Cruise Industry Accountability Back in the Spotlight: U.S. House and Senate to Hold Hearings on Cruise Ship Safety

Cruise Ship Safety HearingsThe U.S. House and Senate have scheduled hearings for February 29 and March 1, 2012 to address whether the cruise industry has taken adequate steps to protect cruise passengers and comply with newly enacted laws designed to make cruising safer.

A series of events prompted the Congressional hearings.  

First, and most obvious, is the Costa Concordia disaster.  There is not much debate that the cruise ship engaged in a reckless maneuver of showboating near the rocks of Giglio - apparently with the blessing of the cruise line - which endangered the lives of thousands of passengers who were further imperiled by the irresponsibility of the vessel's officers and the disorganization of its crew.  Chaos and confusion caused by a cowardly to-hell-with-the women-and-children captain who managed to place his mistress in one of the first lifeboats to safety.

17 dead and 15 missing are the result. 

Only after these deaths did the public learn that the International Maritime Organization (IMO), which is suppose to oversee the cruise lines, did not even require lifeboat drills before the departure of ships from port.  So much for the "stringent requirements" of this toothless United Nations' maritime fraternity. This is the madness which results when cruise lines are left to their own devices.

Secondly, and equally importantly, is the failure of the cruise lines, the Federal Bureau of Investigations (FBI) and the Coast Guard to comply with the newly enacted Cruise Vessel Security and Safety Act.

The new cruise safety law was designed to require the cruise lines to do things as simple as bore peepholes in passenger doors, and to have at least one crewmember certified in crime scene preservation.  The Coast Guard was required to post accurate crime statistics on a web page based on crimes reported to the FBI.  The purpose of the crime statistics was for the public to finally see truthful crime statistics of the thefts, homicides, suspicious deaths, assaults and sexual assaults which occur during cruises. 

The cruise lines have failed to comply with many aspects of the new law.

This year alone I have seen a cruise lines destroy evidence more thoroughly and brazenly than I have ever seen; refuse to release a rape victim's medical records to the victim as required by law; and refuse to report crimes in a timely and accurate manner.

The reporting system in place by the FBI and Coast Guard is a joke.  Over the years we have obtained (through court orders) lists of rapes on cruise ships.  We know that cruise lines historically have over 100 sexual assaults a year, in addition to thefts, disappearances suggesting foul play and physical assaults. But take a look at the FBI / Coast Guard on-line report of the last quarter of 2011 here - only 3 sexual assaults and not one single theft, physical assault, homicide or suspicious death for the entire cruise industry!  

The problem is that the FBI is disinterested in involving itself in shipboard rapes, disappearances and murders and is leaving the dirty work to the cruise line security to investigate the crimes.  But there is an inherent conflict of interest in delegating law enforcement duties to the cruise ship's security officers who have already failed the cruise passengers. One of our clients was raped by a security guard.  Do you think the cruise line security department is going to build a case against one of their own?  The bottom line is that many cruise crimes remain unreported by the cruise lines or not investigated by the FBI.

The problem is compounded by the fact that the FBI does not report crimes to the Coast Guard database whenever there is an open file.  One thing that the FBI is good at is keeping its investigations open, even if there is no investigation ongoing.  The Department of Justice rarely prosecutes cases after FBI investigations.  

The International Cruise Victims (ICV) has worked hard over the past 6 years to bring the new cruise safety law into effect.  Our firm has attended 5 Congressional hearings since 2005, 4 in the House and 1 in the Senate, before the new law came into effect.  We have seen the dedication of the ICV members over the years.  One of our clients, Laurie Dishman, has traveled to Washington over 30 times to lobby Congress for a law to protect the cruising public.  

Cruise ShipsIts a real shame that the goals of the new legislation - greater accountability and transparency of the cruise lines and greater safety of passengers in the process - are being subverted by the cozy relationship between the self-regulating cruise industry and the FBI which has little interest in investigating cruise ship rapes.

So far, the entire cruise industry has refused to commit to send one single cruise line president or CEO to attend the cruise hearings at the end of this month.  Instead the cruise industry will send Christine Duffy, the president of the Cruise Line International Association (CLIA), who has been giving talking points on how to sell cruise tickets to travel agents by overcoming customer fears about cruising following the Costa Concordia debacle.

We will hear about how wonderful cruising is and how the safety of the passengers is the cruise industry's highest priority.  Ms. Duffy will make these remarks while 2 Americans and 13 other passengers from other nations remain trapped dead in the sarcophagus of the Costa Concordia.    

Hopefully the House and Senate will see through this happy talk.

The Concordia crash should be a wake up call that this is a self-regulating industry which needs a tight rein.  The cruise line / FBI / Coast Guard reporting system is a failure.  Congress needs to take a hard look at the cruise industry and the federal agencies which are making a mockery of the cruise safety law. 

Costa Concordia & Cruise Mayhem Keeps Social Media Abuzz

The Costa Concordia cruise ship disaster fueled not only significant coverage by international newspapers and cable news programs, but also spawned an unprecedented look at the cruise industry by part-time bloggers and recreational twitter & facebook users.  

I use a Twitter application called "TweetDeck" (photo below left) where I follow certain terms like "Costa Concordia" and hashtags like #Costa to stay ahead of this latest cruise disaster story.  The number of posts about the Costa crash has been phenomenal since the Friday the 13th of January disaster.  There remains a steady stream of links - particularly from Italy which remains fascinated Cruise Ship Social Media by the drama created by Captain Schettino and his spectacular destruction of the $500 million Costa cruise ship. 

The coverage of the Costa incident has spilled over into larger issues.

Professional journalists and small-time bloggers have now taken a closer, and harsher, look at the cruise industry as a whole.

Recent cruise events have given the media a lot to consider.  For an industry who likes to claim that disasters, deaths, crimes and sickness on cruise ships are "rare," a mind-boggling number of mishaps and bad press have placed cruise lines in an unfavorable light just this year alone.

Just take a moment and look at our archive of stories from last month here.  

Multiple rapes, molestation of children, suicides, over-boards, deaths, medical malpractice, a grounding of an Italian cruise ship (not the Concordia), NBC and ABC 20/20 cruise exposes which infuriated cruise fans and travel agents, tons of bad press from the New York Times to this modest blog, plus five norovirus outbreaks in the first five weeks of the year, and you have an never ending public relations disaster for the cruise line folks.

The readership of Cruise Law News has exploded in the last month. Our motto is everything the cruise lines don't want you to know.  So we know that when bad things happen on cruise ships and the industry tries to cover-everything-up, we see the most first time readers stumbling across our blog trying to find some basic facts and real insight.

The Google Analytics people tell us that over 175,000 people read over 515,000 pages of our little blog in the last 30 days.   

That's a lot more people visiting us than fans of any cruise president's blog or the cruise industry's blog by a long shot.  

Costa Concordia: "Cruising Italian Style - Unique Routes - Lifetime Memories"

Cruising Italian Style - Costa ConcordiaA long time reader of Cruise Law News just contacted me.  He suggested that I take a look at the promotional language in the website of the cruise industry's trade group, the Cruise line International Association ('CLIA") regarding Costa Cruises.  

So I took a look at CLIA website on Costa Cruises.  it refers to “Cruising Italian Style:"

Cruising Italian Style” with Costa is much more than a voyage to a new and exciting destination – it’s an experience that creates lifetime memories . . .

CLIA mentioned "5 Key Selling Points" for travel agents to keep in mind in selling Costa tickets.  The first 4 points listed are "Cruising Italian Style, Europe’s #1 cruise line, Italian-inspired ships & ambiance, and True European experience."

It was selling point # 5 that knocked my socks off: "Cruise Innovator: unique routes . . ." 

Oh boy.  I can't make this stuff up. 

I suppose that the hardest job in the world is to try and handle the PR work for a cruise line right now.   "Unique routes?"  "Cruising Italian Style?"  I hear the jokes already.  Yes, that's when the Captain dines with a blonde bimbo former crewmember as the ship sails by a quaint Italian village at 16 knots within spitting distance of the rocks.  Don't worry, enjoy your antipasti and vino, the home office in Genoa has approved the route. 

Another reader of my blog, who also wishes to remain anonymous, sent me a current banner ad (below) for another cruise line.  it seems that Silversea wants to compete with Costa for the most "unique cruise route."  

Let's hope that this advertisement is the result of some skilled photo-shop work rather than a reckless stunt by another foolish cruise line. 

Silversea Cruises - Too Close to the Rocks       

 

Royal Caribbean President's Email Blast Insults Crime Victims

Yesterday one of my clients, who I will call Jane Doe, contacted me after receiving an unsolicited email from the President of Royal Caribbean Cruises, Adam Goldstein.

The e-mail addressed her by her first name.  It seemed to be personalized to her.  It recognized her as a past customer and contained statements like:

"At Royal Caribbean International, the safety and security of our guests and crew is our highest priority. It is fundamental to our operations. Our maritime safety record over our 42-year history Royal Caribbean Cruises  - Adam Goldstein illustrates our commitment to the safety of the millions of guests and crew that sail on our ships."  

President Goldstein's email outraged Jane Doe.   You see, she had just returned home with her young daughter who had been raped on President Goldstein's cruise ship, the Allure of the Seas.  

Goldstein's unsolicited email to a rape victim's mom had nothing to do with the humiliating shipboard rape suffered by Jane Doe's daughter, one of many rapes of children on the Royal Caribbean fleet over the years.  Instead, it was part of this cruise line's media campaign to try and distance itself from the negative fall out following the deadly Costa Concordia disaster.

Royal Caribbean is the only cruise line making such public statements following the Concordia crash.  You can watch Royal Caribbean's slick video touting the safety of cruising here.  President Goldstein's blog is here.  "Safety is in our DNA."  "Cruising is the safest form of transportation."  "The safety and security of our guests is our highest priority."  Royal Caribbean covered all of the cruise industry's talking points in its video, the president's blog and its e-mail blast below.    

Of course, in truth, Goldstein's email was not a personalized message to Jane Doe.  He does not know her from the man in the moon, even though her daughter was raped on the cruise line's showpiece megaship and the biggest cruise ship in the world. 

Royal Caribbean spammed Goldstein's email to every single family who had sailed with them.  This was an intentional and reckless stunt, considering that hundreds of women and children have reportedly been sexually assaulted during Royal Caribbean cruises over the years.  Certainly, the cruise line knew that its former customers who are victims of crime, and whose names remain in its customer database, would feel salt being poured into their wounds upon reading Goldstein's email in their personal email accounts.      

Insensitive & thoughtless, if not outrageous?   Definitely.  But Goldstein is not thinking of his customer's feelings.  He is motivated by his cruise line's bottom line.  He wants to reassure his customers that it is safe to return to cruising, whether that is true or not. 

This is hardly the first time this has happened.

In 2006, one of my clients, Laurie Dishman (photo right), was brutally raped by a part time Royal Caribbean security guard with a Royal Caribbean Crime Victim Laurie Dishman prior record of sexually harassing passengers.   She retained us to represent her.  I sent a handful of letters to President Goldstein, asking for our client's medical records, her statement, and the name and address of the Royal Caribbean employee who raped Laurie.  We received nothing in response.  Goldstein ignored us.

The only things Laurie initially received from Royal Caribbean were unsolicited emails inviting Laurie to return for another "cruise of a lifetime" on a Royal Caribbean ship.  The emails continued for over a year.  Each email popping into her computer's email in-box took Laurie back to the scene of the crime and reactivated a sense of panic and stress.  It was only after a half dozen letters of protest from us, and a Congressional investigation into the crime initiated by Laurie's Congresswoman in 2007, that the cruise line scrubbed her from its marketing database.

We pleaded for Royal Caribbean to implement a system to remove a passenger's information from the company's marketing database whenever a passenger was raped, killed or lost a loved one overboard during a cruise.  Believe me, cruise vacationers don't want promotional brochures in their mail boxes after a family member has been raped or lost at sea.    

It looks like Royal Caribbean ignored that request too. 

President Goldstein's blog talks in grandiose terms about the Costa Concordia crash being a "defining moment" for the cruise industry.  He promises a renewed commitment to passenger safety.  Let's hope that's true. 

But when a cruise line president sends an e-mail blast to the mother of a child raped during a cruise, you wonder whether cruise line executives like Goldstein really get it.   

 

Photo credits:

Adam Goldstein - Royal Caribbean Flickr page

Laurie Dishman - Sacramento Bee

 

ROYAL CARIBBEAN EMAILS ADAM GOLDSTEIN'S LETTER TO MILLIONS OF CRUISE CUSTOMERS:

Dear XXX, 

All of us at Royal Caribbean International continue to extend our heartfelt sympathies to those affected by Carnival Corporation's recent tragic incident on the Costa Concordia. As a Crown & Anchor Society member and loyal Royal Caribbean guest, we know you may have some questions as the situation continues to unfold.

At Royal Caribbean International, the safety and security of our guests and crew is our highest priority. It is fundamental to our operations. Our maritime safety record over our 42-year history illustrates our commitment to the safety of the millions of guests and crew that sail on our ships. The measures we take in the interest of safety are many, often exceeding the regulatory requirements – these are all part of our ongoing commitment to innovation and continuous improvement in every aspect of our business.

To address some of your questions and concerns, here is a video that will provide an overview of safety onboard our ships; the training of our crew, officers and captains; and the many regulations that govern our practices. Click here to watch.

As a past cruiser, we know your friends and family may be asking about your own time at sea. We hope that you'll share this video along with your personal Royal Caribbean experiences with them, and reinforce that cruising continues to maintain the best safety record of any industry in travel.

Thank you for your continued support and we look forward to welcoming you aboard again soon on one of our ships sailing to 270 destinations worldwide.

Sincerely,

Adam Goldstein
President and CEO
Royal Caribbean International

Passengers Panic As Costa Concordia Cruise Ship Begins to Sink

Costa Concordia Sinking - Evacuation Cruise ShipCosta Cruise Lines' Costa Concordia cruise ship has evacuated most of its passengers after a disastrous situation this evening near the island of Giglio in southern Tuscany, Italy. 

Media reports suggest that the cruise ship ran aground or struck a reef after departing from its regular course.   

The grounding ruptured the hull and water entered the vessel, leading to the forced evacuation of many of the 4,231 passengers and crew from the stricken cruise ship into lifeboats.  There are reports that passengers jumped into the water during the chaotic circumstances following the grounding. 

The official statements from the cruise line are factually vague.  There is no explanation regarding the cause of the grounding.  The cruise line proclaims that the passengers are "not at risk," but this is probably the usual misleading and false cruise propaganda.  Some media sources are reporting that there are passengers who are dead.  Media sources are reporting around 3  passegers died and up to 50 are missing. 

The Italian cruise ship carrying 3,200 passengers and approximately one thousand crewmembers.  The Costa Concordia had departed for a Mediterranean cruise includio ports in Civitavecchia, Palermo, Cagliari, Palma de Mallorca, Barcelona, ​​Marseille and Savona.

News sources are quoting a passenger describing the mishap similar to the Titanic disaster, "with a scramble among the evacuees, screaming and crying."

January 14, 2012 Update:

Costa issued a statement that the cruise ship struck a "rock."   Other news sources are reporting that the captain was arrested for manslaugter and abandoning the ship.  

Canadian television CTV has an article about the grounding and cruise safety issues - Crime, Fires Compromise Cruise Ship Safety: Experts -  which you can read here.

Costa Concordia Cruise Ship Sinking

Do you have accurate information regarding this disaster?  Do you have photo or video to share? 

 Please leave a comment below.

 

The Royal Attitude

Over the years I have learned that the single most critical factor that drives clients to our office is not when a cruise passenger has been injured or inconvenienced.  Stuff happens, and most people understand that.  But when a cruise line treats passengers poorly after injuring or inconveniencing them, that's when our law firm's telephone begins to ring.

Over 75% of the cases in our office are against Royal Caribbean.  If a crew member from India or Trinidad calls us and complains that he or she were injured on a cruise ship and then dumped back home with no or poor medical care, nine times out of ten its a Royal Caribbean employee. 

Why do so many RCCL passengers and crew members sue Royal Caribbean?

The answer is what I call the Royal attitude.

Last month, the Royal attitude was on public display following the stranding of 145 passengers in San Juan when hurricane Irene was approaching. 

Unlike Carnival which contacted or at least tried to contact guests ahead of time to tell them the port authorities were requiring cruise ships to leave the port early, Royal Caribbean didn't do anything.  Carnival paid for over 300 guest's hotels and offered to fly them to the next port to meet the cruise ship.  But Royal Caribbean did not bother to have a representative at the airport or port to explain what was happening.

Its dismissive press release then added salt into the wound.

Even cruise fans were outraged.   The popular on line cruise community Cruise Critic posted hundreds of unflattering comments about Royal Caribbean's attitude.  Its editor even wrote an scathing editorial "Bad Weather Blunder: A Lesson in Cruise Crisis Control?"

The other popular cruise community Cruisemates wrote a blog criticizing Royal Caribbean entitled "Carnival 1 - Royal Caribbean 0."

Cruise blogger John Honeywell a/k/a Captain Greybeard, who writes cruise friendly pieces for the U.K.'s Mirror, added an article "How Hurricanes and Art Led to a Series of Right Royal Blunders."  Captain GreyBeard not only joined in the criticism of Royal Caribbean for stranding it guests but mocked cruise line president Adam Goldstein's decision to avoid the issue in his Nation of Why Not blog and instead write about employees delivering the "Wow factor" by finding a guest's passport on an airplane and driving it over to the port.  He also blasted Royal Caribbean for Obfuscation the delay and lack of transparency in responding to an inquiry about problems with the art vendors on the cruise ships. 

Greybeard characterized the cruise line's non-response to his inquiries as a "masterpiece of obfuscation." 

I feel your pain too Captain Greybeard.  I wrote about Royal Caribbean's skill at obfuscation last year in a blog: Royal Caribbean Press Statements And Other Gobbledygook.

Even when the cruise line changed course in response to the universal criticism and decided to offer a future cruise credit (only 30%) to the abandoned guests, it was unable to issue a clear or genuine apology - calling the incident just an out of norm fluke.   The cruise line then arranged for president Goldstein to be interviewed in the Miami Herald about his passion for running and playing ping pong.  I'm not kidding.  145 passengers stranded in a foreign port with a hurricane approaching and the cruise president is now talking about ping pong.

You can dismiss my criticisms as coming from a lawyer who sues this cruise line every week.  But when cruise fans like Cruise Critic, Cruisemates and even the affable Captain Greybeard start talkin smack about your cruise brand, Royal Caribbean may want to consider changing its attitude toward its customers.  

LA Times Features Case of Missing Disney Cruise Line Youth Counselor Rebecca Coriam

The Los Angeles Times has an interesting although very sad article about the mystery of a missing crewmember from the Disney Wonder cruise ship.  Written by Corina Knoll, the LA Times article is entitled "Bereft Parents' Loss is as Deep as the Ocean."

Rebecca Coriam, a 24 year old from Chester, England, joined Disney Cruise Line to work with kids as a youth counselor.  On March 22nd of this year, she failed to show up for work.  As the article explains, she was last seen speaking on the telephone early in the morning and was apparently crying.  A closed circuit television camera (CCTV) recorded these images, yet Disney claims that Rebecca Coriam - Missing Disney Crewmemberthere are somehow no CCTV images of her going overboard.

Rebecca's parents, Mike and Ann Coriam, traveled to California to meet the cruise ship when it returned to port.  They met with the police officer who flew from the Bahamas which is responsible for conducting an investigation because Disney chose to register its cruise ship in that country to avoid U.S. taxes and safety regulations.

It is hard to imagine what the Coriam family was feeling when the Disney Wonder quickly unloaded several thousands of passengers and just as quickly reloaded the ship and set sail from the port in San Pedro.

What type of investigation could a single police man conduct in such a short period of time?  When I was retained by the widow of missing passenger George Smith to search for answers about what happened to him during their honeymoon cruise, we hired world renown forensic scientist Dr. Henry Lee and we boarded the Royal Caribbean cruise ship with a team of ten forensic experts, photographers, videographers, and detectives.  How on earth could one cop from the Bahamas think he could accomplish anything in such short order?

The real irony here is that the Disney Cruise Line is actually incorporated as the Magical Cruise Company in England.  So we have the disappearance of a young English woman hired by a English corporation to sail on a cruise ship out of a U.S. port and yet not a single English or American police or forensics team were permitted on the cruise ship.  I was quoted in the LA Times article criticizing the token investigations by the cruise friendly flag states, saying that "the families are caught in no-man's-land between the cruise line and the foreign authorities."

There will be no answers from the one policeman in Nassau.  He will not write anything  embarrassing about a cruise line which flies the flag of the Bahamas. 

But someone working on this cruise ship knows more than they are saying.  How can a popular crew employee charged with the responsibility of the cruise guests' children on a Disney cruise ship just "disappear" with no explanation?

The LA Times article lists the Coriam family's website which was created to bring awareness to this cause.  If you know something about Rebecca's disappearance, please contact the family using the information below:

Website:    Rebecca-Coriam.com
Email:         help@rebecca-coriam.com
Coriam Family:         011 44 7747359968
Media Spokesman:     011 44 7932815970

Rebecca Coriam - Disappearance - Disney Cruise Lines

Photo credit:  Coriam family via Los Angeles Times. 

Breaking News: Carnival Cruise Lines Incorporates in the U.S. and Subjects Itself to U.S. Labor, Wage, Safety and Environmental Regulations

In an exclusive story, Cruise Line News (CLN) has learned that industry giant Carnival Corporation recently incorporated its business in the United States (in the state of Delaware).  Carnival intends to announce this historic development next Monday, April 4th, at Carnival's headquarters in Miami.

Since the 1960's, Carnival has incorporated its business and registered its cruise ships in the country of Panama.  For the past 40 years, Carnival cruise ships have flown the flag of Panama in order to avoid the onerous safety regulations, excessive labor laws, unreasonable environmental laws, and high taxes of the United States of America.

Cruise Law News' discovery of this historic event came about when prominent maritime lawyer Jim Carnival Cruise Line - Mickey ArisonWalker bumped into Carnival's CEO Mickey Arison at court side next to the Arisons' seats at the Miami Arena where his basketball team, the Miami Heat, play.  Maritime ace lawyer Walker asked Mickey: "Mickey, if Dwayne Wade and LeBron James earn several hundred million dollars from Carnival and pay tens of millions of dollars in U.S. taxes, don't you think it is fair that Carnival - which earns over fourteen billion dollars a year in cruise ticket sale - pay a few billion dollars in U.S. taxes?"               

Perhaps it was the euphoria of the Heat beating the Lakers by one point in a close overtime victory, but Mickey was ecstatic.  "Yes, let's do it!" he said handing maritime lawyer Walker a half-eaten hot dog and three-quarters of a warm Bud Lite which a Miami cheerleader handed Arison in the first quarter of the previous game a few days earlier.

While quickly consuming the beer and hot dog in the excitement of the moment, expert cruise lawyer Walker happened to have U.S. articles of incorporation which he handed to Mickey to sign as well as U.S. flags to fly on the Carnival fleet of  cruise ships.

Mickey commented that he was embarrassed that his father Ted, the founder of Carnival Cruise Lines 40 years ago, denounced his U.S. citizenship in order to avoid paying some 10 billion dollars in  U.S. taxes.  

"I want to make certain that Carnival pays one hundred % of our U.S. tax obligations (estimated to be over $5,000,000,000 a year) plus be subjected to the most rigorous U.S. safety, wage,and labor laws and the most stringent U.S. environmental regulations, Mickey announced over the arena's PA system!  "I want Carnival Cruise Line to be synonymous with Old Betsy -  the U.S. Stars and Stripes - what the U.S. stands for!  Its time that indigent crew members from India and Nicaragua who earn $500 working 360 hours a month be entitled to the full benefit of U.S. employment laws, a 401(k) retirement fund, severance pay, and a college fund for their children!"   

While appreciative of Arison's change of heart, sources say Walker was miffed that Arison demanded that he pay $6 for the remains of the hot dog and $7.50 for the rest of the Bud Lite.  

 

April 2, 2011 Update:  Yes, this is an Aprils Fool joke.

Deaths, Drugs, Child Porn & Noro Virus Earn Royal Caribbean the Worst Cruise Line in the World Award (Again)

Its been a while since I awarded my monthly "Worst Cruise Line in  the World" award.

But for one cruise line - Royal Caribbean - this year has been a such nightmare that it wins the first worst cruise line award for 2011 hands down.  

Last week started off with the disappearance of a 32 year old musician employed by Royal Caribbean on its newest mega cruise ship, the Allure of the Seas.  Ms. Monika Markiewicz disembarked the Allure in Cozumel but did not return to the ship last Friday.  The Allure sailed Nelson Perez Torres - Murder - Royal Caribbean Cruise without her back to South Florida.  On Saturday, her body was found floating face down in the water off of Cozumel with wounds to her head.  The police in Mexico arrested a 24 year old employee from a local bar in Cozumel, Nelson Perez Torres, (photo left), whose parents of course swear he is a fine young man and didn't do it.  

Ms. Markiewicz was not the only young woman who died in Cozumel from the Allure of the Seas.  A 24 year old passenger, later identified as Samantha Paige Thomas, died in a Mexican hospital after allegedly swallowing a broach.  It is less than clear how Ms. Thomas ended up in the Mexican hospital.  Some people have suggested that she was initially seen in the ship infirmary which either could not or refused to treat her, leaving her in the hands of the General Hospital in Mexico.

A Mexican prosecutor convened a number of press conferences about the two deaths.  He  released medical information about Ms. Thomas and gruesome postmortem photographs of both Ms. Markiewicz and Ms. Thomas.   The international press covered these stories closely, and the Mexican press published photos and videos which undoubtedly traumatized the grieving families.   The articles inevitably contained photos of the Allure of the Seas juxtaposed with images like this of the alleged murderer or victim. 

Some newspapers in Europe (like this and this) were linking to Cruise Law News.  Not exactly the type of marketing the cruise line executives like to see.  Royal Caribbean took the unusual step of issuing a statement via PR Newswire, gratuitously adding that that the alleged killer and Ms. Markiewicz were "casually acquainted for several months."  (What a nasty PR department this cruise line has).  Royal Caribbean also made a point of characterizing the crime as "isolated and Allure of the Seas - Royal Caribbean - Cruise Ship Crimeuncharacteristic" for Cozumel, attempting to salvage Mexico's already dubious reputation as a safe place for cruisers to visit, in the hopes of keeping its mega cruise ships sailing to Mexico racked and stacked with passengers. 

The Allure's sister ship, the Oasis of the Seas, had a serious accident when a valve on a cylinder failed during a fire drill.  The cylinder struck one crew member from the Philippines in the head, killing him, and breaking the leg of one of the officers.  Royal Caribbean did not release a PR statement because the incident received little attention.  But someone identifying himself as an officer and part of the fire team left a comment on our blog that the incident was a risk which is one of the "perils of the sea."  Getting hit in the head by a defective cylinder is a peril of the sea??

Adding to these three deaths was the disappearance and death of a young man from a Royal Caribbean's cruise ship.  Last Wednesday the Spanish TV station Univision aired an "exclusive" story about the disappearance of 21-year-old Jose Miguel Pietri Tello from Royal Caribbean's Liberty of the Seas cruise ship.  The "Primer Impacto" program showed two videos which contained interviews with his surviving family members as well as closed circuit television (CCTV) images of the young man on the cruise ship right before he went overboard.  

We covered this sad story last month Another Passenger Overboard From A Royal Caribbean Cruise Ship, where you can watch the Primer Impacto video including clips from the onboard CCTV images. 

lawsuit was filed against Royal Caribbean over the death of a 56 year old passenger who was Drug Smuggling - Royal Caribbean Crew Member - Cocaine"tossed around like a ragdoll and was seriously hurt" during the violent storm which rocked the Brilliance of the Seas.  Three days later the passenger lapsed into a coma and subsequently died.  Doctors apparently diagnosed a "brain ­hemorrhage" as the cause of death.  But Royal Caribbean chose not only to refute the allegations but to release confidential medical information about its guest in an attempt to sully the waters.  Anyone at the cruise line hear of the Health Insurance Portability and Accountability Act (HIPAA) which protects patient's medical records?   

If stories about five deaths in the last month was not enough, three Royal Caribbean crew members (cooks) who smuggled heroin and cocaine from the Dominican Republic aboard the Royal Caribbean's Enchantment of the Seas were arrested.  $100,000 worth of cocaine and heroin were later found in a crew only area on the same cruise ship which has been sailing from Baltimore to the Caribbean islands. 

Then several Royal Caribbean crew members were arrested smuggling a large quantity of cocaine into Bermuda aboard the Explorer of the Seas. The ring leader was sentenced to 15 years in prison.

But bringing drugs onto Royal Caribbean cruise ships is not limited to crew members.  A drug dealing passenger was arrested on the Allure of the Seas after it returned from the disastrous cruise to Cozumel and then departed on what is described as the "largest gay cruise in the world."  The Atlantis Events charters have brought lots of drug overdoses and two deaths to Royal Caribbean cruise ships in the past; however, the cruise line invited the gay rave Atlantis crowd back to yet another cruise, this time aboard the Allure of the Seas.  Before the cruise, we asked whether Royal Caribbean was prepared to deal with the drug overdoses associated with the Atlantis group.  Predictably, there were multiple overdoses and one of the passengers who was friendly with the Atlantis organizers was arrested for allegedly selling over $50,000 of ecstasy, "Special K" and methamphetamine.

Royal Caribbean's PR people issued a statement that it has a "strict zero tolerance" of drugs.  Yeah right.  Last year, we reported on a drug related death on a Royal Caribbean - Atlantis cruise Atlantis Events - Royal Caribbean - Drugs involving Spencer Yu, an attorney for Warner Brothers.  The truth is that the cruise line is all too happy to invite the Atlantis partiers aboard because they spend a ton of money on the cruise ships even if they are well known to suffer through a dozen drug overdoses and a death or so each cruise.

Zero tolerance of drugs?  Royal Caribbean has already made plans to charter the Allure to Atlantis in 2012.  

Isn't this enough to win the worst cruise line in the world award?  But there's more.

The FBI arrested a crew member aboard the Constellation operated by Royal Caribbean's sister company Celebrity Cruises on child-pornography charges after the cruise ship arrived at the Port of San Diego.  His computer reportedly contained 450 photographs and about 250 video files of child pornography portraying a total of 44 different victims.  He chatted on line about wanting to have sex with children in Mexico, which was on the cruise ship's itinerary.  The crew member was employed as the audiovisual manager on the cruise ship and provided onboard guest-entertainment services. 

And to cap things off, Royal Caribbean's Radiance of the Seas was the first cruise ship to suffer a nasty noro virus outbreak this year.    

Most cruise lines have not this much bad press in a couple of years.  But for Royal Caribbean, it comes naturally.

 

Royal Caribbean has won the "Worst Cruise Line in the World" award before:

"Titanic Dreams" - Royal Caribbean Wins "Worst Cruise Line in the World" Award