"Speed Restrictions" Plague Allure of the Seas

Allure of the SeasSeveral Royal Caribbean customers have reported that propulsion issues which the Allure of the Seas experienced several years ago have returned and will interfere with the cruises which are scheduled in the future.

One guest sent us an email she recently received:

"Dear Valued Guest,

We have updated information about your sailing.

Allure of the Seas currently has a speed restriction that will result in slight adjustments to your itinerary. For your convenience, the updates are noted below. The new port of San Juan, Puerto Rico offers the opportunity to visit the culturally rich city of Old San Juan and the lush rainforest of El Yunque. We apologize for this change, but have no doubt that your vacation will be nothing short of amazing. We can't wait to welcome you on board."

The guest who contacted us said that Royal Caribbean replaced St. Kitts with San Juan (others said that Royal Caribbean replaced St. Thomas with San Juan on other itineraries) and the duration of time that the ship will remain in the other ports of call has changed.

Many quests have made their plans a long time ago and chose the itineraries for the specific ports in question, with some people planning honeymoons and anniversaries.  They naturally feel disappointed. They are prohibited from canceling the planned cruises at this point without a penalty being assessed. Many have asked whether compensation is in order.

Unfortunately, the one-sided terms of their cruise tickets permit Royal Caribbean to change ports like this. It's not nice bit it's not illegal.  It is a matter of goodwill and the company's view of its own PR. Compensation is usually reserved for missed ports.

The cruise line that will say that, notwithstanding the propulsion issues, the guests are still receiving the value of a 7-night Caribbean cruise.

Back in November of 2013, passengers aboard the Allure began noticing that the cruise ship was shortening its stay in Nassau and then arriving late in St. Thomas; some excursions were canceled. We wrote about the problems in Dry Dock Cure for Allure of the Seas?

The Allure eventually went into dry dock (with the use of cofferdams) in the Bahamas in early 2014 for the repair of the bearings in an azipod, which was the subject of an interesting YouTube video

To our knowledge, Royal Caribbean has made no official announcements regarding this issue; there is no indication one way or the other whether the cruise line will respond to the ship's reduced speed with an early dry dock again. 

Stay tuned . . . 

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August 18, 2017 Update: The Allure is scheduled for dry-dock repairs on Janaury 21, 2018, according to Royal Caribbean. The cruise line says that the cruise ship will undergo "standard maintenance work."  The specfics of the work is not specified.

Photo Credit: Allure of the Seas (in Falmouth Jamaica) - Jim Walker

Alleged Sexual Assault of Disney Wonder Crew Member

Disney WonderA Spanish newspaper reports that a Disney crew member was arrested after he allegedly sodomized a female crew member. La Voz de Cadiz reports that the incident allegedly occurred last Thursday when a Disney ship employee from the Disney Wonder assaulted a fellow crew members on the vessel, the Rhapsody, which is being used to house crew members while the Wonder is undergoing repairs in dry dock in Cadiz Spain.  

The arrested crew member is from St. Lucia. According to the newspaper account, he and the other crew member knew one another. They spent the night together. The newspaper (translated) states that the next morning, the man man wanted to have anal sex with the woman. "The woman, a British national, was strongly opposed to this practice, but, as reported, was forced by her partner." She reported the incident to the police who appeared at the shipyard and arrested the alleged assailant. The police took him to the police station and then to the police court, where he testified before the judge, who ordered his "admission to prison awaiting trial."

The Spanish newspaper refers to other incidents allegedly involving Disney crew members who are in Cadiz as part of the dry dock / ship modifications. In late September, a crew member of Indian origin, was reportedly arrested "in the vicinity of a shopping center in the capital . . . for indecent exposure with two children." The judge reportedly released him on charges. Earlier this month, the body of a Disney crew member from Poland was reportedly found floating in the water. The article states that "the case is still under a gag order."  

I was not previously aware of the alleged indecent exposure by the crew member or the death of the crew member mentioned in the article. 

I first learned of the arrest of the Disney crew member in an article from the popular Crew-Center blog.

Photo Credit: By Shorelander Own work, CC BY 2.5.

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Allure of the Seas Finally Scheduled for Dry Dock

Allure of the SeasRoyal Caribbean's Allure of the Seas, the largest cruise ship in the world, will enter dry dock in the Bahamas in February 2014 to undergo repairs to its propulsion system.

The decision was finally announced after the cruise line had been under criticism for not disclosing the Allure was unable to cruise any faster than around 17 knots rather than its top of over 22 knots. 

Several newspapers are saying that the cruise ship had a problem with one of its three propulsion "pods." The ship has been arriving late and leaving early from its ports of call and cancelling some excursions.

The Allure will undergo repairs during the week of Feb. 24, 2014. The cruise scheduled for that week will be cancelled and the cruise fare refunded. 

 

Dry Dock Cure for Allure of the Seas?

Tom Stieghorst of Travel Weekly reports that Royal Caribbean may send the Allure of the Seas, which has been plagued by problems with its propulsion system, to an early drydock in order to fix the problem.

The article says the scheduled drydock is not until in 2015, but the cruise line may take the giant ship out of service earlier.

Travel Weekly quotes cruise chairman Richard Rain as the source of the information. 

Allure of the SeasRoyal Caribbean has been criticized for not being transparent in telling the public of the problem before cruising. Passengers aboard the Allure began noticing that the cruise ship was shortening its stay in Nassau and then arriving late in St. Thomas. Some excursions have been cancelled.

USA TODAY also weighs in on the issue with its article "World's Largest Cruise Ship May Need Repairs." The newspaper explains that the Allure is just the latest in a series of ships that have experienced problems with pod propulsion systems. Three months ago, sister cruise line Celebrity Cruises' Millennium suffered a pod problem resulting in the cancellation of several cruises. 

We have been contacted by cruisers who are booked on the Allure over the next several months, wondering whether the propulsion problems will be fixed by the time of their cruise.  

This news will create only more speculation and worry, as it now seems probable that the Allure will be taken out of service for a week or two sometime in the next few months. Exactly when is anyone's guess.   

 

Photo Credit:  Wikipedia (Daniel Christensen)