Propulsion Problems: Mis-Adventure of the Seas Limps Back to San Juan

Royal Caribbean Adventure of the SeasLast Wednesday, Royal Caribbean’s Adventure of the Seas canceled two port calls after the ship’s cruise ship' "fixipod" propulsion unit device lost oil as the ship headed to port in St. Kitts.

Royal Caribbean says that it placed oil booms around the ship to contain the leaking oil, and its engineers began addressing the problem.

Since then, cruise passengers and family members ashore have expressed concern with what happening with the ship and whether there will be a delay or changes in the itinerary of the cruise which leaves today.  

Their concerns intensified after the cruise ship lost all propulsion last night.

There have been on line discussions whether the "fixipod" will be repaired before the ship goes into dry dock on March 30th. The ship has limped back to San Juan at very low speed this morning. It looks like there have been additional issues which slowed the ship down further. At this point it looks like today's cruise may going forward (still anyone's guess) but it's less than clear how much of a delay there will be in boarding and/or sailing.

As usual, the discussion seem to be only when the ship will sail, not whether it's safe to cruise on a ship with 5 - 6 days of propulsion problems.

Cruise Critic members have expressed frustration over what they perceive as a lack of communication by Royal Caribbean. One member posted:

"They've posted NOTHING on the agent site, consumer site, their FB page, nor either the Public Relations nor regular twitter feeds, and I've asked!

And, no one knows diddly when you call...."

Fixipod Azipod On March 21, Royal Caribbean posted this one tweet:

"Adventure is sailing a modified itinerary due to a delayed departure from St. Kitts for required work on the ship's fixipod."

But nothing since then. It's surprising that a multi-billion dollar corporation which spends literally hundreds of millions a year in a big marketing campaign can't figure out how to utilize Twitter and Facebook (both are free) to communicate with their guests and the public.

I have not heard anything about whether the cruise line intends to compensate the passengers for the missed ports of call. Anyone know?

If you were on the cruise, please leave a comment or join the discussion on Facebook. If you have photos or a video of the tugs bringing the ship into port in San Juan, please send us a copy! 

March 24, 2014 Update: This is the most inept PR handling of a cruise problem I have ever seen. Read about Royal PR #FAIL: Royal Caribbean Keeps Adventure & Navigator Passengers in the Dark.

 

Photo Credit:

Top: CC-BY-SA-3.0/Matt H. Wade at Wikipedia

Bottom: Kvaerner Masa (image of Voyager of the Seas)

Carnival Triumph: "Frazzled Wires" Caused Smoke & Power Loss

Carnival TriumphCarnival told a television station last evening that after an "electrical breaker failed," the Triumph cruise ship lost power. This "affected ventilation in the ship's incinerator, sending smoke into limited areas of three decks."

Well, that's not what the Cruise Director told the passengers last evening on the ship.

According to a passenger, the Cruise Director said that "frazzled wires" caused the smoke.  This was broadcast over the intercom throughout the ship. The smoke from the electrical fire entered the ventilation system. 

Here's what the Cruise Director said in the video below:

"I'm telling you the truth right here. So folks, if there is a bit of smoke anywhere near you, head on up to the open decks. Just a couple of wires have been kind of frazzled. So big apologies about that. Once again, absolutely folks nothing to worry about at all. We're getting the power restarted as soon as possible and we will be off and on our way. Thank you very much everybody."

Carnival also claimed that the power was off for a mere 8 minutes. Passengers are also disputing that too, saying that the propulsion was shut down for over an hour. 

It seems like the "incinerator smoke" excuse is as bogus as the "8 minute" power loss excuse.

I'm still receiving a lot of information from the passengers who were on the cruise so check back on this story. 

Photo Credit: Carnival Triumph - Reuters

 

How Long Was Power Failure on Carnival Triumph? "8 Minutes" or 1 to 2 Hours?

Carnival Triumph Power LossYesterday a television station in Louisiana reported that the infamous "poop cruise" ship Triumph suffered a power story.

Carnival told KATC that the power outage was extremely brief - "8 minutes."

Because it was Friday evening, no major news stations covered the story. We published a short article and reported the Carnival quote that the outage was allegedly just "8 minutes." I placed quotes around eight minutes because it sounded bogus to me. 

I thought that as soon as the passengers got off the Triumph, we would hear a different story that what Carnival was saying.

All of the popular cruise bloggers, who are essentially cheerleaders for the cruise lines, repeated the Carnival quote - "8 minutes." The bloggers took the Carnival PR statement hook, line and sinker. They "reported" on the brief power loss as no big deal. 

This morning, passengers are beginning to leave comments on our article. The first person said the power was out for almost one hour. The second person said there was considerable confusion with the crew telling them to put on their life jackets and go to the muster station while other crew members told them to take their life vests off and report to the Lido deck. A third person said that the outage was 1 to 2 hours and there was substantial confusion. A fourth person said the power was out for one hour but the crew handled the situation well.

Another person said there was burnt and frazzled wiring which caused the smoke. Carnival said yesterday that it was just some smoke from an incinerator. 

Carnival Triumph Power LossYou can read the comments here.

The cruise lines' problems with their image and reputation have more to do with how they act and what they say after a problem like this than the problem itself. Being dishonest about a loss of power on the high seas is a serious breach of the public's trust. 

If the cruise line is lying about the length of the power outage the question arises whether it is lying about the cause of the power loss too?

If you were on the cruise, does anyone believe that the power was for just eight minutes?  How long was it?

Please leave a  comment below or join the discussion on our Facebook page.

Update: Carnival Triumph: "Frazzled Wires" Caused Smoke & Power Loss"

Carnival Triumph Loses Power Again - "For 8 Minutes"

Carnival Triumph Cruise Ship KATC reports that the infamous "poop" cruise ship, the Triumph, lost power today as the Carnival cruise ship was sailing from Cozumel, Mexico back to Galveston, Texas.

According to KATC, Carnival says that the Triumph lost power "for eight minutes" after an electrical breaker failed. Carnival says the loss of power "affected ventilation in the ship's incinerator, sending smoke into limited areas of three decks."

Everyone will remember the Triumph which floated around in the Gulf of Mexico last year after an engine room fire knocked out power to the ship. Whatever happens with this infamous cruise ship will forever be closely monitored. Carnival denies that a fire broke out on the ship and denies that a fire caused the electrical outage. We have heard these denials before, like this case and this one too.

Carnival notified the U.S. Coast Guard of the incident. 

KATV reports that passengers are still on the deck waiting for the smoke to clear.

Whether a fire broke out or not, what caused the breaker to fail?

If you are on the cruise, we'd like to hear the passenger's view of what happened. Was the power out for just "8 minutes?"

Leave a comment below or join the discussion on our Facebook page

February 1 2014 Update: Passengers getting off of the ship are stating that the power was out for an hour.  Also passenger records Cruise Director announced  that "frazzled wires" caused smoke.  

 

Photo Credit: Dave Martin / AP

Royal Princess Loses Power in the Mediterranean

Royal Princess Cruise ShipCruise Fever reports that Princess Cruises' newest cruise ship, the Royal Princess, experienced a loss of power in the Mediterranean as the cruise ship was sailing between Mykonos and Naples. Here's what Cruise Fever is saying:

The cruise ship lost power around 1:30 P.M. local time.

Emergency generators started. 

Toilets and emergency services are functional. 

The captain is providing updated information. 

"Power is in the process of being restored."

So far I do not see any news organizations reporting on the incident. Cruise Fever states that there has been no indication regarding why the Royal Princess lost power.

The incident has the potential to be another major embarrassment for the cruise industry, following a series of engine failures and engine room fires. The Royal Princess is Princess's newest cruise ship which was debuted with great fanfare in June 2013. It is owned by Carnival which is struggling with its image following the Splendor and Triumph engine room fires / failures where the Carnival cruise ships had to be towed back to the U.S. 

Here's a statement from Princess Cruises this evening as of 6:00 P.M.:

"Today at approximately 1:30 pm local time, Royal Princess experienced a power outage. Power has since been restored and the ship is currently en route to Naples. During the power outage, an emergency backup generator was used to provide essential services, such as toilets. The ship is not in any danger, and the Captain has been keeping passengers regularly informed about the situation. The ship is currently on the seventh day of a 12-day Mediterranean cruise that departed Venice on September 15. There are 3,594 passengers and 1,336 crew members onboard." 

As you can see below, Princess Cruises' web cam for the Royal Princess cruise ship seems to show a lighted ship as of 19:12 GMT heading for port in Italy.  

Cruise Critic posted the following information about the incident:

Cruise Critic member funnyfingers heard from family members onboard that "they were without power for 4.5 hours and had to cancel the Naples stop" . . . 

A Princess Facebook fan posted on Princess' page today that "the ship has had many other problems in the past eight days, plumbing, electrical, air-conditioning, and last night we were delayed leaving Mykonos for over four hours because they couldn't get the anchor up."

September 23 2013 Update: The ship will be taken out of service for repairs. The remainder of the cruise is cancelled. The passengers will be disembarked in Naples and flown home. Princess has promised to provide a refund of the cruise fare and a 25 percent credit. The power outage on Sunday reportedly lasted for at least 3.5 hours.

September 25 2013 Update: After a Series of Power Outages, is the Royal Princess Really Ready to Cruise? 

Photo Credit: Wikipedia / barryskeates

Royal Princess Web Cam

Royal Caribbean Reports $392,800,000 Loss for Last Quarter

The Associated Press reports that cruise giant Royal Caribbean lost $392.8 million in the fourth quarter because of losses associated with its Spanish cruise line, Pullmantur.

The AP states that Royal Caribbean wrote down $413,900,000 due to a substantial drop in bookings and prices in Spain following the Spanish government’s austerity measures. Royal Caribbean also blamed its losses on the Costa Concordia disaster a year ago.

Royal Caribbean had a profit of $36.6 million during the same quarter a year ago. 

In December we reported that Royal Caribbean's top executive Richard Fain bailed on out on a large block of cruise line stock.

In December 2012, Chairman and Chief Executive Officer Richard Fain sold 143,140 shares of RCL stock for $4,964,095.  

Fain followed up by exercising options and selling 188,443 shares for $6,535,203, for a total of around $11,500,000.  

$11,500,000 in cash in your pocket and 6 weeks later your cruise line posts a loss of over $392,000,000. Goes to show you that cruise line executives have fun making millions hand over fist regardless of how the company performs.

Video below is of CEO Fain on one of the Royal Caribbean FlowRiders (via RCCL YouTube).

 

Continuing Negative Cruise News Beats Royal Caribbean Down

The 2012 second quarter earnings results are in for Royal Caribbean Cruises and its not good news.  

The cruise line reported a net loss for the second quarter of this year of $3,600,000 - compared to net income in the second quarter of last year of $93,500,000.

Slightly fewer passengers sailed on Royal Caribbean cruise ships during this last quarter compared to 2011.

The CEO of the cruise line, Richard Fain, tied the decline in passengers and net income to the Costa Concordia disaster in Italy in January, where 32 passengers and crew died. "The steady drumbeat of negative news emanating out of Europe is certainly having an effect," Fain announced at the conference call to analysts.