Celebrity Cruises Kicks Elderly Couple Off Millennium Cruise Ship

A Cruise Law News reader from Australia alerted me of a newspaper article published on Thursday discussing how Miami-based Celebrity sent an elderly couple packing from the Millennium cruise ship a month ago. 

The Cairns Post reports on the disturbing story of Celebrity kicking 78 year old cruise passenger Adry Arnold and her husband off the cruise ship while it was docked at Yorkeys Knob, Queensland, Australia. 

The Arnolds were enjoying their vacation cruise. Mr. Arnold went to visit nearby Cairns. While alone on the ship, Ms. Arnold apparently had difficulty locating her her cabin. She became upset and began to Celebrity Millinnium Cruise Shipcry.  

The newspaper states that when Mr. Arnold returned to the cruise ship, he was not allowed back on the ship. Celebrity allegedly told them that their cruise was over "because the doctor did not think they were the kind of people who should be on the cruise ... if she was left alone." The article suggests that Ms. Arnold may have had dementia and that's why Celebrity sent them involuntarily from the ship.

The Arnolds are pensioners and paid over $12,000 for the cruise. 

The couple's nephew told the newspaper "this is a disgusting way to treat anybody, let alone an elderly couple, without even trying to resolve the issue at hand."

The Celebrity passenger ticket drafted by the cruise line's defense lawyers states that the cruise line can disembark passengers for any reason. However, from a public relations point of view, I would think that the couple should have been provided with a full refund rather than left behind at a port with no transportation back home.

Celebrity said that it would provide a "pro-rata refund" for the remaining nine days of their sailing. But as of the time of the newspaper article, Celebrity had not issued the refund.

A mean corporation versus a nice, elderly couple? Should the husband have stayed with his wife? Should the cruise line have treated the retirees nicer including getting them safely home?

Have a thought? Please leave a comment below, or join the discussion on our Facebook page.

December 7 2013 Update: The popular cruise on line community Cruise Critic has comments about the story on its board under the topic "Bad Publicity for Celebrity."  As usual, the Cruise Critic cruise line supporters defend Celebrity's callous conduct and blame the passengers.  Cruise Critic is best known for being exposed as a paid cruise line cheerleader shilling for Royal Caribbean on its reviews and message boards.

December 9 2013 Update:  Watch the video below: 

 

 

Photo Credit: Millinnium cruise ship - Wikipedia / Captain Tucker

Millennium Passengers Fear Riot & Call 911

KRBD FM Community Radio for Southeast Alaska has an interesting story today about cruise passengers aboard the broken down Celebrity Millennium cruise ship calling 911 in Ketchikan out of fear that a "riot" would break out. 

It seems like some cruise passengers were unruly about the cancellation of the cruise and communications about where the passengers were to be flown.

A local police chief told KRBD:

“We, the police department, received three 911 calls from passengers on the MV Millennium who stated that people were getting unruly on board the ship, and they believed a riot was about to begin. Officers responded to the ship, met with ship security and advised them of the 911 calls. Ship security and officers contacted approximately 500 guests on the third floor of the vessel, and subsequently peace was restored and officers left.”

Read more: Passengers on Troubled Cruise Ship Near Rioting, Callers Told Ketchikan Police

Just imagine if the Millennium was stuck in the middle of the Gulf of Mexico for four or five days.

Millennium Cruise ship Alaska

Story & Photo Credit: KRBD

Celebrity Cruises' Millennium Strands Passengers Again

Celebrity Cruises Millennium cruise ship that was grounded in Alaska last week is having trouble again.

Celebrity Cruises said in a statement:

Due to a mechanical problem in one of Celebrity Millennium's two propulsion units, the ship returned to Ketchikan last night, The ship is capable of sailing without the affected unit. However, in an abundance of caution, the captain decided the safer and more prudent action was to return to port to evaluate the issue."

Millennium Cruise Ship ProblemsPropulsion issues stopped the cruise ship last week. 

As USA TODAY reports, this is the third straight sailing of the ship that has been affected by mechanical problems. The cruise ship limped into the port of Seward, Alaska on August 9th several hours behind schedule after experiencing an electrical problem with one of its two propulsion motors. It underwent three days of emergency repairs, resulting in the cancellation of every port call on the ship's subsequent sailing.

Passengers on that voyage received complete refunds and a credit toward a future cruise.

The Celebrity Millennium currently is on a seven-night Alaska cruise that began Friday in Vancouver, B.C.

The Millennium is a 13 year old cruise ship - one year newer than the infamous poop cruise ship, the Carnival Triumph. The propulsion issues come at a time when many cruisers are questioning the reliability of cruise ships.

KRBD reports: Mechanical trouble sends Millennium back to port.

 

Photo Credit: Wikipedia / Captain Tucke

Engine Problems Disable Celebrity Millennium in Alaska

Millennium Cruise ShipA newspaper in Alaska is reporting that the Celebrity Millennium cruise ship, which was suppose to have sailed on Friday from Seward, will be stuck in port until at least Tuesday due to engine problems.

The cruise ship arrived four hours late to Seward on Friday after experiencing an electrical problem with one of the ship’s two propulsion systems while at sea. 

The newspaper says that over 2,000 passengers are stranded. Many people were left scrambling to find a way back to Anchorage. Rental cars are scarce and buses dedicated to pre-booked excursions are not available to the majority of the passengers. The scheduled port stops in Juneau, Ketchikan and Skagway will be missed.

Celebrity is saying that it will refund the passengers' ticket fares plus provide a credit toward another cruise in the future. 

 

Photo Credit: Wikipedia / Captain-Tucker

Story Credit: Professor Ross Klein's website CruiseJunkie.com

Celebrity Millennium Puke Cruise Arrives in Alaska

The Centers for Disease Control and Prevention (CDC) reports the Celebrity Millennium cruise ship sailed to Seward, Alaska last Friday, May 10th, with an elevated number of passengers and crew with a gastrointestinal illness.  164 of its 1,963 passengers and 30 of its 935 crew members experienced the gastro-illness.

The CDC states that the "causative agent" (type of pathogen) is "unknown," although at least one newspaper, the Seward City News, states that the sickness outbreak is believed to be caused by norovirus.

Comments to the newspaper complained about cruise passengers coughing and hacking in public and the locals having to be on higher alert to wash their hands when cruise ships come into port.  

Photo Credit: Wikimedia / Captain-Tucker

Celebrity Millennium Cruise Ship Norovirus

 

Citing Tight Cruise Itinerary and Jurisdictional Issues, New Zealand Police Decline to Arrest Crew Member in Alleged Cruise Ship Sexual Assault

Millinnium Cruise Ship  -Sexual Assault Last Friday, I wrote an article about a cruise ship incident where a passenger reported that a Celebrity Cruises crew member "indecently assaulted" her aboard the Celebrity Cruises' Millennium cruise ship as it sailed from Fiji to New Zealand. 

The cruise ship arrived early in the morning on Friday and was scheduled to depart later the afternoon of the same day. 

In my article, I mentioned that in our experience, rape cases involving women and children by cruise employees are rarely prosecuted in the criminal courts.

One of the problems is that crimes on the high seas fall into a jurisdictional "no-man's land." The Celebrity cruise ship flies the flag of Malta, an island in the middle of the Mediterranean Sea. The alleged rape reportedly occurred in the waters of Fiji.  The nationality of the alleged perpetrator and victim are unknown, but they are probably not citizens of New Zealand which was conducting the investigation.    

Today, we learn that the local police in New Zealand declined to arrest anyone. A newspaper in New Zealand states that a police detective involved in the investigation cited, as one of other factors, "jurisdiction" as one factor in declining the case for prosecution.  Unless the cruise ship was flagged in New Zealand, or the assailant or victim were a citizen of New Zealand, or the alleged crime occurred in its waters, New Zealand would have no jurisdiction over the incident. 

The police detective said that there was "insufficient evidence" for a prosecution which is the usual type of comment we hear in cases like this.  The detective did not cite exactly what other factors may have played a part in declining the case, but he made disturbing comments about making certain that the cruise ship kept its scheduled itinerary.

Recognizing that the the Millennium was due to sail to at 4:15 PM last Friday afternoon, the detective pointed out that the cruise ship sailed on time: “We were aware of those tight time lines and our team got right into it from the first opportunity, and it wasn’t held up at all.”  This is interesting because an earlier account of the story said that the cruise ship captain didn't notify the local police of the alleged sexual assault until after the cruise ship arrived in port. How do you assemble a forensic team, conduct multiple interviews, administer polygraph tests, look for trace evidence, review video tape surveillance, conduct medical and laboratory tests and get your team off the ship for a timely 4:15 PM departure?  

Why should a professional law enforcement care about boat schedules when the vessel contains an alleged crime scene? 

One of the criticism of cruise ship crimes investigations is that the investigating law authorities are Jim Walker - Dr. Henry Less - Cruise Crime Scene Investigationdeferential to the cruise ship schedule and rush their investigations. Some suggest that local ports are afraid to jeopardize their relationship with large cruise lines by delaying a cruise ship's departure from port. Anger a large cruise line and you run the risk that it will drop your port like a hot potato. Unfortunately, crimes on cruise ships literally involve a moving crime scene that is often compromised due to the cruise line's business interests.

In the infamous case of honeymoon groom George Smith who "disappeared" from the Brilliance of the Seas under disturbing circumstances (we represented his widow in litigation against the cruise line), the local police investigation was so rushed that the Royal Caribbean cruise ship actually left the Turkish port of Kusadasi 45 minutes ahead of schedule

Later, I hired Dr. Henry Lee who assembled a team of nine forensic investigators, video and photography experts and detectives. When we boarded the cruise ship to inspect the Smith's cabin and balcony, the cruise line placed us under substantial time pressure not to interrupt the cruise ship's scheduled itinerary.    

 

Photo:

Top: Bay of Plenty Times

Bottom: MSNBC

Passenger Reports Sexual Assault By Crew Member Aboard Celebrity Millennium Cruise Ship

Tauranga New Zealand - Celebrity Millennium Cruise Ship - FijiA New Zealand newspaper reports that the police in the port city of Tauranga are investigating sexual assault allegations made against a crew member of the Millennium cruise ship which docked at the port yesterday morning after sailing from Fiji.

Police state a woman in her late 40's or early 50's accuses one of the crew members of the Celebrity Cruises ship of "indecently assaulting her" while the cruise ship was in Fiji waters.

Police state that the passenger alerted the ship’s captain who then informed Tauranga Police once the ship docked at the port in New Zealand.

The newspaper reports that "police are looking into the matter."

Cruise ship rapes are one of the problems which cruise lines try and keep secret.  

A decade ago, we represented a victim of a rape which occurred on this cruise ship. In our experience, the rape of women and children by cruise employees are rarely prosecuted in the civil courts. Behind the scenes, cruise lines work to defend their employees and build a case against the victims. 

In the civil courts, cruise lines are strictly liable when their employees sexually assault passengers on the high seas.  

November 18, 2012 update: No Surpirse - New Zealand declines to make arrest: "Citing Tight Cruise Itinerary and Jurisdictional Issues, New Zealand Police Decline to Arrest Crew Member in Alleged Cruise Ship Sexual Assault"

 

Photo credit: Sun Live 

Passenger Missing From Celebrity's Millennium Cruise Ship

Millenium Missing Passenger - OverboardNews sources are reporting that a 65 year old passenger is missing from a cruise ship which ported in San Diego on Tuesday. 

The unidentified passenger was aboard the Celebrity Millennium cruise ship which was was on a 15-day cruise.

The cruise line did not realize that the passenger was missing until she did not show appear for a customs check when the cruise ship docked in San Diego.  The ship had previously stopped in  Cabo San Lucas, Mexico.  The Millennium left Cabo on Sunday at about 3 p.m.  According to the AP, the missing woman was apparently last seen on board the cruise ship about 10 p.m. Monday.

The passenger apparently went overboard somewhere between Cabo San Lucas and San Diego.  A C-130 aircraft, helicopter and Coast Guard vessel searched an area that spans 175 miles between the cities.

We have discussed many overboards on the Royal Caribbean and Celebrity fleet of cruise ships.  Click on "disappearances" (to the left) to read about other disappearances of cruise ship passengers.  As we have reported before, there have been over 150 overboards from cruise ships in the past decade.

There is no acceptable excuse why a passenger or crew member should ever simply "disappear" during a cruise.  Such an incident exposes deficient security and closed circuit television (CCTV) systems on the cruise ship.

 May 4th Update:  The cruise line subsequently went back and reviewed the CCTV images and determined that the woman climbed over the ship's railing and let go about 9:15 p.m. Monday.

Additional Passengers Sickened on Mercury Cruise Ship

Celebrity Cruises is again reporting that at least 55 passengers have fallen ill on its Mercury cruise ship with norovirus-like symptoms. 

In a prior article we questioned: Will the Celebrity Mercury Infect Another Round of Passengers?

Here We Go Again

A local news source in South Carolina, the Palmetto Scoop, reports on the latest cruise Cruise Ship Norovirus - Sick Passengersship sickness in an article entitled "Sickness Again Plagues Charleston Cruise Ship:" 

The crew of the Celebrity Cruises “Mercury” ship, which docks in Charleston, thought they had thoroughly sanitized the vessel after nearly one-quarter of the 1,800 travelers came down with a norovirus-like illness on their last voyage. 

Turns out they didn’t do a very good job.

The Mercury ship set sail from Charleston on Saturday and within days, dozens of passengers became sick.  As of Friday, 55 of the 1,880 travelers had fallen ill with the norovirus stomach bug.

Norovirus is a disease common to cruise ships because it is highly contagious and affects confined communities. The unpleasant disease usually runs its course after a day or two and spreads through food, water, or person-to-person contact.

Celebrity Cruises has based the Mercury in Charleston, South Carolina where officials have reported twice as many cases of norovirus as normal this winter. The Associated Press reports that the virus may have come aboard the cruise ship by passengers, crewmembers or infected supplies.

 

 

 

 

 

Celebrity Cruises is owned by Royal Caribbean Cruises whose cruise ships have experienced a large number of norovirus cases this season. 

Other Royal Caribbean Cruise Ships Experiencing Widespread Illness

The Huffington Post reports that at least 310 passengers were sickened aboard Royal Caribbean's Vision of the Seas. A spokeswoman for the Brazil's National Agency for Sanitary Vigilance stated that the sickness was caused by "some kind of food poisoning aboard"  the cruise ship.  Earlier this week, Brazil ordered all 1,987 passengers and 765 crew members to remain on the ship anchored near Rio de Janeiro.  The passengers were just recently permitted to leave the ship. 

Royal Caribbean's Jewel of the Seas and Celebrity Cruises' Millennium cruise ships have also reported of a large number of ill cruise passengers. According to the Centers for Disease Control (CDC) 102 passengers and 14 crewmembers suffered gastrointestinal illness on the Jewel of the Seas, and 157 passengers and 23 crewmembers became ill on the Millennium

You can track cruise norovirus cases via the CDC has a web page which tracks "Outbreak Updates for International Cruise Ships," although not all cruise illnesses are required to be reported to the CDC.  For example, the recent outbreak of illness on the Vision of the Seas was not reported to the CDC. 

For other information about norovirus on cruise ships, consider reading Cruise Ship Norovirus - Clean the Damn Toilets!

 

Video:          WCSC (AP)