Cruise passengers are saying that the Royal Caribbean Serenade of the Seas, in New Orleans, suffered a major power loss today.
A passenger says that the cruise ship was partially flooded during a heavy rain storm. The Coast Guard says a broken water pipe caused the problem. This reportedly caused a large part of the cruise ship to experience electrical problems.
Royal Caribbean sent this message to the passengers scheduled to board the ship today:
"Hello, this is Royal Caribbean International. We would like to provide you an update regarding your sailing today onboard Serenade of the Seas out of New Orleans. The U.S. Coast Guard is currently onboard inspecting the ship. We are waiting for authorization from the Coast Guard to begin boarding. Because the cruise terminal in New Orleans is very limited in space, we ask that guest explore the local area until we can begin boarding. We will contact you again once we have received permission to begin the boarding process. We appreciate your patience and understanding, and we look forward to welcoming you onboard."
A few hours later, it sent this message:
"Hello, this is Royal Caribbean International with an update your sailing today onboard Serenade of the Seas. The U.S. Coast Guard has given us permission to begin the boarding process. Please return to the terminal so that we may check you in for your cruise. Our entire onboard team look forward to welcoming you onboard, and will do their very best to make your sailing as enjoyable as possible."
One passenger who was apparently on the Serenade when it returned to port in New Orleans said that power was lost to around 175 cabins.
Apparently, according to this passenger, 400 passengers will not been to cruise because their cabins have no power.
Nonetheless, the Coast Guard cleared the Serenade to be boarded. The ship is staying in New Orleans until it is cleared to sail.
Royal Caribbean has not commented on the condition of the vessel or whether some of the passengers will remain in New Orleans.
Update: Media reports say 417 cabins affecting some some 800 passengers have been affected.
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