U.S. Coast Guard Medevacs Teenager from Norwegian Breakaway

The U.S. Coast Guard medevaced a 14 year old boy from a NCL cruise ship approximately 300 miles east of Ocean City, Maryland yesterday morning.

The crew of Norwegian Breakaway notified the Coast Guard center in Portsmouth, Virginia that a passenger on the cruise ship was suffering from appendicitis.

The Coast Guard station in Elizabeth City, North Carolina dispatched a MH-60 Jayhawk helicopter and a HC-130J aircraft to the NCL ship. The helicopter flew the boy and his grandmother to Sentara Norfolk General Hospital.

Coast Guard medevacs are not charged to the passenger but are paid for by U.S. taxpayers. 

Video credit: WAVY.com 

Coast Guard Medevacs Passengers from Carnival Magic, Carnival Ecstasy, Celebrity Reflection and Norwegian Breakaway

Cruise Ship MedevacThe U.S. Coast Guard was busy on Thursday and Friday with four medevacs of ill cruise ship passengers off of the coast of Florida, North Carolina and Puerto Rico. 

The Coast Guard first provided an emergency airlift on Thursday morning to a 47-year-old male passenger from the Celebrity Reflection, to a hospital in San Juan Puerto Rico.

The Celebrity cruise ship was about 35 miles north of Puerto Rico, en route from St. Kitts to Miami, when the crew requested Coast Guard assistance in transporting the man who was described as being in "medical distress" to a local hospital.

On Friday, the Coast Guard reportedly medevaced a 53-year-old woman from the Carnival Ecstasy which was approximately 150 miles east of Port Canaveral. The crew of the Ecstasy contacted the Coast Guard at around 10:43 a.m., stating that a passenger was experiencing chest pain.

The Coast Guard station in Clearwater dispatched a MH-60 Jayhawk helicopter to the Carnival cruise ship. The helicopter arrived at the Ecstasy aroung at 2:30 p.m., hoisted the cruise passenger and a ship nurse, and transported them to Halifax Memorial Hospital in Daytona at around 4:45 p.m. A video of the rescue is below at the middle.

Also on Friday, the Coast Guard station in Miami deployed a MH-65 Dolphin helicopter which hoisted a 41-year-old passenger man from the Carnival Magic which was about 100 miles southwest of Key West.

The man was experiencing chest pains and was flown to the Miami-based air station, where EMS personnel drove him to Jackson Memorial Hospital. A video of the medevac is at the bottom.

A family member left a message on the Defense Video and Imagery Services (DVIDS) webpage stating:

So thankful for your service . My son-in-law is going to be fine. They put a stint in and we should be able to bring him home to North Carolina soon. God is Good !! Our prayers were answered. May God bless each of you for your service and for getting him where he needed to be to get help. Our family is grateful for all you did.

A third medevac also took place on Friday afternoon. The Coast Guard medevaced a 60 year-old man from a cruise ship off the coast of North Carolina after the crew reported that he was experiencing kidney failure.

The Coast Guard station in Elizabeth City launched an MH-60 Jayhawk helicopter and a C-130 Super Hercules aircraft which arrived at the Norwegian Breakaway, around 120 miles southeast of Wilmington. The helicopter crew hoisted the man to the helicopter and transported him to the New Hanover Regional Medical Center in Wilmington for treatment. 

There is no reported inforrmation regarding the status of this NCL passenger or the other passengers who were medevaed for emergency medical treatment ashore from the Carnival Ecstasy or the Celebrity Reflection.  

The costs involved in U.S. Coast Guard medevacs are paid by the U.S. government. 

Another cruise ship medevac took place on Friday after a 66 year old woman fell and broke both of her legs on the P&O Pacific Jewel off the north-east coast of Australia (Queensland).

 Have a comment? Please leave one below or join the discussion on our Facebook page

Video credit: 

Top - 7News Australia.

Middle - Carnival Magic - U.S. Coast Guard District 7 via DVIDS.

Bottom - Carnival Ecstasy - Petty Officer 1st Class Luke Clayton, U.S. Coast Guard District 7 PADET Jacksonville via DVIDS. 

 

  

  

USA TODAY Takes A Look At Cruise Ship Gratuities

 USA TODAY published an article today titled USA TODAY's Guide to Cruise Ship Gratuity Charges

This is a topic which we write about quite often, as the cruise lines try to maintain their high profits while building bigger and bigger cruise ships which are getting more expensive to operate.  

Any discussion involving cruise ship gratuities really involves three issues, in my view: (1) cruise lines are dictating that everyone pay a gratuity of a certain amount, regardless of the level of the services, (2) cruise line are diverting monies paid in gratuities to fund the salaries of crew members "behind the scenes" (like cooks, cleaners, etc.) who typically do not receive gratuities, and/or (3) cruise lines are Carnival Cruise Gratuitiesdiverting the income paid in gratuities into the cruise lines' profits?

The article addresses the first issue head-on and points to the general belief of the public that "tipping is a personal matter that should be left to passengers." Many critics of mandatory/automatic gratuities say that a gratuity must be earned; if the guest receives excellent service, they will tip well (sometimes more than the recommended amount), but if the guest believes the service is bad, they will pay a lower amount or perhaps nothing at all. 

But many crew members such as waiters or cabin attendants do not receive any salary at all. They earn 100% of their income from passenger gratuities. For the longest time, Royal Caribbean paid its waiters and cabin attendants received a salary of only $50 a month, although hard working waiters and motivated cabin attendant could collect several thousands of dollars a month from tips and gratuities. But the tips are tighter now and, with the auto-gratuities, less likely to end up with the waiters and cabin attendants. It is unfair for them to work for a pittance. 

Many cruise lines permit the guests to adjust or remove the gratuities while they are on-board the ship. NCL requires its guests to go through a onerous process of filling out forms after the cruise before a gratuity can be lowered or removed. 

Many crew members complain that many passengers wait until the last day of a cruise to remove all of the gratuities from their bills. 

Last year, Carnival crew members published a Facebook post (since taken down) showing the names (subsequently redacted) and cabin numbers of Carnival passengers who removed their automatic tips. Some of these people may have removed the pre-paid gratuities and paid cash but many may have stiffed the crew.

The real problem as I see it is that cruise lines are not being transparent with who exactly receives the automatic gratuities. The USA TODAY article writes that cruise lines say that the increased gratuities "will be passed on to crew members in recognition of their service." But many guests do not want to tip crew members who they never see (such as a galley worker). Many also believe that the cruise lines should pay their crew members decent wages and not require the passengers to be responsible for the crew's salary.

The USA TODAY article touches upon this issue, writing that "some see the charges as a thinly disguised method for cruise lines to push the responsibility for paying crew members to their customers." Disguising the real purpose of a gratuity is a type of fraud, in my opinion, where a cruise guest may believe that he or she is paying the extra gratuity to their wonderful waiter or cabin attendant who went above and beyond for their family for a week, but the reality is that their gratuities are spread throughout the housekeeping and dining room departments to pay salaries as well as for "alternative services," according to Carnival. (See Carnival's explanation of where the tips go here; and Royal Caribbean's explanation here; NCL does not disclose any details as far as I can tell). The USA TODAY article says that "as much as 95% of pay for some cruise ship workers now comes from automatic gratuities, according to CruiseCritic."

And does anyone really trust that the cruise lines are not pocketing the gratuities as part of onboard revenue? The USA TODAY article does not touch this topic. Over 25 million people will sail on cruise ships this year. Whereas the luxury lines like Azamara, Crystal, Seabourn, Regent and SeaDream do not charge automatic gratuities, the mass lines like Carnival, NCL and Royal Caribbean do. If 15 million passengers are charged at a rate of several hundreds of dollars a week in auto-gratuities, there are many hundreds of millions of dollars at play over the course of a year. (Carnival charges an average of over $360 a week for a family of four staying in a standard stateroom). 

NCL's CEO Frank Del Rio said during an earnings conference in 2015 that for every dollar collected in an increased gratuity, NCL earns an extra $15,000,000. Does anyone really think that the crew members are enjoying this extra income?

Between the greedy cruise executives and the miserly passengers who remove gratuities, the hard-working crew members seem to be stuck between a rock and a hard place.

Have a thought? Please leave a comment below or join the discussion on our Facebook page.

April 3, 2017 Update: A crew member wrote today, to me saying: Yes cruise lines are diverting tips to pay salaries of . . . even managers . . they use the tips to pay the bar manager, asst bar manager, housekeeper chief, asst housekeepers manager and food and beverage manager - they all get a slice of the tips."

Coast Guard Medevacs Passenger from NCL's Norwegian Breakaway

NCL Norwegian BreakawayThe U.S. Coast Guard medevaced a nineteen year old cruise ship passenger, yesterday, from NCL's Norwegian Breakaway.  The cruise passengers was reportedly experiencing severe stomach pain.

The Norwegian Breakaway alerted the Coast Guard yesterday morning that the passenger needed medical treatment when the ship was approximately 400 miles off the North Carolina coast while the ship was returning to New York City.

 A MH-60 Jayhawk helicopter crew and a C-130 Hercules aircraft crew left from Elizabeth City, North Carolina yesterday afternoon. The helicopter arrived at the cruise ship when it was approximately  230 miles northeast of Elizabeth City, at around 5:42 p.m. and medevaced the woman around 6:10 p.m.

The passenger was flown to Sentara Norfolk General Hospital in Norfolk.

Video credit: Defense Video and Imagery Distribution System.

 Story Credit: WTKR 3 

Rescue Boat Accident on Norwegian Breakaway Injures Four

Norwegian Breakaway Rescue Boat AccidentA number of newspapers in Bermuda are reporting that four people were injured when a lifeboat fell from the Norwegian Breakaway while the cruise ship was docked at port today.

The Royal Gazette says that one of the crew members is in critical condition at the hospital. This newspaper reports that a lifeboat had fallen from the cruise ship and "was left hanging from one wire resulting in four people falling into the water."

Bernews reports that NCL released a statement, saying that "on July 20 while Norwegian Breakaway was alongside in Bermuda, an incident occurred involving the ship’s rescue boat during a routine drill, affecting four crew members."

Bernews clarifies that a "rescue boat," as opposed to a lifeboat, was involved in the mishap.  A video shows what this newspaper says is a rescue boat flipped upside down in the water with its hull partially showing. 

I first became aware of the accident when PTZtv, which operates the webcam for this port, tweeted observing an unusually large EMS & police response to an incident at the port. 

A year ago, two NCL crew members were injured when a rescue boat from the Pride of American fell after cables broke while the cruise ship was in Hilo.   

Lifeboats accidents are not uncommon. In January of this year, a cruise ship tender boat on the Balmoral operated by Fred Olsen Lines malfunctioned, during a scheduled boat training drill while the cruise ship was docked in Funchal, Madeira. Fortunately, no one was injured. In August 2015, an excursion boat from the Costa Mediterranea apparently broke a cable while it was being lowered in Montenegro. Photographs sent to me shows what appears to be a lifeboat dangling on the side of the Costa cruise ship.  In October 2014, a rescue boat on the Coral Princess was being raised on davits with two crew members aboard when a cable snapped and a crew member was killed. In February 2013, 8 crew members were in a lifeboat during a drill on the Thomson Majesty cruise ship when the lifeboat plunged 60 feet into the water when it was being lifted in violation of a new CLIA safety protocol. The lifeboat landed upside down. 5 of the crew were killed. 3 were injured. It was caused by a broken cable (photograph here).

Update:  One crew member injured in the accident has reportedly died, according to NCL.

Video and photo credit: Bernews

 

Jet Buzzes the Norwegian Breakaway?

Jet Buzzes Norwegian Breakaway?A reader of Cruise Law News sent me a link to a YouTube video which seems to show a jet aircraft flying low and perilously close to the Norwegian Breakaway. 

The video was apparently filmed by a passenger on the cruise ship last Friday, June 24th, and was posted to the YouTube page of Richard Ogle, with this description:

"I have no idea what his intentions were, but I guarantee we all didn't like it. Whoever was the pilot of the Falcon, was either a terrorist who was spying on us, marine training, or a dumbass rich dude who's showing off his new aircraft. I don't know what the true answer is but I know that it wasn't normal and more than likely illegal for anything to be flying that close to a ship, especially 4 times in a row. Either way, nobody was hurt, but most were completely terrified, and I hope everybody is ok. The Video was taken on the Sundeck (Deck18) on the Norwegian Breakaway (NCL) on a 7 day round trip cruise from New York to Bermuda, at 4:30 PM at St. George, Bermuda June 24, 2016."

I initially though that the video was a hoax, but probably just because I have never seen this before.  I have seen some footage of Russian military jets and helicopters buzzing U.S. naval ships over the years but nothing like this involving a cruise ship. One of the few comments to the video suggests that the captain of the cruise ship may have announced that the incident involved "some type of military training operations" but there is no verification of this. 

The jet in question does not appear to be a military airplane, but otherwise this seems to be a scene right out of a Top Gun movie! (" Sorry, Goose, but it's time to buzz the tower!")

Anyone have information about this?  Thanks.

Update: A reader pointed out that Captain Kate MccCue poster a video on instagram of a jet buzzing a Celebrity cruise ship (the Summit) which you can see here.

Update # 2: Answer to the mystery?  A reader posted on our Facebook page that a Bermuda newspaper says that that two military jets have been flying low altitude circuits over Bermuda this evening [June 24] and mentioned "low flying French Air Force Falcon aircraft.” There is apparently a dispute whether the low level flights were authorized by the Department of Civil Aviation in Bermuda. 

Video / Image Credit: Richard Ogle YouTube page.
 

 

Coast Guard Medevacs Two Passengers From Norwegian Breakaway

The U.S. Coast Guard medevaced two people from a NCL cruise ship this afternoon. 

The rescue was initiated when the Norwegian Breakaway, returning to New York from Bermuda, contacted the Coast Guard indicating that a 28 year old woman aboard the cruise ship was experiencing stomach pain. A 38 year old man was also reportedly complaining of stomach pains. 

A Coast Guard helicopter and aircraft were dispatched from Elizabeth City this morning and flew approximately 260 miles to the cruise ship to airlift the two passengers to Sentara Norfolk General Hospital in Norfolk, Virginia. They reportedly are in stable condition. 

Video credit: Defense Imagery and Video Distribution Center

 

 

Coast Guard Medevacs Passenger from NCL's Norwegian Breakaway

The United States Coast Guard medevaced a 61 year-old woman from a NCL cruise ship near Cape Hatteras on Monday.

The Coast Guard crew was notified that a female passenger was found unconscious aboard the Norwegian Breakaway cruise ship, around 1 P.M. 

The Coast Guard deployed a MH-60 Jayhawk helicopter crew from U. S. Coast Guard Air Station Elizabeth City, N.C.

The helicopter crew took the woman to the Sentara Norfolk General Hospital in Norfolk, Va. where EMS personnel were waiting.

Video Credit: Defense Imagery and Video Distribution System

Coast Guard Medevacs Passenger from Norwegian Breakaway

Newspapers in New Jersey are reporting that the U.S. Coast Guard medevaced a passenger from a Norwegian Cruise Line (NCL) ship on January 15th, approximately 75 miles east of Atlantic City.

The NCL ship doctor on the Norwegian Breakaway contacted the Coast Guard shortly before 8 P.M. to report that a 67 year old woman was in need of immediate medical assistance. A Coast Guard helicopter from Atlantic City arrived at the Norwegian Breakaway at around 9:30 P.M., hoisted the woman aboard, and transferred her back to in Atlantic City for further medical assistance.

The helicopter crew stated that their primary concern was keeping the passenger warm because of freezing temperatures. 

 

Coast Guard Medevacs Passenger From NCL's Norwegian Breakaway

A local news station in North Carolina reports that the U.S. Coast Guard medevaced a a 71 year-old passenger from a cruise ship off the North Carolina coast on Saturday morning.

The passenger was in need of emergency medical care. She was aboard the Norwegian Breakaway, about 50 miles east of Cape Hatteras when the NCL requested assistance.

A Coast Guard helicopter and a Hercules airplane flew from Elizabeth City, North Carolina, to assist in the rescue. The helicopter took the sick passenger to Sentara Norfolk General Hospital. 

 

Norwegian Breakaway Passengers Busted in Bermuda for Drugs

Norwegian BreakawayThe Royal Gazette reports that Bermuda customs officials arrested two cruise passengers from the Norwegian Breakaway for possession of marijuana and drugs. 

A passenger from New York pleaded guilty to possessing ecstasy, cocaine and cannabis. 

According to the newspaper, cruise officials notified customs officers of a smell from the passenger's cabin. The customs officers entered and woke up a the passenger, who was sleeping. He allegedly admitted that he was in possession of the drugs. He opened the cabin safe which had "25 green pills, five yellow pills and a white powder," later determined to be ecstasy, a prescription drug and cocaine.

A local magistrate fined the passenger $3,950.

A second passenger from California also pleaded guilty to possessing pot. Cruise ship officials and customs officers searched her cabin when she was not there. They opened her cabin's safe where they found the pot. She explained she had been prescribed pot for medical reasons.

The magistrate fined her $1,000.

 

Photo Credit: Wikipedia / Dickelbers

 

Drowning Tragedy Aboard the Norwegian Breakaway: Where Are the Lifeguards?

NCL Norwegian BreakawayNews broke tonight that two small children were pulled from a pool from NCL's Norwegian Breakaway as the cruise ship was sailing from New York to the Bahamas this morning. 

Both children were unresponsive. The younger child (age 4) died on the cruise ship. The other child (age 6) reportedly was medevaced by the U.S. Coast Guard accompanied by his grandmother a nurse from the ship.   

WBTW aired a video (below) of the sad events.

This is the third event in the last nine months involving children who have drowned or were permanently injured in cruise ship swimming pools.

The first tragedy involved a young child (also 4 yeas old) who slipped under the water on the Disney Fantasy cruise ship and sustained brain damage. You can read our articles below:

Dangerous Disney Cruise Ship Swimming Pool: Thoughts from a Concerned Cruiser

Imperfect Parents & Corporate Irresponsibility: Why No Lifeguards on Disney Cruise Ships?

Swimming Pool Mishap on Disney Fantasy Sends 4 Year Old to Hospital

To Disney's credit, it subsequently began to assign lifeguards to the swimming pools on its cruise ships.

The second recent event involved the death of a young child who drowned on the Carnival Victory.  Our article is below:

6 Year Old Drowns on Carnival Victory Cruise Ship

There is never an excuse when a child drowns in a swimming pool operated by an amusement park or cruise ship. Protecting children is the joint obligation of the parents and cruise line. There needs to be a combination of both personal responsibility and corporate responsibility to take care of kids around a pool.  

The Breakaway is suppose to be one of the newer and bigger cruise ships NCL offers to the public.  It is a shame that NCL decided not to assign lifeguards to the pool from where the children were eventually pulled unconscious.  What lesson did NCL learn from the Disney and Carnival tragedies?

The cruise industry will collect between $35 and $40 billion a year, tax free, but NCL won't assign lifeguards to the public pools?      

NCL apologized. However, cruising families with children deserve reasonable care exhibited by the cruise lines and lifeguards to watch over the public pools, not after-the-fact apologies.   

 

Photo Credit: Wikipedia / Dickelbers

Double Duty: Coast Guard Performs Medevacs of Passengers From Norwegian Breakaway and Carnival Fascination

Carnival Fascination Cruise Ship MedevacThe last two days have been busy for the U.S. Coast Guard medevacing ill passengers from cruise ships.

The U.S. Coast Guard medevaced an 87-year-old woman from the Norwegian Breakaway cruise ship off the coast of Ocracoke, North Carolina yesterday. 

The NCL cruise ship contacted the Coast Guard yesterday shortly before noon regarding an elderly passenger who required unspecified medical assistance.

A MH-60 Jayhawk helicopter flew to the cruise ship from Elizabeth City, North Carolina.

The cruise ship was approximately 38 miles off the coast. the helicopter crew hoisted the woman aboard the helicopter and flew her to Vidant Medical Center in Greenville, North Carolina. 

  

The second medevac involved the Coast Guard hoisting a woman from the Carnival Fascination cruise ship. The Coast Guard in Miami said that the Carnival cruise ship contacted it after a woman was showing signs of cardiac arrest on Sunday night.

The ship was approximately 38 miles offshore from St. Lucie County. 

The Coast Guard helicopter flew the woman to Broward General Hospital where she was reportedly in stable condition.  

 

 

 

NCL Passenger Falls Two Decks on Norwegian Breakaway, Receives Medical Treatment in Bermuda

NCL Norwegian BreakawayThe Bermuda Sun reports that on September 17th a NCL cruise passenger was taken to a hospital in Bermuda after she fell two decks and was seriously injured. The woman was aboard the Norwegian Breakaway.

The newspaper states that "it is unclear where exactly on the mega-ship that the accident took place or how it happened."

As a result, the NCL cruise ship made an early emergency stop so that the injured passenger could be taken to hospital for treatment. The Norwegian Breakaway was met with a pilot boat and the passenger was stretchered off the ship and eventually to King Edward VII Memorial Hospital by ambulance.

Cruise Critic reports that NCL stated that "the guest accidentally fell from her balcony on Deck 10 to Deck 8 and was disembarked in Bermuda for medical treatment . . ." 

Following this incident, a second passenger, a 72 year old man, was taken from the cruise ship at port to the same hospital in Bermuda for a heart condition.

 

 

Photo Credit: Wikipedia / Dickelbers