Silver Wind Flunks USPH Sanitation Inspection

Silversea Cruises Silver WindSilversea Cruises' Silver Wind cruise ship recently failed a sanitation inspection by United States Public Health (USPH) inspectors, in March. 

On March 18, 2018, the USPH inspected the Silver Wind in San Juan and found numerous unsanitary violations. Repeated problems were noted in the ship's potable water treatment. Inspectors located over two dozen flies in the galley, food preparation and dish washing areas. (This seems to be some type of record; it certainly is the most flies I have ever seen recorded in a cruise ship sanitation inspection report).

Inspectors located food items and food service equipment hidden in crew member lockers inside a changing room near an engine and air conditioning unit.

You can locate the report, read about other unsanitary conditions and the corrective action report by searching for Silver Wind here.

Five years ago, in 2013, Silversea Cruises was caught ordering its crew members to hide perishable food in crew quarters aboard the Silver Shadow. CNN aired a special program about the "hide and seek" games which crew members were ordered to play on the Silver Shadow cruise ship, where the ship routinely hid trolleys of food items in crew members cabins to avoid detection by USPH sanitation inspectors.

Our blog was the first to cover the story in our article Silver Shadow Fails Sanitation Inspection After Caught Hiding Filthy Conditions from Health Inspectors.

Silversea engaged in an intentional, calculated scheme to hide food and galley equipment in the crew cabins. Crew members on the cruise ship alerted our firm that they (galley workers) were being ordered by their supervisors to take trolleys of perishable foods (eggs, fish & cheese) to the crew quarters and hide the food from inspectors during bi-annual CDC inspections. We advised the "whistle-blower" crew members to notify the CDC. As a result of a surprise inspection, the CDC discovered that the cruise line hid "over 15 full trolleys" of food and food equipment, pans, dishware and utensils in "over 10 individual cabins" in order to avoid scrutiny of vessel sanitation inspectors. It flunked the Silversea ship with a score of 82.

You can see photos of the cruise line's practices on our Facebook page here.

You can watch the CNN video here.

But Silversea didn't learn its lesson.  In 2015, two years after the disastrous Silver Shadow inspection, the Silver Shadow failed again, with a score of only 82. 

Its current score of 79 is even lower than its failed scores back in 2013 and 2015.  It is only one point higher than the recent failed score of the infamous Kydon ferry, operated by Ferries Del Caribe, which received scores of 78 (May 2018) following even more pitiful scores of 61 (December 2017) and 58 (July 2017). The Silver Wind and the Kydon are the only two cruise ships to have received failing USPH scores so far in 2018. 

It should be embarrassing for a high-brow Silversea cruise ship like the Silver Wind to fall into the ranks of an old tub of a ferry like the Kydon.

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May 15, 2018 Update Silversea issued the following statement today regarding the inspection:

Silver Wind’ March 18 Inspection Report

On March 18, 2018 Silversea’s ‘Silver Wind’ received an atypical score of 79 during an inspection by the US Dept of Health CDC in San Juan, Puerto Rico. This score compared with the score of 93 out of 100 achieved some 2 months earlier on January 6, 2018, caused the Company to initiate an immediate investigation into the result.

Following the investigation, it was established that a small number of staff had not followed the robust standards expected of Silversea employees. The Company, therefore, undertook a vigorous training and re-training programme related to the relevant issues on-board its cruise vessels which are at the heart of its service to all passengers.

All Silversea ships have comprehensive and rigorous training programs in place to make certain its staff and crew implement best onboard practices. The company has taken measures ensuring that future inspections on this vessel result in higher scores in line with the usual Silversea standards and achieved on all its vessels. The most recent CDC scores on Silversea vessels were Silver Spirit 99, Silver Muse 97, Silver Shadow 95, Silver Explorer 90. Silver Wind has consistently achieved very good scores in all previous inspections.

Photo credit: eGuide Travel - Flickr: Silver Wind, CC BY 2.0, commons / wikimedia.

Recent USPH Sanitations: Allure and Grandeur Nearly Fail Inspections

Carnival Cruise Lines has been in the news lately with four of its cruise ships failing sanitation inspections in the last two months and a total of five ships failing USPH inspections in the last year. 

The Carnival Vista (79), Carnival Breeze (77), Carnival Triumph (78), and the Carnival Liberty (80) all recently failed USPH inspections, The Carnival Paradise (83) also failed the VSP inspection last year. Last year also saw the Carnival Conquest (89), Carnival Dream (87), Carnival Fantasy (88) and Carnival Imagination (89) receiving very low sanitation scores. This year, the Carnival Vista received a low score of only 88 during its re-inspection (although the CDC has still not officially posted the score on its data base yet), following its disastrous score of 79 in December 2017 where USPH inspectors caught Carnival hiding food and galley equipment in crew member cabins.

You can see all of the most recently published USPH sanitation scores in the CDC's Vessel Sanitation Programs' (VSP) "Green Sheet" (warning the CDC often delays the publishing of sanitation scores online). 

Grandeur of the SeasBut Carnival is not the only cruise line suffering from failing or low sanitation scores. 

In the last month, two Royal Caribbean cruise ships have received scores barely above the failing score of 85. The Grandeur of the Seas received a score of 87 in an inspection which took place on January 5, 2018 which was only recently published. There were deductions for various unsanitary conditions as well as heavily corroded and difficult-to-clean steel counters in the galleys of the ship which you can read here

Several major newspaper reported that several dozens of passengers were sickened with gastrointestinal sicknesses on the Grandeur earlier last month. 

Some people may point out that the Grandeur (photo right) is an older ship in the Royal Caribbean fleet, having come into service well over 20 years ago and showing obvious signs of external rust and lack of maintenance. But the Allure is obviously a newer and arguably better maintained ship.  

But the recent USPH report involving the Allure of the Seas shows that it received a barely-passing score of only 86. The acute gastroenteritis (AGE) logs indicated that a Royal Caribbean food handler who was symptomatic with acute gastroenteritis symptoms returned to work before the completion of the mandatory 48 hour isolation period. A second crew member exhibited acute gastroenteritis symptoms continued to eat meals in the crew mess and did not report to the ship infirmary until over two days later. Another crew member who was symptomatic with AGE symptoms proceeded to eat in crew mess and attend a work meeting, and reported to the ship's medical department only later.

Even more disturbing is that the USPH inspectors found the following:

"Seat cushions had storage under them in the Windjammer and decks 3, 4, and 5 of the main dining room. These storage areas were heavily soiled with debris, had raw wood, and were located above carpet and/or concrete decks. In these areas, the inspection team found: two closed gallon bottles of Allure of the Seasdrinking water, several bags of neatly folded and bagged linen napkins, a bucket full of silverware, a box of gloves and wiping cloths, wrapped salad stands, several bottles of kitchen degreaser, chlorine bleach, biogel, wet plastic containers, and a large bag with dozens of serving utensils. These were also found along with brooms, dust pans, vacuum cleaners, and other nonfood equipment."

This sounds like a crew member or crew members tried to hide cleaning materials along with napkins, eating and serving utensils in obviously improper locations which were described as heavily soiled area in the Windjammer Cafe and main dining room. It is difficult to believe that the USPH did not fail the ship for this intentional type of unsanitary conduct. The purpose of USPH cruise ship inspections is to prevent the spread of shipboard disease outbreaks.

Perhaps coincidentally (or not), in December of 2017, Royal Caribbean notified its oncoming passengers that "some guests onboard experienced gastrointestinal illness. In an abundance of caution, we are conducting enhanced sanitizing onboard the ship and within the cruise terminal to help prevent any illness from affecting your cruise."  

The questions arises why so many cruise ships operated by both Carnival and Royal Caribbean are receiving low and sometimes failing sanitation scores. Crew members hiding food or eating utensils  and working while ill are hardly new. Are USPH inspectors more vigorously inspecting the ships? Or this the result of too much work and too few crew members who are responsible for cleaning the ship, as some people say?

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In 2015, I publsihed an article about the "hide and seek" games played on the Liberty fo the Seas in Did Royal Caribbean Dupe USPH Inspectors? On our Facebook page, I asked: Do cruise lines hide pots & pans, galley equipment and food from USPH Inspectors? A. Yes. B. No.  The overwhelming response was yes. 

Photo credit: Grandeur of the Seas (in Miami) and Allure of the Seas (in Jamaica) - Jim Walker. 

In 2017, 14 Cruise Ships Failed USPH Sanitation Inspections

The purpose of the Vessel Sanitation Program (VSP) at the Centers for Disease Control and Prevention (CDC) is to assist the cruise ship industry to "prevent and control the introduction, transmission, and spread of gastrointestinal (GI) illnesses on cruise ships." VSP operates under the authority of the U.S. Public Health Service Act.

USPH sanitation inspectors conduct inspections twice a year on cruise ships when they are in a U.S. port. The inspections are supposedly a surprise, although many crew members have stated that federal inspectors sometimes give advance notice of the inspections to the cruise ships. A score of 85 or below constitutes a failed sanitation score, and often leads to the firing of the shipboard Food & Beverage department heads and/or managers and always result in increased work by the shipboard employees.

Market Watch just published a comprehensive article, by reporter Jacob Passy, titled Record Number Carnival Libertyof Cruise Ships Failed Health and Safety Inspections in 2017, concluding that there were 14 instances where a cruise ship failed a sanitation inspection last year.  The article found that  Carnival Cruise Line cruise ships received five failing grades, in addition to one one failure this year.

Carnival claims that its food handling and preparation are of the "highest quality, which seems questionable regarding the details of the scores like on the Carnival Breeze (77), Carnival Triumph (78), Carnival Vista (79), Carnival Legend (83), and Carnival Paradise (83). The Carnival Liberty failed this year with a score of only 83.  

The Carnival Vista was re-inspected yesterday and receive a score of only 88, a passing but not a good score coming off of such a spectacular failure last year.  The CDC has not published the re-inspection score yet.

Carnival also claims that it "immediately" corrected the unsanitary conditions found by the inspectors. (Carnival ships failed inspections 4 times in the last 2 months). But the truth is that Carnival has still not even filed a "corrective actions" report for the Carnival Vista which failed the USPH inspection last year. The report found that not only did Carnival try to intentionally hide food and dirty galley equipment in crew quarters, but the the USPH noted that a Carnival supervisor disciplined a food handler who was experiencing acute gastrointestinal virus symptoms when he did not report to work.

The VSP requires cruise lines to correct the non-conforming conditions and file a "corrective report" promptly after the violation. The Vista failed its inspection over six weeks ago, but Carnival has still not filed a corrective report as of today's date, January 27, 2018. 

Market Watch state that the CDC can advise a ship not to sail if "particularly egregious violations are uncovered," which may be true in theory but never occurs in reality. It's difficult to imagine more egregious violations than what the USPH found on the Vista last month, but there is no evidence that the cruise line has even bothered to file a report admitting to its violations and outlining its corrective actions. 

Part of this problem is that there is often a cozy relationship between federal inspectors and cruise line officials where unsanitary conditions are sometimes not noted or enforced. Indeed, it took over a month for the CDC to even publish the failed inspections on the Carnival Breeze and Carnival Heath Inspection - ClosedTriumph last month on its official website. 

A shore-side restaurant with a failed health inspection will quickly find a "closed due to health inspection" placard (photo right) taped on its front door. For health violations on cruise ships, however, the public has to search the online database, which is often not current, for information. 

A cruise ship which is caught intentionally hiding food and galley equipment in its crew quarters, or which does not timely submit a corrective report, should be barred from sailing.  A local shore-side restaurant would be shut down in a minute for such unsanitary conditions. But the USPH often bends to the cruise line's the-show-must-go-on mentality. 

Market Watch interviewed cruise expert cruise expert Dr. Ross Klein who noted that a failed CDC inspection is all the more questionable when looking at the details of the reports for cruise ships that have actually passed inspections. According to Dr. Klein, “you can get 100% but there can still be a number of citations for things that were not up to standards."

Market Watch wrote that one ship which received a 100% score was cited for storing boxes of fruit juice near raw egg shells and for one crew member was working while showing symptoms of gastroenteritis.

Dr. Klein also noted that the Vessel Sanitation Program applies only to cruise ships calling on U.S. ports. Few countries outside of the U.S. inspect cruise ships for sanitation problems.

Which cruise ships which flunked the USPH sanitation inspections last year? See the list below:

  • Carnival Breeze (77);
  • Carnival Legend (83);
  • Carnival Paradise (83);
  • Carnival Triumph (78);
  • Carnival Vista (79);
  • Ferries Del Caribe Kydon (55, 61);
  • Japan Cruise Line's Pacific Venus (76); 
  • Japan Grace Line's Ocean Dream (82);
  • Oceania Regatta (84); 
  • Paradise Cruise Line's Grand Celebration (84);
  • Ponant's Le Boreal (84);
  • Princess Cruises Crown Princess (84); and
  • Victory I Partners, Ltd.'s Victory 1 (78);

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Photo credit: Carnival Liberty - Workman - Own work, CC BY-SA 4.0, commons / wikimedia.

Another Carnival Cruise Ship Fails USPH Sanitation Inspection: 4 Ships in Just 2 Months

Carnival Liberty Another Carnival cruise ship officially failed a recent sanitation inspection today.

I first learned that the Centers for Disease Control (CDC) finally published the failed score for the Carnival Liberty upon reading the Miami Herald's article written by Chabeli Herrera titled Another Carnival cruise was caught with dirty conditions. That makes four in two months.

I first learned that the Liberty failed the sanitation inspection by the United States Public Health (USPH) on January 6, 2018 when a crew member notified me of the failure of the inspection which took place on two days earlier, on January 4th. 

This is the fourth failed USPH inspection in under two months, following the failed inspections of the Carnival Breeze (77 score), Carnival Triumph (78 score) and the spectacular failure of the Carnival Vista (79 score) where crew members were caught hiding food and galley equipment in crew members quarters from USPH inspectors.  

The official report of the failed inspection of the Liberty (with a score of only 80), which can be retrieved here, reveals that the Liberty failed the inspection for all of the reasons which a cruise line could possibly fail such an inspection - soiled galley surfaces, dirty equipment, files in the galley's food preparation areas, dirty plates with food residue, broken dish and pot washers, improper food temperature systems, contaminated foods, corroded ovens, lack of sneeze guards, improper (low) temperatures of dishwashers, improper sanitation standards for whirlpools, and a sick crew member who continued to work although he was experiencing acute gastroenteritis (AGE) symptoms.

As we have mentioned before, it is difficult to understand why the CDC fails to timely publish the failed scores of its USPH sanitation inspection of the Carnival ships. It has been three weeks since the Carnival Liberty failed the inspection and the CDC finally published the failed score only today.  Carnival has not still bothered to prepare a "corrective action" report as required by the Vessel Sanitation Program (VSP). 

The CDC is supposed to protect the public from disease and infections due to unsanitary inspections but it does not timely publish its reports nor demand compliance by Carnival with the VSP requirements. 

As I have stated in prior articles regarding the recent rash of guests going over the rails of its cruise  ships, Carnival has a reputation as providing affordable "fun ships" for the masses. But, in truth, it is a recalcitrant cruise line that has a history of non-compliance with the few U.S. laws which apply to the foreign-flagged cruise industry. In the last year, it was been fined $40,000,000 for lying to the U.S. Coast Guard regarding the widespread oil pollution from its fleet of cruise ships. More recently, the Carnival Vista was caught engaging in deceitful conduct of trying to hide food and galley equipment   from USPH sanitation inspectors. It's the one cruise line which refuses to hire lifeguards, when other lines (Disney, Royal Caribbean and NCL) have finally done so. So perhaps it's no surprise, when it come to the issue of its guests going overboard, that Carnival refuses to implement automatic man overboard technology ever since the 2010 Cruise Vessel Security and Safety Act (CVSSA) went into effect.

Does the U.S. federal government have to assign permanent sanitation inspectors to prevent the ship managers from ordering crew members from trying to hide food and unsanitary equipment from the USPH? After the Carnival Vista was caught trying to play hide and seek from USPH employees, the question was how many other Carnival ships routinely engaged in this sneaky practice? Should VSP representatives treat Carnival like the U.S, Department of Justice (DOJ) has done by placing it on probation for years with routine audits of its ships?

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Photo credit:  Workman - Own work, CC BY-SA 4.0, commons / wikimedia.

Carnival Glory Scores 99 in Yesterday's USPH Sanitation Inspection

Carnival GloryYesterday, the Carnival Glory received a score of 99 by the United States Public Health sanitation inspectors at the port of Miami. The Centers for Disease Control (CDC) has not officially published the score on its Vessel Sanitation Program (VSP) database yet.  A draft report, sent from a crew member who wishes to remain anonymous, is below.

The passing score is good news for Carnival which has recently seen three of its cruise ships receive failing scores from USPH sanitation inspectors (the Carnival Triumph, Carnival Breeze and Carnival Vista). The USPH caught Carnival intentionally trying to conceal food and galley equipment from sanitation inspectors by placing the food and galley items in crew member cabins and hallways during an inspection of the Vista in December. 

A number of newspapers, including the Miami Herald, covered the stories of the failed Carnival sanitation and health scores. This was particularly embarrassing for Carnival as the Triumph, which infamously earned the nickname as the "poop cruise" for unsanitary conditions following an engine room fire which disabled the ship several years ago, received a score of only 77 out of 100. 

There was a considerable delay by the CDC in posting the failed scores of the Carnival cruise ships on its VSP database. In the case of the Vista, the CDC did not post the failed sanitation score until over six weeks after the failed sanitation inspection. Carnival claimed that it immediately addressed the problems, but it had still not filed a corrected actions report, indicating that the cruise ship corrected the sanitation deficiencies, when the report was finally posted the following month.

The cruise industry's trade organization, the Cruise Line International Association (CLIA), and several travel publications which cater to the cruise lines, have recently tried to counter the bad publicity caused by the three failed scores for the Carnival ships, by issuing press statements or articles pointing out that 33 cruise ships earned perfect 100 scores in the past year. 

The last USPH inspection of the Glory occurred last April and resulted in a score of 97.

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Photo credit: Carnival Glory -  Sunnya343 - Own work, CC BY-SA 4.0, commons / wikimedia.; USPH report - anonymous. 

Carnival Glory CDC USPH Score

Are Failed USPH Cruise Ship Sanitation Inspections Really Rare?

Today, the Miami Herald covered the delayed story of the Carnival Triumph flunking a November 2017 USPH inspection when it received a score of only 78.

The reason why I called the story "delayed" is because Carnival crew members on the Carnival Triumph  talked about the failed USPH score about six weeks before the Centers for Disease Control and Prevention (CDC) published its official report. The news first broke about the Triumph flunking the inspection when the crew members tipped off the popular Crew Center web site which first reported USPH Cruise Inspectionsthe story in mid-November of 2017. 

We have also received tips of failed USPH inspections, such as when the Carnival Breeze failed a USPH inspection (receiving a 77) and when the crew members aboard the Silver Shadow his food and galley equipment in crew quarters. 

The Herald characterizes the failed USPH score as "rare," but that seems entirely debatable. The article quotes cruise fanatic Stewart Chiron saying that “as far as a large ship, I couldn’t tell you the last time this happened. That’s how rare this is.”

But the cruise fans forgot about over ten USPH failed inspections in the last few years, starting with the Carnival Breeze just last month (which Carnival has not even acknowledged to date). Then there was also the Carnival Paradise scored just a 83 in June 2017, which the article briefly mentioned.

In addition, the following cruise ships failed USPH inspections in the last four-five years: RCCL's Empress of the Seas- 80 (2016), P&O Oceana - 80 (2016), Carnival Fascination - 84 (2016), Balearia Bahamas Express Bahama Mama cruise ferry - 69 (2015), Silver Shadow - 82 (2015). Norwegian Star - 82 (2014) as well as Celebrity Century - 77 (2013), Celebrity Summit - 81 (2013), and the Silver Shadow - 84 (2013)(yes, it failed twice in two years), Carnival Fascination - 84 (2013, yes it failed twice in three years) and the Golden Princess - 81 (2013), Sea Dream Yacht Club's Sea Dream II - 81 (2013), and the Caribbean Fantasy - 81 (2013). In addition, as the Miami Herald reported, Ponant’s Le Boreal - 84, Peace Boat’s Ocean Dream - 82, Victory Cruise Line’s Victory I - 78, and the Caribbean ferry, Kydon, - 58 all received failing scores in 2017.

20 cruise ships flunked surprise USPH sanitation inspections in five years. That does not seem particularly "rare" to me.

Also, remember that that Carnival crew members stated that the Triumph failed the USPH inspection about six weeks before the agency finally produced the official report. The same thing happened with the Carnival Breeze where crew members have talked about the failed inspection last month to the crew-center website but the CDC has not even published its report yet. 

It seems disconcerting, to me at least, that if the Centers for Disease Control and Prevention is really concerned about controlling and preventing disease on cruise ships, that it would sit on reports of potential public health hazards on several cruise ships for over a month.

January 5, 2018 Update: A reader left a comment below that the Regent's Seven Seas Navigator received a failing score of 79 (2013) raising the total number of cruise lines which flunked USPH inspection to 21 in the last five years.

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Photo credit: Jim Walker via Ship Life - The Pot Wash Blues

Carnival Triumph Officially Fails USPH Sanitation Inspection

Carnival TriumphThe Centers for Disease Control and Prevention (CDC) finally published the report of its sanitation inspection for the Carnival Triumph.  As you can read in the official report posted on the CDC website, the Carnival cruise ship received a failing score of 78. During its November 11, 2017 inspection, USPH inspectors numerous "heavily soiled" food preparation and storage surfaces among other shortcomings in the ship's food service areas. 

A score of 85 or lower is considered a failure. 

Over six weeks ago, the popular Crew Center reported that the "Carnival Triumph failed to pass the recent USPH Inspection. Centers for Disease Control and Prevention Inspectors boarded the vessel on November 11, at the port of New Orleans, Louisiana, and found multiple violations.  (The) CDC has not yet released an official report on their website, however, several crew members have reported that the final USPH score was 78."

The Triumph has still not filed a corrective actions report with the CDC. 

Earlier this month, we received a similar tip from Carnival crew members after on the Carnival Breeze, failed a USPH inspection in Galveston. According to these crew members, the USPH gave the ship a failing score of only 77. However, as was the case with the Triumph, the CDC did not disclose that the Breeze received a failed score nor did it publish the inspection report.  

We have received similar tips over the years from cruise ship employees, including from crew members on the Silver Shadow where crew members were instructed to hide food, dirty pots & pans and cooking equipment from U.S. health inspectors. The Silversea cruise ship eventually received a failing score of 82. CNN aired a special on the story.

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Photo credit: Whiskey5jda  CC BY-SA 4.0

Carnival Breeze Receives Failing USPH Sanitation Score

Carnival BreezeAccording to crew members on the Carnival Breeze, the Carnival cruise ship was in Galveston Sunday  when the United States Public Health (USPH) came aboard the ship for a semi-annual sanitation inspection. According to these crew members, the USPH gave a failing score of only 77, although the Centers for Disease Control and Prevention (CDC)  has not published its official report yet. 

A score of 85 or lower is a failing grade, according to the CDC.

The low score is highly unusual for this ship, which received scores of 97, 100, 98, 100 and 97 on the last five USPH inspections over the last several years. The Breeze has not received a score less than 90 since it came in service in 2012. 

But the low score of a Carnival ship is not unprecedented. A month ago, the popular Crew Center reported that the "Carnival Triumph failed to pass the recent USPH Inspection. Centers for Disease Control and Prevention Inspectors boarded the vessel on November 11, at the port of New Orleans, Louisiana, and found multiple violations. CDC has not yet released an official report on their website, however, several crew members have reported that the final USPH score was 78." The CDC has still not published its report on the alleged failed USPH inspection.

This is not the first time that we have received a tip from a crew member of a cruise ship with a failed USPH score. In 2013, crew members on the Silver Shadow hid food, dirty pots & pans and cooking equipment from U.S. health inspectors. The Silversea cruise ship eventually received a failing score of 82. CNN aired a special on the story.

Stay tuned for the official reports.

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Photo Credit: Whiskey5jda - BY 3.0, commons / wikimedia. 

Azipod Failure on Norwegian Star

NCL Norwegian StarPassengers aboard NCL's Norwegian Star are telling me that the ship's azipod system has failed. The cruise ship is skipping Miami today and is heading for Tampa one day early. One passenger said that the next cruise is reportedly canceled. (The cancellation of the next cruise is not confirmed information. Please double check this information with your travel agents or the cruise line).

Another passenger said that he did not know whether the next cruise on Monday is canceled. He told me that the captain made the announcement about the azipod problems and said that "all communication with us has been absolutely clear, giving us free internet and phone calls and helping us to change hotel, and transportation bookings. Although it not an ideal situation the crew has behaved amazingly in this transatlantic and they have always provided us with transparent information."

This ship experienced propulsion problems earlier this year which were supposedly fixed while in dry dock.

Anyone have additional info?

Photo Credit:  Pjotr Mahhonin Creative Commons Via Wikipedia

Bahama Mama Flunks CDC Sanitation Inspection

Bahamas MamaThe  Bahama Mama cruise ferry, operated by Balearia Bahamas Express, recently failed a bi-annual sanitation and health  inspection conducted by the Centers for Disease Control and Prevention (CDC).

I first read about the Bahama Mama flunking the CDC inspection in an article by Theresa Norton Masek in Travel Pulse titled Bahama Mama Ferry Fails CDC Inspection.

The official CDC report chronicles a disgusting list of filthy conditions (with the requisite dead flies and crawling insects) on the ship as well as disturbing failures to comply with health procedures designed to avoid food contamination. The report indicates that the ship did not even have acute gastroenteritis surveillance logs for each voyage, although there were ill crew members on the ship.

You can read the report here.

The ship has not complied with the CDC and submitted a corrective action report. 

The ship sails between Port Everglades and Freeport, Bahamas. 

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Photo credit: Vicens Gimenez / © Vicens Gimenez via Sun Sentinel

Did the Freedom of the Seas Fail a USPH Sanitation Inspection?

On November 27, 2014, I received a communication directly from a Royal Caribbean crew member indicating that the United States Public Health (USPH) conducted a surprise health inspection of the Freedom of the Seas on November 23rd. The crew member said that the USPH flunked the cruise ship for being unsanitary.  

The crew member, who is still working on the ship and wishes to remain anonymous, said that the USPH gave Royal Caribbean a failing score of "84" (85 or below is a failing grade).

A failed USPH score is a big thing. Only two major U.S. based cruise ships (the Ocean PrincessFruit Flies and Silver Discoverer) failed such an inspection this year. It's embarrassing to the cruise line. It has sometimes ended a F&B (food & beverage) manager's career.  

Since communicating with the crew member, I have checked the Centers for Disease Control and Prevention (USPH) database daily for the official report.

Today, the CDC report was finally released. To my surprise, the official score was an "86," one point above failing.  So what happened between November 23rd and today?

The crew member's account of the inspection seems credible to me. The crew member indicated that there was a great deal of controversy over the failed inspection when the government inspectors left the ship. The crew member mentioned particular aspects of the failed inspection. I tend to believe the account.

Did the inspectors reconsider and change the score after leaving the ship? If so, why? Was this a good faith reconsideration and recalculation based on objective criteria? Or were there behind-the-scenes shenanigans and arm-twisting that resulted in the score being changed to a passing score? There can be no doubt that Royal Caribbean has a cozy relationship with the federal agencies; it routinely hires from the CDC, USPH, FBI and USCG.

So what does the official report say? Here are a few of the findings:

  • Two crew members working with symptomatic acute gastroenteritis;
  • Improper cooling logs for food, risking illness;
  • Cases of food stored on heavily soiled decks;
  • Trolley with plates stored in elevator lobby;
  • Food soil in Sorrentos galley; and
  • Live fruit flies in Windjammer buffet, Chops galley, Windjammer pot wash, Sorrentos bussing station, Cafe Promenade bar, Diamond Lounge buffet, and Crown Viking bar.

The last cruise ship I recall flunking a USPH inspection for fruit flies was the old Monarch of the Seas

If the Freedom's score was not really a "F," it sure sounds like a solid "D-."  

 

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Photo Credit: Batzner Pest Management

Royal PR #FAIL: Royal Caribbean Keeps Adventure & Navigator Passengers in the Dark

This weekend saw the epic failure of Royal Caribbean's corporate communications department after two of its cruise ships, the Adventure of the Seas and the Navigator of the Seas, encountered difficulties returning to their respective ports. 

The Adventure of the Seas encountered propulsion problems last week and, eventually, a total failure on Saturday night, after the cruise ship's "fixipod" leaked oil and the ship lost propulsion. The ship limped back to San Juan on Sunday with great uncertainty whether it could possibly be repaired in time for it to sail. The ship is scheduled for a drydock at the end of the month, but it appears that Royal Caribbean decided to try and do a quick-fix of the damaged "fixipod" and squeeze in one more cruise to avoid having to refund their several thousands of passengers millions of dollars in refunds. Families Port of Galveston - Navigator of the Seas - Oil Spillwho had flown to San Juan to board the Adventure were not told of the propulsion issues and found themselves standing in a long line in the hot sun while the cruise line's public relations department said nothing. As of this morning (Monday), the ship has still not sailed.

While the Adventure of the Seas saga was unfolding, the Navigator of the Seas was delayed returning to port by an oil spill caused by a collision between a ship and a barge. Families who had driven and flown into Houston to make the cruise where not advised of the oil spill or the delay embarking the ship while the Royal Caribbean department remained quite. Meanwhile the Carnival PR department was routinely posting updates on Twitter and Facebook about the problem which its ship, the Magic, faced with the oil spill. Carnival maintained a centralized "Frequently Asked Questions (FAQ)" on its website.  It timely notified its guests that the cruise aboard the Carnival Magic would be delayed until Monday and that they should locate a hotel and get a good night's sleep. 

By early Sunday afternoon, the Royal Caribbean passengers began openly complaining on Twitter and Facebook about the cruise line's refusal to keep them up to date. A public relations nightmare was unfolding.

Numerous passengers and family members began bitterly complaining that Royal Caribbean was not notifying them via email, test messaging or telephone, and the cruise line was not utilizing its Twitter or Facebook feeds. Royal Caribbean has a public relations account of Twitter, called @RoyalCaribPR, San Juan Long Lines Adventure of the Seasbut it had remained silent for the psst 48 hours. People calling the cruise line were placed on hold, or the service representatives didn't know what was going on. It was as if the entire customer relations department has outsourced to a distant village in India. 

The passengers in San Juan were congregating in long lines in the hot son without water or food (photo left, via @_DanielnPearson). There was reportedly a single restroom with long lines. People were suffering, particularly the elderly. One passenger sent me a photo of the long lines via Twitter. 

One passenger commented on Cruise Critic that Royal Caribbean "is refusing water and people are leaving in ambulances." Some passengers reportedly collapsed due to the heat and lack of water. And @It'sYourWorld tweeted a photo (photo below right) of a San Juan ambulance which arrived at the port to attend to one of the passenger trying to board the ship.  

Meanwhile, Royal Caribbean's Facebook page said nothing about either the Adventure or the Navigator. While people began demanding an update on Twitter, Royal Caribbean posted a photograph of a beautiful tropical port of call (photo bottom left). At a time of crisis with customers begging for information, Royal Caribbean was clueless. It was trying to sell cruises with images of paradise when people in the sun needed water. 

As the afternoon dragged on into the evening and night, the passenger attempting to board these Royal Caribbean ships were kept in the dark. When Royal Caribbean finally began to tweet, its tweets were meaningless. One tweet it made over and over said: " We will provide more information . . . as information is available." 

Hundreds of passengers and the usual "Loyal-to-Royal" cruise fans began tweeting every few seconds. Of the hundreds of tweets, here are a few.

A cruise social media expert said: 'Hey @CCLSupport any way you can help out @RoyalCaribbean on their updates? They don't seem to be taking your lead :)"  He added another tweet: "@RoyalCaribbean's last tweet was promo for Ibiza & @RoyalCaribPR's last tweet was Friday. #FAIL"

A woman concerned for her elderly parents tweeted: "@RoyalCaribbean when can incoming guests check luggage? Senior parents (one disabled) have been up since 4am. They are exhausted."

Another woman from Texas tweeted: "My mom received no email or call updates. Found all the update info on Twitter. Pathetic!"

A man from Ohio tweeted: "@RoyalCaribbean why are your offices closed when you have 1000s of passengers waiting for information about boarding the Navigator of Seas?"

A cruise fan from Denver tweeted: "@RoyalCaribbean I understand the oil spill is out of your control but do you know how to use technology to communicate with your passengers?"

He added: "@RoyalCaribbean = confusion."

A member of Cruise Critic left this comment:

" . . . I am appalled by the lack of communication. Problems happen, (like busted ships and oil spills) but this is a problem that they knew they would have today given that it started Wednesday. There absolutely should have been a corporate plan in place to communicate with extra staff at port (3 days to fly staff from MIA to SJ is plenty of time) even if the only thing they would be able to communicate was that they don't know anything yet. Despite what anyone thinks, in corporate America today if you are Ambulance Stressed and Exhausted Cruise Passengers - San Juannot ahead of the news cycle you are behind...tweets, FB etc are required, and certainly emails, phone calls, texts, to passengers sailing are required, not 'optional.'

If as reported, no water or accommodations for elderly and special needs passengers were made while waiting to board; that's another major failure given the huge amount of time the company had to prepare for what they knew would be a problem. A hotel ballroom and shuttle could have been arranged cheaply.

This is completely unacceptable and another huge black eye for the Royal and the cruise industry."

You can read the Cruise Critic comments here.

Throughout Sunday afternoon, we received emails and comments on our blog and Facebook page asking for basic information about these two Royal Caribbean cruises from passengers at the ports, travel agents and concerned family members at home. A cruise line has a major PR problem when guests and travel agents are ignored and have to seek information from a maritime lawyer rather than a cruise representative. We directed a number of people calling us to the Carnival updates about the Galveston situation and also sent the link to the webcam at the port of Galveston so that they could see when the Navigator finally arrived in port (photo top right).

It still remains uncertain whether the Adventure of the Seas will sail today. The Royal Caribbean PR Twitter feed @RoyalCaribPR remains silent. The Royal Caribbean main Twitter page @RoyalCaribbean has offered no updates for 14 hours. The page claims that it offers "inspiration and information from the official sponsor of WOW. Living the #cruiselife 24/7." Hardly.

The problem here is that cruise lines like Royal Caribbean try and squeeze their ships (and employees) to make every dime possible.  It could have decided to take its crippled Adventure of the Seas out of service a week early for dry-dock but instead loaded the new round of passengers aboard to avoid paying a hotel for the night or refunds for the missed cruise. 

This is not Royal Caribbean's first PR blunder in San Juan. In August 2011 as a hurricane headed to the island, Royal Caribbean Serenade of the Seas sailed 6 hours early. But Royal Caribbean did not contact its guests via the emergency contact information about the new itinerary.  It didn't provide the passengers, who arrived in San Juan to find that the ship had left, with hotel rooms. It abandoned its guests in the middle of a hurricane and didn't bother to tell them.

Super cruise fan Carolyn Spencer Brown, editor of Cruise Critic, expressed outrage in her blog Bad Royal Caribbean Fantasy VacationsWeather Blunder: A Lesson in Cruise Crisis Control? "This takes my breath away. And it’s not about the fact that it didn’t offer to pay for hotels and flights . . . . It’s about dropping the ball in a risky situation. Clearly, I’m not the only one who is shocked at Royal Caribbean’s lack of responsibility to its customers. On Cruise Critic’s forums, its blog, and its Facebook page, travelers are incredulous." 

One of the continuing criticisms of the cruise industry is that it may be skilled at marketing fantasy images of idyllic cruise vacations but it is not prepared when disaster strikes one of its increasingly gigantic cruise ships. It's clear that Royal Caribbean has not invested into the infrastructure of its crisis management department and developed policies and procedures to effectively communicate meaningful information in real time. If Royal Caribbean can't handle a weekend when two cruise ships are delayed, one for an oil slick and another for a known propulsion issue, do you think that it can communicate effectively when a fire strands either the Oasis or the Allure on the high seas in rough weather or, God forbid, a huge ship sinks at sea? 

Did the Fire Suppression System on the Dawn Princess Fail?

Dawn PrincessThere has been remarkably little media coverage of the fire on the Dawn Princess cruise ship last weekend.

We were the first to report on the fire which broke out sometime after 8:00 PM Friday night as the Dawn Princess sailed  between Wellington and Napier in New Zealand.

Princess Cruises was tight lipped about what happened, stating only that a fire occurred in an electrical substation on deck six of the ship.

Other than Travel Agent Central, no newspapers or news stations in the U.S. have reported on the fire, even though U.S. citizens were aboard and the Carnival owned Princess Cruises is based in California.

An Australian newspaper, the Herald Sun, published a short article. The Herald Sun reported that crew members stated that the fire suppression system, which should have suppressed the fire, failed. That appears to explain why over 30 minutes after the fire was first reported (when the passengers were initially ordered to their cabins) the captain ordered them to their muster stations where they remained for over an hour.

A fire on the high seas is serious business.  A fire and a failed suppression system on the high seas is potentially deadly.

But there appears to be little appreciation of this danger expressed on the few social media sites discussing the incident. Regular cruisers on cruise fan sites like Cruise Critic appear more interested in praising the crew for battling the fire than having a meaningful discussion about why the fire broke out and why the fire suppression reportedly failed (assuming the Herald Sun account is correct).

Don't get me wrong. The crew members who battled the fire and risked their  lives deserve the credit. But if you really care about the crew's safety and well-being, you would demand an explanation why the automatic fire suppression system reportedly failed necessitating the heroic action by the crew.  

The cruise industry has been under scrutiny following numerous fires during the last couple of years. CNN ran a story earlier this year entitled "Spate of Fires Poses Problems for Cruise Industry." You can watch the video below.

What is troubling from my perspective is not only are there fires, but the automatic suppression systems which are suppose to put the fire out are failing. For example, the Carnival Splendor and the Royal Caribbean Grandeur of the Seas fires both involved failed suppression systems.

Regarding the high profile Splendor fire, CNN reported that "the U.S. Coast Guard said the ship's CO2 firefighting system had failed to operate correctly due to leaks, poor maintenance and component failures."

What's the explanation for the reported failure of the suppression system on the Dawn?  It is over 16 years old. Do other Princess Cruises ships have the same problem? Princess will never say, and it does not appear that the public is clamoring to find out.

For the time being, it looks like we will all remain in the dark. Perhaps when the Dawn returns to Sydney on November 15th some of the passengers and crew will have more to say.

Princess escaped scrutiny on this latest incident so far because the fire occurred on a Friday night on the other side of the world at the beginning of a three day Veteran's Day weekend when many in the U.S. newspaper and television businesses were on vacation.  It also appears that the public may well be tired of non-stop cruise-ship-bad-news.  

Luckily there were no injuries due to this latest fire. The only casualty appears to be the public's demand for an explanation regarding what went wrong on the Dawn last weekend.

  

Caribbean Fantasy Flunks Sanitation Inspection - Why Doesn't the CDC Shut Nasty Ships Like This Down?

Professor Ross Klein's website reports that the Caribbean Fantasy, operated by American Cruise Ferries, failed a surprise inspection by the Centers for Disease Control and Prevention last month.  

The Caribbean Fantasy received a failing score of 81. The CDC report is, in a word, gross.

The CDC discovered major problems with the maintenance of the ship's potable water tanks and bunkering system. 

The most disgusting findings were the discovery of "numerous food safety violations" where the ship's American Cruise Ferries Caribbean Fantasystaff used storage lockers to improper store food and galley equipment and utensils.  CDC inspectors found "pests" in the storage lockers which started to be cleaned only during the CDC inspection. 

The CDC found a refrigerator out of order, an oven in the galley out of order, a door to another oven broken, and a dishwasher broken.

Among other disgusting findings by the CDC:

"Multiple condiments and salt and pepper shakers stored among soiled pots and pans."

"Numerous large plastic containers, pots, pans, baking sheets, and coffee carafes were stored as clean but still soiled with food remnants."

"Different sizes of live nymph cockroaches were under the shelves where galley equipment was stored."

Pest management receiving logs had prefilled comments, including "All deliveries free of infestation."

Some "rat guards were not installed."

You can read the report here.  

Earlier this week, we mentioned that the Centers for Disease Control Prevention (CDC), as past of its Vessel Sanitation Program, gave failing scores to two cruise ships following inspections this summer. The cruise ships involved were Regent's Seven Seas Navigator and Un-Cruise Adventures' Safari Endeavour. Both ship flunked the CDC's sanitation inspections.

The Seven Seas Navigator scored a 79 and the Safari Endeavour scored a 81.

These dismal scores of supposedly luxury lines come at a time when the Silver Shadow failed in a highly publicized and spectacular fashion when the CDC caught the crew hiding 15 trolleys of meat, fish, cheese and other perishable items in crew quarters this summer. The CDC concluded that the Silver Shadow intentionally hid food outside of the galley as part of a scheme to obtain high CDC inspection scores.       

Time for the CDC to shut some of these dirty cruise ships down.

 

Photo Credit: acento.com.do

Two More Cruise Ships Flunk CDC Food Sanitation Inspections

Navigator Seven Seas Navigator Cruise ShipThe Centers for Disease Control Prevention (Vessel Sanitation Program) has given failing scores to two cruise ships following inspections this summer.  

The Regent's Seven Seas Navigator and Un-Cruise Adventures' Safari Endeavour flunked the CDC's sanitation inspections. 

Regent's Seven Seas Navigator scored a dismal score of 79.  You can read the report here.  

The Safari Endeavour scored a failing score of 81.  You can read the report here.

These failed scores are even worse than the humiliating failure of the Silver Shadow.

The CDC caught the Silver Shadow cruise ship hiding trolleys of meat, fish, cheese and other perishable items in crew quarters this summer after a surprise inspection. 

Celebrity Cruises' Millennium Strands Passengers Again

Celebrity Cruises Millennium cruise ship that was grounded in Alaska last week is having trouble again.

Celebrity Cruises said in a statement:

Due to a mechanical problem in one of Celebrity Millennium's two propulsion units, the ship returned to Ketchikan last night, The ship is capable of sailing without the affected unit. However, in an abundance of caution, the captain decided the safer and more prudent action was to return to port to evaluate the issue."

Millennium Cruise Ship ProblemsPropulsion issues stopped the cruise ship last week. 

As USA TODAY reports, this is the third straight sailing of the ship that has been affected by mechanical problems. The cruise ship limped into the port of Seward, Alaska on August 9th several hours behind schedule after experiencing an electrical problem with one of its two propulsion motors. It underwent three days of emergency repairs, resulting in the cancellation of every port call on the ship's subsequent sailing.

Passengers on that voyage received complete refunds and a credit toward a future cruise.

The Celebrity Millennium currently is on a seven-night Alaska cruise that began Friday in Vancouver, B.C.

The Millennium is a 13 year old cruise ship - one year newer than the infamous poop cruise ship, the Carnival Triumph. The propulsion issues come at a time when many cruisers are questioning the reliability of cruise ships.

KRBD reports: Mechanical trouble sends Millennium back to port.

 

Photo Credit: Wikipedia / Captain Tucke

Silver Shadow Sanitation Scandal: Silversea Cruises Finally Speaks, But is It the Truth?

The cover up is always worse than the crime, the saying goes.

When we first contacted SilverSea Cruises earlier this month, we asked the cruise line for an explanation regarding the Silver Shadow's failed CDC sanitation inspection. This was before the CDC report was issued and before the CNN story aired. We specifically asked for a comment about the tactic of hiding food and pot & pans in the crew quarters, which we learned from a number of different Silversea crew members.

We received no response, of course, just like crew members who had directly notified senior Silversea management ashore of the unsanitary ship practices long before contacting the CDC in frustration.    

Silversea's first public response was rather tepid, indicating only that that the cruise line was Silver Shadow - Silver Shadow CDC"disappointed" in the failed score. But Silversea offered neither an apology nor an explanation regarding who ordered the food and galley equipment to be hidden in the cabins or what steps it took in respond to the serious violations of the USPH standards and the public's trust. 

It was not until CNN aired a special program about the mess aboard the Silver Shadow (watch video here), did Silversea finally release more detailed statements on its Facebook page about what happened.  

Are these statements truthful? Was this really just an isolated event, or part of an ongoing systemic scheme to trick the USPH inspectors?   

Let's consider a couple of Silversea's claims:

The cruise lines says:

"Silversea Cruises has fully investigated this matter and the accusations of a previous crew member."

Is the public to believe that only one single former crew made the accusation which resulted in the verification by the CDC that food and galley equipment from fifteen trolleys were hidden in several cabins shared by 10 crew members?

Before we first broke the story two weeks ago, we had communicated with several crew members who informed us that the "hide & seek' games were widespread, not only on the Silver Shadow but other Silversea cruise ships as well. Some crew members showed us emails sent to the upper management complaining abut the situation long before the CDC inspection. After the CNN took the story to an international audience, additional crew members contacted us and verified the complaints. And remember, the Silversea crew member interviewed by CNN is not one of the crew members who first contacted us or reported the disgusting circumstances to the CDC in the first place.    

The cruise line also says: 

"The unannounced inspection on June 17 occurred at the end of the breakfast period where pots, pans and utensils were on working stations and items to return to the galleys were on Shilver Shadow Cruise Ship CDCtrolleys as were stores from the fridges ready for use. It is clear that when the galley staff heard that inspectors were on board, instead of continuing their work in the understanding that they were in the middle of a meal service, they tried to quickly remove all trolleys and any items not in the fridges and place them in cabins out of the way."

This is an absolutely fantastic claim. Silversea blames the galley cooks for deciding to hide the food without any instructions from their supervisors?  We know this to be untrue based upon what both low level crew members and managers tell us.

Silversea's tactic of throwing the lowest level ship employee under the bus reveals that instead of being transparent, the cruise line chose to bamboozle the public.  Isn't this exactly what got Slversea in trouble in the first place?

One other thing to keep in mind is that the photographs which CNN aired (and which are on our Facebook page) were taken by several different Silversea crew members on various occasions in 2012 and early 2013. They are not photos of the failed inspection in June 2013.  

After the crew members sent the photos to the CDC this year, a CDC epidemiologist thanked the crew members and wrote:

"The pictures and information you provided were very accurate and reflected what was seen and experienced by the inspectors yesterday on the ship . . ."    

If photographs taken in 2012 accurately reflect what the CDC inspectors discovered 6 to 12 months later, the unsanitary practices clearly date back at least a year.

Silversea wants you to believe that just a few panicked cooks took it on themselves to push fifteen large trolleys out of the galley, through the hallways, down the elevator, and hid food under bunk beds in the bowels of the ship without any order to so so. Do you believe that this was just a secret, spontaneous, isolated event?

Other crew members obviously witnessed this circus parade of food and cutlery and pots & pans clanking on trolleys which rumbled through the hallways.  And security officers and guards could not help but to observe this Silversea Cruises Silver Shadow CDCspectacle which was captured on closed circuit television cameras throughout the ship. This was no aberration; this was business as usual.   

I just returned from Washington D.C. where I attended the eighth Congressional hearing about the cruise industry since 2005. This hearing was called for by Senator Rockefeller who has studied the industry and judged it not to be trustworthy of cruise passenger safety.  

For the first seven hearings, I watched and listened to the cruise lines executives say that crime is rare and the lines transparently report all crimes committed against passengers. But Senator Rockefeller is no fool. He issued a report at this latest hearing which revealed that only 3% of crimes on cruise ships are reported to the public. 97% of cruise ship crimes are hidden. 

Hiding food and galley items in crew member cabins may seem unbelievable to the American public, but as many crew members may tell you, it's a part of "ship life."  And lying when caught is another part of a cruise line culture which has never been broken.    

 

Photo Credit:

Top - Wikimedia / Petey21

Middle and bottom - Silversea crew members 

CNN Covers Silver Shadow Cover Up of Nasty Sanitation Practices - While Silversea Cruises Refuses to Talk

Yesterday CNN aired a special program about the "hide and seek" games which crew members were ordered to play on the Silver Shadow cruise ship, where the ship routinely hid trolleys of food items in crew members cabins to avoid detection by sanitation inspectors of the U.S. Public Health Department.

Our little blog was the first to cover the story ten days ago in our article Silver Shadow Fails Sanitation Inspection After Caught Hiding Filthy Conditions from Health Inspectors

You can see the photos of the cruise line's filthy practice on our Facebook page here.

Silver Shadow Silversea Cruises SanitationBefore we published our article, we contacted several people at Silversea Cruises to discuss the matter but no one would respond.  Its seems like the cruise line thought it could just ignore the problem and it would go away. Quite frankly this is the holier-than-thou attitude of many cruise lines which think that they can do anything with impunity.

The story was mentioned extensively not only on CNN, but is being discussed on other networks (Peter Greenberg was talking about the issue on CBS this morning) as well as being mentioned in newspapers and online travel travel boards. 

The comments to the CNN article are spilling over from Silversea Cruises to the cruise industry at large.

The story comes at a key time while the Senate debates enacting legislation to more aggressively regulate the cruise industry. Yesterday Senator Rockefeller convened a hearing where he announced that he is enacting legislation to provide consumers greater protection while on cruise ships. 

Watch the video below.  Its disappointing to see that the cruise line faced no real consequence after the CDC caught it intentionally gaming the system. Remember it was crew members who exposed the cover up, not the CDC by itself. And the CDC really didn't do anything except tell the cruise ship not to do it again.

Why wasn't the ship detained in port?  Why wasn't the cruise line fined?

 

CDC Releases Report on Silver Shadow's Disgusting Sanitation Problems

Last week we published an article that Silversea supervisors forced crew members aboard the Silver Shadow to hide trolleys of food in the crew quarters to avoid detection by USPH inspectors: Silver Shadow Fails Sanitation Inspection After Caught Hiding Filthy Conditions from Health Inspectors

Today the Centers for Disease Control (CDC) published its report.

It's damning to Silver Shadow's sanitation practices. Quite frankly, it's worse than I expected. The final score is 82 (it was initially 84). Here's a portion of the report:

Silver Shadow Sanitation CDCSite: Other-Galley Crew Cabins

Violation: An organized effort was made to physically remove over 15 full trolleys of dry foods, spices, canned foods, cooked foods, milk, raw meats, pasteurized eggs, cheeses of all types, baking goods, raw fruits, raw vegetables, and a variety of both hand held and counter model food equipment, pans, dishware and utensils to over 10 individual cabins shared by two or three galley crew members in order to avoid inspection by VSP staff. All the out of temperature potentially hazardous foods were discarded along with most other foods that were not canned or in original containers. The lead VSP inspector poured concentrated chlorine liquid over all the discarded foods as they were dumped into garbage bags to ensure they would not be used again

You can read the report here.

The report contains no photos, but you can see some of the photos we posted last week on our Facebook page.

We also asked crew members from other cruise lines whether cruise ships playing "hide and seek" from the USPH is a common practice in the cruise industry.  Its not a scientific poll, but around 90% of crew members said "yes."  Take a look here.

On Wednesday, Senator Rockefeller oversees another Senate hearing into whether cruise passengers need greater protection from the cruise industry's bad consumer practices.  I'm sure this issue will come up.  I look forward to hearing the cruise industry's response.

 

Silversea Cruises Sanitation Failure: How Many Cruise Lines Play Games with USPH Inspectors?

Last Monday I published an article about the U.S. Centers for Disease Control & Prevention (CDC) failing the Silver Shadow cruise ship following a surprise inspection last month when the ship was calling on Skagway, Alaska. The article is entitled: Silver Shadow Fails Sanitation Inspection After Caught Hiding Filthy Conditions from Health Inspectors

Former Silversea Cruises employees contacted me earlier this year and complained that they were ordered to take trolleys of pots and pans, cutlery and food items from the galley and hide them away from the U.S. public health inspectors in the crew cabins and hallways. We told them to report this practice to the CDC which later boarded, inspected and flunked the Silver Shadow. 

The reaction to the story has been mixed. Passengers who learned of the failed score and the alleged CDC Inspection - Silver Shadow Cruise Ship"hide and seek" tactics of the cruise ship appear to be upset not only with the unsanitary practice but with what they characterize as dishonesty and a lack of transparency by the cruise line. You can see this sentiment in a series of comments on the popular Cruise Critic boards.

Silversea will not respond to inquiries from our firm, but suggests in a PR statement it released that the incident is an aberration, pointing out that the scores on its previous inspections throughout its small fleet of cruise ships have been in the high 90"s and it also recently scored a perfect 100.

This argument, in my opinion at least, seems to be no different than a student caught cheating on a test who defends his failed score by pointing out that he received straight A's on all of the previous tests. The student's dishonesty is surpassed only by his disingenuity.   

The other reaction to the story is that this is "business as usual." This sentiment is being expressed by crew members. We have heard from crew members over the last 20 years who have told us of similar stories of the lengths to which some cruise lines go to obtain a passing USPH score. The comments to our article on Facebook, by crew members at least, are to the effect that this practice is wide spread on other cruise ships. It was back luck that Silversea got caught.

You can see similar comments by crew members about how cruise lines cheat on USPH inspections which were posted to a similar story I wrote in December. 

My Cruise Law News Facebook page has over 60,000 followers, and the majority are crew members from all over the world.  The consensus seems to be that all cruise lines engage in this practice to one extent or the other. I'd like to flush this issue out further. So I will post a simple question on my Facebook page:

Do cruise lines hide pots & pans, galley equipment and food from USPH inspectors?  You can click on the link and see what the crew members have to say about the issue.

Whereas passengers may be disgusted by this practice, I suspect that most crew members will yawn and say that this is business as usual.

July 22, 2013 Update:  CDC just released its official report. It's nasty. Here's our article.  You can read the official CDC report here.

CDC Failed Inspection - Silver Shadow

 

Photo Credit:  Former Silver Shadow crew member.