Yesterday a television station in Louisiana reported that the infamous "poop cruise" ship Triumph suffered a power story.
Carnival told KATC that the power outage was extremely brief - "8 minutes."
Because it was Friday evening, no major news stations covered the story. We published a short article and reported the Carnival quote that the outage was allegedly just "8 minutes." I placed quotes around eight minutes because it sounded bogus to me.
I thought that as soon as the passengers got off the Triumph, we would hear a different story that what Carnival was saying.
All of the popular cruise bloggers, who are essentially cheerleaders for the cruise lines, repeated the Carnival quote - "8 minutes." The bloggers took the Carnival PR statement hook, line and sinker. They "reported" on the brief power loss as no big deal.
This morning, passengers are beginning to leave comments on our article. The first person said the power was out for almost one hour. The second person said there was considerable confusion with the crew telling them to put on their life jackets and go to the muster station while other crew members told them to take their life vests off and report to the Lido deck. A third person said that the outage was 1 to 2 hours and there was substantial confusion. A fourth person said the power was out for one hour but the crew handled the situation well.
Another person said there was burnt and frazzled wiring which caused the smoke. Carnival said yesterday that it was just some smoke from an incinerator.
You can read the comments here.
The cruise lines' problems with their image and reputation have more to do with how they act and what they say after a problem like this than the problem itself. Being dishonest about a loss of power on the high seas is a serious breach of the public's trust.
If the cruise line is lying about the length of the power outage the question arises whether it is lying about the cause of the power loss too?
If you were on the cruise, does anyone believe that the power was for just eight minutes? How long was it?
Please leave a comment below or join the discussion on our Facebook page.
Update: Carnival Triumph: "Frazzled Wires" Caused Smoke & Power Loss"