Propulsion Problem Causes Carnival Legend to Tilt

Carnival LegendLast Monday I received messages from a crew member friend on the Carnival Legend who said: "im on carnival legend / just as we are almost arriving in victoria canada 6:30 pm, local time, the ship experience a heavy swing towards the side / lots of things fell of in my cabin and for a second got scared then they made an announcement that there was a problem with an azipod on the stb side that caused that and nobody should be concerned and we will be on our way but the speed went down a lot was a bit scary but they say everything is fine  . . . / going very slow arriving late in victoria canada, all shore excursions are canceled." 

A few days later, I received an email from a passenger who described the listing incident as follows:

"I recently finished a one-week Alaska cruise out of Seattle from Tuesday, August 23 to Tuesday, August 30. All went well until the last evening. In accordance with the itinerary, the ship was headed to a final port of call evening at Victoria, BC.

At about 6:00 pm on Monday (August 29, 2016), I was sitting with a friend in a lounge when we felt the shop tilt and stay tilted. A few cups & napkins began sliding off tables. Looking out the windows near
to where we were seated, we could see only the upper sky. When I looked across the lounge to the windows on the other of the ship, all I could see was water, the sea, as though it were a wall facing us!

This tilt occurred while the ship was still traveling at speed, which made the sensation worse.

After about a moment the captain, one Captain Gazzano, addressed the passengers by the public address system. His command of English was so poor that I could only understand 2 or 3 words of what he said: propeller, engine, disengaged.

Immediately after the captain's address, the cruise director, Jaimie Dee, spoke over the public address system. She was superb, essentially re-saying in comprehensible English what the captain had tried to say.

After about 3 or 4 minutes, the ship was righted and slowed its speed.

As I was leaving the lounge to go to the second seating dinner, passengers was leaving the restaurant from the first seating. Some were chatting about the incident, saying that the plates sliding off the table was what made them frightened. I myself saw four or five cakes slide right out of the refrigerated display case in the lounge where I was seated during the incident.

After the ship was righted, the captain addressed the passengers once more as I recollect, perhaps twice. And again, immediately after the captain spoke, the cruise director spoke to re-state clearly what the captain had tried to say.

Apart from the frightening aspects of the mechanical failure, the inability of the captain to address the passengers in basic English was deplorable."

A reader sent also me a jink to a YouTube video taken by a passenger on the Carnival Legend at the time of the incident. He writes on YouTube: 

"Watch the water flow from the pools aboard the Carnival Legend. There was a failure in the ships propulsion system about an hour and a half away from Victoria, British Columbia on Sunday, August 28th, 2016 at around 6:00 pm PST. The ship started to list heavily to the port side. I just happened to be in the area when it happened. Instead if panicking, I decided to film it!"

Wikipedia, strangely enough, already has this description of the incident:

"On August 29, 2016 at approximately 6:15 pm PT while sailing to Victoria, British Columbia, the turning valve in one of the ship's four engines failed, causing the ship to make a hard starboard turn and listed 30 degrees to the port side, only 10 degrees away from capsizing the vessel. This caused hundreds of dishes to fall over and break and caused both pools to drain out and items to be thrown off the deck. Passengers were directed by crew members to all stand on the left side of the ship to even out the listing. Captain Giuseppe Gazzano had to manually control the ship towards Victoria. There were no reported serious injuries but the ship arrived at Victoria two hours behind schedule." 

Have a comment? Please join the discussion on our Facebook page.

September 3 2016 Update: Ship Tilts Cause Concern - Malfunctions In Auto-pilot Cited In Some Reports (prior incidents) via Sun Sentinel in 2006.

September 4 2016 Update: Other videos of the listing were posted by passengers on YouTube; credit Randy Gibbs YouTube page and Nate Kosch YouTube pages.

We recently received a longer explanation of what happened from another passenger on the cruise ship, who said, in part: 

"Towards the end of dinner we heard a ve loud mechanical noise and the ship began to shake violently. The ship then went into a sharp turn. The ship then began to list. I had figured since the seas were so calm it was likely an evasive maneuver to avoid hitting something. I had told my wife to brace for a possible impact. However, the ship continued to turn and continued to list at a greater degree and you could see the water line come up to the window. The entire ship made a creaking sound. We were seated at the aft port side of the dining room and had a good view. Glasses and plates began to fall and shatter. Then a Carnival crew member yelled out for everyone at dinner to get to the starboard side of the ship. My wife and I had already started to do so. The direction was the correct one so no criticism there, but the alarm in the crew member's voice was disconcerting. My wife then said we had to find the kids that she did not want them to be alone. We knew that both were with their kids clubs and where they were. We, and hundreds of others, left the Truffles dining room, there was some panic and shoving but overall not too bad under the circumstances. I had advised my wife to exit bygoing through the waiters serving area on the starboard side of the dining room. I did so for two reasons, one it was as far starboard as we could go, but if the ship tipped to its side, it would give us a barrier so we wouldn't slide across the width of the ship. Right before we stabilized into a stable port side list, it did feel as
though the ship may tip over. In fact, one woman yelled out, "my god we are going to tip over." We made our way out of the dining room somewhat consistently stepping on broken dishware and food. We went
up the stairs. On the third deck, many people had already began assembling at their muster stations, one crew member was directing people to do so. However, the general alarm had not sounded and we
were not going to the muster station without our kids

We made our way to the lido deck (deck nine) where my son was. He stated that they were all advised to go to the starboard side of the ship and did so, but that his counselor had left. He said he was not scared, but hugged us so we know he was. He said he was on his way to get his sister and then the muster station. We were most concerned about her since she was playing mini golf on an open deck
with her group. It was at this time, the captain got on the PA system and announced that, "nothing has happened," to which several passengers responded with expletives.

We were able to get to deck ten and find my daughter, she was visibly very upset. My daughter's counselor was about to take the children to their muster station and had prepared them for what to
expect. We were able to speak with my daughter and her friends afterwards. She had directed all on the deck to the starboard side. She originally advised the kids it was only a sharp turn, but at some point yelled out, "oh s--t." I can't blame her for her choice of words but again it underscored that the crew was alarmed. Two of the kids had stumbled while on the way to the starboard side. One fell into the net roping off the basketball court, one slide part way down the deck. The basketball and several golf balls went over the side of the deck. Shortly thereafter, the ship had been stabilized and was now slightly listing to the starboard side, likely a slight overcompensation. We spoke to one of our daughter's friend's parents
later. They were on the first floor, their room was completely underwater. (There is at least one deck below deck one where there are crew quarters). They had put on their life vests and headed to their
muster station. I have travelled extensively by sea and air and have never seen anything like this before.

Before we got underway later that evening, we went to guest services for an explanation. By the time we were done we had gotten four different ones, that it was the stabilizers, it was the propulsion system, it was the steering system, and finally that nothing had really happened. They advised nothing like this had ever happened before, but we later found out that this has happened at least once prior on the Carnival Legend. They were unapologetic and unmoved. They denied that any crew members directed people to their muster stations. This was simply not true. We called Carnival again today. We received a similar response. The representative said they really can't do anything about it because everyone on the ship was affected. We received no explanation, no apology, and were informed we would not receive a follow-up phone call from anyone. There would simply be too many people to call. It is as though they want to cover it up. Perhaps the situation was not as bad as believed at the time. In reading, apparently this happens from time to time. However, generally it is a weather event which this was not. Rarely it is
significant mechanical failure which this appeared to be. A listing of only 14% can cause dishes and plates to fall and shatter and apparently a cruise ship can sustain up to a 40% before it capsizes. Nonetheless it was pretty scary at the time and we were shaken . . .  

. . . Only Carnival can manage to have an incident in near perfect weather and seas. It would have been more understandably if it was the weather . . ."

September 5 2018 Update: The listing incident was picked up by CHEK media in Canada: Pools drain, dishes fly in cruise ship incident near Victoria.  The Times-Colonist also published: Passengers ‘freaked out’ after cruise ship lists 30 degrees near Victoria.

Photo credit: By Robertsrules - Own work, CC BY 3.0.

Video credit: Jerry Janes YouTube 

 

 

Bahamas Responds to Making the List of Top 10 Most Dangerous Cruise Destinations: "The Bahamas Is Safe"

Nassau Bahamas Crime Cruise ShipOur article listing the top 10 most dangerous cruise destinations in the world hit a raw nerve in the Bahamas. 

The Nassau Guardian published two articles quoting government leaders's responses to making the list. The Guardian first published Bahamas' Spot on Crime List Causes Skepticism, Concern." Later, the Guardian published  "Official: Most Dangerous Cruise Port Claim Not Accurate." 

In a blog article entitled "Crime Levels Continue to Be Major Problem for Destination Bahamas," the Journal of the Business of Caribbean Tourism, Travel & Hospitality writes: 

"In the NB12 report (below) Minister of Tourism Obie Wilchcombe does well in showing his clear understanding of the situation and the potential damage that can be inflicted on the country’s number one industry. Conversely, Minister of State for National Security Keith Bell - also interviewed in the NB12 report and one of the primary figures leading the fight against crime - appears to be in denial and suggests that the country is being painted unfairly. While both Ministers have different portfolios of responsibility, the Government of The Bahamas would do well to send a more unified and coherent message about their specific plans to address crime, making the city safe for visitors and locals alike." 

No one wants to make a "top 10" list for something like this. But unlike other countries which made the list, the Bahamas has shown a respectful and polite tone and demeanor in responding to the criticism. 

After a one minute commercial, the news story starts at the 1:02 mark:

Carnival Ecstasy Listing Update: Smooth Sailing to Chaos & Confusion

We have been inundated with emails and calls from passengers who were injured or traumatized during the "listing incident" involving the Carnival Ecstasy cruise ship on April 21, 2010. 

We have received over 30 comments alone on our article "Did Carnival's Ecstasy Cruise Ship Almost Hit A Sand Bar?"  Take a moment and read about the terror these families experienced.

Carnival Ecstasy - Cruise Ship - Listing - Buoy - Smooth Sailing?The comments fall into two categories - (1) passengers who observed or believed that a buoy, sand bar, shoal or island was involved which the cruise ship tried to avoid; or (2) skeptical readers who claim that there are no sand bars, shoals or islands in the Gulf of Mexico (these people usually were not on the cruise).

One thing that everyone who who was on the cruise has confirmed - the water in the Gulf of Mexico at the time of the incident was absolutely calm.  So calm that you could water ski or skip a rock across the water.  Ironically, the cruise was advertised as "Smooth Sailing" by swing dance instructor "Big Smooth" who was apparently teaching swing dance during the five day cruise (photograph above).  

Most passengers who have contacted us believe that Carnival has not told the truth.  They tell us that the cruise line lacks honesty by either under-reporting the number of injuries, or claiming that a loose buoy could not be detected by radar, or by claiming that the ship listed only 12 degrees, or by denying that the cruise ship may have been trying to avoid a sand bar or island in its path.

Several passengers have emailed us photographs of the TV monitors which show that the Ecstasy was passing or had just passed two islands at the time of the listing (photograph below).  Photographs and video of this type were take by several passengers of the TVs on the ships.

Did the cruise ship almost run into a shoal or small island?  I don't know.  The water was deep at this location in the Gulf of Mexico.  But what about the "islands" on the TV?   It is less than clear what was going on.  We are not going to know the truth until the U.S. Guard finishes its investigation.

But assuming that Carnival is right (which I am reluctant to admit), and the Ecstasy was just trying to avoid a buoy, how on earth could the vessel's officers not have detected the buoy on the cruise ship's radar?  Even small power-boats with modest radar systems can easily pick up a buoy like this many miles away.  There is no possible excuse for a large cruise ship with sophisticated radar systems not to have detected the buoy - whether it was marking a hazard or was adrift as Carnival claims. 

Probably the Master was not on duty, and the officers on duty (assuming someone was on duty) were asleep at the helm.  

There is something very fishy with Carnival's story . . .  it stinks. 

Carnival's passengers paid several thousands of dollars for this cruise, only to go from smooth sailing to chaos, panic and confusion. 

These nice people are not as stupid as Carnival thinks. 

They deserve straight talk and a truthful explanation regarding what happened.    

Carnival Ecstasy - Listing - Buoy - Islands? - Chaos

 

Credits:

Carnival Ecstasy TV navigational photo                Cory Forister

YouTube Video of Carnival Ecstasy Listing - "The Rest of the Story"

The video below is from a passenger who was on Carnival's Ecstasy with his family when the cruise ship listed in the Gulf of Mexico on April 21, 2010. "Mattyhiway" writes:

The Ecstasy made a sharp turn at sea to avoid a wayward buoy.  The ship listed to port hard causing dozens of injuries and traumatizing many more. What the news showed was only part of the story, this is the REST of the story told from passengers who survived this incident.  

 

 

 

We have commented on this incident in an article "Did Carnival's Ecstasy Cruise Ship Almost Hit A Sand Bar?"   If you were on this cruise, click on the link and leave a comment!

See our updated story: Carnival Mocks Injured and Traumatized Cruise Passenger Complaints As "Completely Ridiculous"

 

Credits:    Mattyhiway's YouTube Channel

Did Carnival's Ecstasy Cruise Ship Almost Hit A Sand Bar?

We have written a couple of articles about the recent incident when Carnival's Ecstasy cruise ship heavily listed in the Gulf of Mexico, injuring 60 passengers and frightening many hundreds more. 

Carnival Ecstasy - Listing - Bouy?  -  Or Sand Bar?We received a message from one of the passengers on the cruise, suggesting that the Carnival cruise ship was about to hit a sand bar which was marked by a buoy.  And the cruise line is covering up the true circumstances of the incident.  Here is the message:   

"I was on that cruise. There was a buoy, but the buoy was there marking a sand bar that we almost ran aground on!! The land mass was on the radar. You can see the radar, direction and course of the ship on one of the channels in each cabins TV. The ship made a NINETY DEGREE TURN!! You dont do that to avoid a buoy! I was also told by a crew member that someone on the bridge was getting fired over the mistake. The cruise line is covering its butt!!"

But Carnival's PR person Jennifer de la Cruz told CNN "the ship listed 12 degrees to the right to avoid hitting a large, adrift buoy . . ." 

Who is telling the truth?  There are also some comments on Cruise Critic debating this.  One reader posted this comment: 

"Hmmm.. Not buying the official story. I was on the ship, and minutes before the sharp turn we were near a TV in the Rolls Royce cafe where they show the position of the ship on a map, speed, etc.  We noticed the ship was heading directly towards 2 very small (submerged?) islands on the map . . . and no one on board is buying this "phantom buoy" story . . .   

Carnival Ecstasy - Buoy? - Accident - List 

But another Cruise Critic reader suggested that the cruise ship was in water several thousands of feet deep.

So what really happened? 

Was there really a loose buoy floating around? Or was the buoy marking a navigational hazard?  Are there really sand bars (or reefs) in the middle of the Gulf of Mexico, 200 miles off of the coast of Louisiana?

What are the exact coordinates of the incident?

The U.S. Coast Guard will be investigating, but it will take some time to get to the bottom of the incident.  Are there other passengers who know what really happened? 

Does anyone have a photo of the phantom buoy?

Let us hear from you in the comment section below . . .   

Carnival Ecstasy Cruise Ship - Empty Pool Following List - Buoy?

 

There are many videos on the internet regarding the listing incident.  The video below is raw video from a reporter with the Galveston County Daily:   

 

 

Be sure to read our updated article: Carnival Ecstasy Listing Update: Smooth Sailing to Chaos & Confusion and Carnival Mocks Injured and Traumatized Cruise Passenger Complaints As "Completely Ridiculous"

 

Photograph credits:

Ecstasy cruise ship        Carlos Javier Sanchez, Bloomberg News / Getty Images (via AOL News)

Injured passenger and empty pool        Brandy and Ashley Vickery (via ABC13 "Sixty Passengers Hurt on Galveston-Based Cruise Ship") 

Video interview of passengers  Galveston County Daily

Carnival's Ecstasy Cruise Ship Back To Sea After 60 Passengers Injured

The Carnival cruise ship Ecstasy returned to sea following an incident where the ship listed heavily to avoid hitting a partially submerged buoy. 

Although Carnival initially downplayed the incident, it turns out that 60 passengers reported to the ship infirmary for injuries.

The video is from Houston News - ABC13.com

April 23, 2010 UPDATE:  Did Carnival's Ecstasy Cruise Ship Almost Hit A Sand Bar?