NCL CEO Del Rio on the Norwegian Breakaway Bomb Cyclone Fiasco: "Weather Can Be Unpredictable . . . (It's) All Good"

NCL Holdings president and CEO Frank Dek Rio rang the bell this morning at the New York Stock Exchange in celebration of the five year anniversary of NCL's listing. Del Rio was later interviewed by CNBC when he was asked about cyclone Grayson, often called the "bomb cyclone" storm, which terrorized the passengers aboard the Norwegian Breakaway as it sailed into the storm while heading back to New York last week.

Smiling, CEO Del Rio stated this morning (video link here) to a national television audience:

NCL Cruise CEO Frank Del Rio   . . . weather can be unpredictable . . . and that's what happened this weekend . . . the great news is our ship is back in the Caribbean carrying 4,000 happy cruisers . . . so . . . all good. 

Meterologists all agree that the storm was perfectly forecasted well in advance. Many of the traumatized passengers on the Breakaway felt that NCL's priority was to get back to port in New York to pick up new passengers so NCL would not lose any money. (You can read about NCL recklessly sailing into the storm in this article by Mashable).   

Del Rio's insensitive, flippant comments are typical for this greedy cruise CEO, who made $31,900,000 in 2015 alone.  Last year, he told the audience at last year's Seatrade Global conference that he loved fewer regulations under President Trump because "they make us money." In 2005, he defended NCL's increase in gratuities by saying "every dollar increase in yield translates to approximately $15 million to the bottom line." And in 2005 at the Miami Cruise Shipping trade show, he told the audience that “Libya, Syria, Egypt, and Lebanon could be more lucrative than Cuba.” (I couldn’t help tweeting at the time “have you heard of ISIS?”) The next day, fanatics targeted cruise-ship passengers who sailed into the Capital of Tunisa, slaughtering and injuring 38 passengers.     

I posted Del Rio's interview on our Cruise Law News Facebook page, and quickly received the following comments:

  • Weather in the 21st Century is not ALL that "unpredictable." Responsible Officers have to get up to date conditions and forecasts and make responsible decisions based upon that information. That "responsible decision " would NOT have been to sail through the conditions the Master took that ship through. "Responsible Corporate Management would not have embarked passengers or planned port calls with passengers embarked,for Mid Winter cruises from Northern latitude Atlantic ports such as New York in this season. Greed can be the ONLY reason for such actions.
  • Clearly, he is totally out of touch and lying through his teeth. The weather had been predicted days prior.
  • Admit nothing deny everything. What a putz.
  • Fat Cat personified.
  • That ship should have cancelled the cruise with the advance weather report they had.

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Photos/Videos: CNBC. 

Opening Bell, January 11, 2018 from CNBC.

Passengers Terrorized: Norwegian Breakaway Sails through "Bomb Cyclone"

Norwegian Breakaway This week, a number of passengers contacted our office after returning from the harrowing end of their ill fated cruise aboard NCL's Norwegian Breakaway

News accounts indicate that on January 2, 2018, the Breakaway stopped at its private island, Great Stirrup Cay in the Bahamas. Videos available online show the weather, initially calm and pleasant, turning rough as the passengers used tenders to return to the cruise ship. This was a foreshadowing of things to come. 

By this date, and as early as December 31, 2017, weather forecasters were unanimously predicting that a huge storm would form off the U.S.'s southeast coast and head north later in the week.

But Norwegian Cruise Line (NCL) stuck with its itinerary and subjected the passengers to several days of extreme winds and waves as the hurricane-strength storm pounded the cruise ship on January 3rd and 4th. Water leaked into the ship as passengers complained on social media of panic and seasickness with several dozens of frightended passengers sleeping in the ship's atrium. CBS quoted one passenger as saying that "there were people crying, everyone was throwing up. It was a nightmare. It was so tilted I was shaking."

Many passengers complained about a lack of communication from the captain.  

NCL downplayed the incident which infuriated many of the traumatized passengers.

In one of several statements released by NCL after the Breakaway returned to port in New York, NCL claimed that the cruise ship "encountered stronger than forecasted weather conditions."  

The cruise line's conduct and lack of transparency are similar to the conduct of Royal Caribbean after the Anthem of the Seas cruised into a major storm which, like the Grayson "bomb cyclone," was well forecast in advance. The captain of the Anthem claimed that the storm was not accurately forecast, which led Al Roker, the popular television weatherman on the Today Show, to state "Royal Caribbean's claim that this was not predicted is bullfeathers."

Cruise lines ordinarily have a duty of only "reasonable care" under the circumstances. But in instances of rough weather, cruise lines have a much higher duty of care to the passengers. Some characterize this duty as the "highest duty of care" of the passengers when the ship is expected to encounter rough weather.

Our firm previously represented traumatized passengers on the Anthem of the Seas which Royal Caribbean recklessly sailed through a violent storm in 2016. You can see a video of my interview with a New Jersey television station here.  

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January 10, 2018 Update: Passengers Consider Lawsuit After Norwegian Cruise Line Sails Through Winter Storm Grayson (Video).  

Image credit: CBS News 

NCL Norwegian Breakaway Storm