise enthusiasts, travel agents and the cruise line's CEO, Richard Fain. 

The spectacle of the Oasis of the Seas raises disturbing questions which I have mentioned in numerous articles. But you will find no hint of controversy in articles by Miami Herald employees who consistently write travel pieces designed to sell tickets for their cruise line advertisers.  

Is it just coincidence that the article uses the word "Wow" (caps in original), when the corporate mantra at  Royal Caribbean is "Deliver the Wow?"   

And the latest controversy of this Cloverfield-like-beast-of-cruise-ship sailing past the ruins of Haiti to the cruise line's "private destination" of Labadee seems to many like corporate malfeasance on steroids.  But the Herald will look the other way.

See no evil.  Hear no evil.  Speak no evil.  The tradition of the Miami Herald continues.

 

Credits:

Newspaper vending machine        Daquella Manera Flickr Photostream 

Oasis of the Seas                       Kenneth Karsten via shipspotting.com

Royal Caribbean's "Debt of the Seas" - Ready to Sail - But Safety and Security Questions Remain Unanswered

TIME magazine's not-yet-published December 14th edition contains a story about Royal Caribbean's Oasis of the Seas called "Floating Island."

I thought that the title of the article was rather weak.  "Floating Foreclosure" might be more accurate . . . 

The best line in the article - to cruise lines, every passenger is a potential ATM - accurately reflects the cruise line's necessity to try and suck every dime out of their customers to pay for Royal Caribbean's $1,500,000,000 heavily-financed-floating-city which might as well be called Debt of the Seas. There are many beautiful photographs of the cruise ship. 

But the Oasis looks frightening like an over-developed, largely empty, and soon-to-be-repossessed-condominium, the likes of which plague the Miami skyline.

The last time that TIME devoted a couple of pages to the cruise industry was back in March of 2006 when it discussed crime aboard Royal Caribbean cruise ships in an article entitled "Crime Rocks the Boats."  That article is framed and hangs on my office wall, but not just because it mentions two of my clients.  TIME's insightful article by Julie Rawe was the first time a major periodical took a hard look at the cruise industry's nasty practice of covering up shipboard crimes. 

Janet Kelly - Jennifer Hagel - Royal Caribbean - Cruise CrimeBoth clients featured in the TIME article - Janet Kelly who was a victim of a violent shipboard crime and Jennifer Hagel who lost her husband under mysterious circumstances during a Royal Caribbean cruise - overcame their personal tragedies to help change the cruise industry.  Both ladies appeared before our U.S. Congress in 2006 and went on television to get the message out that changes needed to be made to protect American traveling on foreign flagged cruise ships, particularly Royal Caribbean's ships.     

So here we are almost four years later.  In the hysteria and hype surrounding the arrival of the Oasis of the Seas in South Florida, the media has lost all thought of the issue of passenger safety. The seemingly endless articles focus almost exclusively on the size, cost, and how-on-earth-are-we-going-to-pay-for what TIME calls a "sea monster" like the Oasis.     

Several weeks ago, I prepared "Seven Questions to Ask Royal Caribbean Executives Regarding Oasis of the Seas."  CEO Fain and President Goldstein were aboard the Oasis with microphone in hand and supposedly open for all questions.  But they refused to provide any information about the safety and  security of the passengers. Certainly U.S. passengers who pay thousands of dollars each to sail on this mega-target of a ship deserve straight forward answers whether their families will be safe from crime and terrorists. 

So here are some of the questions again, and easy ones at that:

Q:  The LA Times reported that for a period of 32 months, there were over 250 incidents of sexual assault, battery, and sexual harassment against guests and crew members on Royal Caribbean Royal Caribbean - Cruise Line - Executives - Richard Fain - Adam Goldsteincruise ships.  In light of these problems, how many security guards are employed on the Oasis of the Seas?

Q:  How many security guards are assigned to the seven "neighborhoods" on the cruise ship?  Are there security "sub-stations" in each of the neighborhoods?

Q:  How many security guards patrol the neighborhoods from 10:00 p.m. to 4 a.m., a time period we have found  when female passengers are at a higher risk of being assaulted?

Q:  Saturday Night Live joked about the Oasis of the Seas being being bounty for pirates. Whereas the thought of a pirate attack in the Caribbean may be silly, a large cruise ship like this could be a target of a terrorist group.  Does the ship have a sufficient number of security personnel to not only protect the passengers from shipboard crime, but deter and fight off a terrorist attack?

The Oasis of the Seas will make its inaugural sailing tomorrow - Saturday, December 5, 2009.  Because Royal Caribbean won't answer any questions, ask yourself - has Royal Caribbean invested adequately into safety and security technologies and personnel to protect you and your family?

The cruise line executives will never tell, but we shall soon find out.  

 

Credits

Janet Kelly and Jennifer Hagel     ABC News 

Royal Caribbean executives    Royal Caribbean via Cruise Critic

New Report Details Cruise Industry's Record of Pollution

A report entitled "Getting a Grip on Cruise Pollutionreleased today by the Friends of the Earth (FOE) organization concludes that the billions of dollars earned by the cruise industry Friends of the Earth - Cruise Ship Pollution each year comes at a significant cost to our nation’s air and water.

The report was
researched and authored by Ross Klein, a Professor and independent expert on cruise ship pollution.  Professor Klein takes a detailed look at the various ways in which the cruise industry has harmed - and continues to harm - the environments in which cruise ships travel.

“This report provides a vital resource to anyone concerned about the cruise industry’s environmental impacts. With today’s launch of the largest cruise ship ever built - Royal Caribbean's Oasis of the Seas - the report shines a light on an industry that has long avoided comprehensive environmental regulation and pollution controls,” said Marcie Keever, FOE's Earth’s Clean Vessels Campaign Director. “Cruise ships continue to dump sewage into our waters and poison our Oasis of the Seas - Pollution - Emissionsair with engines that burn bottom-of-the barrel bunker fuel.”

"Getting a Grip on Cruise Ship Pollution" 
looks at all aspects of the cruise industry, from its pollution streams, to its history of environmental violations, to the modest number of environmental laws that govern the industry. The report also contains a wide-ranging set of policy recommendations, providing solutions for comprehensive environmental reform of the cruise industry.

To learn more, visit the Friends of Earth website.


Resources:

Catalog of cruise industry environmental violations, fines and other incidents: Professor Ross Klein's website CruiseJunkie

Overview of cruise ship pollution from Friends of the Earth website.

Source: Friends of the Earth news release. FOE is the U.S. voice of the world's largest grassroots environmental network, with member groups in 77 countries. Since 1969, FOE has fought to create a more healthy, just world.

Credit:

Oasis of the Seas       Kenneth Karsten via shipspotting.com

Shopping Mall of the Seas

Oasis of the Seas - A Floating Mall?Tim Adams of the U.K.'s Observer is one of hundreds of travel writers invited aboard Royal Caribbean's new mega-liner Oasis of the Seas

Unlike the majority of cruise groupies who have gushed praise for the mega-ship, Mr Adams' article is not exactly what the executives of Royal Caribbean were hoping for.  

The article is entitled "Oasis of the Seas: the Ship that Mistook Itself for a City State."

Mr. Adams' first sentence sets the tone for his critique: "It carries more than 8,000 people, has an on-board park and themed bars from all over the globe. But one experience you don't get on board Oasis of the Seas is that of being at sea."

This is a criticism which many reporters have made, including the most famous travel writer in the world Arthur Frommer who writes in his blog that Royal Caribbean is "dumbing down" the travel experience while taking aim at the passenger's wallets .  The Gadling travel site echoes a familiar Oasis of the Seas - Designer Stores at Seasentiment in the article "The Oasis of the Seas: Designed to Keep Your Dollars Captive (and "Dumb Down" the Travel Experience)."  

Royal Caribbean's conceptual drawings of the ship - showing women with designer bags briskly walking to the next store - reinforces my conclusion that the cruise ship was designed more like a floating high-rise Dadeland Mall (Miami's mega shopping center) than anything resembling an ocean liner.  Like a cavernous mall, the Oasis is huge, busy, noisy and designed to take your money by selling you things that you absolutely don't need and probably don't really want. 

Here are some of Mr. Adam's observations:

"The Oasis . . . is partly a tribute to XXXL, the American god of girth . . .

The ship is an oasis within the sea, a sort of inward-looking gated community of the waves, moving its passengers restlessly from experience to experience, spending money.

I have a sense that in years to come the Oasis of the Seas . . . may be seen as something of a symbol of the end of an American empire based on vast consumption . . ."

There are others who share Mr. Adams' views.  Take a moment and read:

"Royal Caribbean's "Monster of the Seas" - a Cruise Ship Only Gordon Gekko Could Love"

"Oasis of the Seas - A Vision of All Consuming Hell"

 

Photo credits     Royal Caribbean

Fearless Fain, Royal Caribbean's CEO

Those of you who have followed my blog over the last three months know that I have been hard on Royal Caribbean.  I think that this cruise line treats its injured crew members terribly, and it has Royal Caribbean - Richard Fain - Who's the Daddy?handled the problem with sexual assaults on its cruise ships even worse.  I also think the Oasis of the Seas is a boondoggle.

So there are my biases.

But I have been rather intrigued by how Royal Caribbean's CEO, Richard Fain, doesn't seem to let much bother him.  Year after year he keep coming up with the never ending succession of bigger cruise ships which are announced to the world with great fanfare. 

Whenever there is a reporter or news camera surrounding a Royal Caribbean event, there Mr. Fain  is - showing President Clinton around Royal Caribbean's private "island" in Labadee, Haiti, or riding the flow-rider on the Independence of the Seas in Southampton, or waiving to reporters while spinning around and around on the carousel on the Oasis of the Seas

It is hard to imagine his competitor - Mickey Arison at Carnival - even trying to get aboard a boogie board. That would be ugly.  But "Fearless Fain" seems to be a former athlete and a natural at things like this.  He obviously is skilled at PR and marketing his Royal Caribbean brand with a hands-on approach. 

Now, I will quickly admit that the phrase "Fearless Fain" is not my idea.  Rather it was the title of an Richard Fain - Royal Caribbeanarticle written by John Honeywell a/k/a "Captain Greybeard" who writes an opinion piece for the Mirror in the U.K.  The flow-rider photo above is from Captain Greybeard's photo-stream on Flickr of the Independence of the Seas ("Who's the Daddy?")

Speaking of the flow-rider, there has already been one death after a passenger fell and struck his head.  But Royal Caribbean requires all passengers to sign waivers of liability before they step onto the boogie board and try to break their necks. And speaking of waivers, Mr. Fain announced on his "Chairman's Blog" that the new Oasis of the Seas will be able to expedite passengers riding the zipline over Central Park.  He suggested having them just swipe their sign and sail cards which will acknowledge their waiver of their rights if the line breaks.  No need for long lines, or a lot of Richard Fain - American Flag?paperwork. Very innovative.    

There is an interesting photograph of Mr. Fain signing papers when the cruise line officially took possession of the Oasis of the Seas.  Right in the center of the photograph is an American flag.  Now, this strikes me as funny.  Mr. Fain registered his company in Liberia.  All of his cruise ships fly flags of convenience in countries like Liberia and the Bahamas in order to avoid paying any U.S. income tax and avoid U.S. laws and regulations.

Was this happenstance?  Hardly.  I remember a couple of years ago when a Court in Miami ordered Mr. Fain to appear for a video deposition in downtown Miami in a case when parents alleged that their little girl had been molested by a youth counselor on a Royal Caribbean cruise ship.  Mr. Fain instructed the law firm Richard Fain - Havinf Fundefending the case to make certain that an American flag was positioned behind him as he sat in front of the videographer.  They didn't have a flag so they had to go and rent one for the afternoon. 

As Royal Caribbean tries to fill up the Oasis of the Seas and the Allure of the Seas comes into the fleet next year, it will be interesting to see if Mr. Fain can continue to skillfully market his Liberian corporation to us tax-paying U.S. citizens.            

Credits:

Richard Fain (photo 1)  John Honeywell a/k/a Captain Greybeard

Richard Fain (photos 2, 4)   Reuters via Daylife.com     

Richard Fain (photo 3) UpTake Travel Industry

Oasis of the Seas - A Vision of All Consuming Hell

The San Francisco Chronicle is a great newspaper.  Like the L.A. Times, it has an endless staff of intellectually curious, bright journalists instilled with an ethic of investigative journalism of the likes Miami Herald - Cruise Line Fanof super-journalist Douglas Franz.  All qualities which our newspapers here in South Florida are  sorely missing.

Miami Herald - An Enabler of the "Greed of the Seas" 

I have commented before on how the Miami Herald is basically the cruise line's bitch, if you excuse my French.  

Which brings me to today's blog.  The Miami Herald is attending a press frenzy today in Port Everglades on Royal Caribbean's mega-monster Oasis of the Seas. Tomorrow, the increasingly few Miami residents who subscribe to the Miami Herald can expect the usual puff piece with its usual "wow! look-at-how-big-it-is" stories. 

Where are the free thinkers questioning the madness of this monster?  The "journalists" surrounding this beast of a ship more resemble groupies thronging for attention around a 1980's metal band.  

So I felt redeemed today when I read a column from talented journalist Mark Moford of the San Francisco Chronicle about Royal Caribbean's monster of the seas.  I have attempted a couple of similar insights such as Royal Caribbean's "Monster of the Seas" - a Cruise Ship Only Gordon Gekko Could Love but my article falls well short of Mr. Moford's straight-to-the-jugular writing. 

Oasis of the Seas - Monster of the SeasHis feelings today about monster cruise ships are so spot on that I will just repeat them verbatim:

Mark Moford and Dante's Inferno

"If you're anything like me, you can't help but be completely overwhelmed by one devastating, all-encompassing thought whenever you see any of those insane floating nightmares known as monster cruise ships.

You think of sewage. 

Right? Don't you? It's all I can do not to imagine the mountains of waste these ungodly leviathans produce on your average oceanic journey: The heaps of garbage, sewage, toilet paper, plastic, chemicals and leftover food from the gluttonous buffets, all that clammy shrimp, rotting lettuce and industrial prime rib uneaten by 6,000 largely unhealthy people agreeing to be trapped aboard a floating ring of Dante's inferno for two solid weeks.

A Terrifically Ugly Floating Vomitorium

I fully believe cruise ships are one of man's most nefarious inventions, an extremely sad, low-vibrating form of evil, cleverly disguised as desirable luxury but which, if you spend more than a few hours wandering the decks by yourself, will subtly and calmly urge you to jump overboard and end it all. Which is exactly why they're all based in Florida.

Mark MofordHence, it was utterly impossible for me to stifle a bone-deep shudder when fresh images of the world's largest cruise ship, the Oasis of the Seas, upwards of 225,000 gross tons and several times larger than the Titanic, recently lumbered across my jaded retina. This nefarious colossus is not merely terrifically ugly, not merely a bizarre testament to man's voracious desire to build the absolutely silliest, most ginormous things he can possibly imagine, not merely greed and PR and unchecked capitalism run amok. Oh wait, that's exactly what it is. And I'm not afraid to admit: It frightens me deeply.

I suppose the good news is, whenever tacky cruise ships make the news - usually because of a nasty flu outbreak on board that turns the entire vessel into a floating vomitorium - I'm wont to recall the late David Foster Wallace's pitch-perfect, all-time classic piece from Harper's (PDF here) years back that set the standard for brilliant literary takedowns. Far as I'm concerned, anything that re-ignites an appreciation for DFW can't be all bad."

 

Credits:

Miami Herald's Business Monday   Miami Herald

Oasis of the Seas    Royal Caribbean Cruises, Ltd., a Liberian Corporation

Mark Moford   SFGate / San Francisco Chronicle 

 

Royal Caribbean's Oasis of the Seas Arrives in Fort Lauderdale

Royal Caribbean's new "Genesis" class cruise ship, Oasis of the Seas, arrived this morning in Port Everglades (Fort Lauderdale, Florida). 

It looks big. 

Here are two videos.  The first by the Miami Herald shows the arrival of the cruise ship in port.  The second by CBS News, featuring Peter Greenberg, is an introductory piece.

Prayers for the safety and security of this cruise ship and its passengers & crew.

 

 

 

Historic Port of Falmouth - Jamaica's "Crapital" for the Oasis of the Seas

Royal Caribbean Cruises plans on using Falmouth, in Jamaica, as a port for its new monster of a cruise ship Oasis of the Seas.  There is a concern in Jamaica that Royal Caribbean is exploiting it's historic town in the process.

A Historic and Quaint "Colonial" Town - Sugar, Rum & Slaves  

Port of Falmouth Jamiaca Falmouth is the chief town and capital of Trelawny parish, Jamaica, and is located on Jamaica's north coast near Montego Bay.

In the late 1700's, Jamaica was the world’s leading sugar producer. There were hundreds of sugar estates and enormous wealth created by slaves for the rich estate owners. Falmouth was named after the birthplace of Sir William Trelawny in Falmouth, Cornwall, Britain. At the turn of the 1800's, one hundred sugar plantations in Trelawny parish provided sugar and rum for export to Britain. Falmouth also has a notorious past because it was a center for the slave trade from Africa.  Based on its rum, sugar and slave business, it became one the wealthiest ports in the "New World." 

Falmouth is also considered to be one of the Caribbean’s best-preserved historic towns. Historic FalmouthMeticulously planned in the Colonial style, it is often compared to Colonial Williamsburg, Virginia, here in the United States. 

Royal Caribbean Makes a Sweet Deal

Several years ago, Royal Caribbean Cruises needed a port to accommodate its new "Genesis" class cruise ships (the Oasis of the Seas and the Allure of the Seas).  These ships were far too big to use a regular port. 

The cruise line approached Jamaica and proposed a deal where Royal Caribbean would agree to use Falmouth as a port for its new mega ships - provided that Jamaica spend around $120 million deepening its port and creating a huge facililty to accommodate the two new mega-ships carrying over 6,000 passengers each.  The trade-off to Jamaica for this investment would be the infusion of money into Falmouth and the surrounding parish with the arrival of the new mega ships.     

Jamaica quickly jumped at the deal. No environmental impact statement or detailed economic analysis was prepared. The Port Authority of Jamaica (PAJ) prepared promotional materials suggesting that "the destination will deeply reference the town's history, offering visitors a unigue sensory experience of the Colonial era."  William Tatham, Vice President of Cruise and Marina Operations at the Port Authority of Jamaica, proclaimed: “cruise visitors are looking for more memorable experiences, and this is certainly what Falmouth will be able to deliver.”

Royal Caribbean Cruise President Adam Goldstein  Royal Caribbean's President Adam Goldstein signed the deal with Jamaica's Prime Minister Bruce Golding  and promised to deliver 400,000 passengers a year to Falmouth over the next 20 years, with an expectation that each passenger would spend over $100 in the port. 

Jamaicans were promised a revitalized local economy with thousands of U.S. passengers spending hundreds of thousands of dollars every time the Genesis class cruise ships arrived in port.

Oasis of the Seas - a Self-Contained "Vegas with an Anchor"   

Fast forward to November 2009.  There is now little talk about passengers actually getting off the Oasis of the Seas and going into Falmouth.  Yesterday, the Charlotte Observer ran a story called  "Vegas with an Anchor," which quoted one the cruise ship's captains stating that “our hope, of course, is that people Oasis of the Seasdon't get off, because this ship itself is the destination. This is better than a lot of the islands.”

Paul Motter, the editor of the cruise community CruiseMates, echoed this sentiment: "I think it's going to be the first ship where people truly book just for the ship and hardly care where it goes."

Gadling, the online travel site, criticized the "nearly entirely inward-looking" experience of the Oasis of the Seas.  "With the aptly named Oasis, you don't need to leave the ship at all . . . As the Oasis passes by port after port, please pardon the passengers if they're not gathered at the rail watching the world pass by."

The thought of a megaship so big and self-contained that its passengers don't bother to disembark while in Falmouth is not lost on the people of Jamaica.  After spending and borrowing $120 million, they now realize that Royal Caribbean may have just taken them for a ride.

Oasis of the Seas - Looking for a Place to Offload It's Pee and Poo

In articles entitled "Why We Fail" and "Fantasies, Follies, and Frauds," John Maxwell of the Jamaica Observer warns of the  "transformation of our beautiful heirloom Falmouth . . .  to please the billionaire owners of Royal Caribbean Lines.  He writes:

John Maxwell - Jamiaca Observer"In beautiful and historic Falmouth, we are busy making a billion-dollar cosy corner for the Royal Caribbean Line on the alleged promise that they will be bringing 6,000 visitors a week to Falmouth. What we don't know is that we have probably been conned.

The Oasis of the Seas will make land-based hotels irrelevant. Instead of bringing visitors to Jamaica the new ships will bring an ersatz Jamaica to the visitors. Each of these ships will be human zoos specially designed to bemuse their clientele."

"Crapital" (sic) of the World?

Mr. Maxwell continues with his concern that Jamaica's town of Falmouth may become just a lovely place to unload the crap from the Oasis of the Seas' 6,000 passengers and 1,500 crew members:

"Given all this, the rationale for the Falmouth cruise shipping centre is simple: There's got to be somewhere to dump the huge amounts of waste generated by such a monumentally environmentally unfriendly project. Falmouth's destiny is to act as a relief point for the ship to be sanitized, resupplied with cheap Jamaican water and for the ship, its passengers and crew to offload their excrement in what will become the cruise crapital (sic) of the world"

Oasis of the Seas Allure of the SeasJamaica has a history of being exploited by foreign plantation owners, sugar barons, slave owners, bauxite-mining companies and now the mega ships of the $15 billion Royal Caribbean cruise line. 

Next year, the Oasis of the Seas will invade the historic port of Falmouth.  Later in 2010, the Allure of the Seas will follow.  When these floating-high-rise-shopping-centers cast a shadow over all of old town Falmouth, will Jamaica realize that it's once quaint port is being used for little more than a big latrine?     

 

Credits:

Historic prints of Falmouth   Falmouth Heritage Renewal

Adam Goldstein and Bruce Golding   Jamaica Ministry of Transport & Works

Oasis of the Seas   Kenneth Karsten via shipspotting.com

John Maxwell    Jamaica Gleaner

"Royally Grounded' - Royal Caribbean's Earnings Fall 44%

The Wall Street Journal reported today that Royal Caribbean Cruises' third-quarter earnings fell 44% as ticket prices remained soft and the travel industry continued to slump.  Royal Caribbean reported a third-quarter profit of a little over $230 million, down from around $412 million a year earlier.

Royal Caribbean - Cruise LawIn an article entitled "Royally Grounded," the Motley Fool put things in simpler terms, reporting that the cruise line's third quarter "was a dud."  Revenue fell 15% to $1.8 billion, as "the crummy economy and (swine flu) fears kept bookings low and cheap."

And things will only get worse for Royal Caribbean. 

The Wall Street Journal reports that Royal Caribbean also projected a loss for the current quarter, notwithstanding the arrival of its mega cruise ship Oasis of the Seas.  The Motley Fool warns that when "Royal Caribbean is telling investors to expect a loss during the quarter in which Oasis of the Seas makes its debut, it's time to worry."

My friends at Cruise Bruise have an interesting comparison stock market chart for Royal Caribbean and some other cruise lines.

Royal Caribbean will be an interesting stock to watch as they try and sell tickets for the Oasis of the Seas and, next year, the Allure of the Seas.

"Titanic Dreams" - Royal Caribbean Wins "Worst Cruise Line in the World" Award

A popular part of Cruise Law News is the monthly "Worst Cruise Line in the World" award.  This is a special award, reserved only for the cruise line which demonstrates the worst treatment of passengers, crew members, and the environment.  

And the Winner for October Is  . . .  Royal Caribbean Cruises.

A Little Background Info on Royal Caribbean Cruises

Miami based Royal Caribbean Cruises is the second largest cruise line in the world, consisting of four brands: Royal Caribbean International, Celebrity Cruises, and its luxury line - Azamara Royal Caribbean - Worst Cruise Line in the WorldCruises.  It also operates its Spanish Subsidiary - Pullmantour Cruises, where it sends its old cruise ships like the Zenith and the Sovereign of the Seas.  

Like other U.S. based cruise lines, Royal Caribbean registered its business overseas (Liberia) and flagged its cruise ships in foreign countries (Liberia, Bahamas) in order to avoid paying U.S. taxes.  Although it collects between $5 and $6 billion a year from U.S. tax-paying citizens, Royal Caribbean does not pay U.S. taxes by virtue of its foreign corporate citizenship.  Its crew members are 99% non-U.S. citizens.

A Multi-Billion Dollar Corporation Which Pays Its Crew Members Peanuts 

Royal Caribbean crew members who toil behind the scenes, like galley cleaners, earn around $550 while working 360 hours a month - that's about $1.50 an hour.  Yes, that's right - $1.50 an hour.  Royal Caribbean has a net worth of around $15 billion dollars, but pays its hardest working crew members $1.50 an hour. 

Royal Caribbean waiters, bartenders, and cabin attendants earn a salary of only $50 a month. That's $1.67 a day. The cruise line depends on its passengers to tip the crew members so that they can make a living.    

Royal Caribbean invests virtually nothing into its crew members by way of medical treatment or employment benefits.  It is always looking for ways to save money at the expense of its crew.  Royal Caribbean is struggling to finance its + $1,500,000,000 (yes that's 1.5 $billion) cruise ship, Oasis of the Seas.  Its inaugural cruise is in just two weeks but it cannot even sell enough tickets to make its first voyage profitable.  And Royal Caribbean is sweating bullets figuring out how it will finance the even more expensive cruise ship Allure of the Seas, which will be arriving next year.  

So how does Royal Caribbean plan to pay for its two + $3,000,000,000 "Monsters of the Seas?"

Lets-Screw-The-Crew-Members-First

Royal Caribbean started pinching pennies with its crew members when it realized that the economy was tanking.  Its stock fell from $45 a share to under $6 a share, and it became obvious that it could not meet its financial obligations for its new mega cruise ships it ordered several years earlier.  Long before Royal Caribbean turned its back on its most loyal passengers - its Diamond and Diamond Plus passengers - the cruise line targeted its crew members to try and suck money back into its business.

As I mentioned in a prior article "Cruise Ship Medical Care - Royal Caribbean Gives Their Crew Members the Royal Shaft,' Royal Caribbean has been giving the screws to its foreign crew members, particularly the men and women from the Caribbean islands. The cruise line slashed Crew Member Medical Treatmentthe daily amount it pays to its sick or injured crew members from $25 a day to only $12 a day.  Obviously, no one in the world can eat and pay rent and other living expenses - which is the cruise line's legal obligation - on a pittance of only $12 a day.  But this is what Royal Caribbean is doing, scrimping on every penny, to try and finance its new cruise ships. 

Another tactic Royal Caribbean used to save money was to adopt a strict policy of keeping its crew members out of the U.S. whenever they are injured or become sick.  Under the General Maritime Law, cruise lines like Royal Caribbean are obligated to provide prompt and adequate medical treatment to their ill crew members.  This is called the doctrine of "maintenance and cure," the oldest legal doctrine in the U.S. 

Royal Caribbean is based here in Miami, which is a good place to manage its crew members' medical needs.  But the cruise line adopted a policy of keeping the ship employees out of the U.S.  Royal Caribbean is the poster child of corporate malfeasance when it comes to abandoning its sick crew members in third world countries around the world.      

"Ms. Jones" - Royal Caribbean Sees What It Can Get Away With        

We have a crew member client, lets call her "Ms. Jones."  She is from Jamaica.  She is a twenty-five year old, hard working woman who, like many young people from Jamaica, sought a career and better life working on a cruise ship.  In April of this year she felt sick and went to the ship doctor on Royal Caribbean's Jewel of the Seas while the ship was in Europe.  The ship doctor did not take Ms. Jones seriously.  She continued to work.  April turned to May and May turned into June.  Finally she was referred from the cruise ships to a doctor ashore who eventually mis-diagnosed her condition as a neurological condition.    

Royal Caribbean - Crew Member Medical Care When medical conditions cannot be managed on the cruise ships, Royal Caribbean sends its ill crew members to, of all places, the Dominican Republic for treatment.  Why?  It's cheap.  No other reason.  To save money.  The Dominican Republic is an impoverished country, next to Haiti. It is certainly one of the last places you would think of for state-of-the-art medical treatment.  

Dumped in the Dominican Republic

The odds were stacked against Ms. Jones when she arrived in the capital, Santo Domingo. But the good news, initially, is that the doctors finally ordered blood tests and diagnosed that Ms. Smith did not have an orthopedic problem.

She had leukemia. 

This is not a good diagnosis and the diagnosis had been unreasonably delayed.  But the doctors at least had finally figured out what was ailing Ms. Jones.  They had a plan as of early July.  The doctors notified Royal Caribbean and requested permission to start Ms. Jones on the preferred drug for this type of leukemia, "Gleevac," and to consider her for bone marrow transplantation.

Neglected In Jamaica

So what did Royal Caribbean do?  Did they fly her quickly to Miami which has excellent board certified oncologists?  No. They sent Ms. Jones back to her village in Jamaica, a location which makes Santo Domingo look like a thriving metropolis. Royal Caribbean provided no medicine to treat her leukemia and no plans for bone marrow transplantation.  They did this to save money.  Ms. Jones found herself in Jamaica in a weakened and immunosuppressed condition with a malignancy.  Yet no "Gleevac."  No money.  No "sick" wages.    

Ms. Jones languished in Jamaica.  July turned into August.  And then August turned into Leukemia - Crew Member Medical TreatmentSeptember. No Gleevac.  No bone marrow transplantation.  No living expenses.  Her calls and emails to Royal Caribbean begging for assistance were ignored.    

Ms. Jones contacted us.  We immediately notified Royal Caribbean and demanded that Ms. Jones receive her Gleevac, her living expenses, and wages.  We insisted that she sent to Miami for evaluation.  In response, Royal Caribbean called our client directly, behind our back. We have seen Royal Caribbean do this before. They were caught, and they began scrambling. 

Royal Caribbean then wrote to us, claiming that Ms. Jones had received her medicine.  This was a big lie.  We pressed the issue and Royal Caribbean instructed us not to contact its "medical department."  We were left to deal with a low level "claims adjuster" whose only job is to deny claims -  like the insolent claims representative for the "Great Benefit" insurance company in John Grisham's Rainmaker who writes denial letter after denial letter to the mother of a child dying of leukemia. 

Crew Member Medical Treatment - Cancer We quickly by-passed the claims handler and wrote to and called the lawyers at the cruise line.  They informed us that because a lawsuit had not been filed, they would not talk with us.  So within one hour, I prepared a lawsuit and had a process server run over to the port to serve their General Counsel.  Still, they refused to discuss the situation. They continued to stall, lie and obfuscate.

Not a Single Gleevac Pill in the Entire Country

Finally, the truth became evident - not only had they failed to provide Ms. Jones with the life saving "Gleevac" but there was no such medicine in the entire country of Jamaica.  Finally, Royal Caribbean arranged for the medicine to be flown to Jamaica - over 5 months after Ms. Jones first went to the Royal Caribbean ship doctor.

Like most cancers, leukemia left untreated can advance to the "blast" stage, where the prognosis is not good.  And the chances of death increase exponentially. 

As of this late date, Ms. Jones remains in Jamaica.  She is still taking her Gleevac, as long as it Royal Caribbean Cruises - Worst Cruise lIne in the World lasts.  She is receiving only $12 a day to live on, always paid late. On Friday evening, Royal Caribbean finally agreed to permit Ms. Jones to come to the U.S. but it took her hiring a lawyer and filing a lawsuit first.  We are trying to obtain a visa for her from the U.S. Embassy so she can come to Miami to be properly evaluated and treated by board certified U.S. oncologists. 

Her life depends on it.

For anyone reading this article who like me has lost a loved one to cancer, you know that life is too precious to play games like this. Particularly by a $15 billion dollar corporation.  Life is far too precious for such arrogance. 

Royal Caribbean's Priorities - Profits Not People

Meanwhile the hype and fanfare surrounding the arrival of Royal Caribbean's billion dollar cruise ship Oasis of the Seas continue.  You can read what I think of this boondoggle and environmental disaster in "Royal Caribbean's "Monster of the Seas" - a Cruise Ship Only Gordon Gekko Could Love.  There are lots of empty cabins which Royal Caribbean needs to fill for the Oasis of the Seas to make money. 

Titanic dreams occupy the minds of Royal Caribbean executives, CEO Richard Fain and President Adam Goldstein.  Their egos and the fate of Royal Caribbean are hopelessly intertwined with these floating monstrosities.  

They have never heard of Ms. Jones or other crew members like her, living on $12 a day, fighting to stay alive.

 

Photo Credits

Oasis of the Seas      DailyMail.co.uk  "Inside the world's biggest and most expensive ever cruise ship, the £810million Oasis of the Seas"

Photo of Royal Caribbean crew member, Mr. Doran McDonald    Jonathon Postal, Miami New Times 

Leukemia blood film    Euthman's Flickr Photostream

Royal Caribbean Takes Delivery of "Monster of the Seas"

Royal Caribbean's Oasis of the Seas coming to a port near you . . . 

HOLY CRAP!!!

Monster of the Seas - Cruise Law

Here's my take: Monster of the Seas - a Cruise Line Only Gordon Gekko Could Love . . .  

 

Photo credit:

Oasis of the Seas      DailyMail.co.uk  "Inside the world's biggest and most expensive ever cruise ship, the £810million Oasis of the Seas"

Royal Caribbean's "Monster of the Seas" - a Cruise Ship Only Gordon Gekko Could Love

Cruise fans, travel agents and cruise communities have been abuzz in anticipation of Royal Caribbean's new cruise ship - the "Oasis of the Seas."   "Amazing! . . Wow! . . Look at that!" . . . have been the extent of the popular media's insight into this new super mega ship.    

But a few journalists have questioned the environmental appropriateness of this monster of a cruise ship. In an article entitled "A Titanic for These Times," San Francisco writer Mark Follman concludes that only someone interested in a "decadent vacation cruise" could rationalize boarding what will be the biggest, longest, tallest, widest, heaviest, and most expensive passenger ship ever built.

"Floating Emblem of a Bankrupt Era?"

Follman's intuition is that the experience would be akin to "feasting on a nine-course meal in the middle of an Ethiopian refugee camp."  He cites an article by Rory Nugent in the Atlantic magazine which questions the rationale of building such a monstrosity.  According to the article "Hope Floats," the passengers will consume 560,000 gallons of water a day,  and the ship will burn 12 tons of diesel an hour.  Although Royal Caribbean and the cruise industry's 16,000 travel agents may hope that the Oasis of the Seas will be a success, Mr. Nugent raises the question that the ship "may leave the dock already a dinosaur - a floating emblem of a bankrupt era."

A Corporate Felon That Can't Get It Right 

At a time when only fools question the effect of greenhouse gases, the melting of the Arctic cap, and the need to develop sustainable businesses, Royal Caribbean has spent and mostly borrowed over a billion dollars to create a ship so at odds with the environment that it resembles the monster in the movie Cloverfield.  In 2004, Royal Caribbean came off of a 5 year probation after pleading guilty to felonies for widespread pollution and repeated lying to the U.S. Coast Guard.  Just two days ago, the environmental group 'Friends of the Earth" awarded Royal Caribbean a "F" for the disastrous impact on air and water caused by its cruise ships. 

Three 250 HP Engines on a 37 Foot Boat?

Many corporations take on the personality and values of their leaders. During the publicity build up for the Oasis of the Seas' debut, Royal Caribbean's CEO Richard Fain was interviewed by David Andrews of the U. K.'s "Times Online."  In an article aptly entitled "Biggest is the Best for Cruise Chief,"  Mr. Fain reveals his rivalry with Carnival and the need to "give his business the ascendancy again . . . the Royal Caribbean International brand . . . will be bigger than anything Carnival can compete with."

After finishing the article, I felt that I had just read the lines for Gordon Gekko ("greed is good") in the 1987 movie Wall Street

 

The article ends with Mr. Fain mentioning his 37 foot powerboat - “it’s got three 250hp Yamaha engines, goes 52mph  . . . "

750 hp on a 37 foot boat?  I suppose that's more economical than the 100-megawatt power grid and 3,300 miles of electrical cables on his new monster of a cruise ship.

 

 

Photo credit - Oasis of the Seas - Royal Caribbean Cruises Ltd, via San Francisco Chronicle ("Oasis of the Seas is a real ocean monster")