NCL's Norwegian Star Suffers Engine Failure Again

Last month, I wrote about an azipod failure on the Norwegian Star which resulted in the NCL ship limping around on an altered Asian itinerary, much to the frustration of cruise vacationers.  It seems that instead of sending the ship to dry dock, NCL arranged to send the azipod contractors aboard to repair the ship while it was sailing. They apparently fixed the problem but the other azipod has now apparently failed:

According to a message which from a crew member on the Norwegian Star today:

"I'm writing to you again from the unlucky Norwegian Star! I wrote to you sometime in December when we broke down in Singapore at the beginning of our Asian season . . .  yesterday 25th of January, while at sea we experienced problems again, this timer with other engine, "the old one!" So now thatNCL Norwegian Star one is offline... Today, 26th, in Bali, Indonesia, captain made announcement that we are changing the itinerary AGAIN this cruise, skipping 3 ports and adding sea days in order to reach Sydney in time. At the beginning of the cruise (before 23rd, Singapore) we already skipped places and for that everybody received 200$ for onboard account, today, that was changed to 500$. But of course, guests are NOT happy and poor guys at the reception and the security are getting pounded heavily by raging crowd . . . I feel sorry for them because it is not their fault or any other crew member for a broken engine and Miami office made a decision about refunds and amounts, not onboard management . . . So the stricken Norwegian Star is going AGAIN through some very hard times . . ."

I also received this message from a passenger's family:

"I have been contacted by relatives on Norwegian Cruiseline NCL Star. They left Singapore earlier this week and are on the way to Australia. Azipod failure again and they have been told their day in Brisbane is canceled, and their trip to the barrier reef is off. This was the reason my relative took the cruise in the first place, so he is very annoyed - it was his 70th birthday present and he has waited over a year to take this cruise. This cruise already can celled part of the itinerary before leaving due to the delays on the previous cruise. So far, they have been offered no refund of this cruise - have been bunged some on-ship credit to spend and 50% off the next cruise. They are not happy bunnies!! There is nothing on the internet about this yet, so please can you inform everyone. I don't see how NCL keep getting away with NCL Norwegian Starthis - there is an obvious issue with this ship and they just keep taking people's money and canceling the planned trips."

January 27, 2017 Update:

I received photographs (right and below) of what is happening on the Norwegian Star and comments from a passenger which say in part: 

"This is what is happening here on the Norwegian Star at noon on Friday 27th January 2017!

We are on board NCL Star and it is desperate to say the least. To say that things have virtually descended to mob rule would not be an understatement.

As I write this there are more than 500 people demonstrating in the main atrium, shouting in unison ‘Shame on Norwegian’, ‘Where’s the Captain?’, ‘Boo, Boo, Boo’!

This has been going on for over two hours today and the same yesterday evening. I attach three photographs that I have taken within the last hour.

The ship has engine propulsion problems again and the itinerary has been changed once again with another three ports having been cancelled meaning that we are now only stopping at half of the planned ports on this three week cruise.

The main thing that seems to be causing mass unrest is not the fact that the ship has engine problems but the fact that this is the same fault as the ship has had many times previously and that people have been miss sold this long cruise when Norwegian Cruise Line clearly knew there were ongoing problems with the ship.

Documents have been circulated by some guests showing that this problem has been ongoing for months, and a ships log that has been produced on board which shows that the same propulsion faults also occurred on 17 October 2015 and again on 11 December 2016, there are other dates for similar issues in the report also.

During the peak of the demonstrations no officers were to be seen, the Captain has not been seen for the whole cruise and the reception desk are merely handing out comments cards to whose who want to complain. People are absolutely furious about how we are being treated here - ­there is just no leadership! We have been told by staff that there is nothing that staff on board can do because they need to wait to hear from Miami ­- but we have been waiting for nearly two days now! This lack of action seems to be infuriating people more and more . . . ."

January 28. 2017 Update:

". . . There were more demos today and captain eventually made an appearance after more chanting 'where's the captain'. NCL flying some execs in from Miami to speak to us at sometime tomorrow . . ."  

January 30, 2017 Update: NCL offers passengers aboard the Norwegian Star 100% of cruise fare towards a future cruise in addition to onboard credit of $500 per first and second guest ($1,000 per stateroom).  See letter here.

February 9, 2017 Update: The Star is dead in the water.  I received dozens of emails today from passengers on the NCL cruise ship saying that the remaining azapood failed shortly after leaving Melbourne, Australia (although A/C, electricity and water remain on). Here's one: "We are on the Norwegian Star and our complete propulsion system has failed. We are unable to maneuver and wait for help. Thank goodness before the coast of Australia and not in the middle of the Tasmanian Sea! The plan is to return to Melbourne for repair. For all friends and relatives: we are not in danger! Everything except the drive works and help is on the move. All stops in New Zealand are canceled...."

Another comment: "100% refund on this cruise and 50% on future cruise good for 5 years.. Also not the commotion of last cruise and no protests. Very orderly. Tugs are on way, should be here by 5pm and then we should be back in Melbourne by early evening on Saturday. Also giving 300 for airline changes or 350 if you decide to fly to Auckland."

Have a thought? Please leave a comment below or join the discussion on our Facebook page.

Photo credit: above - Top - Pjotr Mahhonin - CC BY-SA 3.0; commons / wikimedia; middle and bottom - anonymous.

NCL Norwegian Star

NCL's Norwegian Star Stuck in Singapore

Norwegian StarI received this message from a crew member of the Norwegian Star:

"At the moment I am on NCL Star and we are in Singapore, still in Singapore!

We were scheduled to leave on 11th at 6 pm for 11 days to Hong Kong. We got delayed because it took forever for immigration to process the guests! Some guests were held for 5 hours in the terminal. So finally at 8 pm after we finished all that captain made an announcement that can't actually leave due to the engine problems. Half an hour after half an hour announcement we stayed over night.  And we are staying at the moment in Singapore until 3 pm on 13th of December. One engine is down and some electrical issues with azipods. 

This is not the first time, after a dry dock few years back ship broke down right away and the first cruise was canceled and ship returned to the dry dock for repairs. And few months ago we could not sail out of Stockholm at 4 pm to have a sea day the next day to reach Copenhagen for embarkation. We reached Copenhagen at 4pm with absolute nightmare caused to the guest booking flights on their own.

This cruise is already fully refunded to the guests and they will get 50% off the next cruise they choose."

Have a thought? Please leave a comment below or join the discussion on our Facebook page.

Photo credit: Pjotr Mahhonin - CC BY-SA 3.0, commons / wikimedia.

December 12, 2016 Update: Speed to be restricted; new itinerary below (via a travel agent).

December 20, 2016 Update: NCL has notofied its travel agents and future passengers that the intinerary of the Norwegian Star starting on January 16, 2017 has changed. This is the email received:

"Norwegian Cruise Line has important information for you regarding Norwegian Star's 21-Day Southeast Asia sailing of January 16 to February 6, 2017 from Hong Kong, China. All guests booked on this sailing need to be aware of this change.

On the evening of December 10, while departing the port of Singapore, Norwegian Star experienced a technical issue with one of the ship's Azipods. As a result of this technical issue, Norwegian Star will have to sail a revised itinerary for the January 16 to February 6, 2017 sailing from Hong Kong, China.

Please review the revised itinerary information below:

As a gesture of our thanks for our guests' understanding of this unforeseen delay and change in itinerary, we will provide a $200 shipboard credit per stateroom. If you pre purchased shore excursions for Thailand, those will be refunded and posted to your onboard account."

NCL Norwegian Star

January 3, 2017 Update: A local ABC news station in Jacksobville aired a video of an unhappy NCL customer who took her first cruise on the Norwegian Star.

January 26, 2017 UpdateNCL's Norwegian Star Suffers Engine Failure Again.

Azipod Failure on Norwegian Star

NCL Norwegian StarPassengers aboard NCL's Norwegian Star are telling me that the ship's azipod system has failed. The cruise ship is skipping Miami today and is heading for Tampa one day early. One passenger said that the next cruise is reportedly canceled. (The cancellation of the next cruise is not confirmed information. Please double check this information with your travel agents or the cruise line).

Another passenger said that he did not know whether the next cruise on Monday is canceled. He told me that the captain made the announcement about the azipod problems and said that "all communication with us has been absolutely clear, giving us free internet and phone calls and helping us to change hotel, and transportation bookings. Although it not an ideal situation the crew has behaved amazingly in this transatlantic and they have always provided us with transparent information."

This ship experienced propulsion problems earlier this year which were supposedly fixed while in dry dock.

Anyone have additional info?

Photo Credit:  Pjotr Mahhonin Creative Commons Via Wikipedia

Puke Fest Aboard Royal Caribbean's Explorer of the Seas

The Centers for Disease Control and Prevention (CDC) announced that there is an outbreak of gastrointestinal sickness of a large percentage of cruise passengers aboard Royal Caribbean's Explorer of the Seas cruise ship.

The CDC indicates that 281 passengers (9.21% of total passengers) are suffering from norovirus type of symptoms. The symptoms include vomiting, nausea, headaches and diarehhea. You can read the report here

The pro-cruise site Cruise Critic calls the problem a "small outbreak" but the truth is that 9% is a high percentage.  It is not unusual for passengers not to report the illness in order to avoid being Explorer of the Seasquarantined in the cabin or for crew members who rely on tips to keep working after they are ill. The total numbers are often under-reported.

In addition to sick passengers, 22 crew members are reportedly ill according to the CDC. 

The CDC website states that an environmental health officer and an epidemiologist will board the ship in St. Thomas, USVI on January 26, 2014 to conduct an epidemiologic investigation. 

It may be possible to determine whether the outbreak is in fact related to norovirus. But the CDC will not have any success is determining why and how the virus came aboard. There is not enough time for the CDC to conduct an exhaustive scientific analysis and, as usual, the ship will not sit idle waiting for the test results. The cruise ship will continue to sail whether the CDC determines if it is norovirus or exactly why it is on the ship. 

Earlier this week, cruise expert Professor Ross Klein indicated that the CDC reported 130 passengers and 12 crew members became ill with gastrointestinal illness while cruising aboard the NCL Norwegian Star

The Majesty of the Seas returned to Miami a week ago with 70 people reported ill with gastrointestinal illnesses.

Were the outbreaks on the Royal Caribbean and NCL ships caused by the passengers not washing their hands? That's always what the cruise lines say.

Or was it due to crew members who kept working after they became sick and causing the outbreak? Or was it contaminated food or water, which is a common cause?

We will never know. The cause of gastrointestinal outbreaks is usually a mystery on cruise ships.

 

Have a comment? Please leave a message below or join the discussion on our Facebook page - what's the most common cause of norovirus on cruise ships?  

Photo Credit: Wikipedia / Emma Jones

Royal Caribbean & NCL Base Cruise Ships in New Orleans

Cruise Ships - New OrleansLast month, two cruise ships from Miami-based cruise lines arrived in New Orleans. NCL's Norwegian Star, with capacity for around 2,300 passengers, transitioned to the "Big Easy" and relieved the Norwegian Spirit which had been home-ported there.  

Royal Caribbean moved the Navigator of the Seas, a larger ship with a capacity of around 3,100 passengers, into the port of New Orleans where its Voyager of the Seas had been based.  

The cruise ships are based at the renovated Julia Street Terminal.  Both ships will be positioned in New Orleans for six months. 

The Port of New Orleans set a port record for cruise ship passengers for a two day period on November 17th to 18th when a total of almost 25,000 passengers arrived or departed on cruise ships. According to the Port of New Orleans, in 2011 736,908 passengers passed through the port. New Orleans is considered to be a "top 10" U.S. cruise port with 1,000,000 passengers expected by the end of this year. 

I lived in New Orleans from 1980 to 1987 before coming to Miami. I have warm memories of my time there at law school at Tulane and as a young lawyer.  During those years, the cruise industry was much smaller and there were no cruise ships based in New Orleans.  Now there are ships operated by NCL, Royal Caribbean and Carnival.  

One of the benefits of cruising out of New Orleans is the pre-cruise and post-cruise overnight stays in downtown New Orleans and the French Quarter. You can't beat the great food, the bars and late night cafe' au lait and beignets at Cafe du Monde.

I think it's time for Cruise Law to open up a maritime law office back in New Orleans!    

 

Photo Credit; AP / Andy Newman

Norwegian Star - Explorer of the Seas Collision Caught on Video!

A passenger aboard Royal Caribbean's Explorer of the Seas video-taped the collision with the NCL Norwegian Star last week (September 14, 2012) in port in Bermuda.  The NCL ship was hit by high winds (75 MPH) which caused the Star to break away from its mooring lines and strike the stern of the Royal Caribbean ship.

The video was shot from the Windjammer cafe and you can hear the passengers excitedly chattering and sometimes laughing throughout the incident. A Royal Caribbean officer appears in the video and says "you hit my ship!"

The video is by Floobboober (YouTube):