Norwegian Gem Suffers Power Problems in the Caribbean

Less than a week after NCL-owned Oceania Cruises' M/S Regatta experienced a power loss while cruising near Hawaii, the Norwegian Gem's propulsion system partially failed according to a New York news station ABC-7NY.

The NCL cruise ship was rerouted to Barbados where passengers were reportedly "erratically divided into groups" and flown back to Newark Airport Friday to essentially "fend for themselves."

"There was no communication, we knew nothing about what was going to happen, if we were going to have a hotel to stay at," one passenger told the New York news station. 

One passenger who contacted me said that "she was a "little disappointed because of the need to Norwegian Gemscramble and lose a day," but felt that NCL "did the best they could under the circumstances." She added "we were all notified Tuesday that we would by pass St. Thomas and were diverted to Grenada and disembarked in Barbados where NCL flew us to Newark and gave us hotel for the night and food vouchers."

In 2016, there were at least 18 partial or complete power losses of cruise ships operated by the major U.S.-based lines, including NCL's Norwegian Star which experienced repeated power failures last year. 

There seems to be some dissatisfaction amongst NCL guests who sailed aboard the Gem, with only a 25% discount on a future cruise. NCL issued the following statement about the shortened cruise:

"Due to a technical malfunction with the ship's Azipod propulsion system that has resulted in the ship's speed being restricted from full capacity, Norwegian Gem's current 11-day Eastern Caribbean cruise that departed New York on October 31 will now conclude in Barbados on Saturday, November 11. Norwegian has arranged for flights to return all guests to New York and hotel arrangements for guests who returned home today.

Norwegian Cruise Line sincerely apologizes for this unexpected change to the ship's scheduled itinerary. As a gesture of our appreciation for their patience, all guests will receive a future cruise credit of 25% of their cruise fare paid."

NCL also canceled the Norwegian Gem's next cruise.

NCL just announced that it collected record third quarter profits of $400,000,000 despite the recent hurricanes in the Caribbean. 

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Photo credit: Corgi5623, CC BY-SA 3.0, wikimedia. 

Coast Guard Medevacs Two Passengers From Norwegian Gem

The U.S. Coast Guard medevaced two cruise ship passengers from NCL's Norwegian Gem today. The NCL cruise ship was off the Virginia coast at the time of the rescue.

The Norwegian Gem notified the Coast Guard shortly after 2:00 a.m. that two men had experienced unspecified medical complications when the ship was approximately 75 miles northeast of Cape Henry.

A MH-60 Jayhawk helicopter crew and a C-130 Hercules aircraft crew launched from Air Station Elizabeth City, North Carolina. The helicopter arrived at the Norwegian Gem when the cruise ship was about 60 miles east of Wachapreague Inlet, and hoisted both men aboard shortly after 5:00 a.m.

Both men were flown to Sentara Norfolk General Hospital in Norfolk.

Earlier today, we reported on a Coast Guard medevac from the same Coast Guard air station yesterday when a 19 year old passenger was rescued from the Norwegian Breakaway when it was 230 miles from the coast of North Carolina.

Story Credit: Delmarva Now

Video Credit:  Defense Video Imagery Distribution System

 

CDC: 137 Sick with Norovirus on Norwegian Gem

Norwegian GemEarlier this week, we reported that health officials banned the Norwegian Gem from calling on St. Maarten because a number of passengers were ill with a gastrointestinal illness. The NCL cruise ship then sailed on to Tortola where it called on the port there.

The Centers for Disease Control and Prevention (CDC) is now officially reporting that 128 of 2,882 cruise passengers (4.44%) and 7 of 1,100 of crew members (0.64%) on the Gem have been ill during the cruise with norovirus. 

Although it was suggested on the cruise ship that the cause of the outbreak may be contaminated water, there has been no information released to the public confirming or excluding this possible cause. Norovirus is primarily a food-borne disease. Outbreak News Today correctly states that "norovirus is typically spread through contaminated food and water, touching surfaces or objects contaminated with norovirus and then putting your hand or fingers in your mouth and close contact with someone who is vomiting or has diarrhea."

Unfortunately, the CDC has limited resources and does not attempt to conduct an epidemiology assessment regarding the source of the norovirus outbreak.    

Photo credit: Corgi5623 at English Wikipedia, CC BY-SA 3.0.       

Gastrointestinal Outbreak Keeps Norwegian Gem From Calling on St. Maarten

Several passengers on the Norwegian Gem have contacted me, saying that health officials in St. Maartan have reportedly prohibited the NCL cruise ship from porting there.

The passengers are saying that there is a gastrointestinal outbreak reported on the Gem, thought to be norovirus.

I have not previously heard there was any type of outbreak on the ship. Anyone have information?

Photo credit: Corgi5623 at English Wikipedia, CC BY-SA 3.0 

March 18, 2016 Update: We are receiving some interesting comments on our Facebook page, including one suggesting that the source of the outbreak may be contaminated port water - rather than the cruise lines' usual excuse of cruise passengers blamed for not washing their hands.

March 21, 2016 Update: The Gem next called on Tortola. Many local citizens are not happy. VI allows cruise ship to dock despite alleged Norovirus infection outbreak

 

  

Witnesses to Gem Drowning: "NCL Screwed Up"

Earlier this week, a 10 year old child drowned in a crowded swimming pool on NCL's Norwegian Gem

It's the seventh time that a child has drowned, or nearly-downed, on a cruise ship in just two years. The incidents occurred on cruise ships operated by all of the major cruise lines' ships: Carnival, Disney, Norwegian Cruise Line and Royal Caribbean. None of the cruise lines employed life guards at the time. (Disney subsequently changed its policy after a child sustained catastrophic and permanent injuries requiring lifetime medical care.) 

Following the death of the little girl, NCL issued a press release, which avoided the issue of lifeguards, but touted its allegedly "quick" and "full" NCL Norwegian Gemresponse by its ship's medical team.

"On Sunday afternoon, the ship's medical team responded to an emergency call from the pool deck, as a ten year-old female guest was reported unresponsive. The team quickly administered CPR and full emergency care. After extensive efforts, the guest could not be revived."

But witnesses on the ship dispute NCL's PR statement.  

Several cruise passengers left messages regarding what they witnessed:

One passengers said: 

"I'm still on the Gem now. And i was right there. On this incident I can blame NCL for their lack of effort. Passengers who were nurses and doctors did all the work while NCL workers watched and looked panicked. They did not know what to do. They kept telling the real nurses and doctors to stay away. I talked to one of the ICU nurses and she said they are handling it all wrong. They told her to move away meanwhile shes yelling at them on what to do. The girl had a pulse. . . . Bottom line, NCL dropped the ball on this on big time. If you weren't there then don't say a thing backing NCL. Cause they did absolutely nothing. The passengers came to the rescue. Applaud them. They were fighting for the kid while NCL looked DAZED."

Another passenger remarked:

"My wife and I witnessed this tragic event right before our eyes while on board the Gem this past week. My wife is a registered nurse and tried to help, but was told 'they were handling it and to stay away' . . . she was completely upset with the lack of treatment she witnessed by the staff personnel. That poor girl was being worked on by inexperienced people, pool side for more than 15 minutes before being rushed down to the medical center.

As a parent traveling with 3 kids, I agree it is our responsibility to "watch our children." However the pool deck was really crowded at that time, and with those crowds it was very easy to lose sight of your kids. The family pool is 5' - 6' deep, which is very dangerous IMO for children and inexperienced swimmers. I'm amazed that NCL wouldn't employ trained lifeguards with that setup.

The bottom line is an innocent child died, and my heart goes out to the family."

The Cruise Line International Association (CLIA) argues that cruise lines "manage pools with the safety of passengers" by providing "signs that a lifeguard is not present."

This, of course, is double-talk. Four and six year old kids like the ones who drowned on lifeguard-less cruise ships can't read or comprehend warning signs. A no-lifeguard sign recommended by the cruise lines' defense lawyers is an acknowledgment that the cruise industry is committed to a policy of not providing reasonable safety to children. 

10 Year Old Girl Drowns on Norwegian Gem

A young passenger, reportedly a 10-year-old girl, drowned in a swimming pool aboard NCL's Norwegian Gem while the cruise ship was 75 miles east of Myrtle Beach yesterday afternoon. 

I first learned of the incident on Twitter from CNBC's @RyanRuggiero who tweeted "The Coast Guard is investigating a death that occurred aboard the Norwegian Gem off the coast of NC. The investigation is still ongoing." He mentioned that the death involved a child drowning on the Gem.

This incident will rekindle the debate whether cruise lines should employ lifeguard their ships.

Norwegian GemThere have been a number of drownings and near-drownings of minors on cruise ships in the last couple of years. 

This is not the first time a child has drowned on a NCL cruise ship.

Last year, two small children were pulled from a pool on NCL's Norwegian Breakaway as the cruise ship was sailing from New York to the Bahamas. Both children were unresponsive. The younger child (age 4) died on the cruise ship. The other child (age 6) was medevaced by the Coast Guard. Read our article: Drowning Tragedy Aboard the Norwegian Breakaway: Where Are the Lifeguards?

All of the major cruise lines without lifeguards have seen children killed or seriously injured in the cruise ship swimming pools. You can read about the incidents:

A four year old on the Royal Caribbean Oasis of the Seas January 2015.  

A six year old on Carnival Victory October 2014

A six year old boy on Royal Caribbean Independence of the Seas May 2014. 

A four year old on Disney Fantasy March 2013.

The child on the Disney cruise ship was permanently and seriously injured. Disney paid a multi-million dollar settlement and began employing lifeguards on its ships. No other cruise lines have followed Disney's lead.

Inclined to always blame the parents and give the cruise line a pass?  Think again. Read: Imperfect Parents & Corporate Irresponsibility: Why No Lifeguards on Disney Cruise Ships?

Have a thought? Please leave a comment below or join the discussion on our Facebook page

 

Photo credit: Captain-Tucker via Wikipedia Creative Commons 3.0

Coast Guard Medevacs Passenger from NCL's Norwegian Gem

The Defense Video and Imagery Services reports that the U.S. Coast Guard rescued a 66 year old passenger from a Norwegian Cruise Lines (NCL) cruise ship last night approximately 220 miles in the Atlantic Ocean off the coast of North Carolina.

The Coast Guard received a call from the Norwegian Gem shortly before midnight stating that a 66 year old female passenger was suffering from from diabetes complications.

A MH-60 Jayhawk helicopter flew from North Carolina. The helicopter hoisted the woman and flew her to Sentara Norfolk General Hospital in Norfolk, Virginia.  

 

Norwegian Gem Medevac Involved Honeymoon Couple

Two days ago we mentioned that the Coast Guard medevaced a sick passenger from the Norwegian Gem cruise ship. Like most other Coast Guard medevacs, there was not much information available regarding the identity of the ill passenger. 

Today a news station in Salt Lake Utah aired a short segment explaining who the passenger was and what happened on the NCL cruise ship.

KSL Utah explains that the medevac involved a honeymooning couple who were enjoying their cruise until the husband, Brent Killian, became ill and he needed medical evacuation.  

The Gem was approximately 180 miles east of North Carolina, requiring a Coast Guard helicopter to take him ashore for emergency medical treatment.

The wife, Jo, was naturally anxious when her newly-wed husband was hoisted into the sky, but she took everything in stride. The news station reports that the couple has already booked another cruise.

We have reported on other helicopter rescues of ill passengers from the Norwegian Gem.  Watch a video of the July 14 2014 medevac from the Gem here

  

Coast Guard Medevacs Passenger From Norwegian Gem

NCL Medevac Cruise Ship The Coast Guard issued a statement today that it rescued a man in medical distress from the Norwegian Gem cruise ship. 

The Coast Guard stated that the NCL cruise ship called for assistance when the ship was sailing around 80 miles off the coast of Nags Head, North Carolina. The Coast Guard received the distress signal at approximately 2:30 PM.  It sent a MH-60 Jayhawk helicopter and an HC-130 Hercules from Elizabeth City, North Carolina. 

As you can see in the video, it looks like the crew had a little difficulty getting the passenger into the helicopter.

The helicopter crew hoisted the man onto the helicopter round 5 PM and flew him back to land where he was transported by ambulance to Albemarle Hospital in Elizabeth City. 

Photo Credit: WCTI 12

March 28 2014 UpdateNorwegian Gem Medevac Involved Honeymoon Couple (VIDEO)